Totally disappointed after years of getting good s...

Totally disappointed after years of getting good service; this time my experience was so unpleasant, I was almost charged $3,700, making me think I was getting a new transmission when I only got a repair work, my emails were never answered by the customer service representative, other things that needed repair were not fixed until I had to insist many times to get it done... I'm not coming back to Jim Ellis for repairs or services.