Lawrence Salberg Review of Jim Ellis Buick GMC
I have very rarely in my life used a public forum ...
I have very rarely in my life used a public forum to voice a negative experience that i've had with a business. I always thought it could be a one off and what is said on social media can affect peoples livelihoods. So please know I have carefully weighed out what I am saying here. This dealership is criminal in its deception, double-dealing and underhandedness. I leased a car from them in 2015, brought it back in pristine condition having done every scheduled service and more during the 2 year lease AND brought the car 1000 miles under our allotted miles. There was a small dent in the rear quarter panel that the salesman and the GM of sales Don Campbell agreed if we took another lease they would take care of. It was something that their service department could easily suction out and make as good as new. They didnt do it and sent the car in as is. I received a $350 bill for wear and tear from GM Financing. I have spent 6 hours on the phone with GM Finance, my bank and in texts with Jim Ellis with Ellis agreeing to send a check in BECAUSE THEY KNOW WHAT THEY AGREED TO. I found out today they sent a check for $29.54. Where they came up with that amount is mind boggling. These men - typify every stereotype we know of used car salesman. We know they are lying because their lips are moving. They, Campell et.al. represent the sleaziest form of hucksterism there is - bait and switch. I strongly urge you to stay away, nut if you do take your business there write down every word and make them sign it from salesman to the manager they have to go see. By the way the salesman and erstwhile manager who worked with me no longer work at the dealership.
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