Mariella Ramos

Review of Jim Ellis Buick GMC

Extremely disappointed with Jim Ellis Buick servic...

Extremely disappointed with Jim Ellis Buick service department. I have taken my 3 times since May. It starts when my car overheated. I was told by Jesus it as due to some leak in hose. After almost 3 weeks I notice my coolant very low. I called service department where I was told to 1st make an appointment. I explained to the lady on the phone that it was something that needed to be addressed immediately. If not my car would overheat. Once my car was back at the service center Jesus told me that it was another hose, that was detected on the first visit due to pressure. Then 3 weeks later same situation. My car overheated and back I go to Jim Ellis Buick this time extremely frustrated. It was on a Saturday I waited 20 minutes before I was even acknowledged. I was told someone in management was going to reach out to me. That never happened!!! On Monday Jesus calls me and feeds me the same line from the 2nd visit. It was another hose and due to pressure it was not detected on the 1st visit nor the 2nd visit. At this point I am beyond aggravated. Let s not forget that management at this point has not reached out to me. I ask Jesus if I can get some type of discount since this was my 3rd visit. His response was NO that James the manager from service department said NO! Since May I have invested $1500.00 in my car with the same problem. I have no idea what s going on with Jim Ellis Buick but what I do know is that I will not be going back. When I was told from Jesus that James said it bothered me because it was the same issue and James stated it wasn t since it was a different hose. How crazy does that sound!!!!