Jim Ellis Buick GMC Reviews

It seems that Jim Ellis GMC service is making changes for the better. Communication was excellent and there were no surprises as far as timing or pricing. Everything was delivered as stated. Nice work!

Thanks for the review. Looking to purchase a Enclave, will not go there as I also use USAA. Seems they are not to keen on their word. Jim Hardeman in Gainesville seems to have better grasp of customer service.

Hope all turned out well and will try the dealer you did business with.

Thanks

Thank you Cortez Heath for providing me with excellent customer service you deserve more than 5 stars. #proud customer

Extremely disappointed with Jim Ellis Buick service department. I have taken my 3 times since May. It starts when my car overheated. I was told by Jesus it as due to some leak in hose. After almost 3 weeks I notice my coolant very low. I called service department where I was told to 1st make an appointment. I explained to the lady on the phone that it was something that needed to be addressed immediately. If not my car would overheat. Once my car was back at the service center Jesus told me that it was another hose, that was detected on the first visit due to pressure. Then 3 weeks later same situation. My car overheated and back I go to Jim Ellis Buick this time extremely frustrated. It was on a Saturday I waited 20 minutes before I was even acknowledged. I was told someone in management was going to reach out to me. That never happened!!! On Monday Jesus calls me and feeds me the same line from the 2nd visit. It was another hose and due to pressure it was not detected on the 1st visit nor the 2nd visit. At this point I am beyond aggravated. Let s not forget that management at this point has not reached out to me. I ask Jesus if I can get some type of discount since this was my 3rd visit. His response was NO that James the manager from service department said NO! Since May I have invested $1500.00 in my car with the same problem. I have no idea what s going on with Jim Ellis Buick but what I do know is that I will not be going back. When I was told from Jesus that James said it bothered me because it was the same issue and James stated it wasn t since it was a different hose. How crazy does that sound!!!!

I have been buying vehicles from Jim Ellis for many years now and every one feel like the very first one. The staff is very knowledgable and very easy to work with. I buy all of my vehicles from Reggie Stagmaier at the Chevrolet dealership and this time I decided to buy a GMC and Reggie was spot on as usual. It was just as easy of a purchase as the last 7 i have bought. I have recommended Reggie to several of my friends and family and everyone of them have all had the same type experience. Thank you for such an amazing atmosphere and thank you for Reggie!!!!!

The dealership made a bad experience great. All I can say I'll will purchase from them again. Thanks Alvin

Experience was good, Jim Banks treated me well during my buying experience recently. I left feeling that Jim Ellis really cares about people and will work hard for you. Jim didn't scare me off, but rather made me feel like a good friend of his. I really appreciated his compassion, because I really was under a little pressure financially. I left the site with a good buying experience..Thanks All ! :)

Jim Banks could not have made the process easier for my wife and me. We purchased a GMC Yukon XL Denali from Jim Ellis Buick GMC Atlanta last weekend and had as wonderful an experience as car buying can be. Jim Banks was extremely professional throughout the process, very knowledgeable about the features and benefits of the vehicle, and both thorough and patient in answering questions and showing us how everything on the vehicle operates. We were allowed to take a vehicle home on a test drive for the day. When I returned to the dealership, our vehicle was already detailed and ready to go and the finance manager already had the paperwork complete and ready for execution. Overall, a very smooth experience.

Buying process to long , financing is also to long !!!

Jim Ellis GMC in Chamblee has posted on their website a new 2020 Canyon for sale at a fair price after rebates and incentives. I contacted Talia to give me a purchase quote. The final number she texted me seemed high based on the advertised price after incentives so i asked her to send me a breakdown of charges. After reducing the MSRP by $5,500 Jim Ellis had added back in $2,890 in dealer fees. Things like protective coatings and other things they do not even bother explaining. Jim Ellis dealers call them addendums. I call them rip off charges. I sent Talia an email with my counter offer but i never received a response. I purchased a truck from another dealer in McDonough. Do not buy from Jim Ellis dealers or you will pay too much for the vehicle.

