driversselect Reviews

I needed to sell my 2006 Lexus ES350 and after taking it to several dealers I thought I would be able to get around $10-$11K. I was happy with that. I heard spearal radio commercials for driversselect, and gave them a call as well. They told me over the phone that they would offer me between $12K-$14K if my car was in the condition I described (I told them it was in excellent shape). I was actually shocked when I arrived at the store, met their appraiser, Lear, and he gave me the full $14K and cut me a check on the spot. I was so excited to get $3,000 more than I expected. It was an incredibly easy transactions, and I would recommend everyone put a call into driversselect when looking to sell your car.

Very easy purchase experience working with Steve Donaldson - highly recommend.

Driversselect was very efficient in every way, from the time I started the process to the time I drove off the lot. Jeff was knowledgeable and friendly. He told me exactly what I needed, and what I needed to get the car. The car is in excellent condition, and I was very satisfied with my purchase. I would recommend Driverselect to friends and family.

I had an awesome experience buying my new car. I called to discussed with my sales person which vehicle I was interested in he helped me set up a time to come in, provided me with one on one care, did not haggle with me regarding any part of the sale, shared with me the benefits they offered for car care and was prompt about getting my car ready after the sale. I value my time and they did not waste any of it. I can appreciate how they put their customers first and focuoon my individual car needs. I would recommend anyone to buy from them. I got more car for the money, low miles and a car that has excellent car care history.

Good place with a variety of cars that are very close to brand new with low miles, all I can say is Josh Lopez is the man to talk to. He works very good with the finance team, and finds the deal that fits you best.

Bought a car from Echopark Dallas last week. The process itself was pretty standard except that it was painful to get them to cover a cracked window glass that they said was within spec (until the crack continues to get bigger). My main gripe with them is the fact that they didn t give me a second key fob. I didn t notice when we left and called that afternoon to ask. They said that they only had one key and that I would have to buy one myself. Who sells a car with only one key? They should make buyers aware of this before they commit. A key for this car costs $250. They shouldn t hide this from buyers. Once you sign the papers it s too late.

Well let me start by saying the name of my sales man is Derick Hankins. I am a sales rep so I know how good customer services should be. I had gone to an other dealer and I had the worst experience there. So i decided to visit dealer select and Dericks customer services made me feel comfortable. He greets people with a smile and he seems very friendly, His been answering my text messages about the questions I have about my car. I am very happy with my car

I just came from this please to go get my car cleaned after I had signed my paper work it was a very late for me to get the car washed so I returned to the place to in order for me to have my car wash and they were very rude to start with the man at the front who is like a older man and the lady at the front I wish I took their names but I m fortunately I did I m usually good at taking peoples names but anyways short story I had my car washed it came out looking dirty and pretty much worse than what it was before I requested for them to clean it once more and it came back the same I have also attached the pictures just so you guys can look do not get your car from this I repeat do not get your car from this place they are rude after they take your money save your energy and your breath they are the professional places that would treat you with dignity respect and great customer service on that note driver select you will never ever hear from me again. And I forgot to add on after calling the number to get the car wash numerous times they give you this paper that says we owe you a car wash after calling that number numerous times nobody calls you back nobody returned any of your calls you email Nobody returns the email to set you appointment very disappointing place very disappointing place don t get your car from this place

Driver Select/Echo Park was the easiest "dealership" I've ever been to. Got financed before I showed up. When I arrived I did the test drive and drove out with no surprises. Make sure to ask for Shannon

Thanks to Selwyn Smith i got a vehicle that i picked out and the price and payments was what i was looking for. Thanks for the hard work!

Tommy was fantastic and made the whole process so easy. He is professional and knowledgeable, their prices and inventory cannot be beat. I got an amazing deal and love my new Jeep!! Do yourself a favor and ask for Tommy.

Easy, no haggle. Friendly staff and great overall service/experience.

