evoMAG.ro Review

I placed an order for the Fitness Bracelet E-Boda SmartFitness 120, Bluetooth (Black) 1 44.90 Lei.
On 12.08.19 aA I received the confirmations: cd taken over; cd confirmed, cd being delivered AND POINT: order canceled - error displayed incorrectly. And today the product appears on the site at the same price.
In the meantime I bought the product from somewhere else.
I was extremely pleasantly impressed that immediately after my posting I was contacted by someone from the management of the company, who, after verifying the truthfulness of those reported by me, had the courage to accept those related and due to a system error. We appreciated his honesty and especially his courage to accept a mistake by the company, which is less common today.

I have been waiting for the product for over a month! Sun, wait 20 minutes until an operator is free to speak and I say it is not their fault, they do not have what to do for that product comes from an external provider! I asked then in the written mail 7-10 business days? They didn't know how to give me an answer! They said I would return by phone that day or I would call the next day. No one called Seriousness 0, solutions for solving problems 0! I do not recommend

Very friendly staff, satisfied with the experience.

Customer care = 0
Wait for hours to talk to someone on the phone.
It takes 3 days to put on the courier 2 products in store stock (not in the warehouse or at the supplier). And that's only after I spoke on the phone with someone from them. For this reason I canceled some orders and I think I will not make another one too soon.

Do not answer the phone of any color !!! I have been on call for 50 minutes to clarify with an Order placed on the Evomag Online Store ...
It seems to me a total disinterest in customers, to have a contact number and not respond to it, now in full PANDEMIC, in Romania!? ...
Then my dears, how do you want your customers to give you good reviews on GOOGLE..MAPS ..
Get moving *** more movement than before ...

The staff is not at all kind, they have a promotion, when you get out of the showroom the order gives you a gift, (I work close to them and when I order I prefer to get out of the shop if it's not hard), and when I asked for the gift they were grim, made you feel like the last man ... I gave up asking them that I felt bad, anyway, even in the rest of the time, they did not treat you nicely, they did not know too much of their greetings or goodbyes.

The on-line order was processed and raised from the office in just 15 minutes

The service does not respect the settlement term (I stayed with them for 2 months with a phone in service and it WAS NOT EVEN REPAIRED). The customer relations department answers from year to year, I called 15 times without anyone answering. I made a complaint to ANPC and I am waiting for them to be sanctioned for the gross lack of respect for the client and for the law.

Special people, professionals, a lot of common sense.

Product says it has USB3.0, when you buy it, it says USB2.0.

The first order went ok: slow but I got what I wanted. The next order was miserable. The item was in stock, according to their website and according to the email they sent confirming the order. After a few days my credit card was charged, which alarmed me because they had sent me no email saying the order was being processed. Emails to their sales department went unanswered and a phone call was put on eternal hold. Seven days and no idea what the status of the order is or whether anyone there is actually at work.

If you have any other possibility of getting what you want somewhere else, do it. Even if it costs more. This is outrageous.

A dust company from all points of view
I place my order on the site, on my account, on 22.01.2019
Person responsible for the command Alexandra Balaianu
In 11.02 I will see what it is with her, after listening to a "gorgeous music", I'm told please come back.
They do not even have the good sense to tell you we do not have the product ordered
I do not recommend this company
I do not order them anymore
Better emulate, more expensive but more professional
You are dust

An ice cream offered free of charge by those at evomag ..... is a pleasant surprise for customers. People with common sense. Employ ok.

Best electric scooters in town with free Monster and ice cream.

I'm an old evoMAG customer. We have always been satisfied and serving and product forces.

Good prices, attractive offers, trained staff. In short, efficient.

I refused the parcel upon receipt because the product was knocked down and scratched on 08,11,2019.
No one has called me until today, the money I did not receive back and no e-mail I receive a reply. Today 03,12,2019 I have no idea when my money will return, money that I will pay the interest to the bank.
Serious supplier ...............................
for evomag if .account- order no. 1393892

Maybe you can give me a call though!

When do I get an answer?
Is there a phone number to call and someone can call me?

Aglomerat, dar baietii au fost extrem de operativi.

Very poor services, I sent a return product and 3 weeks have passed and I have not received the money plus I can't contact them in any way, by phone it puts me on hold and no operator enters and I don't answer emails.

I ordered an asus laptop 8 months ago, in the meantime I need a warranty and after calling them, I send it directly to asus to solve my problem. mourning and communication.

Access more difficult, being on Splai the two directions of the road are separated by the Dambovita river. Pretty fast delivery of orders, but be careful! The products raised from the Showroom do not benefit from a direct return, this is done through the Service.

