Courtesy Chrysler Jeep Casselberry Reviews

Great Experience! The salesman, Kevin, was really helpful and knowledgable!

Exceptional experience at Courtesy Chrysler Brandon. Loi went above and beyond to find me a vehicle perfect for my family and was incredibly knowledgeable and took care of all the details. No pressure, and very kind. Definitely recommend him to assist anyone who is interested in purchasing their next vehicle. Ask for Loi!!!

Absolutely the VERY best experience anyone could have when buying a car. Craig Trotter was my salesperson and I will recommend him to everyone I know. Craig is FOR the customer and he got the me best deal I could ever have expected. He shared his company goals with me immediately and told me that his #1 goal was to ensure that I was thrilled with my purchase and my experience. My brand new 2017 Grand Caravan is tucked away safely in my garage today thanks to him and Finance Manager Robert. Spare yourself the agony folks - DO NOT GO ANYWHERE OTHER THAN COURTESY DODGE in Brandon!!!! SO WORTH IT!!!!!!!

Awesome place to service your vehicle! Extremely efficient, very friendly, clean facility that takes great care of loyal customers. My wife and I drive jk wrangler Rubicons and Steven and the service techs took great care of them. Thanks for being open on Christmas Eve and quickly taking care of us. 5 star place with dream cars all over the showroom and friendly staff in the building, top to bottom.

I had a van that I owed more than it was worth. I really like the Dodge Avenger. The salesman Robert was very helpful and knowledgeable. He was very understanding about my situation and he was able to get me the car. The customer service was outstanding and all the managers really helped me out. Antinino in finace, Josh the inventory manager, and Fabio and Trent who works behind the desk. I would recomend all to this dealership. My next car will be from this dealership and I will be going back to Robert. I LOVE MY NEW CAR!!!!!!!!!!!!!!!!!

Bought 2 cars from two different Courtesy dealerships, and had a really good experience at both. Highly recommended

Always fast and courteous service. Extremely happy every time I need something done on my vehicle. Updated on 10/28/18: From 5 stars to 2! I am done with this dealership! I have purchased no less than 5 vehicles from this dealership and never again! I have gone there twice now in the past month only to watch the 4-5 salesman out front stare at me as I am looking for a vehicle. I had one walk near me and say hi and walked away. Lesson learned.........

I usually don t write reviews at all but my experience here was absolutely horrible. Have never been treated so poorly. Wanted to see about pricing and specifically said I wasn t going to purchase the car, just had some questions and then eventually basically pressured me into trying to buy the car and was very aggressive. Left the dealer crying.

Jaime was amazing! She kept me informed and returned my vehicle in a timely manor. I hope to have her by my side for the life of the vehicle.
Vanessa Harmon

Excellent customer service. Even when the place was really busy, I was in and out within an hour. Service advisor is an excellent customer service advocate.

Service Department was exceptional, have a handicap Van so it was important to Diagnose and fix in a timely manner, a special thanks to Ginny Cordle for her understanding with my situation, kindness goes so far when you approach things in a professional manner.

I m so thankful that Victor my Service Advisor is back!!

I laughed to myself when I had to backspace the pre-written message just now. This place is absolutely horrific. Not only did it take 6 hours for them to not even start on my car with an appointment at 10 a.m. one time, but I also called just now at 3:25pm and the lady on the phone told me that I could come in for an oil change as long as I make it in before 5. I get there at 3:48, and they tell me that the cut off was 5 minutes ago. I absolutely cannot stand this place, and I would not recommend anyone buy here or service here. If I had the choice of walking everywhere I went for the rest of my life, and buying a car here and dealing with those people, I would choose walking.

Great experience. Buying process went smoothly and delivery was exceptional service.

Brandon Byrd was great. The finance Manger was also great each one I worked with. And the GM was very welcoming. Very professional environment.

Albert was my salesman, he was prompt and professional. Worked with my needs and was super helpful. If you buy a car from here ASK FOR ALBERT MYRICK!! Great salesman!! Also ask for Gabby in financial, she had me in and out in just 30 minutes!! Overall a great experience and very professional.