Kyle Bryant made the experience non-painful, short, straight forward, and actually enjoyable. I have never liked a car salesperson before and I actually liked him. Test drove the car twice, got there at 4:30, and was out the door at 8:30. The car was detailed, clean, and ready to go in no time at all. I will definitely go back when our youngest son needs his car.

This was my first experience with driversselect and it will not be my last! They made the process painless, easy and efficient. I appreciate Nathan's helping me get into my dream car! We will use driversselect for our future purchases.

The customer service demonstrated by Keenan was phenomenal.
Everything is fine the way it is.
My sales person, Keenan McNealy, was awesome. He was very patient, kind, and made the process easy. Especially when I was undecided if I wanted to take the vehicle or not, he stuck by me throughout the process. It has been 11 years since I purchased a vehicle from a dealership. The reason for the length of time was I got tired of being haggled and nagged all those years when shopping other dealerships. But not Keenan, he assured me that I could get everything I wanted and he made it happen. This man deserves a huge raise and bonus!

Nora was so great to work with! She did an amazing job communicating every detail and option. My husband and I were very pleased with her customer service skills. We left the dealership with a beautiful vehicle and couldn t me more satisfied!

Walked in and out of the dealership with a fairly new 2016 car in less than 3 hours. First time buyer. James Barker really helped me get a great deal on my vehicle. Thanks!!

If you're going to buy, ask for Raymond H. He's efficient and personable. I've never enjoyed the buying process soooo much.

I was skeptical when I first walked in thinking the deals might be too good to be true, but I was wrong. Driverselect helped us get a vehicle at a good value and the process was smooth. We are grateful to Roberto for all his help.

This place gives you no communication if your trying to apply for a car online. I applied and did not even know I needed a cosigner until 2 days later. I had to call to talk to the manger to even know that information and When I did get a cosigner they still don't reply or answer me . I am not a fan of sitting and waiting in car dealerships . I thank god I didn't either . NOT WORTH IT I WILL GO ELSEWHERE.

A month after buying my car, I now understand why the dealership was so insistent that I write a review immediately. Every aspect of dealing with this dealership after the purchase of my car has been completely awful. The customer service dept has an incredibly high lack of communication and will completely give you the run around. I called every day and emailed several times and had little to no response. I've wasted 2 weeks unable to drive my new car and trying to get a car fixed that they sold me with issues, which they feel isn't their issue now that they have my money. The rotors are completely rusted over and brake pads have no padding, the car is jumping when hitting the brakes, not stopping properly, and isn't safe for me to drive. There's no way that "normal wear and tear" could have caused this in 2-3 wks, but b/c it "passed their inspection" they have no desire to help me. I was told to take it to a dealership and submit the paperwork to them and they would take care of it. So I did. Then I was told if I would bring the car back to them, then they could repair it. Once I agreed I could, suddenly they couldn't do that either. Excuse after excuse after excuse. 2 opinions from dealerships other than them and an obvious issue, but since they have my money I'm not their problem. I will never ever return and will tell all my family and friends to run as fast and far away as they can from these scam artist. It's dealerships like this that give other places a bad name.

Tommy at Driverselect made my car buying purchase so quick and easy! The prices were well below what we found at other dealerships. Highly recommend!

I had to replace an SUV I just purchased in February due to an unfortunate accident. I was helped by Luigi both times! I was so glad to see him when I came in to get my new car. Luigi is awesome and makes the process very smooth. I d buy from him again if I needed another car.

DeMeon Washington is awesome he sold us a car that met my family needs he got us in and out in less then 45min..love the experience the service I will come back and buy another CAR....

Great service even better deals. Cant see myself ever going anywhere else.

