driversselect Reviews

At Drivers Select, I had a better experience than I ever anticipated. I created an online application and was contacted by Josh Lopez very quickly thereafter. Within a matter of a few hours, I had approved financing with no money down and no co-signer required. For me this was unheard of. I asked for a day to think about it and it was no problem at all. They recommended I place a 500 security deposit on the vehicle to ensure it didn t sell. (I wasn t in a position to do this, so I declined and said I would take my chances.) To my amazement, I was not pressured at all.

Additionally Josh Lopez was unbelievably incredible through the whole process. He made me feel as though I was his only customer. In the area of customer service, I am very, very hard to please and I despise poor customer service with a passion. However, Josh exceed all of my expectations, answered all my questions and worked to ensure I had everything I needed.

The next day, I called to confirm my financing rates, and check if there was anything else the dealer needed for me to drive away in the vehicle. Again, to my surprise, I didn t need any additional documentation or approvals. I brought proof of insurance, verified my paper work, signed and drove away in my 2011 Elantra. The process at the dealership took an hour at most. I was actually able to purchase a car on my lunch break. This was astonishing since all of my previous experiences were waiting for hours at the dealership while the finance guys found a way to up sell you with stuff at the end of the deal.

My experience was so far above anything I had dealt with before. The only recommendation that the team had for me at signing was GAP insurance. Again, I did not feel pressured, they gently reassured me that this would be the final time it was available so they wanted to be sure I was informed.

When I got the vehicle home I realized a few of the tail lights were burned out. I originally felt that vehicle had not been fully inspected. However, Josh put me in contact with Bill Anderson, service manager, to discuss my concerns. Bill made sure I was taken care of and that I did not have to come out of pocket to correct the condition. I did have to do a visit to the dealership and then again to my local Hyundai to have the issue resolved, which I would have preferred not to do. But in the end, the team really took care of my needs. Drivers Select does stand by the vehicle they sell you and want to ensure you are happy with the vehicle.

I am very pleased and I would recommend this experience to anyone who needed to purchase a vehicle.

Great Staff. Very helpful. Great Customer Service after the SALE. Would Recommend to others to check out.

Great deals on pre owned cars if you're not in to bargaining at traditional dealers.

Mary was very helpful, patient, and not pushy what so ever. Highly recommend.

My experience at Driver Select was awesome ! I didn't feel pressured, and I also got the car I actually wanted, and not put into anything else. Mike M. helped out, and made it comfortable in the whole car buying process. Im really thankful someone actually listened to me in my needs and wants and took the time to work with me!

Luigi Fuentes is a great salesman with excellent customer service. I told him what I wanted and my budget and he delivered. Thank you so much Luigi Fuentes.

My mom and I worked with Jeff Jewell, who was absolutely transparent and truly hustling about to get us quickly into the cars we wanted to test drive. Jeff made the inherently grueling process of car buying as pleasant and easy as possible. He was also very easy to talk to, and carefully answered each of our questions.

The sales process was decent, however, after getting my car I discovered various issues that it had. They were pretty significant issues that you may not notice on a test drive, such as a leaking windshield. I had to go back to the dealership to try to get these problems fixed, and the process was far from ideal. After going up there to get the issues evaluated, I was told that parts would be ordered and that I would be notified when they came in. I was never notified. I had to reach out and ask if they were in. I had also made an appointment with a customer service representative to further discuss the issues, and they weren't in the office when I showed up for my appointment. When I asked about it another time, they said that they were not aware that I was coming in. That was disappointing. I've had to jump through so many hoops with this company just to get a car that I wanted with no major issues. Advice that I have for management would be to work on the quality of service that your agents give customers, because I won't be back or recommend this place to anyone looking for a car solely because of the way I was treated.

So glad Josh was our salesman at Driver Select! He made the dreaded car hunting a wonderful experience! He was very knowledgeable on all types of cars, which helped us on our decision. He was very attentative and made our experience easy. We will definitely use him in our future purchases.

