Total Gas & Power Nederland Review

No service, cant be reached. Will keep on taking money from your account after you cancelled the contract. Reviews are enough info. Dont work with them.

They called me so many times and offer a lot of lies and they dont even pay for the fine i got for switvhing ti theur comoany. They are terrible dusgusting, scamers!!!!

Several times had contact with this company via chat, the waiting times by phone are longer than 30 minutes, outrageous in these times !! Have been waiting for my annual statement for almost 7 weeks. It is absurd how this company deals with its customers. Do not even have a secure environment to log in as a customer.

It is unfortunate that I have to submit one star to write a review as they should not even have one star in my opinion. The company is completely ignorant. Contracts that are not correct, misqualified, questions that are not answered or only after 3 months on a question that does not fit the answer. Unfortunately a 3 year contract closed. So for another 1.5 years on the blisters and then on to a decent party.

Biggest Scammers Walking Around !! Without anything being signed or agreed, they suddenly switch you from energy supplier. This is then rectified with the current energy supplier and you will receive a letter with this despite several somations and telephone contact (which never happened)! Please ... transfer the amount otherwise you will be summoned ...

Echt verschrikkelijk hoe je er ingeluisd wordt door hun!
mondeling contract, komen ze met een verhaal dat ik in 2018 dat toegezegd zou hebben, wordt nu bij mij huidigen energie leverancier zo weggehaald, en de boete van 250 euro mag ik dus zelf kan betalen!!!
paar keer gebeld maar helaas geen oplossing komen ze mee!!!
echt verschrikkelijk naar hoe je hier behandeld wordt!

Antisocial approached by telephone. Eat yourself for someone from the nuon! How do you want to fool someone. Luckily I found out about it. Just had contact with the nuon and they have had many complaints about it lately. Really antisocial!

Get ready to pay +1000 Euros per year for administrative costs .

Ik vind jullie zelfs geen 1 ster waard. Wat een slechte service. Afspraken komen ze bij mij niet na. Eerst veel te veel afgescheven *Meer dan dat er toen in het contract is afgesproken*
Ze zijn super slecht te bereiken. Afspraken dat ze contact met jouw opnemen komen ze bij mij totaal niet na!
Ook zit je dikke 4 jaar vast aan een contract dat volgens hen goedkoper en alles is dan het oude contract. Dat je 4 jaar vast zit dat klopt. Maar goedkoper? Nou euhmmm nee totaal niet.

Totaal geen aanrader

Do not get involved with them! I was signed a contract with them without my consent for 4 years, and when I cancelled it when moving, they want me to pay 320 euro extra! This is completely inappropriate!!

Please do not engage people with this company !!! Watch the comments say enough. Their are definitely not cheap! If they feel caught on the phone they want to break the connection .. Stop it! That something like this is allowed here in the Netherlands! I would therefore not recommend this energy company. Worst operational management ever!

YOU ARE ANGRY !!
I don't want to say more about it !!

Vorige week nieuw energiecontact afgesloten bij Total Gas & power, net de bevestigingsbrief ontvangen, ondanks de mooie woorden van de adviseur blijkt dat ik nu 1400 euro per jaar meer zou moeten betalen omdat ze de opbrengst van onze zonnepanelen bij het totaal energieverbruik hebben opgeteld ivp afgetrokken.

Daarnaast zijn de vaste kosten vele malen hoger dan ik gewend was bij Eneco.
Ik heb direct contact gezocht, maar op de mai;l reageren ze niet, telefonisch zijn ze niet bereikbaar (probeert u het later nog eens, en dat al op 4 verschillende dagen) en de chat functie op de site waar ze naar toe verwijzen bestaat helemaal niet.

Total, houd je bezig met de brandstoffen en tankstations, maar denk niet dat je dit onder de knie hebt. Wat een slechte organisatie!

Mensen, ga geen overeenkomst aan met deze maatschappij, want je komt bedrogen uit.

Hufters Never signed a contract. Still contract with Total Gas Power. After many phone calls I was allowed to go away without penalty because nothing was legally recorded. The time that the contract lasted I had to pay for far too high rates and could not place that with other energy supplier. organization Incomprehensible that they are not being tackled. In my opinion, this organization must be banned. Too bad you have to give a star to post even they don't deserve it

The switch to Total provides us with a considerable saving on energy costs. The switch also went smoothly and was completely taken care of by Total.

CLOTTERS first class. Very poor administration and they only scatter with fines and claims. Do not hesitate to file a complaint against these scammers. I hope there is still a Total male standing in front of me.

