evoMAG.ro Reviews

Parking places, friendly staff, the place is small for the exhibition of several products!

I do not recommend ... An order made in 5.01 has not yet been delivered or any sign from them ... A COMPANY OF 2 LEI ...

Kind, although the volume of people very large and orders the same. Really very ok guys from evomag

Really good guys, they deserve q lot of credit, really entertaining.

Super OK, friendly staff, reasonable prices. Advantage of lifting from the shop: they have large parking. You can also pick up bulky items.

Friendly staff and open to customer requests, thank you!

Evomag
The watch is ok ... the price is the reason why I chose this model and the battery performance .... above the competition (there is another watch at xiaomi with a price and battery about the same)
Minuses ..1. I noticed that it opens to various movements of the 2nd hand when you raise your hand to look at the clock has a delay of 1 sec .... maybe I am more demanding but I have a 200 lei watch that lights up instantly plus as in the settings it has the possibility to adjust the fineness of this movement

A lovely place with good and quality watches. Helpful staff

A little expensive in general but the offers are ok

They are indeed serious! I was amazed at the seriousness I show in treating clients. I was faced with a difficult problem that was successfully solved by Mr. Manager who proved to be a leader! Thank you, I recommend! Advantageous quality and prices.

A good but rather small showroom. The IT selection on display is good and so are the shopping assistants.

I gave an email on 23.09.2020 in connection with the given order, I picked up the order on 24.09.2020 but without receiving a response to the email sent.
Poor communication with customers.

On google normal program, in reality closed and with a guard who knocks the door in your nose and gets you started.

The service is desirable. I had to go back to them for an explanation that could also be given to me by phone. After I called a whole day and nobody answered.

The capers reduced the prices before black winter a phone was 1400 and now 1600 like many other products at quickmobile it's also 1400 a samsung c8 64 gb and sealed

First and last time buy from these liars. I am told that the product is in the manufacturer's stock and it takes up to 48 hours to reach them and I said ok, wait. 21 days have passed and I have called more than 7-8 times and among the first dates when I called I was told that the product has reached them and will be sent. When I last called, I was told that the product does not actually exist and will not be sent but I have not received anything in writing and it appears on the site that it is in stock. Evomag at least tell the client not to wait for you, do nothing for nothing!

Keep it the same with good condition and adequate services.

Run away from them, better ordered elsewhere, lack of seriousness.

Sorry for ordering something here! I will never make this mistake again. I ordered a radio, that appeared available on demand as for the site, after a week I asked about my order, they answered" the order is being processed", after another week I sent an e-mail with no response and finally, I received an e-mail with " Your order has been canceled because the lack of the product". Conclusion: 20 days were necessary for Evomag to discover that the product their site promoted as available was no longer for sale!

Friendly staff, good products. Various surprises if you pick up your products from the showroom.

They sell appliances that are not intended for the European market, without informing, they have dubious service contracts, which would do anything to remove your product from the warranty. Their lack of seriousness and total disinterest towards their clients characterizes them.

Really nice experience, I have found easily the products I was looking for, fast delivery and good communication along the way. Highly recommended.

The return did not exist at this company, look for reasons to find you guilty.

Usually quick service and now they also offer a free ice-cream from Corso to refresh you after waiting outside in the sun, because of the Covid-19 regulations.
My only complaint is the service schedule, but hopefully you dint need them too often.

I ordered two products that I should have received two days ago. They have not arrived yet ... I sent an email to ask for further explanations and I received an email telling me that the products will be delivered in ... "a few" days :) In the call center no one answers, I have. tried at least 5 times without success. My first and last experience with Evomag. I do not recommend!

The experience of the last order was unpleasant. A small product, in stock, to be delivered in 2-3 days. Following a series of difficulties caused by poor communication with EvoMag and Cargus, the package was delivered two weeks later. Customer support supports improvements - all good and beautiful with the store as long as there is no problem. I awarded 3 stars only for the good experiences of the past and because one of the managers was kind enough to call me during my free time to find a solution. The details you find in your system, no need for further clarifications. The products are quality, I had no problem from this point of view.

I recommend you to find another shopping site. I bring electronic products from countries outside the EU that are not covered by the European warranty and automatically in case of problems they will be solved in their own service, not in the manufacturer's service.
Real case LG G4 with boot loop problem removed from warranty for mechanical shocks by the return-service service of evomag and cannot be repaired free by LG as it is Singapore version!

