My salesperson Nicole was great! Sales manager tri...

My salesperson Nicole was great! Sales manager tried to get over on me. The quote that was given initially was $1000 less that the closing quote. Bad follow through from upper Management when I filed a complaint. Missed spelled our names so had to send new paperwork which delayed my tag and title. Just the worst car buying experience I ever had!!! Almost 2 months later I still have not received tag papers or my refund for over charging us.