Lexus of Danvers Reviews

I always have a wonderful experience with Lexus. I specifically worked with Brandon and Kevin to get my car serviced. Professional and always super friendly!

The service is good and the car is good. I like their service and efficiency very much. Special thanks to Kevin. He's a great salesman. Next time I have friends or family to buy a car, I will definitely look for him.

They trick you into writing a good review. They act like they are better than everybody else and that you don't anything about cars. Not worth it. Love the cars, not the dealership.

I truly can t express enough the level of exceptional satisfaction every time I visit IRA Lexus. Rich Chase is beyond amazing. Cheerfully greets me. Explains everything throughout the entire visit. Texts me and calls me with continuous updates. He s someone who really cares. I can t say enough. Ask for Rich. You won t be sorry. IRA Lexus was amazing in my visit this week. Thanks again.

I brought my car in for its 20,000 mile preventative maintenance and I worked with Brendan who was extremely helpful and made the process easy. He made sure I stayed in the loop about everything that they found with my car and anything he suggested I actually have fixed up. I will be working with him again and I highly recommend him!

Hands down one of the best Lexus Dealers in our Area!!! Marc and Willy made my car buying experience simple and painless. I'm coming back for 3 more cars !!!! : )

Bought a used car and love it! Ahmad the used car manager was great when it came to trading in my car, more than expected. Also worked a great deal on my newer used car. Elliott is always a pleasure to work with when purchasing a car. Belo who had gone over financing with me was great and helped get better plans/payments. Would recommend getting a car here. Not to mention the service techs are wonderful and pleasurable as well when servicing!!!

Outstanding and professional attention from time of arrival to time of pick up. During this frightening time, all appropriate measures were taken from many pumps of Purell to gloves to appropriate distance. Brendan was in contact with me in a very short time to tell me approximately what needed to be done and what was recommended. My service included an interior detailing which was done to an extremely high standard. I was notified promptly when my vehicle was ready and this was handled again very efficiently. My questions were answered in detail and fully - outstanding across-the-board. Thank you for understanding my nervousness and delivering a very professional service to your client. MJ McKenna

Waited long. Chaotic no structure just as bad as Watertown Lexus. I guess its consistently sub par. I seen many caucasians being served before me. I'm Hispanic served my country in Desert Storm and had better customer service in Kuwait than in both this dealership and Watertown. I rather have bought a used car from a pawn shop with the extended warranty and probably would have received better service. And pleeeeaaaase don't respond with a generic "Thank you for informing us". Because obviously you have been informed and if you haven't figured it out yet, well I guess you never will.

Tyna was fantastic. Very nice. Clear communicator. Awesome job Tyna.

I always have a good experience at Ira Lexus Danvers . They are very professional and always get my car serviced as quick as possible. The service reps are all very pleasant and professional too.

It was a good experience. Jaime was so friendly and helpful. Recommended to everyone who wants to buy a luxury car at this place.

We had a pre -negotiated price for the trade in of my car and the acquisition price of the car I was buying. When we arrived they tried a price switch. Not a small one either but a difference of $3000! Really sleazy. Luckily we were using a Car Concierge to prepare everything. He was able to get us the original deal. The dealer is 40 minutes from my house and only that morning it occurred to them that we were not going all the way there just to do paperwork. Luckily the Concierge checked with them. They even told them it was not possible to pick up the car because of the registration. Then we told them to just switch the plates rather than issue new ones. Oh yeah! Why didn't they think of that? Then it took over 2 hours to get the paperwork ready when they had all the information they needed the day before. We sat around like idiots for 2 hours when the whole thing should have taken minutes. I've done this dozens of times and this was hands down awful.

Very professional, very organized, work done in a timely manner; precautions taken with respect to sanitizing and social distancing; well done!

I took my car to Ira in Danvers for maintenance Jennifer was the person that I was assigned to to help me with the maintenance she was so pleasant and made this experience so enjoyable and easy She was amazing. Immediately took care off the paperwork and got me a loaner she was informative professional and complete joy. I walked in frustrated and I left in a good mood.
Thank you Jennifer !!

My service experience with Mark McLean today, May 16, 2018 was terrific. Service was prompt as well as thorough.

My service on July 16th, 2019 was very timely. Thank you for everything. Great help.

I had the best car buying experience- it was a pleasure to work with Joe Sullivan. Thank you for everything!

Personal prompt and proficient service. Always ask for same service rep, Jennifer Perry. I recommend going to Ira.

