Courtesy Chrysler Jeep Casselberry Review

So just got my car back from Courtesy Dodge today and just really want to say thanks to Shay and the rest service team there at Courtesy they did an awesome job taking care of me and my vehicle, they were professional, the work cost what they said it would, it was finished when they said it would be done. Just an all around awesome job will definitely return there for all my vehicle needs and will recommend them to all my friends and family.

Took less time than expected, despite not having an appointment. No bill, as the service team looked up how much service was left on my service agreement. Very pleasantly surprised.

Shout Out to Adam in service!! Great job repairing our car! Thanks for taking care of our baby (1996 Sebring).

excellent salesman as well as the rest of the staff. took their time with me and there were no pressure. I highly enjoyed the buying experience

I was impressed with Steven s customer service skills and knowledge. He answered all of my questions and explained exactly what was going on with my vehicle. He communicated with me via phone and messaging throughout the day keeping me informed of the progress and giving me an estimate of when the vehicle would be ready. I also received a vehicle inspection report by message which gave me an overall view of my vehicles health. I arrived to retrieve my vehicle and Steven went over exactly what had been found and the repairs made. He also went over the other issues found in the inspection report and stressed their importance in keeping my vehicle up and running safely. Overall, I will definitely continue to work with Steven at Courtesy Chrysler.

I ve been a customer for a very long time and I always go to see Savanah Freeman whenever any of my vehicles need service. She knows exactly what my vehicles need and is absolutely wonderful. She is kind and always treats me like she s known me all her life. If you need service, no matter what you drive, go to Courtsey and ask for Savanah, you won t be disappointed.

Representative was very courteous he got us in and out within an hour I will give you all five
stars keep up the good work

Call to get a diagnostic check they said ihave to setup appointment which I was fine with the closest appointment was about a week and a half away. I took my car in at 8am I got a call saying my window wouldn't go up. I called at 1:30 the rep said a guy was looking at it and would have Steven contact me. I called back at 3 and my personal advisor Steven wasn't able to talk to me but she said she will have him call me I guess she see my number they just transferred my call without even answering because I can hear the phone pick up and then put on hold. Customer service is horrible. I asked Steven Peoples to put himself in my shoes but he wasn't interested in what I was saying. Before I could get a word out he was on top of the answer without fully knowing what I was going to say
All I ask is for a call back. Even if they still couldn't find out what's wrong. So he was like "do you want to speak with someone else" I told him I did. He said he will have someone call me. I just feel like breaking down and crying.

Our family visited Courtesy Chrysler on Adamo Drive to service our 2004 Dodge Durango. When we visited the show room we were warmly greeted by Jeremy Boone, who quickly showed us exactly what we were looking for. He paired up with Thomas Murman to work on a deal that would match our budget. The 2 of them worked amazingly hard to accommodate our needs, take us on a test drive with all 3 of our young children, and show us as many cars as we wanted to see without any hesitation, all the while providing detailed information about the cars we saw and an INCREDIBLY positive attitude but never too pushy. When we were back in the showroom, they even made popcorn for our children! The whole time we were provided with undivided attention and RESPECT. Towards the end of negotiating prices we met Favio Reyes, the Sales Manager who exhausted all resources to find us an excellent financing deal! By the end of our long visit, we left with a brand new 2015 Dodge Durango, which was exactly what we were looking for. The next day, we were called not only by their customer service department but by Favio Reyes himself to continue to answer questions for us; now THAT'S what you call going ABOVE and BEYOND!

I purchased a new vehicle at this location last year that had issues from the start (from the factory). Fabio Reyes and Thomas Snead sure stepped up to the plate to make sure when I left today that I was very satisfied. I will continue to do business with them because they have great employees that step up and go above and beyond!!
Thanks guys!
Paula

Repairs took longer than expected due to some uncontrollable circumstances and miscommunication but Robert made sure I was kept in the loop. He also made sure I wasn't stranded for a week and a half with a loaner! However, I will warn that affiliation with Affirm to help with payments left a bad taste in my mouth. They weren't helpful on the phone and there wasn't enough knowledge to alleviate the situation at the dealership. (Robert even tried talking to them) At the end of the day, I am glad to have gotten the repairs done but it was so stressful.

