evoMAG.ro Reviews

If I knew I did not order from them. I ordered a product to make him a gift and I know absolutely nothing about the order on the phone nor in the mail nobody answers.

Day by day this it get worse. Friendly people but with a low service attitude. Is not the first time when I shop from them, but the filling was a little different. Is getting worse every year.

They still have to work at customer service, you go into the store (there is no one) and none of the three employees even look up to see who opens the door, ask for the order and redirects you to the "colleague" who is more interested ( without taking his head off Facebook). Okay, but ... it would be crazy to annoy a clueless employee.

I ordered a product on Wednesday, the site told me that it will arrive by 6 pm on Thursday ... They called me on Monday to bring it ....
I ordered it from them because we need it on Thursday ...
I haven't unpacked the product yet because I don't need it anymore ...

Although I clicked on a star, you don't even deserve 0.01 of it !!! Seriousness 0 cheap !! When they feel the fly on their hat, they don't even respond to emails !!
I do not recommend!!!!!!!!!!

Delivery after 30 days, although 2-3 days are mentioned on the site. Products that are missing from stock, and no one notifies you unless you request information by e-mail. you request the completion of the order and your request is ignored even though your e-mail is answered.
Unfortunately, I can't give 0

It went fast, qualified staff and pro client guidance.

I bought a macbook air 13.3 i5.
I would have liked him to tell me details and the fact that he doesn't have a normal USB-C or USB but another connection. I need adaptation and I've been looking for something like this for 2 days :(
We could have solved everything on the spot.

2 weeks ago, I ordered a Philadish multicook and today it broke down. I've been trying to call for 3 hours, but nobody answers. Do not buy EVOMAG !!! I'm coming back with updates.
L.E. In 13.03.2019 it was given from the EVOMAG service to replace the product. Today is April 25, 2019 and I have not yet received the product. At service if you call it is out of the program although it is 11:42 AM. Customer Relationship No One Responds! Please do not buy anymore on this site!
LLE: After two months I got my money back ... in the end ...
LLL .... after 3 months and a half, Marius from EvoMag tells me below that they do not have a situation in service :))) Patetic !!! (08.06.2019)

Speed in taking and delivering orders, good prices, kindness and fast service in the showroom.

The products purchased on, the legal person will accept return in only 3 days, provided the product is sealed. The natural person is accepted for 15 days, even if the product is sold.

Even though I arrived when I was in the back office, the guys helped me and changed my product. Thank you very much.

I ordered some computer components a week ago, everything is fine and beautiful, I received a court confirmation that the order has been placed and that it will be delivered in the next few days and that I will be notified. 7 days have passed and I have not received anything from them. Besides, the customer relations section is absolutely zero, I have been on the phone for 5 days for 15-20 minutes to close the plant. Overall, if you order from evomag, order things you only need next year. WEAK! Never again.

The worst online shopping experience, on 6.04 I bought an LED LG 165 cm (65 ") 65UM7100PLA, not the delivery time was the problem in this case, surprisingly it came quite quickly in max 2 days as if the nightmare came only after I opened the package and I was ready to put into operation the new acquisition ... They sent it without the fixing feet (supports from the ends, and without power cord). 6 weeks of torment followed in which I could not to use my product, during which time I exchanged 25 emails with incompetent employees, even with the CEO's intervention, the solution time was extremely long, this shows the degree of influence he has in the company, only after a month and a half sent me the missing accessories without which I could not benefit from using the product, I'm not saying no you a compensation, a discount, a voucher for something nothing nothing, I will certainly never buy from them absolutely nothing, no at least a box of matches And, it can be seen that they have a Romanian company mentality, I actually felt robbed, they really have no interest in solving the situations created by them, they also behave like a state institution, the behavior is indigo, ignorance and respect for the client. and this for serious money. Bottom line, run as fast as you can!

People in the call center are not able to identify a product on their list.

they are executable from all points of view, you do the command but it tells you that it was taken over at the phone no answer no one is waiting for 4 days and no sign even I do not know if it comes next. in the customer relationship chapter I give them 0 stars

Prompt. In 15 minutes I went vulcanizing for trotters

Very nice place to shop for electronics and other,i bought a e-scooter helmet with a stooand motion sensors so good variety

The atmosphere in the showroom is very pleasant, the staff is very friendly, I liked it!

A bit crowded in this pandemic period! Still very fast served!

"Delivery the next day until 18:00." ... Yeah, right. after clearly announcing in the comments that I cannot before 16:00, I am notified by the courier that he does not make deliveries after 16, with a day delay, obviously. And for things to be perfect, he calls me at 2 pm and proposes that I go to the city to meet him where he has the job, until 3 pm, obviously, that he is only a busy man. Where else do I try to contact the assigned agent to give him an alternative address where I can leave the package before 4 pm and to complete my order with a product. You imagine I haven't received a response so far, right? Correct!

Showroom located on the Emerald 257-259 has parking for customers and well-trained staff that can help you in your choices!

AVOID THE STORE! ORDER FROM ELSEWHERE! DO NOT DELIVER PRODUCTS IN TIME !!!