This was perhaps the worst Service Experience I have ever had, and ALL of my truck's service has been done by GMC dealers...

I dropped my truck off Sunday night for a 7am appt Monday morning. By 4pm they still had not brought my truck in. It wasn't until the close of business Monday that they had actually looked at the truck and could tell me what was wrong. Over the course of the 4 days they had my truck, my service advisor, Tony, promised to call me back and never did more than 8 times. He was persistently 'shady' throughout all of my phone calls, including telling me that he has 'NEVER seen the $1100 repair that GM recommends actually work,' and 'we really need to do a $4500 repair.' I requested GM help with the cost of the recommended $1100 repair, since my truck had only 53k miles and all scheduled maintenance had been done by GM. Tony told me that GM had denied my request, but that his dealership would help. When I picked up my truck and looked over the bogus receipt they gave me, I saw that it was not itemized (didn't split up parts, labor, etc. and clearly show what repairs were done, etc.) so I called the Service manager to ask for a real receipt. In doing so, I found out that Tony had point-blank lied to me, and in fact, GM helped cover the cost, not this dealer. Had I known this, I would have taken it elsewhere. They had my truck for 4 full days for a repair that likely took about 8 hours...

I would absolutely NEVER return to this dealership for service and would absolutely NEVER recommend this service department to anyone. Stay away. GM and Jim Ellis himself would be horrified if they saw how this service dept. handles business.

John (sales) and Sam (finance) were perfect gentlemen with my mom. They made the car buying experience quick and no hassle. She got a 2019 Buick Encore. They are honest and professional. They gave her a GREAT deal. Ask for John from Long Island, he ll take good care of you. Ladies he won t try to over sell you!! Good dealership!!

Better than all other local GM dealerships in metro Atlanta!

This is my second experience with the team at Jim Ellis GMC. From Mario M., my salesman both times to Jasmine K, my Finance Manager to Donal, the Sales Manager, I could not have been more pleased with my second GMC Acadia SLT2. They are an A+ staff who treat me like family. I call them my "Dream Team" because they made my dreams come true. Thank You All. EleanaK

I love the staff there and will continue to get my present and future vehicles serviced there.

GMC was very helpful and maintained great communication with me on servicing. One in particular service associate Tim Brown was very attentive and had my vehicle in and out. Was very happy with the repair on my Truck and communication along the way. Always happy with GMC service team.

Best service we ve ever received at a car dealership. Tim was amazing, extremely communicative and knowledgeable.
Highly recommend.

Had a wonderful experience at Jim Ellis GMC (Chamblee) These guys were awesome to work with. Specifically Mario Moreland , he provided the best assistance out of all the Sales people I have come across in the past month. If your looking for a great atmosphere and great people to work with to find your next car/truck. Go see these guys!

From the time I arrived for my scheduled appointment up until my service issues were resolved, John Jones (Service Advisor) was very attentive and knowledgeable as it pertains the process of what type of service I was to receive and approximately how long it would take. I appreciate your service John Jones.

Update: After posting the review below as a 1 star, the new service manager team leader called me and let me know he was new and working on service training and coaching for the team who may not have been as well supported previously. He apologized, explained what they should have done, and added a free oil change to my account to get me back. I appreciated the gesture and wanted to update how this turned out.

=======

I got in a car accident that blew my tire out on my Buick so I had to take it to the dealership to get a new one. The front driver side had a spare on it and when it was put on, the Traction Control and ServiceTrac (?) lights both came on. At the dealership I asked if they would look at this and all three service managers agreed that it was due to the spare and they would just turn off when the tire was changed.

I picked up the car in the afternoon and on the drive home on the highway I noticed my steering was out of alignment. 12 o'clock on the wheel was turned to 10 o'clock in order to drive straight! I called to ask if anyone checked alignment after replacing a tire on a car that was in an accident, and they said no - it was not a requested service. What?? Even if it's additional, why wouldn't someone check it and call me to tell me they recommended alignment?