Pleasant experience they were professional, courteous informed me exactly what was wrong with my vehicle

I recently bought a new Dodge Journey from Courtesy Chrysler in Brandon, and couldn't be happier. Car shopping can be very stressful, but because of our salesman, David Montes, and the Courtesy management team, it was actually a very pleasant experience. Mr. Montes is hands down, one of the most professional and courteous salesmen in the business. Kudos to the entire Courtesy team. I will always recommend you to people looking for an easy and fair car buying experience.

Service rep Jami was professional. She got me in quickly, was informative, arranged a ride home while my car was being serviced. They picked me up when the service was completed.

Rob Crawford really took care of me!!!!! I really appreciate your customer service. This is becoming a lost art form for many but, not for you.

Thanks

I really enjoy this particular group if people here in Brandon. Always courteous and extremely helpful,,,Jamie is an asset to your company, very polite and helpful, informative , indeed a pleasure .

Excellent. They took care of me from start to finish. Alex B. Was great. No pressure. Felt like he was on my side. I am a repeat dodge buyer and this was smoother than most transactions.

I recently purchased a Plum Crazy 2016 Dodge Challenger Hellcat. Needless to say I m happy with the car. But, the overall experience went beyond my expectations. The Sales team, my main contact was Edward Ott, did a great job through the sales process. I m typically cautious of sales people (no offense) but Edward reassured me there are folks out there who are not out to get you and will work with you on your requests. John, the Finance Manager, did a great job on getting me through the paperwork and keeping it as painless as possible, especially for this type of car. The car was recommended to me by a technician, Jeff Luick, and I m fortunate he reached out to me to let me know the car was available. For this type of car and purchase, I thought I d be sitting at the dealership all day. I was in the door at 9am and on my way in my brand new car before noon. I couldn t have asked for a better team on this purchase. Thanks, everyone!!

This is by far one of the best car Dealerships I ve had the chance to work with. After a couple trips, Corey and Joey were able to make me a deal on a Grand Cherokee I couldn t refuse. They gave me the absolute best price than any other Chrysler Dealer and turned my upside-down lease situation into an equitable solution.

My experience was with Corey Gray and Joey Barbosa. Please ask for either of these gentleman should you want after-hours communication and salesman who will push for a deal for you.

This is by far the worst dealership I have ever worked with. Went to trade in my two vehicles on another with them an it's been a nightmare since the beginning. One of the vehicles needed the title transferred prior to and they claimed that it wouldn't be an issue. The paperwork to awhile to get to us for transfer, so I ended up putting the overage on my credit card to push the deal through. They promised they would make it worth my time for helping them get the deal done.

They were supposed to hold the car until after it could be done, but instead shipped the car to auction in Indiana. They then started calling and threatening us (General Manager Josh) to complete the paperwork or else we could drive to Indiana (where they auctioned it at) and pick the car up ourselves. Basically, they sold the car at auction without permission and then threatened us. That car should have never left the lot. It's been over 3 months and we're still dealing with this dealership. If you value your time and your money, go spend it elsewhere. Completely unprofessional and hostile General manager.

Awesome everyone is very friendly my sales person Ryan dull took care of me like he said he would and I left a happy camper loving my new Dodge charger Rt nice car

Cathy White was very helpful and listen to what I wasted. I would recommend people to go their.