Note they are! Scammers! bad experience, I switched to judge.

Fraudulent company. Steals contract from other providers without consent in the hope of stealing customers. Any other provider is better than this so called company.

Oplichters!! Nooit een contract of iets dergelijks met dit bedrijf aangegaan maar wel ondertussen tonnen aan vacatures! En dan nog gaan dreigen dat ze het geld gaan innen als je niet betaalt.

Al met al een triest bedrijf!!

NEVER DO BUSINESS WITH THEM

After termination of the contract, I switched to pay 200 euros in administration costs. I do not get itemized final bill. Am namely very curious how I can have used so much ... in May to have solar panels installed, that you still have to see in the consumption ????
I would not recommend this company.

On 2 May (four months ago) I completed a transfer form from KostenTransparant. I would receive information and get 14 days to change my mind. Since then I have heard nothing from Costs Transparent or Total Gas & Power. Yesterday I received a message from Essent that my energy contract has been canceled. I have been trying to reach Total customer service all day long: "Unfortunately no employee is available, we will be patient for a moment".
And on their website the contact form does not work !!!

This is really terrible service !!!

Unreliable and careless, not paying attention, and suddenly I see that we have three-year contract, the guy said I can cancel whenever I want now, and she did not say.

registered to total under false wishes.

over the phone they don't make you a liar because the 14 days are already over. would be called back within hours to discuss it and you guessed it never called back. i am so angry.
customer service you just get rid of and another 5 year contract !!.
i hate you already !!!!!!!!! k * t business bah bah bah disgusting.

Recentelijk goede ervaring met op lossen van misverstand.

Goede jaar wisseling
M vr Gr Wijnand . Olij

DON'T BOTHER...HORRIBLE!!!
This company is a joke, they cannot function properly and even worse their customer service team is full of idiots. Just save yourself time & money and hang up when they call. Otherwise you will be met with hours of frustration and overpaying for the most incompetent service on the planet!

Dear total, who do you think you are, in this disrespectful, ridiculous way, to enlighten consumers through a strangulation contract? It is a mystery to me that you are able to apply for a contract without permission in the regulated energy sector. What are you an incredibly irresponsible *** organization without standards and values. This is not going anywhere.

Drama company. Months waiting for reactions, wrong invoices, canceling to keep whining, not sending confirmations, and only continue to collect after the contract is over. do not do so.

The lousiest type of scammers. Stay away at all costs.

In one word (Thieving). Totally not satisfied.

Total has made up a contract for me for 4 years which has been never accepted by me! And till now they don't even know who made this contact.
Now, after 4 months of weekly phones and emails, Total still don't know even how I do have a contract with them. And the problem never ends!

Regarding the Dutch law, TOTAL can be sued if they don't solve my problem.

This is a total thievery, poor service and not satisfactory.

NOT RECOMMENDED AT ALL!

Very quickly and correctly helped with my energy contract

Stop calling, always with a different phone number!

This is really one of the worst companies in terms of price and communication. After years of faithfully paying 8,000.00 per year, a lower offer was made due to the new gas price. And then several thousand extra was written off. When inquired, the handset was put on. Don't do business.

Outrageous practices, they send you a proposal through a collective, if you do not respond within 14 days you will get a contract thrown at you.
Subsequently contacted Total by phone, indicated that I do not want this, received confirmation on the mail that the delivery will not be taken over and what do you think? They just signed me out of Essent and I received the first invoice from them.

Lighters

What a bad organization. Amounts are charged that are incorrect, waived by telephone but continue to send the same invoice and they take the wrong (higher) consumption at the annual settlement.

I think I know how it is: they call you to ask if they can send you more information by email. Please do not say yes to dear people because you are attached to it !!!! They write down another e-mail address themselves and a few weeks later you receive your contract of, indeed, 5 (!!!) years. Believe me, we never promise by phone. Now they claim we can't get out of it !!!! These are just criminal practices !!! Disgusting, what a ridiculous company! Never experienced anything like this.

I've been trying to call for an hour but nothing succeeds this is going on for days

Very hard to reach, by phone, email and live chat (doesn't even work). Also promise all kinds of things, but not keep. It may say "Total" on the website and facade, but professionalism and customer-friendliness are hard to find.

Beware! Scammers! Attend by phone as employees / representatives of Qurrent (which they have nothing to do with) and try to hijack your contract in a cunning and aggressive manner and transfer it to their malicious company with all its consequences.
Benefits for freelancers and SMEs? Do not step in! This way of customer acquisition is pure scam. Do you also suffer from annoying phone calls? Have you also become a victim of this malicious way of working? Report it to your energy supplier and online complaint services such as Radar.