We bought our second car here but it was a terrible experience. The sales guys trying to make their sale worked so hard to get us there and then we end up with a car with no a/c. How is that not something you check? The first car my wife bought by herself and the battery terminals were dirty and we ended up having to replace the battery in the first 2 months. I thought that was a one off thing and they would be better this time. They give you good value for your trade and they sell cars at the lowest price possible. Those things are great. But it s too busy for the people they have on Saturday. We went in with the whole deal already done and still took over 3 hours. One of those hours was them trying to print out stuff. Go there for cheap cars with no inspection done to them and check them hard. Do not go there if you want an in and out experience.

110% satisfied. Joshua lopez helped me get Into a new car fast and he is the sweetest ever. He gave my son snacks and drinks while we were waiting. Love love love this place and how nice the employees are

Everything was so easy with Joshua's help, after been looking for over a month i found driver select and i was working with another sales agent, and i almost didnt buy my car here due to the lack of attention from this agent. Well i decided it to give a one last call to driver select (and after been talking to the other representive for over more than a week and no questions were answer, neither he will return my calls) Well Joshua Picked up the phone and he got everything done within 2 days what the other sales rep couldnt do in almost 2 weeks!!... Well thanks to Joshua my long journey on looking for a car which it wasnt nice or pleasent came to an end and thanks to him, calling me back, updating me with everything, he did beyond to help!!! HE IS AWESOME!!! Well by the time i got there to pick up the car and to final all the paperwork Ruben helped me as well very nice guy and awesome help on explain us everything and being so nice and polite while we were waiting. But again if it wouldnt been for Joshua picking up that last call i probably would if been still in this stressfull journey that he made so easy to end!!!!
Im an insurance agent and i would definatly would be reffering lots of my customers to you!!! Thank you very much Joshua!!! You are awesome!!!!

Try Carmax Before this establishment i wish i did!! Yes they have good sales Rep and do what they can to get you a car and car that has not been recked but I got my car from there two weeks later my key stop working for my key had to wait 2 and half hours for that to get fix also my engine lights apear to realize they didn't close my oil cap right so I had to pay 125$ to fix for there fault leaving my car in the shop with oil spill all over the engine if y'all get y'all car I highly recommend y'all check everything been in and out before making a first perchance also they have one person working in customer service so good luck on trying to get help on a timely matter. They advise you to go to a Chevy dealership 99% of the time might as well buy your car from the real dealership or go to Carmax!!

Impeccable customer service, a true pleasure to work this team. Highly recommend!

Almost like new car buying experience. The selection is great and no hassle pricing saves lot of our time. Went there several times with friends and each time came back home with a car.

I was blown away by the whole process. I thought I was going to be in the dealership all day, but it wasn't so. I went online and submitted my information and received a call from a salesman, Lary Pelky. He asked me a few questions and by the time I arrived at the dealership, he had all the paperwork ready. WOW! We went for a test drive and got back to the dealership, I signed the paperwork and I was all done. The whole time in the dealership I spent only one hour. I'm completely satisfied. Thanks Lary Pelky

First time car buyer, this place was absolutely AMAZING!! I was terrified because of all the horror stories I ve heard about trying to get a car and the buying process at dealerships. But this place was just so wonderful and had a great experience. It was so opened and comfortable at the location. No pressure and wonderful and friendly people working there. Torey Rogers is who helped me and I couldn t have asked for a better person to help me through this scary process. Thank you so much to everyone there! Fantastic place to go!

We purchased a vehicle from DS and actually had a good experience. However, we purchased an additional key that they contract out through a 3rd party. It has been 6 weeks and we still have not received the key. No one can seem to resolve the situation and now they aren't even responding to our messages. I walked away a satisfied customer, but now would never purchase another vehicle based on this customer service after the fact. Once they get your money, you no longer matter.

Nohora is the Best! Second time we got to her for a new car. I highly recommend this place.
Also the warranty we purchased really works I just paid $100 for towing from dallas to Waxahachie Including the cost of fixing what was wrong. They have road side assistance 24 hours. I am happy with the purchase and the services, now that my wife and I are expecting our first baby I want to make sure she drives something reliable and in good condition. Thank you Nohora for going above and beyond for us!