Courteous is the only positive I have from my visit. If you have basic services and repairs they are probably fine. They demonstrated no diagnostic capabilities. They demonstrated zero willingness to listen to symptoms and issues in order to get to the core solution. The advisors are trained to just prattle on about anything to try to sound knowledgeable. Replaced two batteries and sent me on my way stating everything worked properly. The underlying issues that caused the failure of the two batteries are still there. They were apparent as soon as I started up the vehicle in their parking lot. They would have been readily apparent to any mechanic (or individual) that started that vehicle. I now have two overpriced batteries, a truck that at least started but that will soon go into the same failure mode that had me tow it to the dealership in the first place. So do I drive it or not? Waste of time and energy and $$'s for me to have visited this dealership. But maybe it bought me a few days to find a real diagnostician.

Great vehicle at a great price, ask for Austin. Handled everything and just all round great experience.

So to start out of all the Dodge dealerships this one is hands down the best I will never go to another one again I first bought my car 6 months ago a 2016 dodge challenger fully loaded all that I wanted in a car I live in Orlando and saw it online so I contacted the dealership and was put with the most amazing sales manager ever Tyler Noyes it took 4 days but he finally was able to get me the car of my dreams for a good price fast forward 6months later I get a call telling me how is everything with my car and I'm like who is this and it was Tyler checking up on me and my car which was amazing then just recently he was able to get my wife a steal on her new car he did everything he could for her and she ended up getting the car of her dreams Tyler Noyes is an amazing sales guy who will do what he can for you I will never go to another dodge dealership again unless he moves I will recommend the world to this guy thanks again my friend

It has been an absolute NIGHTMARE trying to get someone from financing on the phone. Not only that but the employees who initially answer the phone are rude and they sound like they're having a horrible day.

I also set up an appointment to have my rim evaluated and fixed (a week in advance) and when I showed up to my appointment nobody had any idea what I was doing there. It was a terrible feeling. I ended up just driving away!

Your car buying experience may be good the day you buy your car like mine was but you better hope you never have to call or go back to this place.
YOU'VE BEEN WARNED!!

Come see bassam awesome finance guy
Rob Crawford is the best in service

Great service as always. Stop by and see Michael Kelly.

Stepped into the showroom for buying a used car. Poor response by everyone around.

Great service! Ginny kept me informed of what was going on with my car the entire time and they even got it completed sooner than expected!

I would give this place a zero star review is possible. I took my Durango in to be serviced that had 31 miles on it as it threw a "ACC/FCW unavailable warning service required" error the day I purchased it! I called and talked to Chris in service who assured me that I would be taken care of and apologized that I had to take it back to the dealership that I do not live anywhere near. I dropped my vehicle off and was put in a loaner as Chris told me "we are so busy we won't even be able to look at it today." I was called the next afternoon and told that everything was good to go and the error was resolved. I picked up the Durango and Chris told me if I had any issues to give him a call and he would take care of it. To my surprise they had to put 38 miles on my brand new vehicle to "calibrate" the front sensor; I wasn't terribly thrilled about that. On my way home what do you know the same damn error comes back! I call Chris and he doesn't answer so I leave him a voicemail. I never hear back from him so I call him again the next day and he says he never received my message. I explain to him that the exact same error came back on so whatever they did was not the solution. He informs me that he will talk to the tech that worked on my car to see what parts could potentially need to be replaced and call me back. I hear nothing for 3 days so I attempt to call and text him since he gave me his cell number. My efforts to get a response from him were unsuccessful. I decided to take my vehicle to another local Dodge dealer who in under 2 hours checked out the issue and identified that a new module needs to be ordered for the sensor. Amazing that I wasted my time taking it all the way back to Courtesy Dodge for it never to be fixed. Do yourself a favor and take it to another dealership! This place is quick to sell you a pricey vehicle but sure drag their feet when it comes to rectifying them!!!!

My service advisor was great and service performed pretty fast.

There were so many issues with my extended warranty company but Stephen in the service department was amazing. He kept me updated on the situation with my Ram from the first day. A rental vehicle was arranged by Stephen and he was very accommodating on getting us a Ram. Unfortunately the extended warranty fell through but Stephen was very professional and still treated us like family. They have definitely earned my business in the future at the service department. With this type of professionalism I will definitely buy my next Ram from Courtesy in Tampa.