It sells products purchased obscurely by Vigafon, and if you have any dissatisfaction, the general manager of EvoMag denigrates you. Nice way to treat dissatisfied customers after they refused you when you called them, asking them to delete the negative review.

PS5 launch day, all sites put the hard drive edition at 2,500, only they make gypsies and put it at 2,799, very nice :)

You and the samsarii who took several consoles and give them olx at almost double the price.

If you have a problem with the purchased product does not have someone to talk to. The technicians have to write to the mail and they respond with great delay.

Update: I changed my 1star review to 4 stars after the excelent custom care I received following the original posting. I was contacted very soon and everithing was solved. I got my money back and explains about the delay and the delivery time. Quite impresed about the customer focus.

Original: Not recomanded. The web sites assures the buyer it will get the order in 24 hours but actually you are lucky if you receive it after a week. I asked the sales department why I they deliveratley misinforming the buyers. I was ignored. After one week I was informed the product isn't available from the vendor. My order was cancelled, but I am yet to see my money back.

Extremely slow delivery. At the penultimate order placed with them, the delivery lasted 10 days !!!
ATTENTION !!! - RETURN OF PURCHASED PRODUCTS - IS MADE AT THE CUSTOMER'S EXPENDITURE !!!
I do not recommend purchasing products from this retailer.

I DO NOT RECOMMEND!
- Total unprofessional!
- I'm very hard on the phone, and I'm not answering FB at all!
- Complete lack of visibility on products sent to repair!
- Very long waiting time for products sent to repair!

Attention, if you use the indications (map) on the displayed site, it will take you to the other side of the union space.

I DO NOT RECOMMEND! I ordered some headphones to give them as a gift, on the website it was written that they will be delivered to me in maximum 7 days. After taking the order, I wrote an e-mail to the representative to whom I had been assigned to ask him to get the order in time because it is a gift, the dance said that it is actually 7 working days, something not mentioned on the site, but I accepted. After 8 working days the product still didn't come, I wrote an email again to ask about the product, after which I received a text message that my order was canceled and that I would receive the money back in 48 working hours. I couldn't even give the gift and my money has been blocked for 2 weeks.

Products resigilate sold as us. I do not recommend.

Speed, promptness, professionalism. I think that's enough!

The most frivolous ... It's the first and last order placed .... On the 21st I placed the order and paid with the card ... And on the 27th you give me a message that you handed over the package to the courier? You're actually playing ...

I had some good experiences with them in the past but what I suffered now wipes everything with a sponge! I've been telling myself that they have a hob in stock for a month, but I can't pick it up, I have it on my e-mail, on the phone, it delays you with great insensitivity. The service of the employee who took care of the order, embarrassing! He promised me 20 days ago that I would have it in 4-6 working days, nothing! Did he think we were ordering them for next year?

I bought a Galaxy S8 plus from them and the phone was for the UAE. The box had previously been opened to replace the original charger with one for the European market. Charger that was not original, a simple china. Samsung has confirmed that it is a model for the Arab world and is therefore not covered by Samsung's international warranty. So we pay prices for new and sealed products and receive resealed products which makes me think that most likely the product was returned by someone else and they sealed the box again. I made the return the next day and I'm waiting ... I'm still waiting ... the money back !!! I am not the only one who claims these aspects and other people's opinions stand as a testimony. I do not recommend this shop to anyone !!! Order 1440700 ...

from 5 stars to one star, slightly easy on the footsteps of big brother emag :))

Didn't like the service. Employees don't pay you respect. They gave me a used hard-drive, when they said it's brand new. Scammers.

I bought a Speedxman electric scooter from them. I had a small problem after installation, but I turned to the dedicated support and solved it. There is also an online community that EvoMag moderates: We have electricity.
Electric scooters are found everywhere, but no quality support. I recommend.

I ordered a pair of wireless headphones, by far the best price on the market.
The initial delivery date was 4 days but I waited 7 days until I received the headphones.

Good products and prices, but I do not recommend because of the courier company with which it works (Cargus).

I try 2 days to return a bad product. I'm on the phone for 8 minutes on hold, after which all the busy operators are interrupted, they do not respond to email, they have a pregnancy program from Monday to Friday from 12am to 18pm ... I do not buy anything from They

Update: Following this review, I was contacted by their manager and things started to move as they should. I sent the defective product through the courier and a few days later a new one was sent to me.

Perfect assistance and delivery.
Very pleased.

The fact that you can only return products to those bought online, not to those picked up from the store and your money is not returned immediately are 2 negative points ... so I will only accept 3 stars. Work on this and maybe I add another star, two if something changes ...

PS: I came back with some additions and some observations.
You replied that you can't identify me. Well, from what I notice, you don't identify anyone in your program who will criticize you and give you under 3 stars, but all those who commented ok and gave you 5 stars are identified and thank them. How come this, isn't it a bit dubious?
The rating drops to 2 stars, it's ugly what you do.