Definitely 5 stars. My entire experience from start to finish has been great. Robert was a big help and wonderful with communication. Got me the exact car I wanted, way less monthly payment then my max, less down payment then my max. I really appreciate his hard work for me. I m glad I chose drivers select.

A piss poor job and very unorganized business drive off the lot and then they call saying they need the car back because the bank can't approve some stuff a week later i would never use this place again and i found a dealership way better then this one and drove off the lot with everything finalized so everyone be careful with driver select they don't know how to finalize crap and i did fill a complaint very rude people in there to

Kyle Willett worked hard and definitely earned a positive review! With his help, I was able to drive away with a vehicle that exceeded my expectations!

My wife and I were searching for the perfect truck and thought we might have found it at Echo Park Dallas, but we live 7 hrs away. We called to check if it was available and ended up FaceTime calling with the salesman Lenny Gomez. He was very upfront about some scratches in the paint and walked us around the whole truck, inside and out. Although we didn t end up buying, Lenny was a pleasure to work with and we had a fun and professional experience with him. The rest of the team members we spoke with, Quentin on the live chat and Morgan on the phone we re both equally helpful and professional. Seems like a great operation with quality, lightly used cars. I ll be checking them out again next time I m in the market!

I am a little concerned that in this day and age people that work for the company such as Brandi Beakley are posting reviews like they are customers

Gene at Driversselect is the gold standard of car salesmen. Friendly, informative, and very helpful throughout the entire car buying process. I would recommend DriversSelect to anyone looking for a new used car. They will help you find the car you want at the most competitive price around. I absolutely love my A4 and truly appreciate the customer service I received at DriversSelect!

This was definitely the best and easiest experience I've had buying a car. Kevin was great and got back to me about one of the vehicles I requested in no time. I would definitely recommend this dealership to family/friends. See/talk to Kevin!

I highly recommend Driversselect as they were successful in working with me and finding me a car that I love! This place is a no haggle, non-pushy dealership that has high quality vehicles. I worked with Eladio "Jr" and he was friendly and very patient. He worked for a few days to find me a car that worked and incidentally was nicer than what I thought I would be able to purchase. I'm loving my 2016 Audi thanks to him and Driversselect!

Josh was great! Made everything so easy, Will definitely buy here again. loved the experience and customer service. THANK DRIVERS SELECT! YOU GUYS ARE AWSOME.

Austin Chambliss was incredibly helpful, thank you for everything!

I bought a Ford Edge for my wife about 7 months ago. The car was totalled approximately 2 months ago. We had paid out of pocket, $250 for an extra key to be made on the date of the purchase. We decided we did not need the extra key, and I began calling for a refund about a month after we bought the car, as the sales rep informed us that the "key voucher" was refundable if we did not use it. From all of my calls to Driversselect, I never heard back at all, not once. A couple of weeks ago, my wife and I went in with the receipt for the key, the car is now totalled and no need for anybody to have a key. They took the receipt and our information, after having spent 2 hours in the dealership, and have never gotten back with us since then. I guess I will have to go up there in person again, which is nowhere near where we work or live! I don't understand how it can be so hard to refund a simple $250, when we paid $25,000 for a vehicle from them. I'm going to end up spending the $250 in gase going back and forth in vain attempts to collect our $250! This has been frustrating me all year! I will never do business with them again as they just hope that you get frustrated and give up and keep your money.

Don't go there they going to wasting your time, the manager Tommy, there is a stupid and rude person and behaviour and their system is really bad I never seen the person like that. They took my Driver License and they try to pretend lost my driver license to wait me another 3 hours. I wasted my time around 7 hours without productivity. Just they I tried to show one prices and reality is different. I don't recommend this place to anyone I will never come back again.

