First off, if you plan on charging for service, th...

First off, if you plan on charging for service, than your service should be operable 24/7. Not just during the days, but in the evenings, and even during times of maintenance and upgrades. Ive had service interruption from so called maintence on lines (prerecorded message when I called in to resolve the issue) upgrades in the area(prerecorded message when I called in to resolve the issue) and modem simply not working for whatever reason(low quality craftsmanship I would figure). And no I recived no credit to my bill for downed service interruption. Regardless, if Im paying for cable or internet, I expect service to be available, and unfortunately, more times than not, their service was inadequate. Then there's the issues with billing. i.e I upgraded my service because my internet speed was like it was developed in the stone age, and when I recived the bill, even though I had made the change in the middle of the service period, I was charged for the whole difference in price, and they also decided to charge me for the full unlimited internet service(30 charge) which I canceled when I upgraded my internet speed. We like transparency and fairness. If you plan on charging the full price for internet upgrade difference in price, than at least prorate the unlimited internet charge that I canceled. The only reason for the second star is because the staff that answers the phone are usually professional in manner, and certainly not the ones to blame for faulty equipment or computer infrastructure that was written to shortchange the consumer.