Also, those lights didn't turn off. In fact, both systems appeared to need service. The service manager didn't mention any of that before letting me drive away.

When I am put on hold when calling Jim Ellis Buick, there isn't hold music, there's marketing messaging. The message is loud and clear: Jim Ellis is a family business successful because of great service and work quality. Not this time! And to be candid, not any time I've ever visited. I will not be returning to this dealership for service, turn-in, purchase, or anything of the kind in the future. It's just never a positive experience. I always leave half-satisfied but frustrated.

We just visited the Jim Ellis GMC showroom without an appointment but yet the representative Jake Bugrovsky attended us with extreme courteousness. He has the full knowledge of all the models. He arranged a test drive so quickly and saved our time making our final decision immediately. He and his managers were worked hard to find the choice of our color from another location and made special arrangements to pick the particular vehicle from faraway location and delivered us on time. I will definitely recommend Jim Ellis GMC to all my friends and relatives.

Jake was simply superb!

I've never been here, I live in the UK, but because they don't verify email addresses, their client mistakenly used my email address when registering with them. PLEASE VERIFY EMAIL ADDRESSES PROPERLY WHEN COLLECTING THEM!!!

The service team was great. The only issue I have is there was oil left on the roof of my truck and on the door.

Tim Brown was a joy to work with and very informative. Can t wait to speak with him again. We would get 5 stars.

My service visit was very good and the staff was very helpful and friendly and the service was fast and carried out very professionally and I thank you all.

I was impressed with new vehicle purchase experience at Jim Ellis Buick GMC. Nicole, TJ, and Shawn were extremely helpful and patient as I looked to find a truck that fit my needs and price point.

Note- In lieu of waiving the doc fee, I was offered two free tanks of gas and a free auto detail in exchange for a positive review on Google or Yelp. After one free fill-up (which took an hour) and a second unsuccessful attempt (there was no sales manager to be found), I decided the wait and the hassle of getting my tank filled up was not worth it and I did not utilize the free detail.

UPDATE 1/2019- I can not recommend Jim Ellis after two parts visits and a follow-up experience with the sales department.

In December 2018. My truck was hit in a parking lot and I needed my taillight replaced. The man at the parts desk lookup up from his cell phone just long enough to quote me over $900. I politely explained to Jim Ellis that other GM dealerships and online retailers were offering the same NEW part number for less than $500, but they refused to budge.

Marking up the price nearly 100% and saying "tough luck" is how they handled the situation. For being a "Family owned and operated" business, they have some questionable money making strategies and don't take care of their customers. Needless to say, I purchased the taillight from another GMC dealership for $475 and will not be returning to Jim Ellis for parts or future purchases.

Quick and efficient. Ready at my appointment time. Communicated via text which was very handy. Great job done overall. Love my GMC truck and love Jim Ellis GMC!!

My service advisor gave me the worst customer service experience ever he made me feel like I would never use Jim Ellis buick service again. However the service director saved the day and was very helpful in getting my car issues resolved. Since my repairs were over a thousand dollars I would've never come back but the service director makes me think I will give them one more shot

After spending thousands of dollars with the service department, you can consider me a former customer. A few years back I took a GMC Sierra to the service department because of a tapping noise in my engine. $4,000 later with a new cam, etc. the engine had a skip while idling (not prior to the repairs). I took the truck back 3 times only to be told it was normal operating after replacing the cam. I even asked if it could be caused by plugs or plug wires and was told no. After taking it to a small repair shop last month, guess what the problem was....bad plugs and plug wires which was replaced and no more idling problems. But to top it off, we took the truck back last month for brakes and to check the AC coolant and was told we needed an $1,800 compressor repair on the unit. We never said it didn't work, just please check it. The AC still works fine so now I am a FORMER Jim Ellis customer.

Was a pleasure working with Franklin. Great product specialist. Knows a lot about the GMC vehicles. I highly recommend you to ask for Franklin if you re looking to buy/lease a vehicle

Good experience all around. Ralph and everybody there was nice and very professional. I'm loving my second truck from this place!