Damien Washington was our sales rep. He stayed with us and helped us pick out a car for SEVEN hours, and not once did he show any sign of impatience or frustration. He helped make the process as smooth as possible, made sure we were comfortable, and knew his job well. The place was also kept very clean. We will use drivers select for future car purchases.

After researching online, we found a car we were really interested in. Called to check availability and Tremaine was very helpful, courteous and honest. I loved that we could take our time on the test drive. Once we decided and started the paperwork, it was a pretty smooth process that didn't take longer than a normal car purchase transaction. Finance manager was also very knowledgable and honest. Which my husband appreciated. They had a TV with kids cartoons on it that kept my 7yo. Daughter entertained. The rest of the staff was really friendly and helpful from arrival to departure. This place is definately for those who do their homework online and basically know what they want.

Very open and laid back. A pleasant car buying experience!!

WORST EXPERIENCE! I haven't even made my first car payment yet and I've already taken my car in for major service issues three times! They actually had to replace the transmission in my 2015 Nissan Versa Note. Dealership refuses to take the car back regardless of my health and safety in the car. Problem still hasn't been resolved with my car, but now they are calling me a liar and telling me that I have "buyer's remorse" which is not the case because I love the car. I just wish it would function properly. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!

A very fast & easy experience. Liz Robertson was very warm & friendly!!

Pros:

2-3 year carfax 1-owner vehicles at a competitive price in the market (kbb).

Wide selection of cars to choose from and definitely better than carmax kind of dealerships in terms of price/value.

I also liked the fact I can test drive as many cars as I can with minimum fuss. Warning : Don t go on Weekend - it s busy but regular weekdays is good.

Cons:
Financing - They don t accept credit unions as they require too much documentation plus slowness in paying the dealer and often rates are 1.5% higher with their affiliated financial institutions.

They try to sell extended warranty products just like any other dealership would. But I went here thinking they are different and they aren t.

No good after-sales service. I had to replace two tires right after purchase- the air was leaking every day and when I took it to discount tires, they said those tires were already fixed and leaking and cannot be fixed anymore. But when I took it to dealership, they couldn t find any fault with tires. If they do 190 point inspection as advertised, how come they are able to sell tires which are fixed, it s puzzling .

On top of this, sales guy won t pick up the call and once he texted he was off that day. He was kind and courteous during the sales process though.

Overall, it was exciting experience initially but faded once car is bought.

We worked with Roberto and he was awesome. He was knowledgeable, very willing to help. He was also friendly, which I wasn't sure about the staff since some of the workers there looked more annoyed then wanting to be there. But not my sales guy. So don't be discouraged if you stop in and find some sour faces or drooping eyes and disgruntled voices. If you ask for Roberto, you'll be pleased.

Liz Robertson did an wonderful job at helping me find the right vehicle for a great price. She was very helpful and polite.

I wanted a new car. I've had the same car for 5 years, just wanted something nicer, newer. I went to carmax first and got a trade-in value for my 2012 Honda Crosstour. I saw a couple of cars online at Drivers select and went to check them out. I met with Chris Scheu. I chose him from the reviews on their site. He was extremely patient, knowledgeable and just helpful overall. I drove a couple of Jeeps, came back the next day wanting to try an Infiniti. They gave me $1k more on my trade in than carmax and a great deal overall on my new Infiniti, never pushy. Hurry though if you see something you like. It may be gone later that same day. One of the busiest dealerships I visited, crazy turnover in cars due to their prices. All vehicles are one owner, no accidents on cards. Ask for Chris, he was great. I'm an over 50 female and don't like the car buying game most play, I'm in sales too.

Management does not listen to their clients. Everything that you hate about buying a used car is what they are about. Back and forth with financing and high pressure to buy ad ons. They dont even ask you if you want to consider their options. Worst experience ever. Needless to say my husband and I left and bought a car somewhere else.