The entire staff was excellent and I d like to say my salesman was outstanding. He listen and understood what I was looking for down to the last detail. Thanks RV!

Very easy to deal with and no sell's add on's tried like other places ( BUY THESE LIFE TIME WIPER BLADES FOR ONLY $100). It's Florida blades to not last long (3-6 months).NOTE TO SALES'S PEOPLE: when some one comes in telling you their auto is in service and want to look at a new $20,000.00 auto do not hand them your card and tell them to walk 100 feet to see them!!!!!!!!!!

Excellent experience, upfront do not drag things on, if you give a fair offer they will do what they can to get the Jeep you want. I would recommend Courtesy Chrysler Jeep of Brandon to anyone looking to buy a Jeep.

We had a great experience buying our new jeep. Chris Chong did an outstanding job getting us in the jeep we wanted. Thia is the third vehicle I have bought or leased from Courtesy Chrysler Jeep.

Fabulous!

I visited about a week earlier and had been speaking with Derek Gonyea who is THE reason why after all the dealers we visited that I returned with my wife to this dealership--Courtesy Chrysler.

The day we purchased our 2020 Dodge Ram 1500 Rebel, Derek was with another customer so he brought another salesman (Austin Penman) in to assist. Austin was new and just as good to work with. These guys are young but absolutely fabulous to work with--they don't push or guess--as both men answered our questions and never once tried to push or play the typical sales games.

Once we made the deal things got even better when they brought in their finance guru, Nabil Brohmi, who actually got us a .30 points better rate than USAA. When he told us he could I was pretty doubtful but a few minutes later he had a credit union loan setup and that was a nice bonus.

Admittedly, I'm a pain in the backside customer in that I've been building hot rods and doing custom fab most of my life so I demand quality and usually catch the games in play. The fact is I loathe dealing with sales people in general but these three proved me wrong and earned our business (and respect). We'll certainly tell our friends about them and the great service we got at Courtesy Chrysler Jeep Dodge Ram Tampa.
Thank you, all!

My husband and I met with Albert Myrick. He was very pleasant and efficient. It was a busy evening but he was calm and we were patient. The manager gave us a great deal on our trade-in so we were very pleased. We traded a 2009 Dodge Journey SXT for a 2015 Dodge Journey SXT. Love the Journey!

I must say, this is my first Jeep and I am thrilled with it, plus my service advisor Anthony was great...!!

I dropped my car off at 8:30AM on Wednesday May 20th for an oil change and 3 items that needed some repair. The service writer Ginny took care of me right away even though I was 20 minutes early for my appointment. She also provided me a loaner vehicle since they may need my car for more than a day. To my surprise my car was ready for pickup the next day. I have bought 8 cars from this dealership. The reason is I have a great salesman Carl Johnson who always takes good care of me. The other reason is the service department. I give this dealership an A+ for sales and service.

Made me wait too long. Ended up leaving. Never returning.

Juan was great with helping me get the best deal possible! Everyone I encountered was super friendly

With the Covid crisis i was attempting to purchase a jeep via safe methods and text with a salesperson. Easily the worst experiance I've had customer service wise in a very long time. The sales person was short, condescending, and rude. I don't have much experiance buying cars but I've got much better services and offers else where. When I showed local Tampa Bay comparables that were significantly cheaper and asked for a better price. It was stated that this is our price and that's it. This is not a brand new vehicle its used and they refused to do anything other than show me the price online. Currently working with one of those comparable jeeps right now and the salesperson there has been more than accommodating and pleasant.

Never been to the store but Luke and the guys helped make the deal happen.