First: I LOVE my Buick Cascada. I never thought I'd own one because I am not 75 years old, but I fell in love with it, so I bought it.

First service: I was dreading it because I had to take it in for an oil change. I was thinking...I'm going to lose a morning. Why don't I just take it to the Jiffy Lube?

Well...I was there no longer than I'd had been at a Jiffy Lube...and it was FREE. I didn't even know that I got a free service on the first one. AND, they didn't come back and say "This $30 service will now cost $400 because we found blah, blah and blah." AND...the people working on it are Buick experts.

So, I was thrilled.

I am going to go back every time.

Thank you!

Top Notch Service. I've historically left dealerships with a bad taste in my mouth. You feel like most of them try to push you into buying something. This wasn't the case with Jim Ellis. After buying a vehicle recently. I fully plan to return to this dealership when considering my next purchase. They really do treat you like family.

Sales Rep - Barry Bacon
Manager - Don Campbell

Tom was great in reviewing some features on my car that I did not know existed. The service was handled very quickly. Given it was my first service appointment, he made sure to point out all the amenities and show me around the waiting area. He even had the outside of my car washed after he was done servicing the car. Overall, it was a great experience!

I am very disappointed. Bought an 06 Toyota Sienna with 100K miles-ish and had a mechanic take a look before 24 hours of ownership. Thank goodness. They sold it to us for $7500. They WOULD NOT budge on that number. The mechanic found about $3500 of issues. Rack and pinion leakage, severe engine leakage and some scheduled maintenance that had been looked over. So glad we got it looked at. We took it back. We drove from Dallas, Ga because the car looked really good. It was about 4 hours in the car with a 3 year old and 6month old. We will not be back.

I had a great experience, I always am satisfied when bringing my vehicles to Cortez Heath, he always informs me of my vehicles condition and needs, additionaly he gives me options on when I should have the items taken care of. I appreciate his knowledge and subperb expertise and making sure our family is safe. Additionaly Rosetta always provides me with subperb customer service. Thank you Amber Nielsen

My salesperson (Nina Richardson) made my experience will Jim Ellis wonderful. I have purchases many cars from male salesman and Nina was my first female salesperson and I had the best experience ever. She was very personable and she made sure to meet all of my needs. I highly recommend her and I am totally grateful that she was my salesperson.

Ralph, Don and Jasmine were so nice to me and treated me like royalty. I will send everyone I know! Thanks for my new encore!!!

They are always quick and efficient. Whenever I have an appointment, they make sure to get me in and out, and they also take the time out to wash my SUV after every service!!

Made me feel very comfortable and at home during my service visit for our car.

Jim Ellis asked us to come in for a Buick and promised to take care of us. We even texted 25 minutes prior to arrival what vehicles we wanted to test drive. 45 minutes later, NO test drive thanks to a number of excuses they seemed to come up with. They literally walked away and disappeared. Terrible customer service and a complete disrespect of customer time!

This is our 4th vehicle we have purchased through Ralph. He always goes out of his way to accommodate our crazy schedules. And he is always very fair with our trades. We will be back in a year.... I have a 2017 Corvette that will need traded in, in 2021. ;)

My service advisor John Anderson is the best. Also Mr. Cannon took good care of me too.

Each time I ve attempted to use this location for service, advisors have been extremely rude. It blows my mind that they are able to retain any customers. I was told 2.5 hours for my oil change today, which I had an appointment for. No time to even get into my other horrible experiences. I left and will only go to mall of ga location from now on.

The customer service at jim ellis is exceptional. Our sales specialist Seymour was great. I recommend him to anyone and thank him for the service he gave my wife and I. No pushy sales tactics and he followed through with all that he said he would do. It was unlike any dealership I have been too. Easy and painless.

This is definitely a wonderful dealership. I was able to get a brand new vehicle, fully loaded for a great deal. Jake and Dustin were extremely professional. I would definitely consider purchasing a vehicle from this dealership again.

