Update: After posting the review below as a 1 star...

Update: After posting the review below as a 1 star, the new service manager team leader called me and let me know he was new and working on service training and coaching for the team who may not have been as well supported previously. He apologized, explained what they should have done, and added a free oil change to my account to get me back. I appreciated the gesture and wanted to update how this turned out.

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I got in a car accident that blew my tire out on my Buick so I had to take it to the dealership to get a new one. The front driver side had a spare on it and when it was put on, the Traction Control and ServiceTrac (?) lights both came on. At the dealership I asked if they would look at this and all three service managers agreed that it was due to the spare and they would just turn off when the tire was changed.

I picked up the car in the afternoon and on the drive home on the highway I noticed my steering was out of alignment. 12 o'clock on the wheel was turned to 10 o'clock in order to drive straight! I called to ask if anyone checked alignment after replacing a tire on a car that was in an accident, and they said no - it was not a requested service. What?? Even if it's additional, why wouldn't someone check it and call me to tell me they recommended alignment?

Also, those lights didn't turn off. In fact, both systems appeared to need service. The service manager didn't mention any of that before letting me drive away.

When I am put on hold when calling Jim Ellis Buick, there isn't hold music, there's marketing messaging. The message is loud and clear: Jim Ellis is a family business successful because of great service and work quality. Not this time! And to be candid, not any time I've ever visited. I will not be returning to this dealership for service, turn-in, purchase, or anything of the kind in the future. It's just never a positive experience. I always leave half-satisfied but frustrated.