evoMAG.ro Reviews

I was pleasantly impressed when, after placing the order, at approx. 2 hours, I was contacted on whatsapp and asked if everything is fine. For this reason, for the moment, they have won me as a client. So far, I have "worked" with those from pcgarage, emag, the one, etc. and that didn't happen to me.

I had a problem with a refurbished printer, it was taken for a company. Being brought to a deplorable physical condition: scratches, cracks, yellowing, bending ... it looked like a printer used for 20 years. The problem was that they didn't want to return my printer at all and to buy another one from them (it's true that the 3 days passed when I could return the printer according to their policy, it sitting on the table not being plugged in). But it was no longer about their policy, but about the good sold online that did not match the pictures and description on the site. I emailed them, I went to the printer and to the headquarters, I made a complaint ... and they simply slammed us in the nose with a simple: "The product does not fit our return terms. Thank you." I also attach some pictures, in the pictures you can't really see how it is in reality, but to give you an idea. I tried to talk to the people from the headquarters to give me an email or a phone number from a bigger boss. .but so far I haven't succeeded. Now the printer is left more with force in their service until the case is solved. For their indifference I give them a star.

I always went well after the acquisitions. The people are friendly and I have noticed in the numerous visits that they try to solve as friendly as possible the clients.

If it had cusotmer service, it would be something. The prices are ok but once you buy the product you are on your own. Delays the delivery of orders, you have no one to talk to customer relations. I hope I don't need a guarantee. It's really a disaster there ....

Edit: I received a resealed product with traces of use. Although the box seemed sealed, inside the product does not have the protective foil from the manufacturer and has clear traces of use on the product itself, the belt but also on the charger. Choose another store. Evomag is not what you need !!!!

Friendly staff, they move fast, they are polite, what can I say, everything is ok

The products ordered although they were in stock during the ordering proved to be unavailable. Poor communication from evomag who made me not understand the order status and I canceled it. I do not recommend.

Pay attention to the return policy, according to the Romanian law. The buyer has the right of return of the product, within the legal term of 14 days, ONLY IF you order the product with delivery by courier!
For products picked up from the store, the return right is one (one) day.

Answer to the question:
Did you try to search by name: Fratila firstname: Constantin? Or what system is it? Thank you Mary.

Let's say we managed to solve problems verbally. And the people at evomag were kind. All!!

Generally the lowest prices on the market, and the excellent services!

Thank you. I am very satisfied with the services, very kind, helpful, I did not encounter any problems! Recommended!

I t
Interac iunea cu personalul din showroom a fost sub orice critica. Comportament grosolan lipsit de orice urm de solicitudine.

I bought some accessories for the phone. Half an hour after placing the order I received an email announcing that the accessories were delivered to the courier. The following day I received the sealed parcel, with invoice and guarantee.

Order placed on 27.05.2020. The product in stock "exclusively online" has not arrived yet on 05.062020. It may be a busy time, but you are not even welcome to answer the phone or inform customers of these delays. I will avoid you in the future.

Dear Maria, there is no need for identification because I don't want anything from you anymore. It is a busy period for everyone but the "rest" announces delays or delivers in 1-2 days. It's not about the long delivery time, the lack of communication is the part that bothers the worst. For me evoMag no longer exists in the list of options. Competition without "you" becomes a more viable option even if sometimes they have higher prices. At least I know for sure I'm getting the package.

I offer 3 stars for the intervention of Mr. Mihai Patrascu or changed how many things.
Next time, I would like those in the warehouse to give more support to those who buy it so at 1 month they get their salary.

Of course I do NOT recommend interacting with them; I'm under any expectations.
Order # 1035436 from 12.12.2017 at 06:48:18 Not delivered today (19 Dec) ... game play, lack of communication, closed phones ... bleah ..

Edit, a few hours later!
In the meantime, I received explanations regarding the reasons that led to the above situation; I accepted and passed on; I do NOT give 5 stars (initially I gave 1 star) for an order given on 12 dec, it was delivered on 19 dec, WITHOUT any contact, without any dialogue until today and this is a fact, a reality.
Otherwise, all good in the future (I hope)!

I bought a multifunctional Brother online. The order arrived in 4 days. I was scared after reading a few reviews (I was left with a good impression of them a few years ago but the comments were a bit harsh). In the end it was all right. They regained my trust.