Brought our 2017 Chrysler Pacifica to service twice because infotainment screen was freezing up and unusable. Was occurring off an on, but not occurring at the exact time of either of the two service appointments. We were told it was a software issue and that they were waiting for an update to "re-flash" the system. 6 months later, still having same issues and frustrated that we've got a useless infotainment system. Can't use Nav system or change the radio, change the AC, work the rear entertainment system, nothing. Took it to Jim Browne today and they confirmed it was a hardware issue. Screen being replaced tomorrow. Lesson learned.

Came in on 8/24/2019, after speaking with the sales department and setting an appoint to return my leased Jeep. I was there for about 30 minutes, and not one person could help me. They all said they were to busy or didn't know how to do a lease return. Finally, the only positive thing during this experience, was a new Sales Rep named Jason Bilodeau, said he could help and he would figure out how to do it.
So we inspected the vehicle and filled out all the paper work that was needed for the return. Handed over the keys and said he would drop them of to the person who handles the return. I stood there and watched him turn the keys over to another person before I left.
The next week, I made 2 phone calls to Ally and Courtesy to find out if they had communicated with each other to schedule the inspector. Found out through Ally, that Courtesy has never reached out to them about the car being returned or giving the odometer statement to them. So I call back multiple times, each time with a rude receptionist, that doesn't know who handles lease returns.
It is now 9/5/2019, end of day, and still I am being passed around to different people, who each tell me they don't do lease returns and they will find out and give me a call back. This includes the Sales Manager, Shawn. I have tried to reach out to the General Manager, who never seems to be in the dealership every time I call.
So, almost 2 weeks later and the vehicle is still sitting on their lot, with no progress in returning the lease. Unbelievable! The best part is, they have signs that say "YES" all over their store. Yes, to helping, Yes to addressing concerns, yes to everything. But all I have heard is NO! Terrible Dealership!!!!

You can't make this kind of story up:

Today I had to take my 2016 Ram 1500 into the shop because of a computer fault recall. When the lady at the entrance of the service department ran the diagnostic she told me that I also had a faulty fuel sensor that would not allow other features like cruise control or the the remote start to work. I asked if it was covered under the warranty, she said yes...but that new vehicle warranties are only for 36,000 miles and I was at 36,900.

I calmly let the lady know how displeased I was that they would split hairs over something like that on an already pitiful warranty; I have only bought Japanese or German vehicles in the past, and never had issues this early or at an expense to me within the first four years. After the recall was fixed, the lady gave me back my invoice with a handwritten customer service number. She told me maybe they could help me out since my I was just out of warranty and the vehicle is only 2 years old. I drove home irritated, and when I pulled up to the house I saw I had a voicemail from the dealership. The technician had left the $3295 diagnostic device plugged in.

What a piece of poetic justice.

Also, never again buying a Dodge/Chrysler/Jeep.

My experience was great thanks to Tony Torres! He was very professional, sharp, and definitely a great help in getting me the car I wanted. After dealing with issues and timely errors he helped me take care of everything and get things done! Thank you Tony and I can say you made me and my family very happy.. Make sure you go see him he is awesome!

I didn't have the money required but joey made it happen.couldn't imagine having a better experience any where else .if your in need of a car his is the place

Service was courteous, timely and very efficient I give them a 10 out of 10 My service adviser Ginny was awesome she also gets a 10 out of 10!

Great shopping experience Tyler our sales rep was phenomenal we did most of our negotiating if not all over the phone which significantly minimized downtime in the dealership no hassle fair price awesome experience

We received prompt courteous service, and the repairs were done well at a fair price.