I really appreciate the dedication, hard work, and commitment of Brandon Cannon. He kept me up to date on what was going on with my car and what needed to be done. He was very helpful and patient.

Cortez Heath is my Service Advisor and he is an excellent manager. He clearly outlined what was needed and how long it would take. I live a long way from the dealership so I appreciate that and made plans for Uber pickup and for a family member to drop me off when the vehicle was ready. They do have a shuttle but I live outside the range. They sometimes have a courtesy car available (unless another customer is using it) but I didn t really need that. Everyone is friendly and professional and ethical in what they recommend.

As always, they had me out within the hour and another job well done. This is the best service department in ATL

Friendly folks in the service department. I trust their advice.

EXTREMELY POOR EXPERIENCE!!! My calls were ignored for days and was charged a disproportionate amount of money for the job. When I went to pick up my car no managers were available for me to talk to. NO ACCOUNTABILITY for their lack of communication. Will NEVER take my car again!

Made me a new key/fob for a third of the price Capital Buick quoted, very pleased!

The guys in the service area were friendly and got my vehicle into the service area quickly. This was an oil change and tire rotation and they got me out of there more quickly than they'd first estimated. The waiting area was clean and comfortable. Certainly nothing about my experience made me in any way regret my purchase. In fact, I felt kind of reassured that I'd made the right decision.

When shopping for our new car we went to our local GMC dealer in upstate SC. We were hopeful to find a good deal and trade in value for our current vehicle but were given the complete run around. Having bought our previous car from that dealership and done all service there (which was also a nightmare) we crossed state lines and headed to Jim Ellis GMC of Atlanta. In a few simple phone calls we had a very straightforward offer. The communication, professionalism and hospitality provided throughout our process was as positive as you can make a car buying experience. Thank you to Dwight, Ricardo, TJ and Mike. We will be sending all those we know to GA and Jim Ellis when they are in the market for their next GMC.

Service was great. Even with me showing up right at closing or even a little after, service was pleasant and helpful.

Tim in service is a great addition to your team. He is always very personable and has a smile on his face. Calls you by your name and has great follow up. He is honest about what is needed on the car and is a great team member to have.

Scheduled an appointment online for a simple oil change. When I arrived staff asked if I had an appointment in which I replied yes. I stated that I usually go to a sister dealership but for whatever reason it scheduled me to this location. (I don t drive a Buick). The salesman then stated that I should ve received a call in regards to an appointment update being that the usual sister Jim Ellis dealership I go is affected by COVID19 and therefore closed. He then stated that he could service my car but that it ll take 2hrs being that they don t specialize on my car at that location. ALL THIS IS UNDERSTANDABLE AND FINE but I had just finished working a 12hrs shift at the hospital and literally waited 2 hrs in the area because they don t open til 8am. So I asked if he could just RESCHEDULE my appointment and call me to VALIDATE/Verify a date at their convenience due to the matter. He gave me his card for reference. This was on Thursday April 9th. I never received a call/email. So I called Monday morning and left a message. It s now the following Thursday. My car still needs an oil change and now I m forced to go to another Dealership outside of Jim Ellis due to lack of communication on their part which is highly inconvenient. EVERYONE IS DEALING WITH COVID19 PROPER FOLLOW UPS aren t too hard to do and shouldn t be used as an excuse for lack of professionalism. Even if he would ve just said I apologize for the inconvenience but we can t schedule you in or we aren t equipped to service your car period that would be FINE. I m not difficult but this situation could have truly been avoided.

Totally disappointed after years of getting good service; this time my experience was so unpleasant, I was almost charged $3,700, making me think I was getting a new transmission when I only got a repair work, my emails were never answered by the customer service representative, other things that needed repair were not fixed until I had to insist many times to get it done... I'm not coming back to Jim Ellis for repairs or services.

I have never received the service at any other dealership as I had here.They gave the best deal ever and treated us like we were royalty. Thank you Don,Jake and Sam, I will send everyone your way that eants to purchase a car or truck. ..Wish you all a wonderful Thanksgiving.

