Tiffany Ftacek

Review of Courtesy Chrysler Jeep Casselb...

Made a service appointment thinking that my car wo...

Made a service appointment thinking that my car would be serviced day of appointment. Dropped off in that morning for a minor repair. Instructed them thats the only working vehicle and needed to pick up my daughter at 7:30 from college. Was told they would keep me updated. Then there were crickets, I called them twice for them to tell me my car hasn't been looked at and they would call we with an update. What's the point of making an appointment if they booked too many and can't even get to my vehicle. When questioned staff I was told that the appointment wasn't to get my car looked at but an appointment with an advisor to go over warranty and so forth. Well for one they never discussed the warranty and two was told the computer appointment system schedules 20 appointments in an hour and thinks they are all for an oil change. Seems to me they need to change there appointment scheduling system. I was then told you are not the only one that complains. So my question is how many complaints does one need to fix there system. I have used multiple dodge service centers and have never had one so disorganized. This is not the first time I was treated this way. Shame on me for giving you a second chance. We are looking to buy a new Jeep within the next couple weeks, guess we will be taking our business elsewhere. Never have I had an appointment for one day to be looked at the next day. So much for trying to plan taking a vehicle for service. Plan for dropping your vehicle off one day and they not get it back to you for several days. You have lost all my future business and would not recommend you.
Update: employee promised he would call before he got off at 7pm. Well way to follow through, one should never make promises they can't keep. Saga continues.