Great experience, Edward was great to work with and very happy with the price and quality of cars they carry. 3 rd car bought and will be back when we need another.

I am very pleased with my buy with driver select. They have wide variety for best prices around. Hensy was great, very patient and courteous. They made the whole process very smooth. Car buying made easier. Highly recommend these people.

Giving them a no star if i could. Due to the fact that i call to make sure I'm approve for my loan before going there to save me some time. I notify NATALIE GARCIA my salesman that I'll be arriving within the hr to take a look. Once I got there I was told that the car wasn't there due to traffic jam. So I waited. Once the car came I test drive it and brought it 4 and a half hr late due to the fact that she included without even asking me before hand all the extra coverage she added. Dent protection 500, gap 800, extended car warranty around 3k. While the car I as buying still had warranty. I ask her I wanted it off. She told me well I got you the interest rate you ask for and this was included. No maam you included it in yourself because you see that I was well qualified to get the loan approval with all the extra so you can make a quick bucm.. buyer plz BEWARE NATALIE GARCIA WILL SCREW YOU IF YOU LET HER...

Thank you so much again Jay Cooper and Josh Lopez!! for my second time around getting my vehicle from Driver s select! I work odd hours and was not able to come in the same day to buy the car I wanted. Josh gave me great news and told me that I could put a deposit down to hold my car for 24 hours. I came in the next morning and the whole process of everything was done in less than an hour!

Was great experience. Lamarcus was so friendly and knowledgeable. He made the process so easy. I highly recommend if your looking for a used car or truck you go to Echopark.

I was interested in a wide variety of vehicles when I started shopping, and Drivers Select had at least one of each of them for the to test drive and narrow down my search in one stop. The prices are far less than I expected and the experience was great. The only reason I gave 4/5 is because of the time it took to be in and out with my new car. It gets super busy on Saturdays, so I recommend at least starting the search and paperwork on a week night like I did. Even then, tho, I was there longer than expected. Great experience over all!

Great experience buying through Driversselect! I worked with Austin Chambliss and he was very patient with us and knowledgeable about the vehicles and the car-buying process! Top notch!

My experience was very good an excellent service the staff was very attentive with us and the seller very friendly.
He helped us in each of the steps and explained the proseso thank you for the good service and for helping us to obtain nuerstro.
New car without any doubt I recommend them

Make sure to ask for the service work/Maintainance done at driverselect after they purchase the car from auction.Initially bought a but found out that it had a dent and was fixed and painted by driver select which wasnt disclosed to us. The sales manager was a polite guy who solved the matter with us. Forget the car fax and ask for the maintainance sheet and invoice.

I really like their service. Now it is a bit croowded and slow, but as I understood it is going to change soon.

Excellent car buying experience! Big Chris was great!! He explained everything answered every question & was so easy to work with. I have to say this was the smoothest transaction I have ever had buying a new car. Very happy with purchase, Drivers Select and especially Big Chris!!

I basically bought a car on my lunch break. Sidney helped me tremendously! Their prices are very competitive, definitely look over the inventory. There are so many cars to choose from. I will be back to purchase our next car here.

I was fully pleased with my experience. I truly felt they were there to help me get the best deal possible and not rip me off. I initially passed on the extra 5 year protection plan they offer because it raised my monthly payment more than I was comfortable with. My salesperson, Muheed, and the manager Paul insisted I get it to protect my car. They did everything they could and ended up getting the original interest rate I was pre-approved for drastically decreased so that I was able to keep a monthly payment I was comfortable with while getting that 5 year plan without adding a bunch of years to my payment term.
Highly recommend!

"Lily",the representative that contacted me about my application was extremely rude an unprofessional. She told me that I would never be able to get a new car with the current $3,000 negative equity. I knew this to be inaccurate because I had done so before with way more negative equity. She even went as far as laughing at me when I told her that I would try somewhere else. I am happy to report that as I expected, I was able to get approved for a new car and I didn't even have to put much money down. Lily is very unprofessional and should not be interfacing with potential clients if she doesn't know how to conduct herself. I will never recommend driverselect to anyone I know and I am so glad I didn't do business with this company. You can thank Lily for this negative experience and review.