Dropped off my car for an oil change at 8:30am on 6/28 and got a loaner. At 4:30pm lexus called and said they had not even looked at it yet and they would work on it the next day. Was planning on going to the cape that night but scrapped those plans. Picked it up on 6/29...no apologies and $629 for the service. Pretty disappointing....off to jiffy lube next time.

Always a great experience at the IRA Lexus service in Danvers. Jennifer is a wonderful, personable representative. They always go out of their way to make it easy. Would highly recommend their service if you are a Lexus owner.

Mark Lee and the rest of the staff here at Ira Lexus were just excellent! We went there with 3 kids in tow and we were welcomed right in! Mark went above and beyond to help us and made our 1st Lexus buying experience stress-free and easy! We can't say enough good things about Mark and the staff here. They made us feel welcome and Mark never put any pressure on us, or gave us the run around! The level of professionalism here is amazing. Mark is an asset to the dealership. We were so pleased with our experience here at Ira Lexus, we will refer anyone we can. Best car buying experience ever!
Thanks again,
The Baiungo Family.

Great dealership,friendly people. Little disappointed in the carwash,usually the car comes back beautifully,this time it looks like noone dried it off,spots all over the windows,the crome,the black trim and the entire roof and not easy to wash off.

I got my car back all washed and they even washed my floor mats!

My ES350 Lexus called in for a airbag recall. Service was excellent . I was given a loaner and my car was repaired by the end of the day .

Not only did I get a great deal at Ira Lexus, but they where willing to work with us and our budget! The sales rep that helped and guided me was wonderful. She went above and beyond to ensure I was satisfied with the sale and the entire process itself. She was even willing to drive the vehicle over to my house which was an hour drive. I highly recommend You to go see Saena nikolas At Ira Lexus!

Just got a gorgeous used Lexus 200 nxt. I love it! Jake, Mostaafa and Bello made a typically stressful buying experience that much more pleasant. Great team work! You rock!

Recently leased a new vehicle through IRA Lexus in Danvers. I traveled an hour past my local dealer because they had vehicle I was looking for. Couldn t have been more pleased with the process and felt I was given a fair price. Salesperson Ana was very communicative by phone and email and answered all my questions. Once in the dealership I finalized a price on my trade and new lease with GM Willy which was straight forward as well. The Finance manager completed my paperwork quickly and there was no hard sell on extra warranties etc. They also took all COVID precautions seriously wearing masks, plexiglass at desks etc. Couldn t recommend them enough!

I was very impressed with the salesperson at Ira Lexus. Saena went above and beyond my expectations to negotiate the price and get me the deal and car I wanted. I would highly recommend her for your car purchase.

Nice, pleasant experience!!! We had been to 4 other dealerships and it was OK. Miguel Blanco top notch salesman! Pleasure to work with him!!! He made our long drive to Danvers worth it!!!

I purchased a previously owned vehicle from Ira Lexus. My salesman was Mark Gordon who was very accommodating and efficient through every step of the process. I highly recommend this dealership to anyone looking for a great car!

Nicolette at Lexus in Danvers was absolutely AMAZING! Normally car dealerships and sales people are pushy and difficult but she was nothing like that. She gave us our time and they were extremely attentive. Everyone was wearing masks and it was very clean. If your looking into buying a Lexus I would highly recommend going in and seeing Nicolette she was just absolutely wonderful

Great customer service from Mark my personal Sevice rep. The technician that worked on my Lexus SC430 was very knowledgeable and helped diagnose the problem. So very happy with my visit to IRA Lexus in Danvers.

I love Dennis. Only reason I use this service department

The experience that I had trying to buy a car from Ira Lexus was so strange, I have a hard time believing it was real. I reached out to ask about an inexpensive RX 350 that they had for sale. I intend to put only 3,000-4,000 miles per year on a vehicle so I am not looking for anything too new, just something that can get me around my local area. I reached out to them and said that I had financing already lined up, but I wanted to shop rates so I applied on their website.

After a few texts/emails back and forth I was eventually told that I had to pay cash if I wanted to buy a car from them. That struck me as kind of strange since I had already lined up financing so that part could not be the problem. When I asked why, I was told that they only would accept cash because I lived in New York state. Again huh?

I thought that maybe I misunderstood the sales person so I asked If I already have financing and was going to go into your dealership, I would not be able to use the funds to buy a car? The reply I received was We are only accepting cash for NY transactions at this time, no outside liens that we would be responsible for. Hmmmmmm. Strange.