Ed Seymour and Katie were awesome, they were friendly and helpful and Ed got me an awesome deal for my trade in and when I expressed concerns about my credit score he assured me they would work with me to make it happen without killing my wallet. I sincerely appreciate the kindness and lack of posturing and condescension, women sometimes encounter when car buying.

Great experience. Very nice people. No pressure. Love the car. I totally recommend Courtesy Chrysler Jeep Dodge Ram Tampa.

They figured my truck issue with the fuse box immediately and I had other mechanics looked at it.

I haven't bought a car in over 10yrs. But I was connected to a excellent team that made sure I got not only what I wanted but a great deal w/more options. From the great Salesmen duo Joe & Chris
Sales manager -Fabio right down to great low interest rate with Finance manager-Jim Oneil.
Look for this Great Team when you come into Brandon Courtsey Chrysler-JeepDodge.

My normal Service Advisor Jami great and this has NO reflection in her. The previous Advisor I had while she was on vacation during my last visit SUCKS. I decided to have a couple of repairs done feom my previous quote which was only 1400 miles ago. Needless to say that my current quote was almost double on 1 item and and close to $100 more on the other item. It is very hard for me to try and continue to give you my business. Your Xtime needs imprivement because I couldn't open it up via my phone and I had to wait to get home to review it.
I can give Jami a 5 Star rating but not the dealership.

I just returned from a 2,000 mile trip in my Chrysler 300. I am a 73 year old male who has owned many, many vehicles in my lifetime. My vehicles have been high end Caddys, to low end Toyotas and everything in between and I must say this 300 is the most comfortable car I have ever driven without a doubt. As a salesman, I drove a lot of miles in the 60's, 70's, & 80's. Now retired, I don't drive like I used to but I wanted to take this trip and find out how good my Chrysler performed. In a word--
FABULOUS!! I averaged 34.3 MPH for the entire trip, which for a car this size I think is excellent. I was telling my sales representatives here at Courtesy, Frank Diaz & Kimo Nagatori how pleased I am. Will be buying another Chrysler when my lease is up...........LOVE it!!!

Robert S. Dena 7/19/2017

Jami was very helpful and got me in and out very quickly

Abdul pervided a great service and experience. One of the best dealers around.

Go see David Montes and Brandon Leiss, they took beyond great care of me. I refer everyone possible to these guys. 3rd time purchasing a vehicle was just as great as the first time.

Had such a great experience fast and Easy specifically Ralph the car salesmen who picked out the perfect truck for me and my family thank u so much!!! After that I was sent into financing where I met Katie she was very sweet and was able to get me into my truck thank u guy so much best experience I ve ever had!!!!!

I would like to thank David Montes for the fantastic job he did . He went the extra mile to make us happy with our 2019 Grand Cherokee Limited. Courtesy Chrysler Jeep Dodge should be very happy to have him as an employee. When I buy my next car, I will be looking for David .. Thank you David for all your help. Instead of 10 Stars, David gets 20 STARS

The staff is very professional and I loved our finance guy Shawn. He listened to our situation and made it work. Love my 2015 Grand Caravan!

We like this dealership a lot, hence the reason we have used them on more than one occasion. They were very nice to us, and I would recommend them to others. However, my only concern was that they did not adhere to social distancing practices.

Was there for three hours for an oil change that we had an appointment for.

Robert was a great employee! Had a really nice experience getting an oil change. Everyone was in a mask and social distancing. They covered my seat and wheel with plastic. 10/10.

The wait time is short for a service rep. Brian was great, explained every thing and the service and price was great.

They sold me my new Jeep at a great price and I got a great trade in on my car. After shopping 2 Jeep dealerships in Tampa I ll always drive to Brandon.

came to dealership based on the recommendation of a friend who had just purchased a RAM 1500. I came to dealership with the expectation of the usual hassle. What I did not anticipate was the dissrespect.

