LE: On the same principle as others who have alrea...

LE: On the same principle as others who have already written reviews, the order has been confirmed and has already been sent. What does not seem right to me is that I do not have the chance to cancel the command from the interface
site if I'm in a position to struggle to find out about my order. So, 3 hours after my post, I find that my order has been sent to me.

I will open the parcel and I will ask for the warranty period not to need service and so.

I raise the stars up to 3, although it does not seem right to need bad initial reviews to correct the situations and not to need to quantify in the stars what I'm not happy with. We thank the man behind the buttons in Google's evomag account because he's customer care and customer support, but I would not repeat the experience of a "public shaming" to get what I owe due to the information and information published of the company.

With good and with as many people involved and engaged in customer care!
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It seems that the administration of dissatisfaction situations of evomagical clients takes place on a post-apocalyptic model. Before I get to the position of everyone who complains about the difficult process and the lack of communication and the failure to comply with the deadlines, please be more transparent about the terms of order processing in busy times but also about delayed deliveries.

From the information on the site, my order online paid with the card was PRELUATA and now it's IN DELIVERY, although it is both unconfirmed and does not have a agent assigned after two days. All these messages were sent automatically at the time of placing the order but there is no man / robot talking about the status of the order processing, nor can they know if they receive the product or not, how long does it take and how affects the rush of choosing evomag for a small price difference compared to other competitors.

I understand that it's black Friday and that you are busy, but that does not excuse the silence in which your customers are immersed. At the call center the wind blows because the system does not allow a hold for more than 7 minutes (although I should keep my place in the queue, not let me take it to an end every time), the mail order does not move to confirmation , the money is in a sort of escrow.

I tend to cancel the order and return the money in the 5 days included in the guide presented on the site, as I can not confirm my order in any way.

Thank you,