STAY AWAY THIEVES AND LIARS!! This place is horrible to say the least. I was in the market for a new car and their seemingly low prices compared to other dealerships caught my attention. First off, be very strong willed because they will try everything to make you sign those papers. I told them to run my credit through 2 banks, including BOA which is my personal bank, and they ended up running my credit with 3, excluding BOA saying she didn't know they don't work with BOA anymore. Meanwhile she had told me they did before running my credit.

They have a higher than average APR even when you have good credit (8% APR on 700+ credit) because they add God knows how many percent seller interest just to take your money. They will strongly advice you not to finance through your bank because they know they are thieves and want to steal all your money through their 'steller' in-house financing so be ready for a great push back. When I had made up my mind and decided I didn't want to purchase, the manger basically hounded me to sign the papers while being incredibly unprofessional. STAY AWAY!!!!!

My Guy Adrian!!!!! Worked diligently with me for 4 hours to make sure I was happy and had a full understanding of my new car purchase.

Great selection of cars and customer service. Prices were good too.

My experience at the Drivers Select dealership could not have been more pleasurable. The salespeople are professional, courteous, and make sure that your every need is taken care of. And though I cannot speak for every car on their lot, the 2015 BMW 435i that I purchased was in brand new condition, and had been thoroughly inspected and serviced. They even replaced the front two tires because they said the old ones were not up to their standards. The car passed an independent third party inspection with flying colors. This is true customer service. I would highly recommend this dealership.

We bought a car at the Grand Prairie location and Kyle Bryant help my wife and I into our new suv. He was the most professional and honest car salesman I have ever dealt with. Straightforward and helpful. He started on the paperwork while I was at work and by the time we drove an hour to the location we only had to test drive and sign. Spent a total of 90 minutes there. We literally spent more time driving to and home than we did at the dealership. Will definitely be coming back when I need to. Keep up the good work!

Awesome, did my finance app online and they had everything ready for me when I arrived. Mr. Garcia was great too, got me everything I wanted. Best car buying experience yet!

Car buying process was pretty simple, but they do try and sneak in dent protection and an extended warranty without asking if you want it. My truck was also completely empty on gas when I picked it up. Nothing like spending 25k on a truck and then the dealer cannot put 50 bucks worth of gas in it. Soured me on the experience quite a bit.

UPDATE: Wes reached out and offered to send a gift card for the gas tank. I don't think it should have come to that, but it was a nice gesture.

Had a great experience here! Very smooth process and Marla was very helpful!!

This is the only way I will ever buy a car again. Awesome experience off lease program vehicles. There's no negotiating prices there already Rock Bottom. I looked everywhere couldn't beat their price. Great bunch of guys working there laid-back friendly no pressure you just can't beat it. It's a whole new way of buying a car you got to experience it.

We had a fantastic experience with Drivers Select. Our sales guy Josh was amazing! We will be buying from here again!!!

I had a bad experience with one of the sales associates there. Loan was approve for one of their vehicles on their lot. I told them I didn't want the interior, paint, wheel, tire and extended warranty packages then car was sold that same day even though the car been on their lot for over 30 days all of sudden it was sold to another person (no big deal) The sales associate told me just to pick another car. So I call and left a voice message saying I have not found anther car yet how long the approval good for. So 3 to 4 days later get a call back for the same guy I have been dealing with saying if I was still interested in buying when I proceed to say no he hung up before I can say anything else. which I thought was very unprofessional. But i guess thats what happen when all you care about is sales and not your customer service skill. So I went to Vroom. I'm not saying stay away from this place because they have very good prices but the sales associate that I had did a poor job of communication

We had an awesome experience at Drivers Select! Jeff Jewell was an awesome sales representative! He listened to what I wanted, how much I wanted to pay, and never pressured me with any decisions I made. He was very professional, courteous, and concerned about our needs. The dealership, and all the staff was inviting, friendly, and it was the fastest, and smoothest experience I ve ever had in purchasing a vehicle.
Thank you all for a great experience, and we will be back, and refer our family & friends your way. May God bless you all.