The order canceled with the reason "The product is in stock" as the product appears in stock on the site, the call center responds with your nerve. And yes it is not in stock, even if it appears on the site in stock.

Staff friendly. It collapses very quickly unfortunately, and the collection / delivery procedures do not seem to help them much ...

A very unpleasant experience. Total lack of assertiveness towards the customer. Long delivery delay. Declaration of an AWB not confirmed by Cargus. In a word, nothing.

You shouldn't exist! What do people need the CNP UL for? at anniversary discounts? Is that what you're covering yourself with? Jerks! Take advantage of people with fewer neurons!

the order was delivered promptly, the location in the union area is excellent, please do not cancel it as other companies have done, motivating that it is due to the pandemic! as you proceed, the customer sees on the spot what he is buying and there is no need to resort to couriers so many times! it's good, especially for those who live nearby, especially for those around! it would be the culmination of the courier coming for 100 meters! Thanks, keep it up, and it'll be fine! For everyone !

Good luck that I asked about the return policy: I can not return the high-rise products in the showroom. Amazing!

Mockery.
Edit: I gave an e-mail from that day, not to marketing, to customercare, as this is just about, how you treat your customers, not marketing. Of course, I didn't get an answer, that's it. The bottom line remains: gameplay.

The company's policy is fff "weak" because when purchasing a product from the store there is no return

I waited for half an hour to be served. It's a fridge with energizers in it. Nimen does not tell you how much it costs or whether it's free. I asked them, and they did not even get there

I chose to buy from this site (although the ordered products were significantly more expensive) out of the desire for support and other business. It turned out to be a mistake I will not repeat. I complained about the lack of a so-called "free" product and it was sent to me in a mocking tone to look better in the box. Logically, it was nothing. Some shameless light years away from eMag.

Waiting time very OK. It does not leave the impression of the showroom, nor does it have too many parking spaces. But I found a place every time.

DANGER! I MAKE THE ORDER WE HAVE SPECIFIED WITH THE SAMBATA DELIVERY AND I WERE NOT RECEIVED! COME DAY OF MONDAY AND AT YEAR! AM DAT RETUR LA COLET !!! I DO NOT RECOMMEND NO!

I ordered the car on Sunday, online, with pick-up from the headquarters. On Wednesday I received a text message and I went to pick up the car. Everything went fast and elegant.
I would have preferred to receive an SMS telling me approximately when he arrives. I just received a text message that the order was taken and that's it.
I mounted the car. It is very robust and sits well on its feet. Short programs for those who want speed at the expense of washing quality. Wash ... but normally a 45 minute program doesn't compare to a 2 hour one. All the programs are half of the Ariston car I had and which lasted me 3 years. Plus or minus, it depends on what you want.
However, contrary to expectations, being Chinese, the car has a premium look and the materials give the feeling of a neat and robust thing. It is quiet and does not shake when squeezed.
Grade 10 Evomag team for delivery and Grade 10 Samus for the product

I made a TV order and after a week tell me they have no way to get it. Meanwhile, we've lost existing bids from other retailers. Maximum unseriousness. It's a star !!!!

The evomag are human. I ended up getting a laptop cable. They didn't have the model in stock, but they turned upside down and helped me with what I needed.

You know you got along well when you come across people who do everything they can to get away with a smile :).

Thanks EvoMag :)

I called the M365 scooter service. The boys are reliable and the services are as expected.

Disappointing .... Out of the desire to choose Romanian stores / brands, I ended up preferring to pay a little more (which does not matter in the context of this review) to buy from a Romanian company.
On 25.03.2020 I purchased a WD RED HDD that arrived DOA (defective).
I immediately contacted evoMAG who told me that they can not change the product and can not return my money (order as a legal entity) and to be patient (my spike) that they will diagnose it asap and send me the repaired product hdd is repaired?) or another product instead.
Today, 25.04.2020, exactly one month after I chose evoMAG, I don't have the product we need on 25.03.2020 (obviously in the meantime I bought the same product from the foreign "competition") but neither the right to return.
"Buy" with confidence from evoMAG ... everything will be fine!

Put promotions on the site, place the order and cancel it. The reason: wrong price. And this is repeated.
L.e .: you have made a habit of displaying erroneous prices. You use fake promotions to attract customers to the site. You have the audacity to blame customers for the "guilt" of buying from the site at the displayed prices, after which you delete their account. Should customers know that your prices are wrong? Send emails offending customers. Anpc and data protection are on their way.