Pay close attention to what type of warranty you receive. (evomag warranty = 0)

The waiting time was longer if the staff were friendly and they were aware of the delay. Attitude matters. In the future I hope the process will be faster

Beware of evomag !!! I do not answer the phone, I do not answer the email, I ask for money on repairs under warranty !!! I bought a Philips vacuum cleaner in January 2018. In November, it does not start anymore. I'm calling for the evomag service, 2 weeks old ninja does not answer the phone. Send email, auto reply to request courier and send product. I send the product without any communication after about 2 weeks of great joy, the vacuum cleaner arrived. Engine changed. Test. Strong noise, burning smell, almost does not suck, so I can not call it a vacuum cleaner. I'm trying to call again, it's a month, no one answers. I'm sending email with questions to all email addresses on the page, just automated responses. So they send the product again. Response after a few days, an emai in which I am asked if I accept the payment of the amount of Ron Ron 193, the value of the carcass that says has to be changed. I reply by email that I would like to know why I should support these expenses. Response after five days: the vacuum cleaner has not been repaired, reason refuse cost. :( I have filed an ANPC complaint, so I hope that after 2 months I can solve the problem. I hope ANPC is able to communicate with someone from the Evomag!

Excellent prices! I'm a little messy with transport and communication!

Use the store only for products with low prices and for which you do not need a guarantee.
I have 7 orders completed since 2014 and so far and if I ever use this store again, it will be only for consumables or products that I do not imagine I will need a warranty.
I delivered a defective product under warranty on July 17, and today is August 12 and it has still not been replaced (an electric toothbrush, which the top, is in stock and could have been easily replaced).
I only received template answers ("the product is in service", "I will send it on", and these after long waits), and today, the 26th day out of a maximum of 15 legal ones, I am also asked to wait for a reply at the service until the end of the week (this after my insistence with the law in front and a complaint registered today at ANPC).
It is a shame that in 2020, in Europe, I am told it is clear to wait, completely ignoring both the law that requires a solution in a maximum of 15 days and any common sense rule.

LE: what a good joke, my emails have a copy of all the email addresses on the site and my client account is on the same name, my email is the name, but they don't find me in the system, embarrassing ... (dear robots / Evomag employees, tell me if you want me to add here a screenshot with the 2 money answers that you hardly sent me in the emails, maybe that's how you remember, so that it won't be hard for you to look for me in the system)

In the showroom you can see nothing, there is no show shop, disappointed

The product purchased is very good and Evomag employees are very kind and professional.

- I send you an SMS to confirm the order pick-up when the order has already been canceled on the grounds that you did not pick up the product from the office. You go to them in vain to find out that they canceled your order.
- The employees at the headquarters make fun of the client, without any respect.
- Call center agents are not able to change a delivery address even after 4 calls for the same reason.
- Employees who deal with complaints send you a template that deals, then do not respond.

Customer Service does not exist. I placed an order 2 weeks ago and tried to contact Evomag by phone to find out the status - I received no AWB, no status, nothing.
I spent more than 3 hours on the phone (on hold !!) until the exchange closed the call. I tried almost every day of the second week to contact them by phone, .. impossible, but.
Unpleasant. Lack of services (the notion does not seem to exist in almost any business on the Mioritic lands); obviously only profit is important.

I went through the other reviews. The same problem, the same lack of interaction with the client. - And it's not a recent problem.
However, I don't understand where the 4 stars from the 2542 reviews come from !!!!!!!!!!! Only one accurately describes the activity.

evoMAG advertises on the subway, on the net and I think some posters in the city. they are not the size and quality of other similar companies, obviously. It pumps money only in advertising, in the rest - in staff and business applications ... zero.

I wanted to check if they have a product in stock store to pick it up, I sat on the phone for 20 minutes, waiting to take the call .... non-existent communication, bad!

The purchased product does not correspond to what I ordered.
I discovered at home that it does not have CE and I am from China.

I chose this product because it had all the certificates attached on the evoMag site and the country of origin in POLAND.

So be very careful when picking up the product ..........

The guys in the showroom are great! Promptitude and seriousness!