Quality advice, very friendly and professional staff. Very good prices. I definitely recommend it

Foarte multumit de produsele cumparate si de servire.

Incredibly fast and efficient, I found in stock a cover that I didn't even dream of buying on the same day .... more at 15.00 I ordered it, at 18.30 I had it

The ones from evoMag are very prompt in terms of the services offered, because on 07.10.2020, around 16:00, I placed an order, the order I received on the morning of the next day.
I mention that the product I wanted was in stock.

Only good experiences with them so far, one of the few online retailers whose displayed stock information is accurate and easy access for direct pick-up via Piata Muncii subway station. Their selection of items could be better, though.

Their orders take a very long time even when already paid, it will take 2-3 business days to get the order shipped to the courier in most cases, I've made about 5 orders from them in the past month or two and they all took incredibly long to ship, they do not reply to e-mails requesting updates about these sort of things, and do not have any phone number to call in case of issues, you have to rely on waiting.

Compared to many other stores, they probably have one of the worst shipping times I have seen. The products themselves are okay, they're what you'd expect, but the horrible shipping times, lack of communication, no method of leaving a reply/question/comment on an on going order, and other time-related issues can't let me give this more than 2 stars.

Whenever making an order from them, even if you're in the same city, expect it to arrive the week after you have made it, and I recommend not paying online due to this, only cash, at least if you find a better place to get you the product faster you can refuse the delivery without having to go through them or your bank to get a refund.

Great attention to the products ordered because things are reshaped without any mention, and their answer is that the product can be returned; my opinion is that what they do is illegal.

Yes, I got a cheap laptop, for my son. I paid and bought it immediately

A young and friendly team can sound like they are professional in online sales.

A miserable retailer. After-sale services of two lei, almost no showroom support. It has cheaper products, so if that's important to you, go for it

LE. The day after giving this feedback, the order was processed and shipped without any explanation. It probably came later from the supplier. The product arrived in good condition. I'll add another star.
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Disappointing! I waited a week without processing my order with the money blocked, because it was paid online, during which time I could buy at the same price from the competition that had enough stock. I understand the busy period and the difficult situations we all face, but customer experience = 0. I was not notified in any way, I do not answer emails, and the phone is unavailable, so you can not contact them. After 8 days I managed to talk to an operator (after waiting 30 minutes) and who did not know what was happening with the order, it seemed that it was not even processed. evoMAG, please take this review as feedback to help you improve your services. In principle, and especially in the current situation, I chose to support a Romanian business, but which does not really want to be helped. Looks like I messed it up more. Next time I will think twice.

Very good services. My feeling is that they are overwhelmed by the large number of customers; but there're on it. Bought an electric scooter via a Facebook group discount, forgot to apply the discount, but I received it after the sale. So...promise fulfilled.

Promptness and seriousness of employees
The lady at the cashier is very kind and smiling

He calls you to work and doesn't pay you. He does his job on the backs of the needy.
E: I noticed that everyone who is not satisfied is not in the system. That won't excuse me. I don't need to complain about anything because I won't receive the money for the working day, I just want to make it public so that everyone knows what kind of staff to expect.

Prices ok, but the guarantee and the return leaves to be desired, in case of problems do not answer the phone for the service and the money back hard to recover is exactly that at the casino !!!

We appreciated the observance of the distance rules and the promptness of the workers to shorten the waiting time. The employees are very kind and professional. The process of placing and lifting the order was very easy and fast. Recommended!
UPDATE: Be very careful when you buy products from evomag because you can't return them if you pick them up from the showroom! Opt for home delivery so you can return the products if you are not satisfied with them. I found out about the store's policy after I wanted to return a product and read the return rules. This is the only reason I get 3/5 stars.

They sell phones from Vigafon, a service full of negative reviews, and EvoMag is surprised that they have dissatisfied customers. A Google search for "Xiaomi Mi 9 SE Ghost Touch issue" shows that users around the world have the same hardware problem that is well known, it is clearly a defect that needs to be fixed under warranty, not "improper use" of the phone. But EvoMag doesn't mind selling phones without a warranty, they find all sorts of excuses in their minds. You use a phone for a few months, you keep it in impeccable condition, then you throw it away when it suddenly breaks down and you buy another one, possibly also from EvoMag, also without warranty.

They have only one house, they stay very close to the queue, the computer goes hard, otherwise everything is ok!

