evoMAG.ro Reviews

I picked up an overnight order on Sunday. It was free, I did not wait, there was disinfected at the entrance. A week ago I placed another order that came by courier just as quickly.

Speed in taking orders as well as in processing them. They are my first choice every time I need PC or peripheral components, electric scooters and service for them. Affordable prices and unbeatable offers. And the staff shows professionalism at maximum levels!

A very frivolous company! I do not recommend

On June 2, I ordered a dashboard of xiaomi m365 pro, in my account it appeared as delivered on the 3rd but I did not receive the product.
I sent an email to the sales representative that the product did not reach me and the awb tracker did not appear to be taken from evomag either. I was told that it was sent and to contact the courier, but they confirmed to me once again that the package from evomag is not picked up.

On the 5th after a wait of about 50 minutes twice I managed to get in touch with someone at the evomag contact number. I received the same answer that he left them, I told them to check again because I talked to the courier and the product was clearly not picked up. I have not received any response...

I came back on the 10th, and after another 40 minutes of listening to the sublime music of the robot, in the first phase I received the same answer that the product is delivered ... after an endless discussion in which I explained to the "consultant" that no he left them, he stayed and checked and came back. After lunch, I said to see what was happening, I called and, this time after only 35 minutes, another consultant answered me and told me that yes it was really a mess and the product will be delivered with cargo.

But the big surprise comes when the first lady consultant returns with the promised phone and tells me that the product was actually lost by the courier, by evomag, but in a tone as if it was my fault that they don't have the logistics. Coordination in grade 10 lies!

I still wanted the product, but it "is no longer in stock" and does not return too soon. Okay, now let's see when and especially if the amount of money paid will be refunded to me.

Ps: I checked the price of the product on the site and the surprise is 100RON more expensive now.

CONCLUSION: You better go to other online stores

I DO NOT RECOMMEND. (edit) now I have to drive 370km to them, that's it. They also pay for gas if I don't sue them just to take my gas! There is no question of the product. (edit) OPC has been notified.

Very satisfied with the order, response, reaction / delivery time (even if it was "Black Friday" and the professionalism of the Evomag team

I ordered a SAMSUNG TV diagonal 139, I received the product with parcel opening on delivery.
I opened it, closed it seemed okay, but later when I plugged it in, the display had a broken display inside. I noticed the problem also in the e-mail and in their representation and I asked for the product replacement, but I was informed by their representative that it had to be tested, although even on the site he writes that "Technical verification (testing, testing) is not included products "and neither the courier allowed this.
I asked for the money back, and they replied that it cost me 2108 lei for the repair, in the conditions in which I gave 2099 lei for it.
I did not ask for a moment his repair, but a new TV or the money back.
Employees are prepared to say all the time that "this is the procedure", if you do not agree to make a complaint, the tone of employees very ugly, to emails answer what they want, not what you ask them and what you ask when you ask for clarifications and want the return of the product being delivered defective. One of their responses was that they do not check the product before delivery.
Avoid buying products from them. Stay with the money taken and no product.
Be very careful because the products have hidden flaws, as well as the product seems fine when you check it and do not assume anything.

Avoid picking up products from the showroom. You will be charged if you return, because you will be charged 30% of the value of the product. Apparently, you had time in the store to evaluate the product.
I've never heard of such a donkey before. Who sells and tests a product in the showroom? Dear Santa, every bird perishes on its tongue. As for me, I will try to use your services only in case of extreme urgency. Beware, future buyers!

I waited 35 minutes to pick up the product. I mention that I stayed 5 minutes to pay and for 30 minutes the Evomag employee searched the warehouse to bring me the product. It is unacceptable .

I do not recommend this company to anyone. I took the biggest step. I will never buy from evomag.ro again. The company does not guarantee the products purchased, having the following justification "" The defect found is not covered by the warranty "" not communicating the defects that are or are not covered by the warranty. This is an electric scooter.

Two words: professionalism and promptness. Thank you.

On a dark street that evening, a bit strange, and on the edge of Bucharest, you should always exercise a little at the patience with the clients, not all are at the same level with the employees.

I placed an order on March 13, 2018.
On Thursday I contacted them about the order, it was confirmed to me that they are leaving on Friday, today I am with them again, they do not answer me, I write a message on Facebook and in a few minutes I receive the message "Order No. XXXXXX worth 4,095.98 RON was canceled. The reason for the cancellation is: "Onli payment fraud", but the money was withdrawn from the account.