Dan Dasch was the best salesman I have ever had. He made sure I had everything I needed and then more. I would recommend anyone to him. Thank you again Dan, for the wonderful experience.

My son and I found them to be very professional, knowledgeable and just very hard workers . We went on Friday afternoon and returned Saturday late morning to complete deciding on the vehicle he wanted. There were even more people there Saturday than Friday , but our salesman and the management team were on top of the service they gave. When we returned, our salesman Marceleous was working with two customers already but Jay stepped in to assist in the waiting period and getting another auto my son wanted to try. We had been to some of Dallas's Top dealers looking, but the service we received didn t compare with this company and the great team we worked with here.

The best car experience ever! I walked in with my mind on one car and one car only...... 2017 Mazda6. I took a quick test drive and said she's mine!!! What a smooth process from start to finish. Heather was very helpful and knowledgeable. They even took my rental car back. I'm very pleased!!!

I had a great experience with Drivers Select. I found my vehicle online and got the financing worked out prior to visiting the dealership. David Jefferson was awesome! He helped make our purchase go very smooth. I highly recommend this company!

Tariq spent 45 extra minutes walking around searching for the exact car I wanted. He could ve just gave up and said it wasn t here but he stuck with it and now I got the car.

Ivan was awesome. Sale was easy and very straightforward.
The price posted is what you pay, which seems to run well under blue book value.
No hard sell on the add ons, but there are some fees added. 259 delivery prep fee, 150 document fee.

Even though we didn't finance, we still had to have dealings with finance dept for payment purposes, which was my only complaint.

They don't allow outside financing which didn't matter to us.

After an initial bad experience with their online service, the guys here were absolutely awesome. They don't try to BS you, and go out of their way to provide excellent service. Would buy from them again. Just an fyi, they don't accept outside financing, you have to finance with them...or pay cash!

DeMeon Washington is a Pro. He is an Experience Guide for Drivers Select Echo Park of Dallas. I live in Denver and was quite nervous about flying to Dallas to purchase a car. DeMeon went out of his way to personally take additional photos of the vehicles and walk me through the options. I arrived in Dallas and the car was exactly has he had described it. I highly recommend DeMeon and the staff at Drivers Select.

DeMeon was awesome. Helped me find the perfect truck. Highly recommend to anyone looking for a new vehicle!

I had the best experience at Driver's Select, and felt comfortable! The setting is very welcoming, and you can tell the people that work there really do care about getting their customers the best options!

This was THE BEST car buying experience i have ever had!!!!! Demeon Washington was so easy to work with and VERY nice and professional!! I would recommend seeing him To EVERYONE!! The process was so painless and easy. Thank you so much!! I love my new car!!!!

I went in with the expectation of being haggled and given the run around that you get when buying a car, but that was far from my experience. Tariq was very nice and helpful throughout the buying process. I wasn t expecting to go home with a new car within a short amount of time. Tariq explained everything thoroughly and even brought up questions I didn t even think of asking. This was my first big purchase and I couldn t recommend a better sales person. If you re looking to purchase a car, receive above and beyond customer service, and not get your time wasted I recommend you go to Tariq.d

Great staff. I had my vehicle picked out on line all my finances in order when I went in and all I did was test drive sign and went home. I may have been there 90 minutes.

This is an amazing place for that buying a car experience. They work with you in every way to get you financed.Low prices on great low miles car's or SUV no matter your preference.
I would surely go back and recommend them to anyone

Best place to buy a used car. No Negotiation needed they give the best price. You get what you pay. 1-4 year old car , 20K to 30K miles average. 1 -3K less that Average KBB value, very unique operations.

Well waited 2 hrs on firsr vist eventually to be sent back saying we are closed!
Called in, scheduled appointment, even then have to wait one hour and finally sales guy showed up!
Had shortlisted 4 cehicles to check but was told that i have to choose from 2 only as they dont have time!
Deal breaker! Anyways chose 2 and test drove 2 expexting that trade in car will be appraised by then.

