Buckeye CableSystem Review

No wonder my cable bill is so high. While there new service center is nice, it is way over the top. Most ridiculous thing I saw was a electronic check-in that will send you a text when it is your turn. How assanine. A number system like they have at a Deli would work just as well. LMAO

Easy in and out and I feel awful for not getting the gentleman s name who assisted me but I think he was the only African American working today. Well he was the only one I saw in the building...pleasant and helpful.

You know, I don't care people usually say about buckeye. I've never had a bad experience here. Service is always straight forward and satisfying. As long as you don't have unrealistic expectations and do your research ahead of time you will be fine. Also helps to be calm, respectful, and willing to be patient of what you need takes a while.

Website doesn't work and their customer service team is unbelievably incompetent.
Do not do business here.

Great customer services and awesome internet speeds!

The two gentlemen that did the install at my store today were superb! They did a really great job and were very polite.

The service at the service center on Talmadge SUCKS only 2 people working. My wait time was 20 minutes, I left after 35 min without being helped!!!

This is the WORST cable company in the history of the world hands down. My father worked for Comcast for over 30 years. I have many contacts working in different communications companies also. What I pay here is more for 50mbit internet than my parents pay in Michigan for 600mbit. They have NO data cap there. Buckeye has a data cap and scams more money by charging extra for data with their terrible speeds. I would recommend ANY other company (including mobile tethering or satellite) over this company. I do remote access for work and NEED a stable internet connection which is not as reliable with mobile. Avoid this place at all costs. They hold a monopoly in this area, so ATT is the only other choice, but I would recommend them over this garbage.

I've always had a good experience with Buckeye, problems get solved quickly.

They overcharge and have frequent downtime. Patiently waiting for another ISP to come to town..

One of the worst companies to deal with, they will lie to you. Everything costs more than they say it will. If they could charge you for the oxygen you breath they would do it and then charge you a late fee.

Extremely costly, frequently lose service even when paying for upgraded buckeye 1. Three modemsreplaced after they didn t work in less than 2 years. Usual excuse is problem with modem will get an agent out there in a couple days. Also, you have to be there so normal people that work during day will have to waste multiple days off quarterly to be there to restore the service you pay for.

They're better then direct T.V but that's all I got to say about that

I am not too thrilled with Buckeye broadband. I think they're on-site offices inefficiently run, inexperienced staff. When I was there this morning when they opened there were about 10 people waiting around and only three employees to help.

Absolutely terrible customer service. Have had to deal with painfully slow speeds and data limits that would be a joke in any other market for 4 years. Extremely frequent service interruptions. If I had any other alternative in my apartment complex, I would take it. Please, if you have a choice, select any other ISP besides Buckeye.

Anything Buckeye can do to screw people over, they will. Change internet speeds from advertised? CHECK. Change your contract price mid contract? CHECK. Constant service disruption? CHECK. Make it difficult to receive assistance? CHECK. Not care about long time customers? CHECK. Make it difficult for other Service Providers and charge THEM for competing? CHECK. Sounds like a great company.... I can't wait to cut service.

Buckeye has great delivery (download and upload) speeds, that in my 5 years of using them, I have had almost no issues. What they seem to only get 3 of my stars for are their prices, and customer service. My bill went way up after a promotional period, and I was paying almost $100 for internet only (which was not forwardly discussed when we signed up). Also, the data caps seem a bit ridiculous. When you call in to discuss the increase in cost, their people do not seem very happy to talk with you. They are a bit snarky and unapologetic (which is not typical in the customer service industry). As far as i'm concerned, their internet works fine, just pray you don't actually have to talk to them.

Worst internet monopoly around. F on service. F on support. Overpriced.

Standing in line took much longer than the service I needed.

Extremely slow....lazy... Definitely not customer orientated.... OVER PRICED M TOTALLY GREEDY....
CANNOT WAIT TO FIND A BETTER SERVICE!!!!!

Was told basic package wasn't for watching TV lol. That if I wanted to watch TV I needed to upgrade to $50 more a month speed. This corrupt bull needs to be regulated. 70.00 a month for unlimited streaming 900 a year and I need to up grade to watch TV ????