He accuses me of online fraud, but to check the line where the money is they could not do and not even contact me by phone to send them at least proof of payment.

What is my fault that my money was withdrawn and they did not enter their account ????

I order all the products on the internet online, from a few well-known retailers, one of them, XXXX, also lends me quarterly and annually for. the orders I send to them, but I didn't suffer like that.
I placed the order here because, on XXXX, I didn't find a phone + case (if I had one) + phone foil + wirelles charger. My mistake!

Anyway, this is the last order I place on this site !!!

Shame on you!

Very efficient ... I received the order made by Black friday the same day ... so very efficient ...

A bit far away and quite "at the beginning" the showroom!

The site tells me that he delivered my order, but in fact nothing came

the product was in stock.
I went to the showroom.
everything like a book.
in 10 minutes I was the new owner
of a product with invoice and warranty,
serviceable in RO.

Convenient location, about 13 minutes from Mihai Bravu Metro Station. Prompt service

I bought a TV and after three weeks the dust was chosen by him .... the evomag guarantee was given to the bottom ... I called four companies to benefit from the guarantee ... evomag is dust ... where is the return policy ??? do you give money to a product that you have to repair after no month ???

Everything works here. Of course, competition (which is not at all negligible or disorganized) has a very important contribution to the smooth running of evoMAG. This only makes us happy and leads to keeping prices of products within reasonable limits.

They don't have a call center. For a keyboard + mouse kit that I had to pick up the next day at the headquarters, I tried to give them 2 days to see if the order to pick up is ready. As a result, I took it elsewhere. I hope you have customers as you answer the phone (ie not at all).

They have some amazing prices for a large category of products, definitely worth checking it out.

I bought an electric backpack I tested beforehand (and here I refer to short walks in the showroom) ... The only store where this can be done. For this and for the way employees behave, I strongly recommend.

I ordered a somewhat niche product, but it was also on offer at the lowest price on the market. I ordered it around 10 in the morning, and at about 1400h (same day), I was already picking it up from the showroom. Note 10. Recommendations: diversify the product range. PS 19.11. Extremely friendly staff who really do everything to sell; but not anyway but with maximum customer satisfaction. Well done, Ionut! Thank you.

I am waiting for an order for 5 days, although the delivery in 3 working days is specified on the site. There is no answer on the phone, and by email you wait for hours to receive an answer that does not help you at all.

La call center se raspunde foarte greu. Am un produs cu un defect la care o perioada am renuntat sa il mai repar (am sunat din ambitie prosteasca ore intregi). Acum, dupa cateva luni, am zis sa sun la ei. Ghiciti ce, iar astept.. Inadmisibil. Categoric este ULTIMA comanda la acest magazin. Pacat ca nu e si prima.

Later edit:
La e-mail au raspuns mai repede, aveam un televizor Samsung in garantie. Am rezolvat foarte ok cu Samsung, nu a fost neaparat nevoie de evomag.

Great prices, but huge lack of customer care and responsibility. I called them 12 times on the phone (and unfortunately I'm not exaggerating), they've never answered. I've always waited even at the limit of the call (which is 7 minutes and 30 seconds), and they've never answered. I don't know if they're actually that busy with the calls or they simply don't care. I called them 12 times just for a simple question.

It's been 10 days since I placed an order. Status taken from the first day, unchanged. I have already given 3 emails, I call the number on the site every day, after 10 minutes of waiting it is interrupted without anyone answering. Either they want to make big sales with few employees, or they have many employees and in vain.
Very disappointed. Some traders deliver the next day, and I stay with the money taken and without products. Next time I better pay more and buy from a serious company (they also have free delivery after a threshold much higher than most competitors).

Later edit. Here they are very quick to respond to everyone the same. Still no response to the complaint.

Neseriosi. Am comandat si platit un produs pe data de 09.12.2020 si nu a ajuns pana pe 24.12.2020 cand am decis ca nu mai merita sa astept fiindca toate mail-urile lor erau vagi si contineau acelasi mesaj obosit. Never again!

Pleasantly impressed with service and promptness.
I recommend!

I bought a smart Samsung. It got broken I called every day and no one answered I sent the mail I received no answer. I do not recommend this evo mag.o to go to complain to the police

Frivolous company !! Customer service down to earth! I placed an order on Friday, June 5, 2020, so far I have not received a link to check the status of the order or anything else to find out if the package is on its way to me (besides the fact that I should have already taken possession of the package after so many days !!!!) If it was 100 lei, I wouldn't bother, but I ordered a product that I really needed as soon as possible and an amount of almost 2200 lei. Order number 1541826 - hoping someone notices from evomag.