Came back to find that it wasnt, the sales guy asked for a minute, went inside and came out in 5 mins and said it is what your car is worth.
I was like, you did not even see my car!
Worsr experience ever and i am sure many customers have felt same treatment and it will go down eventually!

Their prices are great and it is a fairly seamless process. Frank, my salesperson, was personable, honest and very thorough. He did everything he could to ensure I had a good experience and that I was ultimately happy with my selection.

The worst experience ever. Got an appointment for 2:30pm. We waited for 2 and half hours just to see a representative to get us the car we wanted to see. 2 and half hours!

Doesn't end there. We found the car we wanted. We put in the application, they pulled our credit, told us to wait for 10 minutes. 1 hour later. No one showed up. After several calls to the representative, with no answer..We left there at 8:30 pm with no car. A whole day wasted. We don't even think they'll ever call us back either.

I'm normally a very patient person who tries.to think from the other persons shoes... but this? Was humiliating. I even doubt if it was because of the color of my skin. . Too bad driverselect. Too bad. I'll leave the reps name.out. I don't want him to get in trouble.

Trey and Jeremy did a great job assisting us with our car purchase! We are thrilled with our decision! Thanks guys!

Never recommend. Went last week to purchase the car. Before selecting car we were told that extended warranty is optional. After selecting vehicle and spending 3 hours with them they refused to sell the car if we don't purchase the extended warranty with them.

Easy buying experience. Austin Chambliss was knowledgeable and I would definitely recommend drivers select. Price was better than any other we found.

Nicole was so awesome... She had so much patience with my uncle and I, because we were very indecisive... I would buy anything she s selling!!!

This is the 2nd vehicle I purchase within 1 year from driverselect because of the service I received from James Barker. Mr. Barker is easy to work with, he listens to my requests and delivers. I would recommend him to anyone who is looking for a car.

My Salesman Josh and my entire experience with Driver's Select was awesome. I may have gotten a little lucky, as there were not a lot of people at the dealership on a Saturday. I walked right in and described what I was looking for and in what price range. Josh pulled up several vehicles that fit my criteria. I selected the car I wanted to test drive and he gave me the keys. While I was out test driving the car the Driver's Select team was hard at work contacting lenders. By the time I returned, Josh had my approval and contract ready for me to review After considering a few more details I was out the door in less than two hours with my new car and able to enjoy my Saturday.

Since my purchase, I have had nothing but friendly interaction with the dealership. I would highly recommend you try them out!

Horrible customer service. They get your name and phone number and simply hang up on you.

Bought my first SUV Sorento from Driver select on 08/03/2019, after we began looking online and found using AutoList exactly what we wanted.

Booked our appointment online with no issues and our point of contact was Mr. David who was very responsive for our all queries over messages as well as emails. As soon as we walked in within 5 minutes David was with us showing us cars even though it was pretty crowded on Saturday and he was taking care of his other customers as well.
We test drove our first car and once we were done , my wife accidentally left her handbag in the car and realized it later after we submitted back the keys and were almost planning to test drive our second option.Mr. David was very helping, friendly and helped us getting my wife's handbag back. After getting the second car and bringing it around for us to test drive, after we came back he was ready again to show us third car as well which is very great of him, but by this time we already knew what we wanted to buy.

Mr. David was very thorough in his explanations and helped us choose the best option for finance. He also did provided us Car Fax information and printout of our insurance documents. Meanwhile the car was getting ready we went out for a quick bite.

Now come the part for which i have rated 1 star less. The car we selected was very dirty inside and out since it rained that day morning and all carpet was bit muddy because of foot marks from other customers who have test driven the same car. We asked Mr David to please get car washed and vacuumed before delivery for which he agreed. Overall it took around about 1 hr to get the paperwork and car ready for us to take home. When the car was ready and we went out we were disappointed to notice that the car was not cleaned and was in same condition as it was left before dirty from outside and inside with only driver side foot-mats cleaned and plastic wrapped.. :(. We had a long drive back so we did not asked again and left the place as it was already 6:30 P.M.

