Was there with hubby looking for an MKC and the gu...

Was there with hubby looking for an MKC and the guy helping named Sylvester told us about the car and showed us some of the features. After testing driving a second MKC ,different year, we came back in and they called Sylvester however he never came back after we waited almost 20 minutes so we left. Got a phone call from him asking if we were still there. This place needs better follow up, that was pitiful.