Pretty good. I bought a tv, the less pleasant part is that when checking it at the test stand, the only thing that is done is to put it in the socket to see if it starts. It would be normal to have the antenna and test it to see how it works, especially since there is no exposed copy. The answer was simple, "see at home how it looks and if you like it." Unfortunately, after all this time, you still have to buy the unseen and then see what you do, whether you like it or not. The rest was ok.

Super prices. A little far from me but ... that's not a problem.

Worst experience ever!
A little advice: should you chose to buy a mobile phone, check the IMEI to be for Romania only. They bring phones from other countries, manufactured for that country of course.
Mine was for UAE and some apps are simply not working... For example Netflix (black screen).
Neither Samsung nor them are able to fix this issue... And they are not replacing the phone because they say it's an issue from Netflix.
Samsung clearly says that they do not advise installing an Ios for Romania on a device with UAE (or other country) imei.
So... Be very careful.

Great client service. Lots of electronics. Be sure to check online for stocks and reserve them in-store.

Insufficient staff, long waiting times compared to the number of clients (probably also due to the holiday period)

LE: On the same principle as others who have already written reviews, the order has been confirmed and has already been sent. What does not seem right to me is that I do not have the chance to cancel the command from the interface
site if I'm in a position to struggle to find out about my order. So, 3 hours after my post, I find that my order has been sent to me.

I will open the parcel and I will ask for the warranty period not to need service and so.

I raise the stars up to 3, although it does not seem right to need bad initial reviews to correct the situations and not to need to quantify in the stars what I'm not happy with. We thank the man behind the buttons in Google's evomag account because he's customer care and customer support, but I would not repeat the experience of a "public shaming" to get what I owe due to the information and information published of the company.

With good and with as many people involved and engaged in customer care!
_________________________________________________
It seems that the administration of dissatisfaction situations of evomagical clients takes place on a post-apocalyptic model. Before I get to the position of everyone who complains about the difficult process and the lack of communication and the failure to comply with the deadlines, please be more transparent about the terms of order processing in busy times but also about delayed deliveries.

From the information on the site, my order online paid with the card was PRELUATA and now it's IN DELIVERY, although it is both unconfirmed and does not have a agent assigned after two days. All these messages were sent automatically at the time of placing the order but there is no man / robot talking about the status of the order processing, nor can they know if they receive the product or not, how long does it take and how affects the rush of choosing evomag for a small price difference compared to other competitors.

I understand that it's black Friday and that you are busy, but that does not excuse the silence in which your customers are immersed. At the call center the wind blows because the system does not allow a hold for more than 7 minutes (although I should keep my place in the queue, not let me take it to an end every time), the mail order does not move to confirmation , the money is in a sort of escrow.

I tend to cancel the order and return the money in the 5 days included in the guide presented on the site, as I can not confirm my order in any way.

Thank you,

Deliver defective products that if you return they stop a percentage of 20% of their value. The price of return transport is paid by the whole customer. Zero communication. The worst online store ever.

I placed an order on October 30 from EvoMag, because the product I was interested in had the best price on the market and they had it in stock, as mentioned on the site.

After placing the order, I waited 4 days until it was taken over, sending an e-mail, finding out from them that the product is not in stock with them, but that it is in the manufacturer's stock and they conveyed in a very incomplete way that I still have to wait between 5-7 days.

Also, an employee of theirs with whom I talked by e-mail, sent me that the order was taken the same day I placed it, a matter obviously unreal, as I checked the account in the section "Order History" where it could be clearly seen that the order was taken a few days apart.

Thus, I canceled the placed order, this being the first order I made at evoMag and it will probably be the last one I make.