I was more insulted that they were insinuating that I am not able to make my payments and would default on the loan by including the no outside lien comment. Considering I was pre-approved to spend over 6 times the cost of the vehicle I was looking at so I hope that was not their issue. Whatever it is/was, none of it makes sense to me. I have purchased several cars from other states and never had an issue before. Maybe it is because they really hate the Yankees and I am paying the price but I don t like the Yankees either

Given the extremely poor experience, I decided to not only take my business away from that dealer, but Lexus as a whole. If they allow the dealers that sell their vehicles to treat a customer like a leper then they obviously do not need me as a customer.

Elliot and his manager Curtis were extremely professional and knowledgeable. I felt respected and thoughtfully treated. This is an excellent dealership and everyone I met was courteous and friendly. Also, thanks to Mike who taught me well.

Always fast professional service. My car looks brand new when I pick up.. it s quick and easy and I feel 100 percent confident on the work performed on my car.. Thanks!

-Trustworthy Mechanics who are highly skilled and capable
- Appreciate biz being open during pandemic
- Courtesy auto wash is appreciated
- The Support help is accommodating, polite and patient with condescending treatment by service advisor
- Very disappointed with my service advisor throughout the process. No mask, Skimmed over details, rushed for no apparent reason, customer relation skills lacking. Highly recommend refresher course.
- Hesitant to be a future customer for new car purchase or maintenance if management is not customer focused.

Great customer service, and a friendly environment. I didn t feel like anyone was overselling anything to me. I ended up purchasing a vehicle through Mauricio, and was happy with the overall experience. The only reason why I m not leaving a perfect 5 star review, is because I felt there was a lack of communication through the different departments which added 20-30 minutes to my wait time.

Excellent service and solved a mysterious problem with interior fan noise!

Knew a lot of detail of the car that we wanted and was able to explain it thoroughly

My salesman Elliot was easy to work with and got us into the car we wanted painlessly. A wonderful buying experience! A++

Dennis Pelegrino is the best service mgr I have ever had the pleasure of working with. He is smart, efficient, effective, personable and completely confident that he can meet all my needs.
I'm quite pleased that he is my advisor.

Mike Walsh (in the service department) not only had my car delivered after service, but also kept me updated throughout the entire process. What a positive experience! Thank you Mike and Ira Lexus!

The folks at IRA Lexus made the leasing experience easy and quick! They were willing to offer substantial discounts without a lot of haggling! They were also very personable.

I'm on my fifth Lexus SUV (thanks Burt) and every time I visit service, Jennifer goes above and beyond to make the process fast and efficient. She's truly the main reason I take my car to the Danvers facility - she's wonderful and "gets it"

Great oil change experience for my '07 Lexus LX. Washing and vacuuming the car was a nice touch. They even filled up my windshield washer fluid!

Great service! I hight recommend Lexus of Danvers!!

We have purchased two vehicles at IRA Lexus and our salesman John Ponce is outstanding. Great communication and the customer service is top notch. Very happy with both of our experiences at this dealership.

My service advisor Mark Zayac always goes above and beyond for all my service needs!!!!

Great customer service. Wile I was looking for pre-owned, they asked the right questions up front, truly listened and matched me with exactly what I was searching for without a lot of bs.

This was the first time in my life I've had to take my car to a dealership to be fixed and I hope it'll be the last. I brought my 2005 Lexus ES330 in because the mechanic I usually take it to was not able to fix because the part needed is only sold at Lexus dealerships.

Dennis in the service department ensured "we'll get this fixed, we're the experts". After promising one hour of diagnostic work at $145 I ended up needing twelve but they "did me a favor" and only charged me for three.

After twelve hours of diagnostic work which was supposedly done in one day by the same "lead technician" Ira Lexus still couldn't figure it exactly what the problem was and recommended I "start with replacing the computer and we'll go from there". This would cost, including the three hours of diagnostic work I was being charged, $1880. Unfortunately they did not know if this would fix the problem and if the new computer did not fix the problem I'd obviously still have to pay for it. Paying for parts you don't need - classic car dealership move.

Paying the $1880 was too big of a gamble for me so decided to cut my losses and start looking for a new car. I still had to pay $496 for three hours of diagnostic work in which i recieved absolutely nothing. The mechanic I take my car to does not and did not charge if they can't figure it out.
No one wants to be in this position especially when you receive zero value in return.