Never experienced such a bad organization. Am already changed after 4 months. Appointments are not fulfilled, telephone reactions are not done. And the advance payment turns out to be far too low.

Biggest scammers ever they let someone else sign for someone else and then they think they are right

Ontzettend nalatig bedrijf!! Die ene ster zijn ze zelfs niet waard!! Mensen ga absoluut niet in zee met dit bedrijf. En lees mijn ervaring goed en de rest van de reviews hier. Total het is serieus tijd om te stoppen in Nederland want u ben incompetent!

Total staat voor Totaal mislukt! Ongelofelijk wat een slecht bedrijf is dit. Na keer op keer te hebben gebeld dat de tarieven niet kloppen (al vanaf het begin in 2016 contact voor 3 jaar) presteren ze het elk jaar weer met de verkeerde tarieven een jaarafrekening te verzenden.





Dit is niet het geval ik ben pas overgestapt per contract vervaldatum van 01-08-2019. Tot die tijd ben ik gewoon klant geweest van Total. Dit zou volgends belofte snel opgelost worden, tot mijn grote spijt heeft die creditering tot op heden niet plaats gevonden wel ontving ik dus op 28 augustus jl. een reminder met daarbij kosten en een verzoek op het bedrag binnen 7 dagen te betalen. Dit is ook tevens mijn eerste reminder dat er een openstaand bedrag is. Ik verzoek u dan ook vriendelijk doch dringend om dit nu wel op te pakken en de factuur te crediteren zonder extra kosten.

Ook wil ik u nogmaals op het volgende wijzen dat de tarieven voor gas die u mij heeft gefactureerd mbt factuurnummers [weg gelaten ivm privacy] niet kloppen. Het tarief van 0,2423 is. incl. regiotoeslag op de factuur staat de regiotoeslag apart gefactureerd zijnde 140,45 en 63,13 excl. btw. Er is dus 203,58 teveel gefactureerd. Graag ontvang ik hier ook een creditnota van.

Ik heb in dit schijven de eerder benoemde facturen geincludeerd alsmede mijn correspondentie van 30 september 2017. Met als bijlage een contractbevestiging met de tarieven van Total. Ook zit er een jaarafrekening bij van 2016-2017 waarbij dit probleem dus ook al aan de orde was, dit is toentertijd aangepast en gecrediteerd.

Ik heb dit geincludeerd omdat ik dus jaarlijks met jullie moet bellen hierover om dit aangepast te hebben. U begrijpt natuurlijk wel dat dit niet enkel irritatie met zich meebrengt maar ook geen vertrouwen in Total als bedrijf. Helaas volstaat een excuus niet meer omdat dit niet 1 of 2 keer gebeurt maar dus jaarlijks meerdere keren. U begrijpt dat ik kosten moet maken om dit iedere keer ongedaan te maken. Als bedrijf zijnde betaal ik voor elke bij en afschrijving. Ook moet ik soms mijn betalingen naar leveranciers uitstellen vanwege uw nalatigheid als bedrijf zijnde als er weer eens teveel of dubbel is afgeschreven. Ook heb ik iets beters te doen om tijd maken om dit te schrijven en uiteraard u ook.

received a contract from Total Gas and Power last week. Never seen or signed anything before. Upon inquiry they even came with a tape recording of an intermediary that we would have given permission to. In the meantime my current contract has been terminated as of February and I am transferring the company to Total. The current supplier cannot do anything and Total does not respond to anything. Watch out with this company.

What a dirty withers this is. Through my son in our vacation with a rotten excuse concluded a contract. Today I was forced to cancel the lot. Advice: do not do business with this unscrupulous scammer.

My address is 5 !!!!! contracts concluded with Total Gas and Power. Never had any contact with them, the company did not know either. Have already spoken to another so-called contractor, do not know anything either. Bank number is fake, email address of me is also fake. Have been calling for three days to resolve this. In order to become very ill, Total Gas and Power do not cooperate at all, while this clearly involves fraud.

Continued: got a message that I had to report via a link. I come to a chat agent who has no authority to help me. Total Gas and Power would call me back via the back office. Forget it! Total disinterest of these scammers. Now consider really declaring, because there are still 5 !! energy contracts at my address. No excuse or any reaction about how they are going to solve this.

You think they no longer exist ... Companies that simply ignore your question completely and ignore the promised agreements by employees. But Total Gas & Power is a winnerrrrrr!

Despite a promise to cancel contract continue to collect and not call back. 30 minutes in the queue and a chat service that functions as a refined hatch with response time of at least 5 days. "We are ready for you"? Washing nose.