Very small showroom and walk to 4 different houses to finally give you the product. Not much is put into this chapter

Online shop carrying a good variety of phones, computers, appliances, accessories, and so on. Good prices and availability too. A star went away for not allowing critical reviews about their products.

I bought a phone and the charger in the box is for the 110v plugs. If you still market products for the Chinese market, when you post them on the site, put an informative note like: product can only be loaded at 110v. And the warranty certificate is non-existent, both in the box and in the account on the site.
It's not the first time you order, but after this sure experience is the last one. I do not answer the phone or email.

A good store. You just have to follow the offers and you will find what you want at low prices, but you have to be patient. If the products are in stock you can pick up the same day from the headquarters.

I had a little misunderstanding in the sense that I had the assembling of the parts in the order, I received a message that I could pick up the order, arrived on Saturday at the headquarters, the boys tell me that the message is for the songs that they are all not for the assembly. I was called by Mr. Mihai P tra cu assured me that on Monday he will be assembled and delivered the product. At 16 o'clock on Monday we had the product delivered.
In the future, please also fix the call center problem!
Regards a buyer!

About a month ago, I bought two electric scooters from them and chose a personal lift from the showroom because I was very excited and didn't want to wait until the next day for home delivery.

I was brought by a person to see them, lit both of them, packed them, and when I got home, one of the 2 scooters did not start at all, even though we were both loaded and the other one was catching. maximum 11 km / h compared to 25 km / h as specified.

I called them, they told me they could not return because I personally picked them up from the showroom!
After my insistence, I returned with them back, where the person on the return told me the same thing, and finally told me that they would send them to the guarantee, or I had the option to take them personally.

Obviously I chose the option to go personally so as not to waste time, and at the service, after a few days of waiting it was resolved and they are both functional, but I did not appreciate at all how the support from evoMAG unfolded.

It was a lesson in the future, in my opinion this store is to be avoided.

For example, at eMAG, you have 30 days to make a return regardless of how you received the product.

No one answers the phone numbers on the site. Some careless ones. I do not recommend

Very few exposed items. Parking lot at hand. Good prices. Good staff.

I placed an order on Monday, and on Friday I called to ask about my order, which appeared with the status "being delivered" for more than 3 days and I was replied "not even sent!" So if you want to order something that will arrive in a timely manner, evoMAG is definitely not the right site. Avoid it with confidence!

I bought an LED TV Allview 80 cm on 15.05, paid with a bank card. The product arrived to me on 21.05 with the defective display without traces of blows. I made a request for return on the same day, a request registered on 22.05. In the request I specified that I want to change the product with the same model (not waiver or refund). On 22.05 I sent the defective product back.
A week passed and I did not receive a phone, email or SMS regarding the status of the return. I order online regularly but I have never had such a failed experience.

I stay with a phone bought from EVOMAG in 45 days service, no warranty was made, no phone was returned by EVOMAGl. I have an entry document in service that says that the phone has no hits or other defects signed by EVOMAG and they say it is hit and no warranty is given !! SHY! EMBARRASSING! This has never happened to me.

A game of play against clients. They mistrust and do not care how long they have collected their money from customers.
I recommend you buy somewhere else if you do not want to miss whole days waiting for Evomag to do his job.

They do not sell anything at a good price, they just place "offers" and then cancel the orders on the grounds that it is not in stock or that the wrong price has been displayed; even more funny are when they offer you another product at a normal price or maybe even higher than at other stores.
Don't tell me to send you an email to reclamatii@evomag.ro because you didn't reply to the last two emails.
Run, don't buy anything from them because they have no offer, go to eMag or Altex, they offer services and they care about customers.
Edit: look for my complaint on 28.10.2020 at 15:49

The entire process of ordering and leaving with the product was swift and effective. Was a pleasant experience.

Good delivery and easily accessible. Not many parking lots but manageable. Friendly staff and cozy showroom

Very good shopping experience and customer service.

Pretty ok. I took something to the service and it went fast. Now let's see how long the problem is solved

Sometimes they have the lowest price in the market, but they have logistical problems on the billing side. Stand like a fool 10 times in a row.

Hello, I placed an order on September 24 and today, October 4 has not reached me.

I sent emails, I called and I saw with Mr. Enache who after 3 days told me that he no longer has a product in stock and if I want to wait or order something similar. I ordered something similar and asked him why he did not announce me in the 3 days, he told me that he did not know, ok.

I waited for other days after which I sent to the orders and to Enache another email as I have not received the package yet.
Even today I have not received an email with a response, and until I called the number posted on Google I have not found the truth.

It seems that the volume of orders was the reason for the delay, and when I asked why I was not announced, as a customer, I did not receive any concrete answer.