Speeds are never delivered at what you pay for. You have to constantly call them and reset their old outdated equipment.

I went there for a TiVo class tonight. The instructor was very knowledgeable and helpful to everyone in the class and answered everyone's questions.

Nice staff, and like the new layout, but buckeye is very unaffordable, especially with datacaps for the price. Got a much better price and datacaps with AT&T and speeds are pretty much identical even when they say their not.

Over priced internet provider that doesn't care if their network has problems. They just want your money. Always seem to find a way to try and charge you extra for something. Support is useless and acts like they don't want to help you fix anything. Local monopoly in the area with no other choices.

Haven't had issues with them at all great customer service and they make sure you understand everything

This is a local company ... that's the good news. The bad news is customer relations/service is much to be desired. You want to swap a remote, be ready to wait an hour in line. Want some issues resolved over the phone...50/50 on getting good technical support. Then they get you with the new customer rate now $38 for 50 mbps. Unless you upgrade you will be paying double I was paying $80/month. I recommend keep looking. Look at the reviews

Just make sure they dont try and screw you, but overall great customer service. A little slow to getting around to you if you walk in

Comfy lobby and they are really working to keep you from just standing in a queue when they are busy.

Worst internet you could ever buy just a scam really wouldnt even walk in the building if it was storming stay away from buckeye

Switched to AT&T cannot believe how much better the price, service, and quality is. Buckeye is horrible, no morals or values.. raised prices without notifying me and said that I should have looked in The Blade because they put a notice there. They had all my contact information including where they send me their bills. Changed other services such as data limits without ever notifying me. I work from home now and use 10X the data I ever used during Buckeye days and no issues with AT&T data limits. It would have cost me a fortune to use this much data at Buckeye.. and they wouldnt have told me until after the fact!

Absolutely horrible service. I've been using them for 6 months now. WiFi continually drops. I have to reset the router to get it back online. That happens at least 3 times a week. I game a lot so I'm constantly using the computer and I get lag spikes using constantly using a wired connection. Ping is horrendous on every server. Also their customer service is terrible. You will end up on hold for hours. I'm only using them because they are the only provider where I live. It's so bad that I will be moving next year just so that I can have internet in my home.

To expensive. Adds charges for nothing, they take advantage of there costomers.

Worst internet, bought a new box that they recomended but it didn t help, only made worse

In my entire adult life I have NEVER had a more incompetent cable/internet provider, EVER! In the past I have been a subscriber to Directv, Uverse, Xfinity and Spectrum, all had issues. But, I have never experienced the absolute incompetence of one service provider as Buckeye Cable. The absolute worst quality of customer support and signal reliability (rampant equipment issues and mass signal interruptions), and that isn t a dramatic statement. Subscribing to this business is by far the worst decision I have ever made in regards to a service provider.

Very expensive, and not upfront about what they'll be charging you after the 'promotional' time frame. I was paying 78 a month for internet only (not even unlimited) and they just raised my bill to 118. When I just called to ask why my bill went up the phone wait time was 70 minutes. What a joke. I'll be cancelling my service as soon as I can talk to a real person.

First off, if you plan on charging for service, than your service should be operable 24/7. Not just during the days, but in the evenings, and even during times of maintenance and upgrades. Ive had service interruption from so called maintence on lines (prerecorded message when I called in to resolve the issue) upgrades in the area(prerecorded message when I called in to resolve the issue) and modem simply not working for whatever reason(low quality craftsmanship I would figure). And no I recived no credit to my bill for downed service interruption. Regardless, if Im paying for cable or internet, I expect service to be available, and unfortunately, more times than not, their service was inadequate. Then there's the issues with billing. i.e I upgraded my service because my internet speed was like it was developed in the stone age, and when I recived the bill, even though I had made the change in the middle of the service period, I was charged for the whole difference in price, and they also decided to charge me for the full unlimited internet service(30 charge) which I canceled when I upgraded my internet speed. We like transparency and fairness. If you plan on charging the full price for internet upgrade difference in price, than at least prorate the unlimited internet charge that I canceled. The only reason for the second star is because the staff that answers the phone are usually professional in manner, and certainly not the ones to blame for faulty equipment or computer infrastructure that was written to shortchange the consumer.