I purchased a 2013 RAM that was a trade-in. I was told it would be Certified, detailed, and ready the next day by 1:00. I called at 1 to check and didn't receive a call back

When I drove to dealership at 2:30, the truck wasn't ready. After 3hrs of waiting, I was given a long story about the backup in the detail area. It's 7pm as I write this review and I still have not received my vehicle.

I would recommend against this dealership to anyone. Not only were they dishonest, but do not value customers or the concept of repeat business.

Update: June 29, 2020

After dealing with this dealership for 5 years, they still never cease to amaze in their total lack of customer service. Today I had to purchase an additional key fob for my Ram. The key fob was over $230. I had no problem paying but when I received the fob, there was no key in the slot for the manual key. When I asked about the manual key... which is part of the actual key fob, I was told it was an additional $35. I love my Ram 1500, but despise the dealership.

Outside of having a popcorn machine in the showroom with no popcorn in it lol. This dealship has came a long way since the last time I was in the market for a truck. The value of my trade was very fair for both parties and buying process was extremely quick and effortless thanks to friendly staff who were very friendly and courteous.

I brought my 2018 Ram in for an update to the computer, which was covered by warranty. The waiting room was very nice, and the service staff was professional and friendly. I only waited about a half hour for the staff to notify me the truck was done and ready to go.

Jami Carty was awesome. Now I am just waiting for the parts to come in and she said she will call and set me up for appointment. She said she is trying to have all three things done together so I would only have to come in one time. She is very thoughtful and seems to care about making you feel
Like she is doing all she can to make the experience of having to go to the service department and smooth, easy, and as simple as possible.
Thank you for having such thoughtful and caring people in your service department

Joel Bergman

Good service and good communication. Pleasant experience getting routine truck service to my Ram truck.

Scheduled appointment for vehicle recall issue went very well. Vehicle was repaired quickly, staff was efficient, and customer service was exceptional.

Express Oil Change was as expected. Service was kind and attentive.

Quick and thorough
Employees were nice and polite

Got a really good price on new Chrysler Pacifica, and fair price for our trade in. Checked 20 other dealers, they gave me the best price.

Fast, courteous and friendly.
Although the Courtesy vacuum Service wouldn t be too bad to have like I do happen in another dealerships

I came in for a recall work and the service person was great. She told me of a firm ware update and asked if I wanted it done. I agreed and left my car. 2hr later the work was completed **NOW THAT WAS FAST** for Sat appt.
The only problem I had when I went to pick up the Truck was that she had in error also checked that I wanted a oil change. But when she came up to the desk she realized that she made an error and removed the charge - No fuss no problems. Been a long time since I brought my truck to the dealership for work. I am thinking of using them again for the next problem that is over my head. Thanks for the great service.

Purchased my jeep last April with 5k miles on it. Drive shaft broke off on it with 8k miles. They took care of it as they said it was still under warranty. Unfortunately the repair took 2 weeks to complete. Driving the jeep another 9k miles the same drive shaft that was repaired had broken off again. Called the service department and talked to a supervisor (who was extremely rude and just wanted to talk over me) and the manager to have it repaired and was told that I was pretty much out of luck and would cost me a few thousand dollars to repair due to an aftermarket lift kit that was installed prior to my purchase. Service also explained to me that this is due to the drive shaft not being the correct size. The same exact one that they had repaired the first time. So after spending 34k dollars with this establishment, in one year I have not had my Jeep for 4 weeks due to repairs had 3 tows 2 cut drive shafts, recut exhaust system, geometry bars installed all to ensure it doesn't happen again. After talking to the service manager and being told he would talk to used car sales team, never even recieved a call back and was basically hung out to dry. Really bad business, please take into account before purchasing a vehicle here because once they take your money you are on your own.

Armando was the best, we did an over the phone deal from two hours away, we drove up and it was cut and dry! Seamless! Thank you Armando!!!!

Thank you so much for your help Angie Fletcher
( service director).

Very friendly service department. Took my truck in at noon, was ready as promised when I got off work at 6. I would highly recommend.