I bought an electric trot, I returned it with ~ 100km. I was contacted by an employee who informed me that the Evomagne CEO had analyzed the trotting and decided to lower the value of the product by 30% because it requires replacing the computer so that the future buyer will not see that 100km of the tramway has been traversed.

The problem solved in a professional and kind manner. We are human and there are still errors, it's normal and good for a quick solution. Thank you Mrs. Maria Matis for your assistance and help.

I do not recommend! I placed an order on them on 3.08.2019, not even after 3 weeks I got possession of the product. I sent an email, I called, they said they would send the product in a few days. I am still waiting for delivery .... I find it unreliable and I will never order from them again!

Preturi mai bune ca la emag. Gama larga de produse in stoc. Si daca alegi sa platesti ramburs, n-ai nicio grija. Mai comand de la ei.

Evomag does not respond to emails.
When I bought a phone it was written that an Orange card of 6 euros was offered as a gift, when I paid for the phone I was invoiced with a gift, they made me sign and when I picked up the phone I was told that they didn't have the cards in stock . The upset is that I was going to give this phone as a gift to an elderly person and I had to buy a card separately.
So watch out for fake promotions.

I was a loyal customer ... until this month (December). Order placed on November 13 for 4 products that were in stock. for a few days nothing happens ... I call and find out that a product is not and expected from the supplier. Ok, I'm waiting. After 7 days I call again to find out that the product has not come yet. I asked them to send me the products that are later - when they will be - and the missing one. I receive confirmation, changes are made to the account and delivery is prepared - that's how it appeared in the account for 6 days ... but nothing came. And I call directly to the complaints that based on the blondes from the call center you don't do anything, and I find out that there is no other product in stock and to choose something else (I don't go into detail with what recommendation was made). In a few days it takes 30 days from the order - which was paid online, and the products are not.
It was not the lack of products that was annoying - to be clear - but the lack of professionalism of those from Evomag (of the sales consultant in the first place who is overwhelmed by the situation, of those from the call center, of those from complaints and not in the last line of those who manage the smooth running of the business).

Pretty good. It's strange that you have no right to return the eMAG 30 days, here if you pick up the showroom you do not have a day. And if you get the product by courier you have the right to return for 15 days. It's kind of weird about this, maybe there are products that you can not check out in the showroom, if you want to make an orange juice, or cut some meat, or you want to check out a car equipment. How are you doing?

I don't recommend ... 1 star is too much for this shop. I sell products that I can not bring to the price on the site, then try to make you "offer", that is to ask for more money.

Order from elsewhere, so you have the chance to enjoy the desired product! This store does not deliver products in a timely manner !!!

Newer "In Stock" means delivery within 13 days until delivery from the supplier !!!

Bored employees, you have the impression that you are bothering them, very small, crowded and untidy showroom. In addition, they also have the idea of a 10% return penalty for the product to which the packaging was opened !!!

We are on 27.08 and after 2 emails received from Maria through which I was told to communicate the order number to solve .... "solved" remained. I came back with 3 more emails to ask how to solve the problem and .... of course "silence is golden ... in conclusion I sent a complaint to ANPC and I will not be quiet, in principle, until I receive an answer .. . Shame that there are such frivolous ones on the market ...

I bought the Xiaomi airbuds Pro headphones. Although on the site the headphones sold are the Pro model, when you receive them they are the Light ones.
Although it says below that they did not identify me, I was called by them to ask me what the problem is.
The ad says that they are the pro version and there are also pictures with the pro version. I have both headphones so I proved the differences.
I was told that the pictures are completely informative.
But in the text, the fact that Pro writes, he admitted that I really didn't get what I needed. He was left wondering if I could get the Pro version, but no one came back.

The idea is that this Light variant is much lower in quality. You hear the echo, the battery dies quickly, even at the dock (there is probably a difference in weight from the battery), the status light on the headphones did not exist.
But they have the biggest downside to connectivity.
Search google. To connect them, a Xiao program in Chinese must be installed. It took me a while to make it work.
The good part is that the music sounds like the other Pros. I mean, good.
Although it seems like a good price, make sure you take the pro version.
On these is written Light on the box.

