PLEASE READ FULL REVIEW:

PLEASE READ FULL REVIEW:

At first I couldn t give less than one star or I would have...

I took my GMC to their service enter having fully explained what needed completed on the vehicle. They scheduled my appointment.

I arrived. We both examined the damage. I explained, again, it needed body work and would need sealed. They agreed and said they had to call a water tech.

I get a call two days later to find out they cannot do the body work because they DO NOT HAVE THE TOOLS. The dealership themselves... that told me to bring my vehicle in to fix STOCK issues on my STOCK vehicle and charged me $134 to return my vehicle telling me exactly what I told them on the phone when I booked the appointment... and they are incapable of completing.

I felt ripped off. But then after this post I was contacted by the company and service advisor to correct the issue. They were embarrassed it wasn t escalated on site and my time had been wasted. They offered me a refund and directed me to shops that could offer me a complete service since they lacked the tools for this particular job.

I m grateful for their response and working hard to make it right. It means a lot for a company to do the right thing in the shadows of a negative outcome.

They ve certainly earned my return.