They are very friendly and professional, accommodating making you comfortable during the service process.
The sales team needs to follow the service teams lead. Where most dealerships have strong sales teams and weak service teams supporting the product after the sale, this doesn t hold true at Jim Ellis.
You will not be disappointed in the support the service team gives.

I am very much satisfied to Jim Ellis Buick. Thanks.

I had an airbag light come on in my truck on my way to work so I called up my go to dealership to see what to do. After notifying me of the implications of the light being on they told me to bring it on in and we'll get you taken care of asap. My adviser Tom, kept me up to date on what was happening the whole time. Kudos to the outstanding parts department as well for getting the parts needed to repair the truck overnight. What an amazing team!

Tim was awesome. There was a potential power outage for the block that was going to potentially delay service completion. Will ensured I was kept up to date on timelines and expectations. Much appreciated. oh, and the Yukon is driving like a dream!

My service advisor Timothy was awesome!!! Went above and beyond for me.

Went in to look at what they had and they didn't have exactly what we wanted, BUT they did have one at the GMC factory in Springhill, TN AND John Nadobny who helped us gave us a loaner Yukon Denali XL to take home until ours was delivered to Jim Ellis GMC. Best service I have ever had and John is the best sales man on the planet, hands down!!!

I went in to Jim Ellis for an oil change and car service. The employees were very kind and welcoming. I waited in a large waiting area inside the dealership while my car was serviced. They go above and beyond for the customers who come in.

Service professionals were quick to pinpoint the service issues and make repairs promptly. John Jones was awesome...great attitude and dedicated to customer service.

I came in due to a recall to have the heating elements in my seats replaced; the heat in my seats still does not work after being at the dealership for 2 hours.

The buying process for me and my wife was made very easy, thanks to my salesperson, Barry Bacon. He was knowledgeable of the product and he was completely honest about everything. The dealership is very professional in every aspect of the word. Barry, I am coming to get my truck soon.

I had a great experience with Ralph. He was kind, helpful, and extremely professional. Best interaction I've had at a car dealership by far!

2 Hours is way, way too long for s simple oil change, with an appointment.

Tim was very helpful with both my dad and me. Was a great help.

My total experience was positive and exceeded my expectations! The service provider was pleasant and made the chore of routine maintenance during a pandemic enjoyable. I will definitely go back and recommend to others.

I had a good experience in purchasing my 2017 Acadia. Fred Gamble was my sales associate and he was very helpful in making sure I had exactly what I was looking for within my budget. I would not hesitate to recommend Fred. I purchased an accessory for my Acadia with help from Tony Brown. I would go back to Jim Ellis because of these men.

I brought my Yukon Denali in and the customer service was first class. The staff was very polite and friendly. They called to keep me informed.

My salesperson Nicole was great! Sales manager tried to get over on me. The quote that was given initially was $1000 less that the closing quote. Bad follow through from upper Management when I filed a complaint. Missed spelled our names so had to send new paperwork which delayed my tag and title. Just the worst car buying experience I ever had!!! Almost 2 months later I still have not received tag papers or my refund for over charging us.

Thanks for getting my truck back on the road
Great and friendly service you can count on

I had a check engine light. I called first thing in the morning. They set up an appointment that day and then checked it out. It was under warranty because I bought a certified pre-owned car (get the warranty). They fixed it and I walked out without a bill. Remember, get the warranty. I met my service rep, Brandon Cannon, and it was good to set up our relationship. I hope I won't be back soon but I know who to talk with now.

Stay away! Horrible customer service, long wait times from the service department and unfriendly sales people equate to the worst experience. Save yourself some stress and go elsewhere.

This was a total bait and switch. They forgot that they sold the car that we drove 1 hour to see on Saturday. This is Wednesday. Run around after run around and stalling, we finally left. What a TERRIBLE experience and waste of an afternoon on a wild goose chase. PASS.