It can be verified, the call was registered as well as the emails sent by me, with date, time, everything.

I received the next day, that is, the email, that mins put the parcel to the courier and guess, today (Friday, October 4) I did not even receive sms from the courier (this option was checked by me when I placed the order on September 24th. )

Under these conditions, how could I recommend these services and come back with other orders?
The lack of communication with the client, ie me, was complete. Maybe it was just me "lucky", who knows ...

For any answers from the side
Your order has the number 1371361

Edit: today, October 7, I received the order.
The 0.8mm vibration damper was wrongly sent and I received a 0.4mm.

Edit2: I received the correct damper after a short discussion with the manager.

After all the above, the situation was finally resolved.

When you shop online, you pay to be a good customer. Only if you are unlucky and the product you bought is defective (blocked), you only have one chance to see your money back: you sign a single paper where you show that you agree to get the product checked in service and after finding out why you will receive your money back in maximum 14 days. That's the law. So, the law that obliges online merchants to receive the product in maximum 10 days and return the money immediately does not exist? I offer them my money and they do not receive the functional product, but they use my money 14 days. It's correct? Is evomag legal? I cut them off the list even if they were the only ones in Romania who had the product I was looking for.
I sent you the concrete data by e-mail Mr. evomag "guardian of service" ... I expect the miracle of solving the problem, appeared without having any guilt.

Unreliable. I ordered some products on April 21st. I only received them on May 20th. That is, after a month. I understand it's a pandemic, but a month? Products arrived directly from China. Avoid this store as much as possible.

PS: I kept writing emails during this period and I received an answer only after approx. 3 weeks. On the phone you manage very hard to find them. So zero customer service.

Very professional. The laptop I ordered came the next day and I was advised throughout the purchase decision. 5 stars for promptness and customer orientation!

A young team, full of demand, well prepared to give you technical relationships; a wide range of products on offer, a showroom focused especially on TVs and phones (I was expecting more on the IT side). The service is fast and professional. Disadvantages: If you are not in the car, the location is not very close to the subway and return policy - if you get out of the showroom, claim that you would not have the right to return in 48 hours. With these exceptions, I can recommend evoMag as one of the serious players in the IT market.

I want to thank those at evoMag for:
- the fact that I bought a TV with the broken display at the price of 2,800 ron (strange both cost and one as the normal display but they preferred to give me the broken one)
- the speed with which they solved, in their favor (bravo me, now a curved tv, 4k, .... and broken display, how many of you can boast about this?)
- lack of communication, transparency, correctness in solving the situation.
In conclusion, as long as you just buy from them and give them the money it is ok, if there is any situation ..... your problem is not theirs.
Thanks evoMAG for the expensive lesson you gave me.

Hard workers and eficient. I was pleased to trust them with my order.

I called their electric scooter service to repair a warranty scooter purchased from them. Every time I spoke to a representative I was told something else:
- that this model is not repaired with them, to call the number on the warranty certificate.
- I called that number, they don't take care of my scooter model for a month, I try again in the place where I bought it.
- I returned to evomag with a phone, This time they changed their minds and repaired this type of scooters
- I reach them by scooter, I go to the warranty, they start to write me a receipt in the service, after which someone changes their mind and they tell me that they don't reappear to them.
- I am told to go outside Bucharest with her to take her directly to the service she works with. I was given a phone number that no one answers, and the service address is not found on google Maps.
- I wanted to leave the scooter at the evomag headquarters, from where it would be sent to a partner service, but I was vehemently refused, on the grounds that "it takes too long", which should have bothered me not They ...

I think it's pretty obvious how serious they are.

I placed an order on the evomag. After 3 days of calling I called and I was informed that the product is not in stock and that it is trying to bring it. No concrete delivery deadline could be communicated to me, but it was clear to me that it would surely exceed one week. And all this I learned because I called. Other companies contacted me if they did not have the products on stock to ask me if I wanted to wait a longer period. It was not Evomag. And the person I talked to did not seem to be interested in my dissatisfaction or finding a solution. Their client orientation is definitely not the strong point.

We solved the problems very quickly, kindly and seriously !!!

Order made online, and raised the product after one hour in the showroom. Recommended!

Order placed and paid from 18 December, delivered until today. The person to whom she was assigned does not answer the email, no one knows on the phone to tell me when it will be delivered. The first and last time I order something from them! Following the review and an email I received the product the next day. I thank the director for his prompt involvement and quick resolution. He receives 5 stars but the average reaches 3.

EvoMag Delivery Center. Quite ok amplast just that it is quite difficult with parking in the area.