This was perhaps the worst Service Experience I ha...

This was perhaps the worst Service Experience I have ever had, and ALL of my truck's service has been done by GMC dealers...

I dropped my truck off Sunday night for a 7am appt Monday morning. By 4pm they still had not brought my truck in. It wasn't until the close of business Monday that they had actually looked at the truck and could tell me what was wrong. Over the course of the 4 days they had my truck, my service advisor, Tony, promised to call me back and never did more than 8 times. He was persistently 'shady' throughout all of my phone calls, including telling me that he has 'NEVER seen the $1100 repair that GM recommends actually work,' and 'we really need to do a $4500 repair.' I requested GM help with the cost of the recommended $1100 repair, since my truck had only 53k miles and all scheduled maintenance had been done by GM. Tony told me that GM had denied my request, but that his dealership would help. When I picked up my truck and looked over the bogus receipt they gave me, I saw that it was not itemized (didn't split up parts, labor, etc. and clearly show what repairs were done, etc.) so I called the Service manager to ask for a real receipt. In doing so, I found out that Tony had point-blank lied to me, and in fact, GM helped cover the cost, not this dealer. Had I known this, I would have taken it elsewhere. They had my truck for 4 full days for a repair that likely took about 8 hours...

I would absolutely NEVER return to this dealership for service and would absolutely NEVER recommend this service department to anyone. Stay away. GM and Jim Ellis himself would be horrified if they saw how this service dept. handles business.