Catalin Preda

Review of evoMAG.ro

A very frivolous company! I do not recommend

A very frivolous company! I do not recommend

On June 2, I ordered a dashboard of xiaomi m365 pro, in my account it appeared as delivered on the 3rd but I did not receive the product.
I sent an email to the sales representative that the product did not reach me and the awb tracker did not appear to be taken from evomag either. I was told that it was sent and to contact the courier, but they confirmed to me once again that the package from evomag is not picked up.

On the 5th after a wait of about 50 minutes twice I managed to get in touch with someone at the evomag contact number. I received the same answer that he left them, I told them to check again because I talked to the courier and the product was clearly not picked up. I have not received any response...

I came back on the 10th, and after another 40 minutes of listening to the sublime music of the robot, in the first phase I received the same answer that the product is delivered ... after an endless discussion in which I explained to the "consultant" that no he left them, he stayed and checked and came back. After lunch, I said to see what was happening, I called and, this time after only 35 minutes, another consultant answered me and told me that yes it was really a mess and the product will be delivered with cargo.

But the big surprise comes when the first lady consultant returns with the promised phone and tells me that the product was actually lost by the courier, by evomag, but in a tone as if it was my fault that they don't have the logistics. Coordination in grade 10 lies!

I still wanted the product, but it "is no longer in stock" and does not return too soon. Okay, now let's see when and especially if the amount of money paid will be refunded to me.

Ps: I checked the price of the product on the site and the surprise is 100RON more expensive now.

CONCLUSION: You better go to other online stores