People, do not step in and stay away. At the time I was approached by a scammer who worked for Total (now bankrupt) and I paid too much per month per month. Now finally only a registered letter sent with a liability statement. If you as an entrepreneur wants to enter into a battle with bureaucracy, then you have found your superior in Total.

They try to make you a customer under false conditions through collective benefits. Then log in to Total without permission. Called several times and you have to deal with the well-known shearing system. Logged out without permission from the current supplier! And also want to debit money from your account without permission! Really worthless company!

Na de verkoop opgezegd. Zou in orde worden gemaakt. Niks van gehoord. Tweede keer opgezegd en een klacht ingediend. Niks van gehoord.
3e keer geprobeerd, eindelijk een bevestiging met opzegging van de laatste datum?? Opzegtermijn van 1 maand.
Na vragen te hebben gesteld via de mail, wat die opzegtermijn precies inhoud, als de nieuwe bewoners ook al energie geleverd krijgen van de eigen energieleverancier, geen antwoord ontvangen. Wel een dreigement met 250 euro vanwege het vervroegd aflossen.
Naar mijn mening is dit diefstal en oplichting, zolang niet duidelijk wordt gereageerd op mijn verzoeken en vragen. Naar mijn mening gangster praktijken. Vervolgstappen worden genomen.

just write off 600 euros and not book them back. our monthly installment is 75 only for electricity, but now first term 600 and that is normal they say and also can not be booked back because they have a German bank account.
pure fraud NEVER BEGIN THIS POINT

Unsolicited and unintentionally a contract concluded through an intermediary Dutch Purchasing Collection by my son while it was said that it was without obligation. We received an email from our supplier stating that we had canceled our contract. We were on holiday abroad so I could not check anything and now the contract starts August 1. Starting on Monday by telephone and in writing to reverse this switch, but due to crowds, answering this can take much longer. I am not helped by phone because we do not have a customer number. Very frustrating and stressful.
I was approached by telephone on 2 August by Total Gas & Power. To my great satisfaction, the problem has been solved and the contract has been canceled.

Am persuaded by REV to work with total. After 2 days I thought of and destroyed my agreement. But I keep receiving emails and invoices from total. I receive no response on emails (by 'busy'). The chat function does not work on the site. Weird things happen. Leave me alone I have no contract with you.

This is such a bad company! No cooperation at all in any way. They don't make you feel like they want to help you at all. There is always a lack of explanation. Except Roland from the complaints department, fortunately, he helped me a lot. I'm out of there. Now curious about the final bill.

Unreachable, mailbox is even full! Too much monthly amount set by them at the start of delivery, pay per month 60 euros more than the promised 25 less. The monthly amount can be reduced by more than 10 percent only by letter. Which I will also get back, ws is the mailbox also full. Do not step in!

nooit om een contract gevraagd, toch gekregen en niemand die
je fatsoenlijk te woord staat........

A BIG LIARS!!!
PEOPLE BE AWARE!!!
What they do is illegal. On the phone the thell you a fairytale only to make you sign a contract. After you signed ewerything is divers, nothing truth.

Wat een ontzettende oplichters zijn dit zeg. Ik kreeg opeens een mail van Nuon dat ze het jammer vonden dat ik had opgezegd. Ik had deze gasten van Total Gas & Power NOOIT gesproken, maar toch hebben ze mijn huidige energie contract opgezegd en mij probeerden ze aan te sluiten.

Gelukkig heeft de helpdesk van Nuon mij erg goed geholpen en hebben ervoor gezorgd dat de aanmelding werd ingetrokken.

Maar oh jee! Als je op deze manier aan klanten moet komen dan moet er toch wel iets mis met je zijn!

A contract that they can and just for 4 years instead of 1 year as discussed by phone. They are evil. And the prices, too high. Getting in contact with them is too long a story. Until we returned the monthly amount, then suddenly after 2 months there was a reaction. They could give a discount of 15% maximum, could not that be right ??????

Are only out to score, nice talk and promise you everything. Watch out before you know you're stuck on a 5 yr contract.

Niet bereikbaar
Zeer klant onvriendelijk
Geen aanrader

This is a criminal company. Do NOT do business with them !!

Good handling, neatly canceled at current energy supplier. And immediately received the correct invoice for the new closure. Gas and electricity were first purchased from 2 different suppliers, now both at Total Gas Power. 1 point of contact! Is just that easy

I ended up with these clowns through Top Selective and now I can't get rid of the annoying phone calls. They claim to be able to use your information but are not at home when you call back to cancel or complain. It is outrageous that Total works with such a partner.

