morgan jackson

Review of Jim Ellis Buick GMC

Scheduled an appointment online for a simple oil c...

Scheduled an appointment online for a simple oil change. When I arrived staff asked if I had an appointment in which I replied yes. I stated that I usually go to a sister dealership but for whatever reason it scheduled me to this location. (I don t drive a Buick). The salesman then stated that I should ve received a call in regards to an appointment update being that the usual sister Jim Ellis dealership I go is affected by COVID19 and therefore closed. He then stated that he could service my car but that it ll take 2hrs being that they don t specialize on my car at that location. ALL THIS IS UNDERSTANDABLE AND FINE but I had just finished working a 12hrs shift at the hospital and literally waited 2 hrs in the area because they don t open til 8am. So I asked if he could just RESCHEDULE my appointment and call me to VALIDATE/Verify a date at their convenience due to the matter. He gave me his card for reference. This was on Thursday April 9th. I never received a call/email. So I called Monday morning and left a message. It s now the following Thursday. My car still needs an oil change and now I m forced to go to another Dealership outside of Jim Ellis due to lack of communication on their part which is highly inconvenient. EVERYONE IS DEALING WITH COVID19 PROPER FOLLOW UPS aren t too hard to do and shouldn t be used as an excuse for lack of professionalism. Even if he would ve just said I apologize for the inconvenience but we can t schedule you in or we aren t equipped to service your car period that would be FINE. I m not difficult but this situation could have truly been avoided.