I am involved in the car business, so I know the inside of how it works and the sleazy, pressure games played by many car dealerships. I was so pleasantly surprised to purchase a vehicle from driversselect and have them be so friendly, transparent and completely lacking of pressure to purchase items you don't need or want. Our salesman, Sidney Prince, was awesome! I highly recommend this place for an honest car buying experience.

THIS WAS ONE OF THE BEST CAR BUYING EXPERIENCES IVE EVER HAD!! I literally ordered my car offline I had never driven it or seen it in person prior this purchase. I absolutely loved it with the first glance. I have to admit I was a little skeptical in the beginning I wasn t sure if I was making the right decision with online purchases, however after I had applied for the vehicle online I contacted them the following day I got a nice gentleman on the line his name was Dan Dasch he was such a great help. I wasn t able to speak via phone through out my work day he kept me informed via email throughout the entire process. Thanks for your patients you really made me feel comfortable an at ease, Thankfully he wasn t a pushy sales person and he didn t want me to get anything outside of my price range that I didn t feel comfortable with. He has even followed up with me to make sure that this was the car that I really wanted. When I arrived all of the necessary paperwork was completed prior to my visit. I test drove the vehicle & signed what was needed an I was on my way. I drove three hours away to pick up the vehicle. When I arrived to the location everyone was so happy and willing to help the customer service was . I was here at this location for about hour an a half which isn t bad considering it could take up your entire day. Keep up the good work guys I would recommend this place to any an everyone.

I have to say thank you to Mr. Geremy Smith. I had a problem with a car I purchased and he generously helped me.

Went to look at 2 cars, ended up liking one. The cost of the car is $16,909 But they wanted me to pay close to $22,000 they added their car warranties without showing the prices. We were going back and forth because warranty was close to $3,000, exterior warranty $600 and interior $450. The sales guy seemed annoyed we weren t wanting the plan. So he got the Senior Finance supervisor to take over. He ended up reducing my APR from 9.9% to 3.49% just so we could get the plan. We ended up getting the plan and probably will cancel it. I know this is how car dealerships work but we were told by multiple call center workers they weren t like this. Dont lie to me.

Excellent customer service and a clean orange & white lobby!

We saw the car we wanted on their website and made an appointment the next morning to go test drive it. By the afternoon that same day, we were driving home in our new car! The process is streamlined if you complete everything you can online, prior to visiting the location. They have a fantastic selection of vehicles, and it didn t take them long to acquire the exact car we wanted! Just keep an eye on the website and act fast if you see what you want because chances are it won t be there for long! Roberto helped us seal the deal and he made the process as painless as possible.

Grateful for the car but my APR is 18%, they told me my car note would be less, then changed their minds @ the last min. I pay $480 a month for a car that ppl pay $260 my credit was in the mid 600s but i needed a car for work i was desperate, they knew that & took advantage! Also their customer service is a joke, its an answering machine that tells u it will call u back in 24hrs i dont think its kool to have to wait 24hrs or more just to speak to someone...

Went to three dealerships before coming to driver select, the other dealerships wasted my time. But on my way to driver select I chatted in with a live representative who just ask Me what I was looking for and my personal info. So when I got to driver select the live agent she handed me the keys and let me test drive it, I could not believe how easy they made it for me. After test driving the car came back in, we made a deal and drove off with the car of my dreams the next day they made it very easy and comfortable for me and worked with me to make sure I was a happy customer. Thank the manger Chris and sales rep Nohora changed my life forever I really appreciate

The salesman Kenneth did a good job. Good pricing on our purchase. Did have to wait a long time and set it up through Wells Fargo even though I said I did not want to use them. Overall good experience though...

We cannot say enough positive things about our salesman, Kristopher Hester. He was professional and knowledgeable and gave my husband and I his undivided attention and care while we were at the dealership. We enjoyed Kristopher s humor and he made our experience fun and easy. We live all the way in McKinney and it was worth the hour drive to have a pleasant car buying experience. I will tell all of our friends and family to head to Driversselect to purchase all future cars from Kristopher. Thank you!!