Always helpfull staff. Store is clean and we'll organized. Could not have had a better experience.

I went to Buckeye Broadband over by Franklin Park Mall to pay my bill. The people were very helpful and they always updated you on your waiting time. This Buckeye Broadband office is only open Monday-Saturday.

Would give this company 0 stars if I could. I ve never complained, argued, or asked for a discount on my bill even though throughout just 1yr I ve had my service down for days and weeks at a time. Same issue multiple times this year where my internet would go down and the modem would be stuck blinking orange on the US and DS lights on the modem. Most recently my internet was down for approximately 3/4 of the month of December 2018, before contacting technical support I did the basics (power cycle, unplugging for a short period of time and then turning it back on, and unplugging all cords from the wall for a short period and then turning it back on), and was told there might be a $50 charge to have a tech come out and look at it. As I stated earlier I ve had this issue multiple times, their own techs have told me it was an issue on their side and it is a modem I purchased through buckeye themselves, so sorry don t tell me there MIGHT be a $50 charge, if there is take it out of the $70 I paid you last month for not having any service. If you have the option, go with any company besides buckeye even if they don t offer the same speeds, because the service here is horrible; canceled my service immediately. I will take the slower speeds to not have to deal with a company that has never had a problem taking my full bill for a service that has been extremely terrible, but will gladly try to charge me additional fees to come fix their own issues. Thank you but no thank you.

I've had fair share of complaints about Buckeye over the years - usually over things like data caps and high prices and the fact that there's no competition in most of the Toledo area. However, the customer service has always been incredible. I stopped in here to make some account changes, and Amanda P. was an INCREDIBLE help, seriously. Some new packages/offerings had recently come out - and she found that we could pay about $75 less a month, and end up with double the download speeds, double the data limit, and way more TV channels. So this visit exceeded my expectations by far.

Customer service always changes amount on my bill i dropped inyernet and only have basic cable and. A $40 installment plan on previous bill why Ann i charged$179

They charge me 2$ a month to print my bill out!! I called to cancel this and they did they can t do it over the phone. They pointed me to their website to fill out some form. Just bad business.i hate buckeye cable.

I'd give 0 if I could. Go somewhere else....oh wait you can't... they have an absolute monopoly. Expensive. Horrible customer service. And they want us to "support a local business" Thanks for supporting us locals.

I was there Saturday and they told me I had a 35 minute wait 1 hour and 35 minute they called up to exchange a remote, not cool.

If I could give negative stars I would. I have experienced nothing but sheer grief during these past two weeks with this company. My internet is incredibly slow, so what should take minutes to get done can take an hour. They've replaced cables twice in the past two weeks and we purchased Eero (Smartnet) and the problems still remain. Prior to the series of outages that showed up two weeks ago, I had numerous problems, such as the internet frequently going down, but at least it was usuable. Now my entire street has been getting barely usable service and I am confident that there is a problem with their infrastructure, but they refuse to acknowledge it.

Oh, and if you use VPNs for work, good luck getting any work done at home. This goes especially for medical professionals. And of you're doing online courses at colleges, be careful, because when the internet went down two weeks ago, one of my family members had to use their hotspot to finish a quiz and two minutes after I finished my final the internet went down. Previously that same family member was doing an online assignment for high school and failed it as the internet went down. Her teacher was understanding enough as she also had Buckeye and understood my family member's situation. Doing schoolwork with Buckeye is a dangerous game.

Everyone I know who has this company as their ISP has been having numerous issues. The frequent outages are ridiculous. If we're paying $200-300 for Internet and cable, that Internet better work.

Basically, if you want usable Internet, move on if you can. I know not a single person with Buckeye who doesn't resent it, and with increasingly high costs, I can't find a single reason not to look elsewhere unless you can only get Buckeye in your area.

Edit: I should also mention that after we got rid of Unlimited Data and capped ourselves at 250 GB to reduce costs, somehow over 45 GB of data had been used on each of two days for what Buckeye refers to as "entertainment." We were not even home, and all devices were shut down. They refused to identify what we had been doing in the name of privacy despite that fact that they had such data and we gave them our own consent to reveal it to us. I have heard other reports of this happening. Hmmm....