It was an awesome car buying experience and Mr.David was great and very hardworking running all over places to take care of all his customers.
Apart from cleanliness of the vehicle our experience at driverselect was good and i loved the collection of almost brand new cars they have. I would definitely return to driversselect purchase another car and also recommend my friends to try them out.

I surprised and a bit skeptical of the whole Drivers Select concept, but once I did my research I discovered that it really is a gem amongst the hard rocks of car dealers ! :) Matt Fink was great never pressured me took his time always communicated with me and I will be buying more cars from DS and Matt! ThankS!

I had a great experience with my boy Austin! I have no complaints, he did a great job! I m only purchasing and referring people for cars from him from now on!

Acceptional place of business,,Employees are accurate and very motivated. Great deals..

Driver s Select Echo Park was great! Marcus L. had great customer service on the phone as well as in person! Process was very smooth in an easy going environment making our car buying experience wonderful!

Pretty good experience. DeMeon Washington is very helpful. Nothing to complain about.

Sidney Prince was our dealer and we had such an awesome and quick experience. We are loving our new Jeep Cherokee! Best car buying experience thus far!!

Love the experience that was given by Kyle and Ryan. I saw the car online went in and with in hours it was mine! They walked me through the process and helped me understand everything. I highly recommend this dealership.

Jeff Jewell made our experience quick and painless. Easiest car buying experience I have ever had. Got a great deal with no hassle! Highly recommend this place!

At first I was highly skeptical. How ever upon walking through the doors of driver select I knew this car buying experience would be different. The facility is spacious and neatly arranged. And employees are quick to greet with a warm welcome. The buying process took no time at all as the finance team was able to get me a quote within 15 minutes after deciding on the car I wanted. I highly recommend this place specifically my guy Chandler (Elliot). Chandler was extremely knowledgeable and not pushy like typical car salesmen. He listened to what I was looking for and matched that to the right car.This place is a gem or at the very least they have a gem in Chandler.

Everyone was so nice and helpful. Will definitely be recommending to my friends & family . Thanks guys, I love my car!

I bought a car from Driversselect three weeks ago, but I would not recommend this dealer. First, they put the dealer temporary license plate in my car, after a few days I received a buyers temporary plate by email without any instruction, I did not know that I had to replace the license plate until one day I received a notice of NTTA said that my toll tag balance was negative and more than 10 toll charges were charged while I was in my office. I called Driversselect and told them that they are responsible for the toll charges, but they told me that they are not responsible for all the toll charges after the date I bought my car. Secondly, before signing the documentation to buy the car, I told the sales representative that there are few things that need fixing in the car. She told me that their customer care will call me to schedule the service and fix all the problems I have addressed. Now, almost three weeks after I bought the car, no one in their customer care called me to schedule the service, I called them several times, but their customer service and sales representative (the lady who sold me the car) never answers the phone calls. Such a bad experience when buying a car from Driversselect, I will never buy a car from Driversselect again.

Demeon Washington was my salesman. He made a list of my likes and dislikes, wants and needs for my new vehicle. Narrowed it down to 3 makes and models. I test drove my 2 favorite. When I decided on the one I wanted, he did everything financing needed over the phone to save me time. Mr. Washington worked diligently to have all of my paperwork completed while I was at work. Took me 20 minutes to review and sign all of the documents. My car was delivered to me in great condition just as promised. Mr. Washington inspected the car with me when I first test drove it and upon delivery to make sure there was no visible damage or defects that needed immediate attention. I have to say that this was my absolute best car buying experience ever. Even the finance department operations were very smooth and effortless. I would by my next preowned vehicle from Driversselect through Mr. Washington, and highly recommend DeMeon Washington as a sales consultant.

very friendly service..Q ( my sales guy ) was extremely helpful...highly recommend him and driver select for no hassle car buying...