I really like Driver's Select and they typically have good inventory. My only complaint is that the car we wanted, which was a great price and otherwise perfect, smelled of smoke. The salesman said they could do a chemical bomb treatment to take care of the smell. He promised it would work.
They did so and it seemed fine but the smell came back in about 2 days. Now we own a stinky car and are stuck with it. We are going to try to treat it other ways but it is very disappointing.

Frank Trevor was our agent and he was so honest and relaxed. The process was so smooth and he was accommodating as we would always reach late and he at the dealership post the closing time.

First, let me say the purchase of my daughter's car on Wed., 6/7, was by far the best car purchasing experience my wife and I have ever had. Trey was our sales representative and was extremely friendly and professional. We arrived for a 6pm appointment, test drove our targeted car, processed all of the paperwork and were out of there by 8:15 pm. That's absolutely amazing! One other item if note; I was very impressed with the selection of high end automobiles! We will be back next spring when we plan to purchase our next car!

This dealership is a great place to buy your new car. Execelent service, great honest people to work with. I bought my 2015 Kia Optima from them. Chris Pouncy Sr was my point of contact throughout the entire process and handled everything very professionally. I highly recommend asking for Chris when you buy from this dealership! They have really great financing with amazing rates!

Fast & easy experience!!! Robert Brewer is a top notch salesmen!!!

Purchasing "the right car" car can be time-consuming and emotional. However, I appreciate the patience and flexibility that Trey demonstrated with me while I looked for the best-suited car for me given several vehicle options. He was good at promptly responding to me as I juggled my time to get there to test drive vehicles. He also was able to pose questions to me about what I was looking for without making any decisions for me. I found this to be very helpful because it helped me to figure out what was really important to me in my car purchase. Overall, I would recommend him for his knowledge that he shared to help us understand the entire process as well as his flexibility. We are very happy we found Driversselect and look to make another purchase when it's time to replace our other vehicle.

Greg Brown is the man. He was knowledgeable and not at all pushy. Not your typical car buying experience.

Mike was key to my purchase. Called ahead, he was waiting for me, and quickly ushered me to the vehicle. this process required great planning on his part and accelerated the entire process from call to cash.

He is a keeper!

rob.

Brought Chve/ Impala 2017 LT model. All process was done quickly and efficiently. Special thanks to Bob Dabagia
for his excellent service. Such a wonderful experience with Driverselect.

Very disappointed as soon as you step in they don t talk about the car and they wanted to discuss only about money, they don t want customer satisfaction all they need is how to grab money from Customer they haven t show the car as well I suggest not to select Driversselect to buying the car. If there is zero I would have given zero rating.

Test drive a car. Efficient service, no pressure, welcoming office and plenty of selection. I will be purchasing my next car with them!!!

what terrible customer service.... had a car picked out, communicated with the sales person that I was going to buy, he talked to bank I was using, knew that I was getting financing.... was on the way to the dealership with the cashiers check, when I got a text message car was sold. Warning to prospective buyers: if you are not going to use their ridiculous financing, they treat you like a second class customer.

I purchased a 2015 Nissan Altima and I must say that it was a fast, quick and easy process. My Salesman Josh Lopez was awesome. He was very friendly and professional and also very patient with me when it came down to me trying to find the right vehicle. My overall experience was Great and Drivers Select is highly recommended!!!!

DeMeon Washington (Experience Guide) has been 5* due his undivided attention, customer service and patiently assisting us from trying to buying.
Overall the experience has been good minus the few hiccups and not so pleasant service by another experience guide along with requirements changing a few times each time we decided on the car we wanted maybe due to external financing.
We would use Drivers Select again due to their wide selection of cars to suit various budgets.