You deserve the award for the worst customer who - practically, non-existent!

Product purchased from the showroom. Not being compatible (it wasn't even removed from the foil because it didn't fit in the case) I had to bring it back. For this thing I got 10% less money back. Congratulations evoMAG.

Affordable prices, friendly staff and timely deliveries

I returned a product, arrived at your headquarters, but since then I'm not answering my mail or the phone. Check RT6827

Luckily I didn't pay online. The order made 3 days ago, I don't have much patience. When ordered, it appears to be in stock, exclusively online. Non-existent customer service on the phone can not be contacted. Nobody answers the mail. I wonder how it is in return or warranty.
Update 02 June
I managed to get in touch with an operator. He assured me that today the package is in the possession of Urgent Cargus and tomorrow it will be delivered, let's see.
I also received a no. by AWB EVG43284611, but there is currently no information.
I did not receive any answer from reclamatii@evomag.ro
Update June 03
I received the packages, everything is fine (back to 5 stars)

Reserved "new" product in the shop, paid in the showroom and after the product that had the box clearly resigned. I caught his attention, but he told me that I come from the producer. In the car I noticed the cutter's cutter on the box and I returned it, being, paradoxically, the last product in stock. Before me there was a gentleman in the same situation with a phone call. Unscumbered, re-sold product sold as new.

LE: I sent, on the mentioned address, the application accompanied by photos with the condition of the packaging. Apart from a confirmation of receipt and a totally processed refund (we remained with rates on the card) we did not receive any response. May ANPC move something. It's the choice of the customer if he or she takes on a re-packaged product or not. Do not beat your head.

VERY NECESSARY!
I DO NOT RECOMMEND!

Beautiful new location, hard to reach (only one way) and small showroom

I bought an Iphone 11 128 GB from Evomag. The showroom experience can be categorized as excellent! The very friendly, well-trained staff provided valuable and up-to-date information.
A big minus, however, must be added in terms of the lack of essential information about the purchased phone: Iphone 11 128 GB. The order was made online and the pick-up took place in the showroom. Neither on the site nor in the showroom was anything mentioned about the preparation or rather the lack of adaptation to the conditions in Romania: The charger can NOT be used unless an adapter is purchased separately. The charger is only good for Asia or Latin America!

room for improvements of client support/service departments

Don't buy! My orders have just been canceled on the grounds that the products are no longer manufactured and are not in stock when they were in stock at the time of ordering. They even had a spell that they could get up from the showroom right now. Seriously 0, I specified that I do not want to cancel the order and obviously it was canceled. I even went to the showroom and they told me that it can take up to 7 days to confirm the order :))). I have already ordered from eMag and they will definitely deliver the products to me. Give 15 lei more and stay in front. You're laughing.

It's the first time you order them. I ordered a printer and I am very pleased with it and the quality of Evomag services.

The service and staff were just right, very good!
I came in the summer so I caught a corso ice cream which was great because I was very hot!
Super easy everything!

Horrible service, where they do not answer the phone or email unless you complain to ANAF, but they have systems to take your money instantly. I had no pretensions to solve it quickly, but what bothered me was that I was constantly ignored and that is unacceptable.
@ Maria, look at the month-and-a-half old emails on V30 + as well as the complaint from ANAF.

Helpful and polite staff
Congratulations

Despite the pandemic, picking up the products from the headquarters is very good if you order online.

I ordered an efficient microwave about 1,000 lei 2 weeks ago, I paid online with the card, but I did not receive any email from them except automatic confirmation, no phone, nothing. I'm trying to contact them, but I do not even pay for them on the phone or on the phone. Did they go bankrupt? Did they run away with the money? I could at least let me know, know how to order from somewhere, but also give me my money back. I'm staying without an important 2-week appliance due to them.

I do not recommend. I wanted to place orders on other platforms, not only on emag, and I came to these evomag. I ordered a product that was "in stock" but the product arrived after 10 days. During this interval, I also sent an email to the address they ostentatiously display on the site's page. Answer - zero.
If I had ordered from emag or cel.ro, the delivery would have lasted a maximum of two days if the product was in the stock of any seller partner. I say this because I am also a seller on the marketplace platforms of the two mentioned. For me, there is no delivery time longer than two days unless the courier operator has a problem.
From what I read here, the conclusion is that I had to read reviews before ordering. So avoid these evomags