Where do I start...I searched for 6 months, trying to find just what I wanted. I searched all around my area and could not find what I wanted at a price that was agreeable. I live in the Panhandle of Florida. Panama City to be exact. I finally found my Dodge Charger R/T that I wanted. It wasn't in Bay County. The one in Panama City was WAY over priced. I finally came across Courtesy Dodge when searching online for my car. I rented a car and drove all the way to Tampa. I did some preliminary negotiation prior to making the trip. You know what? I ended up saving 7K on the price by going to Courtesy. The great thing is that it did not end there. The dealer I dealt with was David Montes. He was professional, courteous, and I will say he is exactly the type of person you would hope to do business with. He was not overbearing or pressuring. He helped me get exactly the car I wanted. There is more; David was just a phone call away when I had questions right after getting hit with Hurricane Michael. He was there to help. Here it is a year since my purchase and David is STILL helping me with any questions I have. Now THAT is customer service. I made sure I gave a full review when Chrysler sent me the post purchase survey. I hope Chrysler passes it along to him. Folks here in the panhandle could learn a thing or two from this stellar dealership & their professional, knowledgeable staff. Buy again from them? You bet I would.

Well just tried to buy a 3rd car from this dealer on the last day of the year and was let down. Sales manager didn't even come to talk to me and my wife nor did we not even get numbers to even look at, all we got was can you put more down. Got the feeling that the sales manger just wanted to go home. I'm dure another dealer will take the time to help me buy a new car.

Ed Seymour (Xchange Program manager), Franklin K. (Xchange Salesmen)& Doug D. (Finance manager) did a phenomenal job in working a great deal for the Neal family. The gentlemen service the family with a great level of professionalism, production, and patience. Our family has purchased many cars from Courtesy Dodge and again they have done a fine job in exemplifying great customer service and exceeding our expectations! Oh yeah, Ed thanks for the keychain!

Sales experience was extremely good. Carl Johnson was knowledgeable, courteous, and extremely helpful. It was a pleasure doing business.

This is my second experience with Courtesy and our sales guy Mike Kelly. We told him what was needed and he always delivers. As far as finance, this was our first time working with Shawn Kelly. Both of them were very patient and kind through the entire process.

Great job guys!

Amy & Ron

My experience started out horrible. I had to have my car towed in and come to find out there were several problems. This is obviously a busy dealership as there are not many Dodge dealers around. It was difficult to get ahold of my advisor and my car was there over 24 hours before they could even get to it. Once they got to it and got it diagnosed Jami stayed in contact and let me know what was happening. Thankful that my Max Life warranty covered all repairs. I highly recommend that warranty when purchasing. All in all it was a decent experience.

2/3/2020
Back to 5 stars for a great experience for my 60, 000 mile transmission service with Steven.

I had an appointment to repair a recall on my Jeep. My wait was minimal and was offered a ride to and from home (work). Great company and conversation both to and from work with the driver. Great service experience. No issues!

11/27/2017

The sales staff has no customer loyalty whatsoever. After purchasing 3 cars from this dealership, I promise to never purchase a vehicle from this place AGAIN. I will get my service and leave. No issues with service.

Reduced star by one for sales. Service offers more complimentary items which is great.

11/26/2018

Came for a quick lube lube and was told it would take an hour to an hour and a half. Took them 15 minutes to even acknowledge my presence. Decided to go to Jerry Ulm instead. Never coming here again for service! Reduced to two stars. Do not recommend.

Went to Jerry Ulm Jeep in Tampa. Service employee out less than a minute. Took my car in the shop immediately. Express service! Shame that I need to go outside my local area to get excellent service!

Ralph B was amazing and Brandon, the finance manager proved he was a winner. Everything went smooth. If you need a new Dodge ,Jeep , Chrysler call Ralph B.

I went there met with Joey Barbosa and had a great experience and was able to get me in the car i wanted for the payment i wanted. Thank you Joey

Courteous and professional. They are always generally concerned about my issues.

I purchased my new Jeep Wrangler Unlimited JLU from Courtesy. This is the 4th Wrangler I have purchased from them. Great customer service as always, Carl Johnson has been my salesman for all four Wranglers over the years and has ALWAYS provided me with excellent customer service, highly recommend him if you are looking to purchase a vehicle. Have always had great experiences with their Service Department as well. I also want to say thanks to Antonino Gargiulo for helping make the perfect deal on my trade in and price on the new Jeep.

The deal & service I received for my Challenger RT was outstanding!.. I thank all Courtesy team from management to the sales floor from the bottom of my heart for making me feel super happy and comfortable with my puchase.. I've never purchased from here before but I sure will be back!...