It was pretty comical when Dennis was explaining to me how they're the experts and "not some random Joe Shmoe mechanic down the street" when in reality they couldn't figure it out either but the difference between the two parties is that one is ethical and the other isn't. I told them if they were smart they would give me a little bit of a break because I am now in a position to buy a new car and chances are it's going to be a Lexus - but I didn't expect them to understand that. I'd actually rather pay more for a car elsewhere than buy there just out of principal.

If the Ira Lexus sales manager is reading this you literally just lost out on somewhere between $40,000 - $50,000. Maybe I'll go to Herb Chambers, I bought a Mercedes E350 there five years ago and service has been great year over year.

***UPDATE***

Rich in service and Margaret made my experience more digestible. Worked with me on coming up with a fair cost for the diagnostic work done and put my car back together. They made it right.

Went for an inspection sticker. When I returned to pick it up my car was all cleaned and detailed. Inside and out! How,s that! And I only went in for a sticker. Thank you Ira Lexus.

Excellent in all aspects. Welcoming and courteous receptionist who efficiently connected me to a sales representative named Mark Gordon. He could not have been more helpful. He was fully aware of the inventory of cars available and listened to my expectations and my budget. Mark arranged for me to test drive two vehicles. Mark introduced me to the sales manager, Michael Schiavone. Both men were courteous and efficiently worked with me to complete the purchase of my new 2011 BMW 326XI.
I could not be more pleased with the way the agency serviced my purchase.

We love the customer service attitudes of Rick and Curtis. They know and understand the value of our time there. They made the decision very quick and tried to give us a very good deal

General Manager Willy was awesome.
I had an issue with service and I took that to Molly's attention and he responded immediately and resolved my issue also offered a good discount on the service. Very happy and appreciate it.

My Service Manager Dennis was spectacular to deal with. Very professional, providing timely updates and answered all my questions. This is a quality organization.

Poor customer service for service department. Poor Workman ship for service and poor post service experience.
Avoid this place if you can !

Sanea was great, made the whole experience very personal and was easy to talk to & work with! Definitely recommend you ask for her. :)

Brendan and everyone I came in contact with was top notch. Another reason I won t drive anything other than a Lexus!

Perfect experience having my car serviced. Brendan was very attentive and updated me constantly.

They got me in for a 50k check up on the same day that I called. That in itself was amazing!

The dealership was great the salesman was on the ball and we definitely would recommend Ira Lexus to everyone. As a matter fact just this afternoon my next-door neighbor came over to look at my new RX 350, dad that he was interested in the same car. Of course, I recommended Ira

I was so delighted to work with Jennifer Perry. She was very attentive and helped me to understand the options I had in getting my car serviced at Ira Lexus for the first time. Her service was so great that I'd buy my next car from her.

Customer service was the best. Once l entered the dealership to look at cars the sales man came right out. He asked what was most important to me buying a car and I explained I need a car that had room in the rear for a wheelchair. We located a car and went for a test drive. Price was great and very reasonable for the car I purchased the car and the dealership made it possible to pick the car up within 24 Great service and sales. Highly recommend dealership.

Fantastic service all around!

Rick Chase from the service department, has gone above and beyond. A week later, I am still talking about how my experience may have been the best experience in all my years, no joke.

Not only was the work performed flawlessly, I feel like I was valued. Every attention to detail was executed. After the service he had my car washed, interior vacuumed, mats cleaned and even the fuel was topped off really? INCREDIBLE.

Thank you Rick C. I will be back.

I went it for an inspection sticker awa a new battery for my car key. It was taken care of quickly, & professionally.

Ira Lexus of Danvers is the best dealership around. The staff made me feel welcome and made the transaction super simple and easy. I had interacted with another Lexus dealer and they made me feel like my expectations were unreasonable to trade my vehicle in and get a lower payment for a new Lexus. Ted the General sales manager gave me all the payment options, treated me with respect and presented a better payment than I was paying for my prior Lexus. Bottom line Ira Lexus of Danvers is the best Lexus dealership around the team there knows how to treat customers fairly and more importantly with respect.

Had great experience at this Lexus dealer. Spoke with Mark Gordon (sales) and Nigel who were extremely professional, candid, and patient right through the selection and negotiation process. Mark introduced us to all different available models, colors, and options to finally help select a right fit. On couple of occasions during the selection process he was with us right thru 9:00 PM helping us out with car selections without showing urgency to wrap up the conversation. Seems like a motivated and focused sales team out there at Ira Lexus.