On 17.08 I ordered a QLed TV at a reduced price and the order was taken after 3 days. The stock in the site has been updated, as well as the price (by ~ 30% higher), in stock it appears in stock with pick-up on the same day from the showroom or delivery in 3 days by courier. After 2 weeks of waiting, I requested an estimated delivery time and surprise, "the product is no longer in stock" and they canceled my order, and the product was removed from sale. For two weeks no one noticed that the product was not in stock. At 3 hours difference after canceling the order, they put the product back on sale (they took it out so that I could see that "it is no longer in stock"). In reality, they probably had an outdated price that they did not assume. And it is not the first incident of this kind, I have another order canceled for the same reason, a sign that it is not an isolated incident. If you have time to waste and money to block, I recommend evomag!
Edit: Order no. 1590233

Stop the Holy Command from them and need to go back, you will not get your money back! I ordered products from them and when I wanted to make a return (the right of each of us!) Told me that the products are not "in line" with the return conditions ... that is a cheap cheat so you do not take the money back and wake up with the courier at the door with that product for which you have returned back! They are exuberant, terrible customer service, we have complained to ANPC, to see what the Authority thinks about how customers treat it!

Full promptness, ok product, super service, nothing to complain about. Thanks and we will definitely call again!

Difficult to get there - no access by public transport

Ok, fast, I went without order, I knew they had the product in stock-checking online; In a few minutes we left with the desired product.

I bought penyru proma date from here a tv. Although it tasted a little discordant I can say that I am pleased with the way the collaboration went. I would still order from here.

Super fast, even on Black Friday (at least in Bucharest where deliveries are made with their own cars). Prices ok and in the showroom, very friendly and helpful staff. 10 classes over PC Garage.

Love it. Someone reacted: "-What are you doing bro '... you give internet to the whole block !?" Thank you evoMAG.ro

Professional team:
- the order of an evomag employee was assigned.
- I was able to keep in touch with the evomag employee because I had the person's name and email address.
- I went on vacation and communicated well with the evomag employee to postpone the purchase.
- at the headquarters. evomag for picking up the product the staff was kind and prompt.
A pleasant experience!

Hello !

I bought a new product from Evomag:
From the entrance to the courtyard of the Evomag headquarters, the gentleman from the guard was kind and organized, the sales staff were promising and kind.
For me it was a pleasant experience especially since I bought Black Friday 2020 and everything went fast, from placing the order, confirming it and buying the next day directly from the showroom.

A successful experience. I ordered online on Thursday evening and on Friday morning I took the GPS from evoMAG. Very nice, helpful staff, provides useful information. The GPS has the map of Europe installed, the destinations are easy to find. Let's see him on the road. Thank you evoMAG and I recommend you for your professionalism.

Decent prices, they lack personnel bigtime, sometimes they call me to notify that of the 2 or 3 products I ordered only one is available although the tag on the site is 'in stock', medium time for an order was 2-3 days in my case. I only purchased in stock merchendise.

I reviewed the review in a star, snapped, I call the contact number and answer .... when they feel like it does not have customer relationships! paaaaaaaaaaaaa .... and return

I placed an order on 06.08.2019 (morning at first hour) and indeed one of the products appeared in Stock (exclusively online), the others in stock, the payment was online (with the card) - after two days I called and asked what was it happens that I did not receive any mail / sms about the delivery and I was told that the order is being prepared ...
Today 09.08.2019 the status is the same on the site and no one answers for 3 hours on the phone; the robot disconnects me after a few minutes of waiting !!!

And yet after this posting things have changed! The attitude of evoMAG was a positive one. We all learn from mistakes.

I ordered some tensiometers, they were quite embarrassing ... they gave me 7 errors until they measured the voltage once and I sent them back. I completed the return form on 25.10.2017, on the same date I sent the products back and on 01.11.2017 I sent an email with my data, where to return my money, under the conditions in which it is still praised on the site as in maximum. 14 days back. Since then I am calling at no. for customer relations and no. call from the service and no one answers me, to see at least if they have accepted my return and when my money is transferred. They did not send me an email as they arrived or did not check the products. to see if my money back or not and obviously until now I have not been withheld my money. I am very disappointed and I advise you to look for another site, more reliable, the desired products!

We have an order from 13.05. We are passed between evoemag and the transport company. I did not receive the package, the order being paid in full. I've never had such a bad experience. The most frivolous and not involved. I do not recommend to anyone.

A frivolous company, I ordered a bicycle and did not receive any package at home. I checked the order on the website and it was written that on the same day it was prepared for delivery and delivered to me when I did not receive any package, the company being in Bucharest and I in Brasov. The tracking code is "private" or something and does not provide any information. Nobody answers on the phone, frivolous, avoid, the last time I order from this store!

They have different products, you are served quickly, they are friendly, but they have moved where they do not see.You can hardly reach them and by car

A problem has been turned into a pleasant experience. I was contacted by Mr. Mihai (CEO Evomag) and I had a very civilized discussion. I was pleasantly impressed that Mihai handled the feedback on Google Maps. Even though I didn't buy Evomag in the end, I liked the fact that Mihai handles the feedback on Google Maps.

They have about all but intermediaries stay and pay more ....