Had to bring truck back inside a week and few days couldn t find leak stop seemed like smell was there but fan quit kicking on for a while that day checked overflow and was bone dry brought back in and that was last Friday had all day and found small leak bottom of radiator under warranty but don t have part in stock took 2 days to get then mechanic had a medical problem had to transfer to different tech finally got it done

Everyone checked to see if we were helped, but our salesman did not seem interested in helping us

I am extremely disappointed with your company. My vehicle has been in your shop going on four days. No one has worked on it. By the way it was an appointment. This is the third time my vehicle has been in your shop. I bought it in June.I need some sort of resolution. No one in this company can provide me a time frame when my vehicle will be ready or even worked on it. Why waste my time and dropping my vehicle off if it's not going to be worked on? Why not actually make an appointment that will be worked. yes, I received a rental and I am appreciative of that. As I have expressed before I work downtown I pay monthly parking for my vehicle that you have in your shop. I now have to pay double parking. I have to pay a monthly parking fee five dollars per day. I didn't mind one day, like I was told. That's what it was going take to get my vehicle worked. That's what I was advised on Tuesday afternoon when I dropped off my vehicle. It is now Thursday no one has touched my vehicle. Tomorrow will be Friday I really hope my vehicle be done. I need someone to contact me back. When will my car be ready? Who is going to keep paying for this parking? I need some sort of resolution. I can understand if you guys are busy but please be truthful and let me(your customer)know when you can actually work on my car. I would have rather kept my car until you guys had someone that could work on it and all of this could have been avoided.
By the way the last time my vehicle was in your shop, your fix to my bumper was to zip tie it. When I purchased the vehicle, I advised you guys that my bumper was loose.
That is not acceptable. What if the zip tie breaks and my bumper falls off while I'm driving on the interstate at 70 miles per hour will you pay for that? Please contact me. My posts are usually positive but after you call and leave messages and no one calls back you have to look for another way.

Recently purchased a truck from your dealership. Had the help of Mr. Alfredo Martinez , he was easy to get along with and his customer service is Excellent ! He was very thorough and knowledgeable about all of the trucks that the dealership had to offer. They allowed me to get drive time with the trucks that I had in mind. I appreciate Mr. Martinez hard work and honesty to me , and in the future will return to him and the dealership. Job well done.

Absolutely worst service I have ever received at a Dodge dealership. This dealership is robbing their customers blind and think it's alright to do so. Charging $200-300 more for labor than surrounding Dodge dealerships. On top of that it takes 8 days to do a front alignment , new fuel filter and an oil chance on a diesel truck. Were supposed to get the truck back Tuesday, then Thursday, but the service person decided to leave early and not call us back to tell us our vehicle is still NOT done, finally we are able to get the truck back Friday. I rather drive out of my way than give my money to this place of business ever again.

From the moment we pulled into the dealership everyone sincerely nice..... No fake kindness. Tommy Sisk our salesman was understanding and patient.... The general manager was the same way. I will send anyone looking for a vehicle there.

Quite happy with our experience shopping for a pre-owned vehicle at Courtesy CJDR Tampa. Our sales associate David Montes is knowledgeable, professional and friendly. He worked with us to make sure we found the right vehicle for our needs at the right price for our budget. My wife & I were pleased with the service and will return when we are ready to purchase our next vehicle.

After calling and calling and calling being told someone will call me back no one ever does so I drive there with a rented car because my car is brook they I still get the run around i have a number of recalls needs fixed and this dealer has not fix them and wont even call back a report about this situation is going to be made

ATTINTION I WOULD NOT BUY FROM THIS DEALER UNLESS YOU WANT PROMBLEMS IN YOUR LIFE A NIGHTMARE AFTER YOU GO IN DEBT DONT WAT YOUR TIME AND MONEY PAY OVER $30, 000 AND CANT EVEN CALL ME BACK SHAME ON YOU GUYS HOPE YOU GO OUT OF BUSINESS SOON

Called on Monday got appt for Wed morning and Thursday morning was told truck was ready great experience fast turn around