I've dealt with a lot of dealerships , I must say Jim Ellis has been one of the most pleasurable and helpful service department ever. They always work around my schedule and usually when I get device I'm always on my way to work. They always make sure I'm out in time to make it to work on time. Love them!
Brandon does a great job over there.

I have very rarely in my life used a public forum to voice a negative experience that i've had with a business. I always thought it could be a one off and what is said on social media can affect peoples livelihoods. So please know I have carefully weighed out what I am saying here. This dealership is criminal in its deception, double-dealing and underhandedness. I leased a car from them in 2015, brought it back in pristine condition having done every scheduled service and more during the 2 year lease AND brought the car 1000 miles under our allotted miles. There was a small dent in the rear quarter panel that the salesman and the GM of sales Don Campbell agreed if we took another lease they would take care of. It was something that their service department could easily suction out and make as good as new. They didnt do it and sent the car in as is. I received a $350 bill for wear and tear from GM Financing. I have spent 6 hours on the phone with GM Finance, my bank and in texts with Jim Ellis with Ellis agreeing to send a check in BECAUSE THEY KNOW WHAT THEY AGREED TO. I found out today they sent a check for $29.54. Where they came up with that amount is mind boggling. These men - typify every stereotype we know of used car salesman. We know they are lying because their lips are moving. They, Campell et.al. represent the sleaziest form of hucksterism there is - bait and switch. I strongly urge you to stay away, nut if you do take your business there write down every word and make them sign it from salesman to the manager they have to go see. By the way the salesman and erstwhile manager who worked with me no longer work at the dealership.

I provided Tom Rickard with a long list of items that I wanted addressed including oil change, struts and Shocks. Tom arranged for a loaner vehicle and I was surprised to get the car back sooner than I anticipated. He contacted me on the status and went over line by line about my items. I am pleased with my car and the service I received. Tom is very knowledgeable. Thanks Tom and Jim Ellis.
Michael

Saw vehicle online and with USAA financing I came in to purchase. Finance manager made a mistake contract error after the purchase; I stated I wouldn't agree to change the contract but would be amicable to renegotiate. Sales Manager threatened either I change the contract in their favor or return the car after keeping vehicle for 2 weeks; Because of the continued email and phone call hassle, I returned the car, requested return of my vehicle and title, and purchased same vehicle at other dealership with same bank I was approved with. After I returned the car, had to wait 2 days for my vehicle to be available when I noticed dealership had damaged my vehicle. Spoke to Buick manager about damages and he stated he would not fix even though he knew damages were done by his workers. Had to leave because manager refused to come out and talk regarding fixing damages. Buick dealership in Duluth assisted with damages done to my vehicle and purchased without hassle. Have all documented via email to include pictures of my damaged vehicle. Will never shop or do business there ever again!

I NEEDED TO HAVE THE BASE OF MY DRIVERS SEAT REPLACED;AND WAS VERY PLEASED WITH THE AGENT AND THE QUICK RESPONSE IN GETTING IT REPLACED. THE AGENT WAS VERY FRIENDLY AND MOST HELPFUL. NO ISSUES WITH SERVICE RECEIVED. JUST WHAT I FEEL IS A DEFECTIVE PRODUCT/SEAT BASE -THIS IS SOMETHING THAT I SHOULDN'T HAVE TO BE REPLACING ON A 2012 SUV.

My salesperson, Blake Kenya, was customer service oriented and efficient from the start. I came to Jim Ellis Buick GMC Atlanta after work on a Wednesday evening. The process of test driving, negotiating the sales price and closing the deal only took a couple of hours. When I picked up my new car the next day, Blake made sure I was familiar with all the features of the vehicle. It was a very pleasant experience, and I'm very happy with my new car.

I will buy my next car from Jim Ellis. They are efficient, professional and the quality of their work is excellent.