Wish they would let me select what channels i want to watch for a fair price

Poor customer service, prices constantly being jacked up and changing. All around horrible company. Internet service isn't as advertised the speeds are constantly switching

The internet is way too expensive and I was just notified it will go up $10! Because of stuff THEY are doing. I had to cancel my phone because the whole thing was a joke. The installer complained while here and my husband did most of the work, as he always does. I was over charged for installation and when I called in, she said she would take off the $35. When I checked, she took off $25. I called back and the lady said it was because I didn't pay installation.. which I DID. So she took off the $10. I needed no voicemail, call waiting, or anything extra because of working from home. I had to call 5 times to have it fixed. The first time it wasn't right. The second time he changed my plan which took me off the special and I was charged more. I called back to deal with that and the "call was dropped". I called back and was refused a supervisor when I asked several times. They just kept "helping me" and I just wanted a supervisor! One guy I talked to literally sounded like he was on his phone or doing something. He was not listening to me at all. I got thru to a Daniel and he was great. I'm amazed at how horrible this service is and I'm getting charged more more. Definitely looking into other options.

Terrible customer service. I have not had my cable working in almost a month. Can never reach anyone by phone it just rings and rings and can have sent multiple emails and still no one has called me to come fix it. If it was not for the fact that I absolutely need the wifi because I am working on a doctorate right now I would have cancelled and just gone without. And the wifi is not even that great, I was told I could have multiple devices using my service but if I am doing research on my laptop I can't watch netflix on my TV, it just stops and buffers all the time. And they know about the issue and I am still getting charged full price, if you are not going to fix my cable so I can at least watch it, don't charge me for it.

I was in the store Saturday morning returning my equipment. The gentleman assisting me was great however, the two female employees directly next to him where completely unprofessional and embarrassing. The one female customer called a customer a b**** several times ( right after she walked out of the store), used f*** several times, and continued to talk about the customer for about two minutes. It was loud enough for me to hear the whole conversation. I was surprised how she just kept talking even though she could see me looking at her and listening. I hope they didn't talk about me after I left.

They need compation...then u well see what service they Been geven....very bad custmer service...i rather stick withe my phone enternet rather than having there enternet

Love the experience of the new store. Associates are helpful and I like the overall experience of the store. I like that I can shop for fun techie items for my home while I am in the store!

Service is fantastic and staff is friendly. I've been a faithful customer since the early 70's and I have always been treated with respect and sincerity. My compliments to you for having a well educated and courteous staff,

Slow and unreliable connection... I cant even use the internet when it rains! What is this satalite? I would go to a different company but you have no choice.

Horrible service never credit account for issues I've lost money for my Masonry company work can't use internet 50% of the time Thanks Hulk Masonry,LLC Jeremy Fennell

Good service, as expected, considering how overpriced their cable/phone service is

This is the flag ship store. The store and the topstone are nice. The internet price however is high and the quality of the connection is subpar.

Cut off my cable and went strictly internet. Mostly because speeds were around 108mbps....after the switch, these are the results....apparently I can't share pictures of my speed test Was running from 5 to 52mbps after the switch....upload was 0 to 5.6.....

Hidden charges inconsistent customer service just overall bad business for people that have been with them for years no reason not to explore the competition

Buckeye is the worst company in the world. They are running a monopoly in the Toledo area and care nothing about their customers. If you bill is late by 1 day be prepared to pay a late fee which in my case is almost half of my bill. They track your usage patterns then slow your service down when your "typically" don't use it. They have tons of deals to get new customers but once your a customer they could care less about you. I BEG EVERYONE TO USE ANYONE BUT BUCKEYE TO GET SOME COMPETITION IN THE AREA

I have had good experiences going in to this location. Ariana is amazing. Mariah is great and James. They helped me resolve issues. Explained packages and were very patient.

Too expensive for local residents, hidden fees & alot of restrictions...