Hello! I am the manager of a company in Bac u with over 15 employees. In order to create all the necessary comforts and make the staff not always carry the phone with them, I decided to buy two Xiaomi Mi Band 5 bracelets (order 1571003). Nowhere in the product description or in its specification did it appear anywhere that it is not the global version, but the Chinese one. After the package arrived, I opened one of the bracelets very carefully to keep the packaging, but also the foils in which it came intact so that there would be no discussions on a possible return. After 2 minutes of use I was surprised to see that this is the Chinese version of the bracelet, which did not suit me, I was not notified before this. I didn't even get close to the other bracelet in the package, knowing that it is in the same stage of non-compliance. I immediately called the courier and sent the package the same day at my expense back to them and I sent them an email with all the details and the return form completed, so that everything would be as fast and on time. A few days later, a gentleman with the initials D.P. who is supposed to deal with the Return to them informed me that the return cannot be accepted due to the fact that the products were bought by a legal entity, and I do not meet a condition:
- minimum 3 completed orders (Corporate account) prior to the one for which you want to return with a minimum value. 10,000 lei;
This condition seems completely absurd and at the same time funny. It's the kind of condition that he expressly puts on you so that you can't fulfill it. I tried via email (not the other way around, but no one answered the phone, although I stayed on the waiting line for several days in a row for more than 30 minutes) to explain to the gentleman what he was doing. returns that it is not correct at all and that there could have been boulders in the package and that if I had managed to pay them, I still could not return that I did not meet the condition with the 3 orders of at least 10,000 lei. In addition, I also mentioned that on the site they did not specify anything related to the fact that the version they sold is not the global one, but is the cheapest, Chinese. He didn't seem to have read the emails from me in full, but just replied that: We are sorry, but you don't meet all the return conditions, after which he gave me that condition for 10,000 lei. I kept insisting, and then he said that he could make an "exception" for me and give me 80% of the value of the product. All this time the package had arrived at their headquarters. It seemed to me a bargain of bad taste and meaningless (why accept to receive 80% of the value of the product, as long as the product was non-compliant and I wanted to return them the same day, they are intact), so I refused -a. I sent them an email explaining that the method and the deception on which they are based do not seem correct to me, to which I was replied with: The package cannot be returned because the product packaging is damaged. I mentioned earlier that when I received the bracelets, I opened with maximum attention only one of the boxes, keeping everything absolutely intact and in its original place, and the other box was untouched). In the meantime, they sent the package back to me, but I refused. Basically, even if the product is non-compliant, EVOMAG wants to charge you a 20% TAX from nowhere to receive your return. Instead of profiting from the turnover and sale of as many products as possible, he prefers to rely on such deceptive practices. If I had ordered a 10,000 lei item that was non-compliant, what would I do? Did I give them 2,000 lei and agree to return only 8,000 to me because this is the bargain they propose to me? I am still waiting for some sincere apologies and the return accepted under normal conditions, as is natural and correct for a company that wants to be one of the biggest and most important in our country.
EDIT: I provided you with all the necessary details and you did not answer! 0 seriousness

Impeccable. I bought a m2 SSD that did not work, probably because it was not compatible. The boys stayed there for 20 minutes with me trying to get him to go. They told me to come back the next day, which I did. The return was super easy and I bought a USB stick of the same size instead. I am impressed with their experience.

They have a very poor service and do not respect their client!

a bit crowded, but otherwise they moved quickly, the only problem is the assembly.

Not the best,not the worst, it's hard to compete with giants on the budget. Small number of employees

I bought a phone from the site and went to pick it up from the showroom. When I got home I was surprised to find that the phone was used, it was already set to German, but they sold it as new. I tried to post a review directly on the phone page on the site but it didn't appear at all. I really don't expect to buy a used phone.

I would have liked to reply to the message from the owner but I didn't know how to reply. So I noticed that all the negative reviews are from people you don't have in the database. As seen above, the order was made with my name, Oancea Elena, order no. 1589566, Xiaomi Mi 10 lite phone, price 1599, so please leave the messages because they are not in the database.

Product in stock at the supplier (as it was displayed on the site), I placed the order, the next day I receive a message that it is not in stock.
I tried to call them at the call center, twice I waited 15 minutes and the call was interrupted.

Nice people, ready to help. The place is a bit too remote

I received the order after only two and a half weeks and when it finally arrived, the filter cup was destroyed. Trying to make a return, two more weeks passed, and the evomag people still do not want to send me the return form. In these two weeks I do not answer neither emails nor telephone. It's outrageous! First and last order on this site. Unprofessional.