My check engine light came on the code was oil pressure switch stuck. I've taken my vehicle to Jim Ellis Buick of Atlanta to have them check and fix the problem. Once in the shop Brandon Cannon (service adviser) advised me that I needed an valve cover which was an additional 150.00 on top of my 200.00 deductible. Okay once in my vehicle I noticed my check engine light was still on. I went back in to advise Brandon who had said yea they just forgot to reset it. later that night on the way home I noticed the car shaking at around 60 mph. However I could not do anything until after the Holidays. On the 26th of December I had my car towed in to Jim Ellis Buick of Atlanta. My car has set for days until my adviser (Brandon Cannon) called and told me that my vehicle is driving under normal conditions.I drove up there myself to test drive my vehicle with the mechanic and he immediately told me it sounds like transmission. We then drove back to the dealership and he told my service adviser it sounds like the transmission. Brandon asked me what did I want to do I told him I wanted him to fix my car. He then said well its going to be awhile before I can get it up to the transmission . I said okay, i said alright let me start the paperwork I then left. 14 days later I received a call from Brandon advising me that my torque converter has went out. And the warranty company will cover it however his technician is advising a line pressure test which is additional 288.00 on top of my deductible total 488.00 + taxes. I then called my warranty company and they said they would take care of the line test if there is any other problems with the transmission. I then drove back up to Jim Ellis Buick and informed Brandon in person that I would like to have the line test done. He told me that it was too late because the technician had already taken my transmission out. I said well can they do the line pressure test when they put it back it he said yes. on January 14th I received a text in my phone telling me my vehicle was ready for pick-up. I then called Brandon and asked if there was anything found in the line test he said we did not do a line test. I asked well is everything running smooth he said the technician said he felt something weird or heard something and he would give me a call back. He called back and told me he can get it in for a line pressure test but it wont be until the 16th Wednesday. On the 18th I called in to ask about the line pressure test. Still not done! on the 22nd I got a call that the line test had been done but no other issues found but the mechanic noticed a leaking oil line. and My vehicle would be ready by the 23rd on the 23rd after waiting for an itemized receipt that show my deductible amount as well as the line test that was done for 163.00. I received my vehicle and as soon as I entered the hwy my oil pressure light started to chime non stop and oil light came on. I came right back to Jim Ellis where the mechanic kept my vehicle for an additional hour. Well on the 24th Apr. 7:30 pm I went somewhere and the car started making a funny noise and driving kinda rough I popped the hood and noticed that my air filter was not seated properly. I tighten it with a flat head screw driver closed the hood down and continued to the store. The very next day(Friday)25th I was on the way to my family house with my daughters. And I could tell that the car was not accelerating properly. I popped the hood and noticed that my drive belt had been rubbed up against something or not put back on properly. and my fuse box cover that sit directly beside it has been ate up.I called Jim Ellis and spoke to a young lady that was very helpful with a tow truck and a loaner vehicle. Kudos to that lady she was most helpful. however today 28th I have called all morning to find out what went wrong with my vehicle. no answer until around 2 pm where Brandon has called and told me that someone else must have done this because everything was fine when he looked at it.

PLEASE READ FULL REVIEW:

At first I couldn t give less than one star or I would have...

I took my GMC to their service enter having fully explained what needed completed on the vehicle. They scheduled my appointment.

I arrived. We both examined the damage. I explained, again, it needed body work and would need sealed. They agreed and said they had to call a water tech.

I get a call two days later to find out they cannot do the body work because they DO NOT HAVE THE TOOLS. The dealership themselves... that told me to bring my vehicle in to fix STOCK issues on my STOCK vehicle and charged me $134 to return my vehicle telling me exactly what I told them on the phone when I booked the appointment... and they are incapable of completing.

I felt ripped off. But then after this post I was contacted by the company and service advisor to correct the issue. They were embarrassed it wasn t escalated on site and my time had been wasted. They offered me a refund and directed me to shops that could offer me a complete service since they lacked the tools for this particular job.

I m grateful for their response and working hard to make it right. It means a lot for a company to do the right thing in the shadows of a negative outcome.

They ve certainly earned my return.