My AC went out on my Jeep Liberty and I took it in to the dealership for inspection/repairs. I was greeted by Rick M who is the primary reason I am submitting this post. Maintenance expenses are never fun to pay, however, Rick made it easier to accept. He was very attentive to my concerns and took the time to address each one. He explained that it would take a few days to repair since they had to take the entire dashboard out to replace the evaporator (among other minor repairs). He then arranged for a complimentary ride home and the next day arranged a "loaner vehicle" for the weekend. He kept me posted on progress and called as soon as the car was ready late Monday. After picking up my truck I noticed the Bluetooth was not working correctly and a few dirty smudges on my interior lining. Without hesitation, Rick once again welcomed me in and got the issues resolved. Bottom line, Rick is as honest, forthright, personable and professional as I've ever experienced at a dealership and I wanted to make sure he, his boss, his peers and his customers know how much I appreciate having him manage my services. I feel I am in good hands and you earned my future business. Thanks, Rick!

We went to check out the new 2020 Chargers and the sales manager Marc introduced us to Chris. It was less than 2 hours from closing but Chris took his time and let us test drive 2 vehicles. 3 and a half hours after they closed, we drove away with a brand new car with a great deal. Thank you Chris Chong, what a great way to start out a new year!

I don't typically endorse any company or product but I do want to share my experience with Courtesy Chrysler Jeep Dodge Ram dealership in Brandon, Florida.
Initially I contacted Gabby Gutierrez in internet sales and then had follow-up conversations with her supervisor Jonathan Welty. Every question was immediately answered. After making my decision on a purchase, my wife and I arrived at the dealership where we sat down with Chris Chong to finalized the purchase paperwork. Antonino Gargiulo, General Sales Manager visited us several times to make sure that all of our needs were being met. Then Brandon Leiss helped us complete our financial package.
Everyone was very friendly and professional and the entire experience exceeded our expectations. We want to thank all involved for a job well done!
We would highly recommend Courtesy Chrysler Jeep Dodge Ram dealership to anyone shopping for a new vehicle.
Mike and Sandi Conway

Matthew was very attentive, on the ball and will definitely be asking for him for future purchases. Excellent customer service!!

A really pleasant experience. No delays with appointment or surprises with service. In and out more quickly than expected. I would highly recommend Courtesy.

Great Dealership!! Everyone we talked to was very friendly and helpful. Ask for Josh. He bent over backwards to get what we wanted. We had a wonderful experience after going to some not so nice dealerships shopping around. Highly recommend.. Love my car

I bought my truck here and get all of my service work done here.

Buying a car can always be a stressful experience. I have been looking around for the type of vehicle I have been needing to fit my busy and transient lifestyle. I am a jeep owner and love the quality of these automobiles. I was wanting to trade in my wrangler in search of a more sporty utility vehicle. I found Courtesy auto group online and inquired about a vehicle that I didn't end up buying when I saw it in person. I spoke directly to Curtis ( Internet Sales team) and we arranged a time to meet yesterday. When I walked into the dealership, everyone was so welcoming and customer service was impressive. Curtis went above and beyond to fit my needs and their inventory presented me with a perfect fit. Curtis worked so hard, and I felt he was very professional, kind and accommodating. I then met with Brandon in financing and I was blow away by his kindness and genuine effort to make the best deal happen for me and my family. He was engaging and spoke very highly of his experience working for Courtesy Auto Group. By the end of my day at Courtesy, I left feeling like I had made some new friends. Thank you Curtis, Brandon, and the entire team at Courtesy auto group for making my experience fantasic! I am so happy since I drove off your car lot with my brand new 2015 Jeep Patriot! God Bless.

Loving my 2015 Durango.. They went above and beyond and got me into the truck I wanted..

The sales people who helped me where very knowledgeable. My buying experience was great. I would definitely recommend Courtesy Chrysler Jeep Dodge Brandon.

Appointment meant nothing. Vehicle diagnosis did not begin until afternoon even with a 9:40 appointment. Diagnosis took entirely too long. Repair quote was rediculous. No wonder why people dread taking vehicles to dealerships.