How is it possible to present yourself with a product under warranty, but with a manufacturing defect, at the evomag headquarters, on 27.07.2020, ... PMae 18.08.2020, to ask for clarifications that the 15 days for solving it have been exceeded problem and be reminded that the tablet has been sent to the service to be repaired ... On 02.09.2020, I come back with a message about the status of the tablet and receive an answer, that I can pick it up .... M -I showed up at the evomag headquarters, when the person in charge of the service disappeared, and a colleague entered the room and tried to help me with the tablet. I asked for a check of it, ... the lady in question left the room with the tablet and after a while it appeared with the answer of the "boys" that I have to test it with a mobile data card, even if in specifications 3G and 2G connection is mentioned .... I went home where I tried that mobile data card and several numbered cards, to no avail.
I mention that on the guarantee certificate are mentioned the dates of 28.07.2020 - receipt in service (with address in sect.2)
29.07.2020 - product delivery ... with stamp and signature ...
The question is, what happened to the tablet for more than a month, even though I asked for information in this regard, being lied to that the tablet is being repaired. At my request on 02.09.2020, I received a defective tablet and I was asked to check it at home.

Bad choice to buy from here. We were to pick up the product. Very disorganized, I lost 15 minutes with a payment and pick up product when there was no crowding. I do not particularly recommend.

Attention, the site says product in stock, in fact the supplier is in stock: it may be intentional, it may be a mistake in management, but they honored the order! But on the site it was written in stock, at monopoly-emag and others it was written that it is not in stock and they had double prices. If they also order from suppliers, they cannot have control over the delivery time, as they have no control even after handing over to the courier. I ordered 2-3 weeks ago 2 identical PC components from them at a lower price than one would have cost on monopoly-emag or another site, after about a week I sent an email: does anyone take care of taking this order? After 2-3 days I received an answer that they were not in stock but they ordered from the supplier and asked them to hurry the shipment. I lost exactly the account, it will be 2 weeks from the order until I received the package, but I received it, everything new and good and packed sealed, low price. I'm sorry about what I saw in the other reviews - at a Romanian company, but I'm aware that it can be hard to find to hire people who get involved ... I withdrew a star as a warning, thank you for honoring the order, I didn't have any I was in a hurry to receive it, so it didn't confuse me with anything, and you were the only ones in the country with the option to order what we were looking for.

Own parking, super staff. Showroom with various exposed electronics - televisions, telephones, laptops.

Speed in processing and sending orders, very fast resolution of some problems. A company where the marketing and customer service really works.

I paid twice for a product. Once at the headquarters and once at the courier. It was relatively cheap so it wasn't worth going to get my money back.

Nobody ever answers the phone. They do answer email message just to let you know they can't do anything properly.
I place a phone in service more than 20 days ago and and they forgot to inform me that the phone had been sent all the way to Germany for fixing the problem .....that after it was supposed to be fixed in max 15 days ( time period that they have mentioned on their website as well) .
Very unprofessional . Normally knowing that they can not honor the max 15 days mentioned in the contract the shop should have contacted me and at least have the decency to apologize and offer me a solution for this whole mess .

DO NOT recommend!

UPDATE: I have already contacted someone with no success. I have sent messages including at reclamatii@evomag. You called me saying you will get back with more info ( did not hear back yet). This is regarding service nr: 32181.

Estimated order delivery in 2-3 business days. Not even after almost 2 weeks.
Very unreliable !!
It is not a reliable company and because of this I will try to avoid them in the future.

Pretty ok, he expected civilized entry. Short waiting time. Good and hardworking employees

Order placed 2 weeks ago. I am warned today by email that the product is no longer on the site. I check and see that the product exists, and the surprise that it appears (IN STOCK), but at a different price (higher, of course).
I attract you with tempting offers that I can't honor, with the thought that you give up the product and take the rest of the product basket

Mockery. They sell phones from Vigafon and when a well-documented (online) manufacturing defect of this phone appears, they invalidate the warranty, including the manufacturer knows of this frequent defect in the respective phone model. Their excuse is that I would have had such a problem in the past, when in reality it is the first and only product ever bought from EvoMag. I placed an order in the past that I did not pick up from the Showroom (where I was physically) after I better documented this store. I also referred in conversations to the order of a friend who paid online, he even went to the Showroom in crutches to ask when the product arrives and only after 3 months and complained to ANPC he received his money back for the expensive product he did not receive never. They gave him the money for fear of ANPC, otherwise they would have kept it. These events are quickly forgotten by the "managers" from EvoMag, but they come with all kinds of stories about the client's frivolity. My recommendation is to run away from them.

I placed an order on the site for a keyboard and a mouse.
I chose the personal pick-up from the showroom, the next morning I was notified that I could pick up the order.
The only downside was that the one who handed over the orders was extremely disinterested and I stayed 30 minutes for something that could last a maximum of 5.