Fixed my problem, almost 800 dollars later and tried to charge me 200 on a throttle body clean than I can do myself at auto some with a can for 18 bucks.... Won't go back.

Solely based on customer service.

Came here today with high hopes. Horrible service, every representative had a disgusting attitude.

The representative in the Parts department was complaining about how nobody had brought alcohol in today. Another employee was complaining on how he had already regretted coming in to work today and what a waste of time it had been thus far.

Who is enforcing standards here?

What a horrible experience! Kimo and his sales manager provide false information. They say they will honor a price and then renig. I said the main thing I was wanting was not to have my time wasted and they spent 2 and a half hours just to say they could not honor a price they already said they could. They also say they don't do hard credit pulls, but that is false advertising as well. If you are buying a car, go somewhere else.

As I can see by the response below, the GM has the same ability to comprehend and communicate as his staff. I didn't say that I was not expecting a credit report to be run, and that was not the problem with the deal. I was TOLD they were going to soft pull my credit, since I never filled out a credit application, and they hard pulled it. Since the deal was not finalized and they lied about the number, it never got done, it was a waste of an inquiry. Being lied to by an organization is not commensurate with my expectations and does not promote loyalty to a business. Maybe instead of attempting to justify bait and switch tactics, take accountability for employee mistakes, deliver on promises, ameliorate customer experience, and course correct those individuals who fall outside your values. Rick, next time why don't you not lecture customers who have had bad experiences instead of apologizing, accepting responsibility, and attempting to repair the relationship.

Steven Peoples and David Phelps are the best service advisors. They are very attentive.

My Jeep buying experience was a wonderful surprise. My salesperson Gabby went way beyond what any other salesperson would and got me a better deal than any other person would. I was treated with courtesy and respect and the whole deal did not take endless negotiations. Everything is a done deal and I am about to leave the lot with the perfect Jeep for me.

Had appointment for AC. Was never seen that day or the next! Waiting 4 days for my car. It was a warranty replacement and I feel like I was left behind cause I was not paying cash for my car to get fixed. I was charged the deductible and yet still no AC working! So had to bring back 1 hour after paying and waiting 2 days! Now I have to wait over the weekend and be in a rental that I told them I didn t feel comfortable driving but that doesn t matter to them. I will remember this when buying a new car! I was not happy about how this went down! And will rethink about taking my car back to them. I love dodge! But not that service I got: no one cared that I was waiting days for something I had an appointment for! And it still wasn t fixed! Horrible!!

I needed a battery replaced. It was done expertly and I am more that satisfied with the new installation.

Awesome service deptment, they do an exceptional job taking care of all of my needs!

Great experience at Courtesy Dodge. Thank You Nicole and the team!

Very bad experience, horrible on communication on when vehicle is going to be done . Try to call the advisor more than few times but no call back , waited all day for answers only to be told truck is not going to be ready that night . The next day got a call around noon saying they are finishing up my truck , got at dealership around 4pm truck wasn't ready until 5pm .

Ralph Bramwell was excellent when selling my sister her 2016 dodge dart. Financing was quick and efficient. We were in and out with no problems.

Thank you Representative Mr Rob Crawford at Dodge Courtesy Jeep in Brandon, Florida. Dodge Company is Truly Blessed to have Representative liked you who have customers care of their cars concerns at heart whenever we need service to our vehicles. So thanks a millions Mr Rob for being caring and supportive. We appreciated you immensely ! May our God continue to Bless You and Your gamilies "Always"

work was done well. Customer service is lacking. They don't listen to instructions and do not respect instructions or the clients time. Work was complete and no one could bother to let us know. Many unanswered questions and a email to the "service manager" was never followed up. We bought our car there 5 months ago.... they like to get your $$$ but the customer service after the sale is surly lacking. There are too many dealerships in the area to waste my time with them.

Very good experience buying our car with Alfredo! We had great financing help with Jim o'Neil as well!