Don t normally share reviews, but Alvin Hicks made purchasing a vehicle a smooth process I have to share his awesome service. He was honest and very helpful, I was very fortunate to have him assist me with this car purchase. If you want an honest, fast, and smooth process go see Alvin Hicks, he is the car salesman that you want.

Kim Arceneaux was amazing with us, the experience was great. Just recomended him to a friend.

Liz was a great dealer during the whole process! If I ever choose to get another car I would most definitely recommend her before anyone else!

Was not impressed on my purchase...I wouldn't recommend this place to someone I didn't like.

Initial experience:
Ok pricing, clean facility, mostly friendly staff. Bought a Lexus cash with a 1/5 tank of gas.

Update:
Found out the hard way that the car I bought had 3 different brand of tires, this is likely why I slid off the road. BUYER BEWARE. Would never buy here again or recommend to anyone.

Update:
From this review they replied and asked I email a manager to talk about the experience. I emailed Christie R. and left my phone number without asking to call m but to my surprise she did but left a voicemail. I called her back, no as answer so left a voicemail mail. Tried again several times and left another voicemail until gave up. From my experience I do NOT recommend this place to anyone.

This was my first time buying a vehicle I had a wonderful and smooth experience. As soon as you walk in you are greeted with smiling faces at the desk. Quent was an amazing associate he was very helpful!

I worked with Austin in sales and Matt in financing they were both great. The experience was pretty quick with everything. I would definitely recommend this place lots of vehicles to chose from as well. The car I purchased was not as clean in the inside as I would like it to be and expected to be. I called Austin he let me know someone will call me to set up appointment I came in and was taken care of once again. Super pleased

Get some good car with good price upfront. But they are very slow, they took 4 hours to hust handover the car, and that also they said i will get car microsd card by mail the next day, which I didn t get. Also once you walk out with car you are unimportant to them. Customer care is always unreachable, no replies to email. I am having hard time getting my car microsd card. I had very bad experience with Driversselect. My salesperson was theosha, and I wouldn t recommend to go to her.

So glad we came back .. Tremaine was awesome . He literally got us in and out . Great customer service. We will be back

My husband and I flew down to Dallas from Illinois to purchase a car from Driversselect. Before flying down I spoke with Clif several times on the phone and he assisted me in preparing everything for our arrival, including providing me with a final purchase price so there were no surprises when we got down there.

The vehicle I found on Auto Trader, a 2017 Nissan Maxima, was in the exact condition as the photos and description from Auto Trader. The process was easy and painless and Clif was enjoyable to work with!

The only hiccup we encountered was some confusion with the sales tax and licensing of the car as we were from out of state; however, Clif and the financing department worked out a solution quickly. I would definitely recommend Driversselect and Clif!

Thanks!
Megan (Miller) Barbour

I don't know where to start with this review because my ENTIRE experience was AMAZING!

So let me start with my salesperson....Josh Lopez....AWESOME! I can't say that I've ever had an experience such as this when purchasing a new vehicle. He was such a joy to work with and so genuine. I felt like I was buying a car from a friend who truly had my best interest at heart. One thing that made such an impression on me was the fact that he had multiple customers that he was working with at the same time and never neglected any of us. He was poised, professional, respectful, and informative. Josh is a great representation of your company.

Next, Drivers Select as a company. I haven't done any company research regarding the satisfaction of your employees but it seems obvious to me that you truly care about your team. The atmosphere was so stress free. Everyone was so helpful and seemed to really be happy about their job and the company that they work for. The overall customer service was SUPERB. And the cars...oh my goodness....what a selection. I can honestly say that I've never gone into a dealership and been able to have a choice of what I could select to buy. Usually the salesperson tells me what I can afford. At Drivers Select I was in control of my own car buying decision. I am still smiling from ear-to-ear about my new car. I couldn't be happier.

Thank you Drivers Select for giving me a reason to be happy about making an investment that's worth my money. I'll definitely be back and plan on telling everyone that I know about you guys! Thanks again!

