I have never been dramatic in my life and have str...

I have never been dramatic in my life and have strived to be positive years ago. So I will be subjective in the review. My 2003 Honda Accord was giving up on me on 1/30 evening when I was in the middle of driving- the engine light went on, other lights on the dashboard were flashing and all headlights went off. Every thing happened in 15 minutes and I was scared . I made an appointment with Honda Tysons immediately and the service was scheduled on 2/1. On the day, a technician had my car checked and told me that my car PCM was messed up so he suggested to replaced with a used one. Sure, I do not know car engine so I rely on his expertise. I didn't have any other options.

They kept my car for 2 days, I paid rental car by myself. I picked my car on 2/3 5pm. The engine light were off so I thought it was fixed. The cost was about $500 and 2-day rental $70.

On 2/4 morning, I drove to office and things were fine. On 2/4 afternoon, I drove home from office, and all the issues came back! Engine light was on and all other lights were flashing!! It was 6pm! It's about 11 miles each way between my home and office. So my car repair done by Honda service at Tysons corner lasted 25 hours and within 22 miles, with the total cost of $570!

The next day I took car back and demanded rework, an explanation, rental car refund, and a talk with service store manager. Now the show began: the technician and the manager said that I should know the replacing PCM was old one and I should not be surprised by the failure; the manager throw me all technical details of PCM and circuits connection under the hood and asked me how I can expect them to figure the root cause. I replied that, I understand that the replacing PCM was an old one and if it failed in 6 months to 2 year I don't have any problems with it. But it failed in 26 hours with 22 miles drive, it is outrageous and unacceptable. Given Honda service has many experts and certified technicians, Honda should know how long old PCMs should hold. The performances of the old PCM should have a bell shape distribution, which means most of them should achieve an average reasonable life span and extreme left and right tails should be exceptions. If the replacing PCM I got was an exception, Honda service should follow the exception handling procedure. So I demanded the rework of my car for free. Secondly, manager's challenge on my knowledge on PCM was unacceptable- I don't know car engine or engine PCM. It is not my job to know. It's Honda technicians 's job. If I knew I would just do it by myself. Simple logic, right? My job was to report my car problems to them, and expected it fixed by them. That is their job to take the job order and fix the car. I am the customer, I trusted them and I rely on them. Eventually they said they would redo the check and if nothing else in my car was broken, they wouldn't charge me. They wouldn't refund my 2- day car rental even though they didn't fix anything. I asked why. The manager said because he can't. Yes that was his reply. Then I said 'because you can't' was not a reason. Why you can't? Then he started to give me a lengthy recursive explanation again. At the end, he agreed to pay for rental car on 2/5. End of the story, I got my car back 2 days later. I was told that they don't guarantee the engine light issue was 100% fixed. If I see it turns on later, I need to take it back to Honda service again. I would not suggest this place to any of my friends. I myself would try everything not to go back. I try to provide facts here so you don't feel the emotion in my comments. But I might need to schedule a doctor 's appointment to get blood pressure resulted from those horrible extremely stressed experiences.