Overall, satisfied, I encourage other platforms besides emag..but invest more in employees.

Another order: apparently if the product is picked up from their premises it can not be returned, to be taken into account when selecting the delivery method.

Although normally, according to the legislation in force, a consumer can return without any problem a purchased product (receiving back the total value), the guys from evomag consider that they are above the law and behave like businessmen: one day after purchase, refuses to receive the return of the product on the grounds that it "has a long service life and is unsealed" and submits options for reimbursement of the value with a stop of 20% of the total as a "proof of good faith".
Attention to the products ordered online with lifting from the showroom! - apparently these are those that cannot be returned under normal conditions.

I made 3 orders, not very big, it's true, and they were fine.

I would like to mention that I was contacted and the problem reported below was resolved amicably, thanks to Mr. Patrascu.

The resealed product has been checked and works well.
The only dissatisfaction is with the Sameday courier service, with which I encountered problems, even with other suppliers.

Hello,

I ordered from you a Steam Mop from Rowenta, which ended up being resealed. I paid for a new one.
I have been trying to contact you for half an hour, in all possible ways and no one answers.
Please contact me and send me the new product. This is for a gift, I can't go with him to that person.
Thank you!

Gambling - I missed a 5-day air-conditioner. There have been 8 and have not even confirmed the appointment date.

Hello, my name is Florea Thomas. For about two weeks I slowly got in touch with someone and nothing. I ordered a set of ddr4 2 * 16gb memories, I'm not going. I also sent a lot of emails and received no reply. Can anyone help? Floreathomas25@gmail.com

I recommend, we did not have poems with the ordered products.

Do not buy from them. They sold me a faulty phone and they did not want to change it because I broke it.

It is true that I received the order the same day I placed it, but this has already become normal in the case of online stores, so it is no longer an advantage.
I didn't like the customer relationship policy and the way I was treated when I had problems with the product. In short, if you choose to pick up the product from the store, the period in which you can return it is 24 hours. This was also my case - and I had to wait another 14 days to get my product back, not to mention the option to get my money back or replace it right away. A not at all flexible store, with a customer relations policy as non-existent.
This was the first and last order made from this online store. I'd rather give a little more but have more rights than save a little money and spend more time than I should and be treated like I'm being given something for free.

Everything is not to be crowded ... you are served immediately!

Perfect! It is the most pleasant experience since I first put it on a remote control!

No one ever answers the phones in support, after 10 minutes the IVR closes and tells you to try again.
Ordered 1 week ago and no one contacted me in any way and you cannot reach them.

Will never order again, they are way behind it's competitors.

Dust of everything - to the relationship with the customers, to the explanations, to the delivery. Totally disappointed. I had another impression from the first purchases a few years ago - you were called immediately and any problem was solved very amicably, and the product was delivered through their service immediately ... now dusty. Nobody calls you, you don't have explanations for the status of the order, nobody clarifies whether the order arrives or not ... so the consumer's protection with pity can take them out of eating the seeds. I do not recommend...
If the right system can't identify us, it's understandable why you don't know how bad things are going

Bought a new speaker from evomag & received it unsealed.... Thanks for checking it out for me, i guess...

I was sold a phone with multiple defects.

The service and sales departments are embarrassing.

Hello, I returned to the headquarters on July 23, even now I did not receive the value of the returned product, although more than 14 days have passed ... I sent an email, I called, no one answers ... totally disappointed by evomag ...
I have already sent an email to reclamatii@evomag.ro today, unfortunately you answer me here with an automatic message ... maybe an address at ANPC would solve the problem.

Mocking of customers.
It seems that Evomag has big problems with product documentation and washes their hands every time with the utmost carelessness. I am writing this review after such an experience some time ago, which unfortunately was repeated today. I am not absurd and I understand that it is still wrong even if it was the second time but the way of managing the problem was totally unprofessional every time. I would appreciate more sincere apologies than witchcraft like:
"It's a good product, even if it's not the one in the picture"
"We do not deliver this product" (on the site I learn that I sell it even more, even in stock)
"You can order it but ... I don't think it's enough" .. seriously? For a product in stock? I mean, if I place an order with you, I have to consider myself lucky if it arrives, right?
From this whole story it seems that you are kind of playing at the store, based on some terms and conditions that will get rid of any responsibility.
Shame!

make sure the products are right! call the call center of the purchased brand and ask if it offers support (warranty) for the purchased product !!
There are no Sony authorized distributors !!