Was there with hubby looking for an MKC and the guy helping named Sylvester told us about the car and showed us some of the features. After testing driving a second MKC ,different year, we came back in and they called Sylvester however he never came back after we waited almost 20 minutes so we left. Got a phone call from him asking if we were still there. This place needs better follow up, that was pitiful.

We have bought a 2015 Lexus RC 350 in Nov 2017. At the time it was missing the SD card for Navigation. It took them three months to tell us that I will need to get it from the Lexus dealership and they will reimburse me for it. Two months ago, I got it and send in the receipt, ever since I have emailed Kyle Ford and Wes, several times, they have not bothered to acknowledge the receipt of the email or send in the check. I have called my salesperson Nicole several times, and was told she will get the manager to call me back, that has not happened yet either. I need to be reimbursed for the SD card.

Great Experience buying a car with Matthew Fields. He was very courteous and knowledgeable about the car that I wanted to purchase. I bought a 2015 Dodge Challenger and Matt helped me beat the financing options that involved in the door with. Thanks Matt for the easiest car buying experience that I have ever had.

Great experience, unbeatable price and no hassle. Chris Salva did an exceptional job. Looking forward to doing business again.

The experience was as they said it would be. Everything done prior to arriving. However, I felt like once they get there money they dont have anything to do with you unless they can sell you another vehicle. I went to purchase a car late at night and received the wrong car (the website info was not correct about the car) when I attempted to switch the car(a couple days later) I was told no after being given the run arounds but then was told to trade the car in and get the one I wanted. So I paid a little over $1000 for the car I originally wanted, couldnt finance with the same person so carnote went up due to increase in interest also. But had it not been for all of that the experience would have been great. Just make sure you are getting the right car before leaving.

The Corporate rules almost cost this place a sale but the people working sales are wonderful Thanks to Erik and Chris for all the help in putting us into a great car thanks to them the sale went through great!!!!!! 5 stars for their help. No stars for the Corporate rules!!

I get the point is just to sell cars fast here, but it can make it really inconvenient when buying from out of state. They can't hold a car for more than 24 hours. I showed up for my appointment on time and the sales rep had us waiting for over 30 min just to see the car and halfway to the car (which was a far walk) he says that its basically already sold and there's no point in going out there. May be the best option for some people but I would recommend another dealer.

Jeff J helped me choose my new car! He was so patient and really cared about my experience and financial needs. Didnt feel like a typical car buying experience.

I had 2 choices for purchasing my vehicle: Drivers Select or the authorized "Aruca" dealer down the road. After the authorized dealer went up on the advertised price of the vehicle, then tried to convince me that I was getting a good deal by "going down" to the advertised price, I went to Driver's Select/Echo Park.

After talking with the salesman earlier in the week, we went on a Friday afternoon. It was Much bigger than I thought, but also pretty orderly. We had a to wait a bit for the salesman, but once he came we got the vehicle in pretty short order. We took it for a test drive, then brought it back and decided to buy it.

The actual buying process is why I'm knocking off a star. While the service was great and the communication with my sales person was Very Good, the buying process just left me flat. We were there for a total of 5 hours. With a 6 year old. On a Friday night. Maybe it's just been awhile since I purchased a car but 5 hours seemed to be pretty long for a "no haggle price". There was no "talk with the manager" stuff going on, just the filling out the credit application, getting financing, then signing the paperwork and leaving. My one star knock is also because they don't accept outside financing, making my pre-approved bank loan useless, but they DID get me a better rate than the bank. So there's that.

If you're in the market for a car, I would advise you to check them out. After I purchased my vehicle, I took it to my mechanic to have a Real Look. My mechanic said that everything looked good, which surprised me. But even if it hadn't been good, the vehicle came with a one month (!) warranty where Driver's Select / Echo Park will take care of 100% of Parts and Labor. The certified, pre-owned vehicle from dealer didn't even come with that, so that's another plus.

Kim Arceneaux was awesome! He helped my girlfriend and I get a new car and didn't try to push any add-ons on us and made everything as easy as possible for us. They will work with you and find what works best for you. Great experience!