I HATE this dealership!!! I moved to here and this is the jeep dealership close to me. Thank god I bought my jeep somewhere else because I would never buy a vehicle from this dealership because they are so rude all around. I have had to come here a ton of times in a short period of times to do issues with my jeep which is only a year old. They are so booked up that even if it's an emergency they say yeah well thats all we have. I had to have the service advisors manager get involved last time because they wouldn't fix the problem which since that they did replace a big part of the vehicle. Now I called to ask a simple question and the guy on the phone was rude and honestly couldn't even respond to my problem just told me to take it in which I plan for a different problem and now this problem that happened today I asked him if they had anything sooner of course they don't have appointments for a few weeks. I will never buy a vehicle here in till they do a big turn around. Everytime something goes wrong with my car it frustrates me because this is the place I have to take it.

I was just looking around and comparing prices. was not thinking of buying a vehicle yet.
just wanted an idea on how much I can invest on a new vehicle. a salesperson approach me and introduce himself and said can I help you. so I explain what I wanted and my budget. I looked at several 2015 jeep Cherokee found what I wanted we negotiated on the price got a good price and drove home on my new 2015 Cherokee.
just to mention I got a good welcome from everybody very friendly environment. I'm very happy with the sales persons, selection of the dealer and vehicle. I will recommend Courtesy Chrysler to everybody.

Perfect the best service I have had from a dealership.

Steven was courteous and friendly. Service was fast and reasonably priced. Will definitely continue to take my Jeep there for service.

The people at the counter were very helpful, the sales representative Ed Seymour was very helpful gave me information about a truck in was interested in , love the experience

My wife and I bough a wrangler here four years ago. We came back to see Carl, who sold us the wrangler, about purchasing a compass. Once again, he was knowledgeable, polite and was able to cut us the exact deal we were looking for. We drove down from Tallahassee to specifically work with Carl Johnson again. Ask for him, he is the man to make you the deal you want. Brandon In finance was also extremely helpful. His laid back demeanor made it easy to be comfortable. He was also very informative and made sure we got all the answers we needed. We will definitely be doing business with both of these guys again!

Talk about an AWESOME experience! I worked with Tommy Sisk and Mark on trading in my immaculate 2016 Dodge Dart for a Ram 2500 4x4 turbo diesel, and let me tell you... the process was easy and hassle free! (Your credit issues are yours, not theirs, remember that.) They took care of me from start to finish and treated me like family. And talk about deals! My new beast was marked down 10 grand! Whaaaaaat?! I know right!

Do your homework. Know what you can afford. Know what your trade in is ACTUALLY worth before you stop by. I m telling you, this crew will do whatever it takes to make sure you leave happy and confident in your purchase! When my next kid is ready for a car or my wife is ready to upgrade her truck, this is where we will go!

Hands down the Worst service department in the Tampa Bay Area.

I was mislead by the service department when I called for an appointment. I was told that they can honor the alignment warranty I had from another Ram dealership. When I should up for my appointment the the service department representative told me that they cannot honor a warranty from another dealership. I was stuck with having to do the work with them because I was already to far from the other dealership.

Also the person I spoke with had a bad attitude. He ask me what issue was and I told him that when I go 80mph the truck vibrates. Fix thing he said was "We don't go 80mph we get fire if we do that" With an attitude. I never told him to go 80 down the highway. I just needed the issue fix.
Overall they were able to get the issue fixed.

Incredible service! I had a recent negative experience with another courtesy dealership; however, the individuals at Courtesy Chrysler Jeep Dodge Ram Tampa were the total opposite. Super attentive, kind, and client centered!! I really appreciate how they treated my family and made the car buying experience fun and efficient. Highly recommend everyone here. :) Thank you for the Wrangler and the memories to come!!!

Jami is awesome if you need car repair service. She keeps you informed on your vehicle and makes sure your experience is smooth

Jami, is an amazing service rep. She was very nice and treated my Jeep like it was her own.

Well son just purchase a jeep at there sister company Q Auto and 4 month later and 12 different problems and very high financial rate and TWO Factory recalls and almost 200.000 miles and as you see Q Auto Closed all of a sudden and this note on the door. Thay just open that building. So we even attempted to purchase. From Q but thay lost this sale before we could even get paper work we needed. So now nearly made it to this Courtesy and spoke to them about this. And would only give him $500.00 on a truck that there sister company sold him and would not NOW even help him and get him into something he should of been showed not a Factory recalled twice vehicle. Great Courtesy!

