C Gray

Review of Jim Ellis Buick GMC

My check engine light came on the code was oil pre...

My check engine light came on the code was oil pressure switch stuck. I've taken my vehicle to Jim Ellis Buick of Atlanta to have them check and fix the problem. Once in the shop Brandon Cannon (service adviser) advised me that I needed an valve cover which was an additional 150.00 on top of my 200.00 deductible. Okay once in my vehicle I noticed my check engine light was still on. I went back in to advise Brandon who had said yea they just forgot to reset it. later that night on the way home I noticed the car shaking at around 60 mph. However I could not do anything until after the Holidays. On the 26th of December I had my car towed in to Jim Ellis Buick of Atlanta. My car has set for days until my adviser (Brandon Cannon) called and told me that my vehicle is driving under normal conditions.I drove up there myself to test drive my vehicle with the mechanic and he immediately told me it sounds like transmission. We then drove back to the dealership and he told my service adviser it sounds like the transmission. Brandon asked me what did I want to do I told him I wanted him to fix my car. He then said well its going to be awhile before I can get it up to the transmission . I said okay, i said alright let me start the paperwork I then left. 14 days later I received a call from Brandon advising me that my torque converter has went out. And the warranty company will cover it however his technician is advising a line pressure test which is additional 288.00 on top of my deductible total 488.00 + taxes. I then called my warranty company and they said they would take care of the line test if there is any other problems with the transmission. I then drove back up to Jim Ellis Buick and informed Brandon in person that I would like to have the line test done. He told me that it was too late because the technician had already taken my transmission out. I said well can they do the line pressure test when they put it back it he said yes. on January 14th I received a text in my phone telling me my vehicle was ready for pick-up. I then called Brandon and asked if there was anything found in the line test he said we did not do a line test. I asked well is everything running smooth he said the technician said he felt something weird or heard something and he would give me a call back. He called back and told me he can get it in for a line pressure test but it wont be until the 16th Wednesday. On the 18th I called in to ask about the line pressure test. Still not done! on the 22nd I got a call that the line test had been done but no other issues found but the mechanic noticed a leaking oil line. and My vehicle would be ready by the 23rd on the 23rd after waiting for an itemized receipt that show my deductible amount as well as the line test that was done for 163.00. I received my vehicle and as soon as I entered the hwy my oil pressure light started to chime non stop and oil light came on. I came right back to Jim Ellis where the mechanic kept my vehicle for an additional hour. Well on the 24th Apr. 7:30 pm I went somewhere and the car started making a funny noise and driving kinda rough I popped the hood and noticed that my air filter was not seated properly. I tighten it with a flat head screw driver closed the hood down and continued to the store. The very next day(Friday)25th I was on the way to my family house with my daughters. And I could tell that the car was not accelerating properly. I popped the hood and noticed that my drive belt had been rubbed up against something or not put back on properly. and my fuse box cover that sit directly beside it has been ate up.I called Jim Ellis and spoke to a young lady that was very helpful with a tow truck and a loaner vehicle. Kudos to that lady she was most helpful. however today 28th I have called all morning to find out what went wrong with my vehicle. no answer until around 2 pm where Brandon has called and told me that someone else must have done this because everything was fine when he looked at it.