This dealership is not even intrested in showing you vehicles before earning the right to have your contact information. As a person who finds and holds my personal information dear coz of squirks extremely hard to maintain excellent credit and a good name I don't just give out my information. For this reason I walked out. Also the sales team was dress very unprofessional as well as the attitude was very unprofessional.

We had a great experience with Stephen and his trainee. We were able to trade in our old van and get a vehicle that looked and felt brand new. The prices were amazing and the 75k mile warranty made me feel very safe in making our purchase. The vehicle inventory is crazy, I recommend you have a vehicle picked out before you arrive. We did and the process went very smooth and relatively fast.

Great employees. Got the car I wanted in under 2 hours

Jeff Jewell was awesone! Her did everything he could to ensure that I left with a vehicle that I was satisfied with.

I had the pleasure of speaking working with Chandler. I ve had a lot of bad experiences with sales rep being impatient. Chandler took his time and he was very informative and thorough. He made the process so easy!!! I would highly recommend Driver Select, and definitely ask for Chandler!

Update: Within minutes of posting this review, customer care called me asked me to email them the photos of the dome light. Let's see how it goes. Will update further.
Original review:
Well, I did like the car buying experience but it is the after sales that is in dire need of improvement. There were problems with my car, specifically, the interior dome light switch was missing. I was told that a customer service personnel would contact me regarding the issue within a week. It has almost been 3 weeks and no one yet has contacted me regarding the issue. The salesperson who assisted me in buying the car has stopped responding to my emails/calls.
I'm very frustrated on seeing such attitude from such a respectable organization. It seems that all of the employees will do whatever it takes to sell a car but no one would bother about a customer once the car has been sold. Disappointed !!

Driver Select is awesome! Great deals and awesome customer service. John even came in on his day off to help with delivery of my vehicle. Would recommend (and already have) to anyone looking to buy a used car in great condition.

To our great disappointment their company policy is that they WILL NOT accept outside financing unless your financial institution will just cut them a cashier's check without requiring the dealership to provide any assurances that they'll issue the title to them as the leanholder. I wish we knew that before wasting so much time with them. This information isn't on their website but we were told this by multiple employees and it was confirmed by their management. They insist that you finance through them, and don't care to earn customer's business. When we decided to purchase the vehicle we were looking at it was thatonly then our salesman informed us they won't accept any outside financing. We told him we would have to do business elsewhere...the salesman just said "ok that's fine" and he just walked off. It was painfuly obvious he didn't care at all about making a sale.

Damian was terrific! He was professional without being pushy. My daughter wanted a certain car, but I made a decision to purchase a different car. Damian presented the facts and helped my daughter see that the vehicle I chose was the better value. She loves her car! I highly recommend Driversselect and ask for Damian!

This was the best car buying experience I have had. The staff is helpful and doesn t make you feel pressured. Definitely will buy my next car here.

I did a lot of research online for my next vehicle and my search kept leading me to Drivers Select. I was skeptical at first but I read many good reviews so I contacted them told them the 2 cars I wanted to look and the day I would be in to see them. When we arrived the cars were parked side by side so I could look at them both and easily compare. I test drove them both and then finally decided. Financing was a breeze I was able to purchase with 0 down and our sales rep Shannon Reed was able to stay with in my targeted monthly payment. I will also tell you I had my husband and 2 kids with me and my salesmen went with all the craziness that comes with that. Drivers Select has snack for older kids and a play room that is centrally located. Bathrooms were nice with a changing station in both the men and women's restroom. I would recommend to Drivers Select to start hunting for a bigger establishment parking is a nightmare even though they offer free valet and the inside lobby area is a tad too small for all the business that comes through there on a Sat. I would HIGHLY recommend making an appt and submit your financial stuff online. It will be a time saver. We were in and out of the dealership with in 3hours.

Joshua Lopez made buying a vehicle one of the easiest things I've ever done. I experienced great customer service, good timing, and the environment was very friendly. I wouldn't change a thing about my experience.