I would highly recommend all services at Courtesy including the sales dept and the service dept. Everyone there is so willing to help and go above and beyond the call of duty. I have had my car 5 years now and I am still treated like a part of the family. Of course like all businesses there may be an error here or there but I feel that everyone at Courtesy does everything in their power to makes things right again. I will continue to only take my car and my business to them! Thanks everyone, especially a shout out to Fabio, Albert and Chris!!!

Had told them our trade in had a small pay off. They omitted that in the deal the said oh we missed that. An wouldn t move on the $900 for the deal . Not professional! Very poor way to serve customers.

Bryant Davis was a great help. He is easy to get along with and doesn't make you feel uncomfortable or pressured to buy. He even drove to Jacksonville to get me the only Jeep that matched my expectations. Thanks again, Bryant!

Sales staff is pretty good and friendly. The service staff is just good awful. Buy here, fix it somewhere else.

I never leave reviews, but this place is so awful that I must warn others. This continues to be the worst dealership experience EVER. I have left 2 voicemails and sent several emails for a call back from our finance manager, to get a very simple figure from our finance paperwork. This buying experience has made the choice for me that I can never buy from the Chrysler family again. Thanks Courtesy Jeep Dodge Ram for making future decisions on where NOT to go very easy for me. From the start of this transaction it has been an absolute nightmare, from the sales management to finance all the way to the service department. Avoid this place at all costs. Ferman isn't that far from here if you truly want a Chrysler, Jeep, Dodge or Ram brand vehicle.

It had been over a decade since I purchased a vehicle and admittedly it's not one of my favorite processes. I walked into Courtesy on a Monday not pressed about buying a car, but knew what I was looking for. I owned a Jeep Grand Cherokee before and really enjoyed the car. I was met by Sales Associate, Carl Johnson, who was very kind and helpful and listened to what I was looking to do and how much I was looking to spend. We didn't agree at first and thats when Rob Catlin stepped in and was a great and transparent leader who I feel worked with me to get me the car I wanted with the terms and the interest rate that fit my needs. All in all, once I decided what was a YES for me, the paperwork process was smooth and I took delivery of my shiny new car. I was even offered to follow me home with the new car as I still had my vehicle that I drove there in. Very kind, courteous and a primarily seamless process. Would definitely recommend this dealership to anyone looking for a Jeep or Dodge in Tampa.

I received excellent service from the sales team and staff at the dealership. Every employee that I could see was wearing a mask the entire time I was there and the dealership was very clean, unfortunately most of the Customers coming in We re not wearing masks potentially spreading the virus making my experience as a customer unsafe. I am very happy with the purchase of my new grand Caravan, But I am extremely disappointed in Dodge removing one of the most essential and important safety precautions to the vehicle, No spare tire or Jack. I had asked about it while looking at the vehicle, but was not told until after I had purchased, that the vehicle no longer has This necessary Safety feature. The tire inflator that is provided Is grossly Inadequate in a emergency situation.In a email Yesterday I asked that I be provided as part of my purchase the spare tire doughnut and jack that would fit my vehicle. It is not safe to drive my vehicle until I get a spare tire, If the dealership declines my request, I will do so on my own At my own cost, as Dodge has intended it to be. I don t believe that this in anyway should reflect on the professionalism and excellent service I received at the dealership. This is just my personal view, and I would highly recommend this dealership.

Steven Peoples was very helpful.service was very good.will return in the future.

Austin was my sales person he listen to what I wanted and made sure he knew what I was looking for keeping in mind my budget and even kept in contact with me until I purchase a car and after to make sure everything was good

Worst vehicle buying experience in my life. Nothing but a numbers game to them. Save a few hours of your life and go elsewhere.

Thank you Jami for always going over and beyond to ensure my Jeep Renegade services are taken care!