Wait time was very short at the store. However, I do not feel the service was great. My CSR was telling me & kept telling me how i missed out all on the "good deal" that just ended. instead of telling me the current pricing now. Also, CSR that assisted me gave me a completely different list of modems that have been Buckeye Approved. All of which are very old.. Like I cannot buy them a best buy because Best buy doesn't even sell them anymore. and none were available at the Buckeye store. Then the CSR proceeded to tell me that they barely have any rental modems to give out and are not sure when they will receive more. LIKE HOW ON EARTH DO I GET INTERNET THROUGH BUCKEYE IF THEY DO NOT OFFER A MODEM OR IF I CANNOT BUY MY OWN????

Good service, horrible prices, Monopoly on internet service

I had 2 make 2 trips they didn't exchange the one remote that wasn't working properly

The people are fine, the company just takes advantage of being one of two options in the area. Their upload speeds are deliberately lower than what they can offer, deliberately lower than most people need/utilize. Their rented gateways are More

Super nice staff. I changed routers and unfortunately I have to have a service call. The actual store was great!

Worst internet provider EVER not sure why we even paid! Had to have devices RIGHT next to modum or it would not work at all & even then it would pick & choose when it wanted to work & when we would call they refused to send someone out to look..kept telling us to purchase our own internet modum to boost the wifi!! Resiculous i wish i could rate this less but it wont let me!!!!

Really nice location compared to what they used to have.

Service from the company varies. Prices tend to go up nearly constantly

SCAM - CON - BAD BUSINESS - UNETHICAL - MANIPULATIVE

Deceptive business practice! I'm shocked there isn't a class action lawsuit against them yet!

You won't find out about their unlimited data for $30 additional until you call to cancel. It's not advertised on the website as "plans available to you" or on your client dashboard. Once you get sick of your monthly overage charges and call to cancel for a better service provider it is revealed that this is an now an option.

My bill is ALWAYS more then the quoted price, expensive, was also given a $150 deposit 4 months after my services were connected. Would not recommend unless it is your ONLY option for internet service.

Awful internet all around. Constantly begging the tech service to give me suggestions. Currently getting 5mbps download when I pay for 100mbps download speed... $120 a month just for internet that barely works... long waits on calls and in line at the store... been given 3 routers every time I m told this is the new model then the next person tells me Why did they give you this old thing? Very upsetting and only reason I use them is because by UToledo the only services are Buckeye and AT&T which is even slower.

My internet works good but they love adding hidden fees and then forcing you to pay them. I was told my bill wouldn t change when I switched my service and ending up with an extra $80 on my bill!! They would only remove $50 but still that s absolutely ridiculous. They have done this to me more than once and I have heard the same from other people. Once my contract is up I will NEVER go back to them. Awful people, and awful customer support. They do nothing but lie to get money out of you. They won t back their employees own words. Money is tight and I really could use that $30 but they don t care. They only care about money, not their customers.

Very sad. Waited over a hour. Had to hang up because I couldn't wait any longer. Wish I could this is the first time. My bill is messed up and I can't do anything online because their website is garbage. I wish I had another choice for Internet.

This is the worst internet providing company I have experienced. Their website is not mobile friendly and they have continued to increase my monthly bill each year with no data usage changes. I would love my area to be able to have another option!!!

The return process was easy but they attempted to charge me for service after the date I had them turn off the service. Buckeye charges much higher prices than similar companies in other metro areas. It's quite unfortunate they have cornered the market so tightly not allowing for fair competition.

Horrible. Originally our internet worked. We cut it down for a cheaper price and once that didn t work after a couple weeks, we bumped it back up to what we had originally. Now that doesn t work as well. When we called they said we will have to pay an extra free to get something added to make it work like it originally did. It all feels like a scam and the guy was quick to get me off the phone when I stated that something seemed fishy on their end.

The service speed was okay but the person who took care of me had the personality of a box of hair. It was really difficult dealing with them. The place is nice, though.

Anyone else think that the response of 'Thank you for your review' is a little crass, considering the overwhelming negativity that people express here over the ISP?

I'm just saying, if Buckeye didn't have a local monopoly they'd be out of business. The data cap defaults are low enough that they might as well just immediately charge you 30 extra dollars for unlimited rather than pretending you have a choice (not that data caps are reasonable in the slightest to begin with).