Ira Lexus has taken great care of my 2006 rx400h for the past 5 years. The staff is amazing, especially Tina Toek! Friendly, professional, and very knowledgeable! I really believe that I could reach at least another 200k miles with continued service from Ira!

Update 2/8/18: Still love my 06 rx400h and Tina is still taking great care of us! My car doesn t look or ride like it s 12 years old!!!

Paul was really helpful and on top of my appointment throughout my visit. Thanks Paul

Car towed to Lexus in early am. ...after hitting a pothole. Damage and feedback unknown till 4pm. Manager took care of communication gap between me and multiple service calls.(8). 1st time ever Lexus didn t do what they said.

They have provided very good service in a very efficient way. They responded my questions in quick turnaround. I can save time for waiting the service. Excellent job with my car maintenance.

John Ponca did a terrific job helping my wife get a car and also helping me trading in my car, he was patient and pleasant.. Great guy

This dealership is rip off. I took my IS250 convertible hardtop to them to analyze and fix the up and down function of my drivers seat. They diagnosed this as a near $3,000 fix. My wife and I seemed to think this was crazy, did some more research at other Lexus dealerships. Ended up being a faulty connection in the seat wiring, technician fixed this problem within an hour, fix was roughly $160. Moral of the story, IRA of Danvers NEVER even took the seat apart to look at the problem, assumed worst case, was in it to make as much money as they could, NOT IN THE BEST INTEREST OF THEIR CUSTOMER. I will NEVER go back to this Dealership, WORST Dealership service we have ever received anywhere. Not to mention, they charged $300 for diagnosing a problem INCORRECTLY. Sad excuse for a CUSTOMER SERVICE DEPARTMENT. IF THERE WAS AN OPTION OF 0 STARS, I WOULD HAVE TAKEN IT. For those of you with a Lexus and it needs Service, IRA of Manchester is a MUCH BETTER choice, they get it.....

Everything I ask them to do was not done I bought the car 2 months ago and they told me it needs water pump 1.053.00 and serpentine belt 100. Complementary wash was not done and other problems Lexus corporate was called and sales manager was told let s see what happens

Great service every time I come to this location. Whether it s for purchasing my car, needing collision repairs support or the usual service maintenance, the staff is always great at communicating what work will be done, how long it ll take and what it will cost. They are personable and trustworthy. I highly recommend IRA Lexus.

Wonderful experience...Dedicated hard working staff...

The sales team at Ira Lexus are professional knowledgeable and great to deal with. They made my car buying experience as enjoyable as possible.

Dennis Pellegrino was a top notch consultant. He went above and beyond his duties while keeping me well informed. Thanks Dennis and I'll see you for my next service.

Jen Perry is the best service advisor and the reason I will continue to service my car at IRA Lexus. She knows what I need to have done and to have my loaner ready so my time at the dealership is minimal which is so important to me. I was greeted immediately by a valet when I drove my car in for service and I was offered a cold water by the valets when I was leaving which doesn't happen anywhere else. Ira Lexus ROCKS!

This place needs a major facelift. The Toyota dealership is like being in a five star resort and the Lexus dealership is like being at a Holiday Inn and hoping the coffee machine works. I leased by second Lexus with them and was reminded of why I won't go anywhere else. They're professional, no pressure, informative and patient. Mark Gordon was my Consultant and he was just fantastic on every level. He knew the ins and outs of the car, gave great feedback, was very helpful throughout the process and kept me updated the entire way. I'll be back when my lease is up!

I am always pleased with the service I receive from Lexus. Jennifer is a great service rep. And takes care of everything with professionalism and curtesy. I have been with Lexus for 16 years and I have always been satisfied. The service representatives and sales people go above and beyond always.

I had been looking for a 2015 RX350 Pearl white, beige interior with 30K-40K miles. I found it at Ira Lexus of Danvers MA. The mileage was a little over my requirements but this car was in excellent condition. My salesman Joe Panzino made it very easy to agree on a price. We had a small problem with the title but Joe was able to make me happy. I've only had the car for a few days so I can't comment on the service but so far I am very pleased.

Very easy buying experience, friendly and helpful staff

IRA Lexus is Fantastic! The service staff is fast, friendly and honest.
They continue to surprise me with the level of detail and their fairness with the pricing.

Mike