Avoid this place unless you absolutely have to go here. If you do, don't get help by a salesman named Josiannel Barbosa (a.k.a. Joey), I guess he doesn't believe in the process of negotiation. If you do you're given an attitude and told you're being irrational after a couple days of back and forth number crunching. If you don't like my price point, don't continue to call me on a daily basis. It is really that simple. Pretty sure my next vehicle will be a Ford now.

I had a good experience. Robert was courteous and professional. He got me in and out as quickly as possible and clarified the answers to my questions. I would definitely patronize Courtesy CDJR again!

Great prices. Great sales team. Low pressure buying. At the same time they will run your credit many times and at the end of the day I had not received the best finance option available as they had already processed my loan though a subpar lender when I came back to pickup the vehicle and acted like it had been finalized and there was nothing they could do. Also had to wait over a month for my negotiated $500 refund check. Can t help but feeling like they hoped I would forget about it as when I called to ask where it was they hadn t even processed it yet. Two days later it was ready. The finance manager could have offered to mail it personally yesterday but instead I was told I could wait until Monday or come pick it up as the person that drops off the mail had already left for the day. It was only 3pm. Try harder.

Excellent service on my airbag recall. Less than 45 minutes.

I mean i can honestly say every time i have to take my car to this dealership, i dread it. But since it s near my work place it s convenient .... I had a big issue a year ago when i purchased the car.
Then I would say a week ago when I took my car to get an oil change, I drove up to the service section and mind you I had an apt I believe was at like 10ish. Two to three cars pull up behind me and they service those cars, I had to get out of my car and walk inside to ask someone to come service me since I ve been waiting and they took two cars that came in after me. That was my issue last week.
Now this week i had to take my car to get serviced for the transmission, I take it Tuesday the 26th. My boyfriend spoke with a service advisor and they explained to him it was going to take two days to diagnose the problem and they ll give me a call. It s now the 28th and I have not heard from anyone at all in regards to my car. I call late in the day and speak to someone they tell me that they ordered the parts and if they don t get to it that day it ll be done by the 29th which is today. But someone will call me back on the 28th to let me know. No call back on the 28th, so I then again call today and speak to a mr. He stated that he couldn t locate the tech, he ll call me back when he does. Yet again no call back after 3 hours, I call in at around 3ish and speak to a ms. She informs me they re still working on my car to call back around 4 pm to give me an update if my car is going to be done by tonight. I call back at 4:30 pm and speak with a mr he then states that the car isn t going to be done tonight it ll be done tomorrow. I m tired of being given the run around in regards to my car, thank goodness I am able to arrange transportation this week. Because they didn t have any vehicles to be rented out either. I m just supper annoyed over this situation and how every time i have to take my car there there s an issue. Not once have I not have had an issue with this place.

Made a service appointment thinking that my car would be serviced day of appointment. Dropped off in that morning for a minor repair. Instructed them thats the only working vehicle and needed to pick up my daughter at 7:30 from college. Was told they would keep me updated. Then there were crickets, I called them twice for them to tell me my car hasn't been looked at and they would call we with an update. What's the point of making an appointment if they booked too many and can't even get to my vehicle. When questioned staff I was told that the appointment wasn't to get my car looked at but an appointment with an advisor to go over warranty and so forth. Well for one they never discussed the warranty and two was told the computer appointment system schedules 20 appointments in an hour and thinks they are all for an oil change. Seems to me they need to change there appointment scheduling system. I was then told you are not the only one that complains. So my question is how many complaints does one need to fix there system. I have used multiple dodge service centers and have never had one so disorganized. This is not the first time I was treated this way. Shame on me for giving you a second chance. We are looking to buy a new Jeep within the next couple weeks, guess we will be taking our business elsewhere. Never have I had an appointment for one day to be looked at the next day. So much for trying to plan taking a vehicle for service. Plan for dropping your vehicle off one day and they not get it back to you for several days. You have lost all my future business and would not recommend you.
Update: employee promised he would call before he got off at 7pm. Well way to follow through, one should never make promises they can't keep. Saga continues.

Jami C. was great. She provided timely & efficient service for my oil change & multi-point inspection. I find that it's worth going the extra mile to have my Jeep Wrangler serviced at the dealership.