Connor Zorn

Review of Jim Ellis Buick GMC

I was impressed with new vehicle purchase experien...

I was impressed with new vehicle purchase experience at Jim Ellis Buick GMC. Nicole, TJ, and Shawn were extremely helpful and patient as I looked to find a truck that fit my needs and price point.

Note- In lieu of waiving the doc fee, I was offered two free tanks of gas and a free auto detail in exchange for a positive review on Google or Yelp. After one free fill-up (which took an hour) and a second unsuccessful attempt (there was no sales manager to be found), I decided the wait and the hassle of getting my tank filled up was not worth it and I did not utilize the free detail.

UPDATE 1/2019- I can not recommend Jim Ellis after two parts visits and a follow-up experience with the sales department.

In December 2018. My truck was hit in a parking lot and I needed my taillight replaced. The man at the parts desk lookup up from his cell phone just long enough to quote me over $900. I politely explained to Jim Ellis that other GM dealerships and online retailers were offering the same NEW part number for less than $500, but they refused to budge.

Marking up the price nearly 100% and saying "tough luck" is how they handled the situation. For being a "Family owned and operated" business, they have some questionable money making strategies and don't take care of their customers. Needless to say, I purchased the taillight from another GMC dealership for $475 and will not be returning to Jim Ellis for parts or future purchases.