This company is calling me on my private number even though I am registered in the bel-me-niet register (do not call me). Calling people directly on their cell-phone is an outdated and annoying way of approaching potential customers. In this case, also illegal. Will file an official complaint. Do not do business with these types of companies.

Valuable service, not responding to any email and contacting us by phone is a drama. Only do what they feel like doing themselves and do not follow the rules at all. Never again!

Common sense and consultation can also prevail.

We were recently informed that our demolition house must be evacuated in the short term, a situation that policy usually does not provide for. Thanks to the common sense and reasonableness of Mr. Prakasan PERAMPALAM, we were immediately offered an extremely customer-friendly solution: the delivery stops on the demolition date without being fined. Force majeure and common sense go together here; that there is no living space is annoying enough.

Transition to Total Gas & Power as regulated, competitive rate and no problems with the administration.

I am active as an account manager in the energy industry and have already picked up a lot of dissatisfied customers at Total because they are TOTALLY said to the customer, and only interested in contract writing. The fact that lies are told to bring in the customer does not bother them. Fortunately, it now starts to become clear that these are only scammers, soon nobody will be bothered.

A star is still too much for this hopeless company. More than two years ago we would switch to this company. A few weeks before the switch I made several attempts to pass my meter readings. But the stubborn man on the other side of the line claimed that he could see the meter readings. On my remark that this was impossible because we had a meter from the year, he said: No, we can see it here. Then never heard anything from this company until last summer. (more than two years later) They were going to supply us with energy! Well I did not think so I said. After much nagging back and forth I got confirmed by email that I did not have a contract with them. Until suddenly they wrote more than 600 euros of our bill for energy supplies in September. Immediately reversed of course and Total gas and power blocked for depreciation. Now I get a bill for the final bill !! And I'm not even a customer !! What a chance-free company.

report to ACM via www punt consuwijzer punt en due to repeatedly contacting MKB Collectieven by telephone, even though I am registered at the call-me-not register and also on telephone several times have indicated not want to be called. I advise everyone to make a report, so that in the case of sufficient complaints a fine can be distributed, just like at Essent.

Pleasant approach (not intrusive) clear and transparent offer where you really pay less. Definitely recommended!

Disgusting company. You try to connect via dirty tricks. Do not do business with this party.

It is worthless business! Saddle you with a so-called 4-year contract that is not even valid without a signature, then send sky-high invoices. These scams must be stopped, the entire internet is full of equal stories! People, GO AVOID TOTALLY !!!

Very dissatisfied. Poor service and shear culture. Try to arrange something for 4 months but do not get any contact. Try to arrange a payment arrangement, you simply do not respond to it, but reminders will continue. Undisputed company I hope they will soon be bankrupt.

* Update 1; *
Answer to answer from total: So I just have to bring my complaint in writing for the 36th time? What are you going to do differently now than the other times? Reacting would be nice ...

Thanks for the automated reply Anthony, it is only time that you are going to do something instead of just promise.

* Update 2; 13-09-2018 *

Even the registered letter is not responded to. In the meantime, I have blocked their authorization (which they no longer had because I indicated that they were not allowed to use them by registered mail) with the bank. A bad thing.

* Update 3; 14-9-2018 *

Apparently the reviews are read in contrast to the contact forms, registered letters and e-mails. Called today by Total following my review update, with which they again show that letters can not be read. In my registered letter I have been very clear; I wish no more telephone contact with me. There can be contacted by mail or mail but not by phone anymore, then there are still empty agreements made afterwards that are not fulfilled because there is nothing black in white.

Very sorry the rubble they have here. For me there is only one solution and that is dissolution of the contract, my trust in Total GP Netherlands BV is completely finished!

* Update 4; 18-09-2018 *

Today the phone number of Total is blocked because they keep stalking and harassing me. From one extreme, to the other extreme ....

As they could have read in my registered letter, I only wish to be reached in writing, apparently this is quite a task for Mr. Campbell to write a letter or mail that also holds up legally, instead of a telephone conversation with undoubtedly again all kinds of empty promises. feed.

What a bad energy society after a lot of fuss I finally thought of being rid of them but after 9 months at another energy company you suddenly get a 500 euro bill from a collection agency this would be the so called settlement costs ?? hellaas called very often you will always be sent to another one and there is nothing to be done now it suddenly turns out to be an estimate because they do not have end meter readings and because it is more like a year ago following their meter reading can no longer be adjusted. you are sent from the box to the wall. but do send a collection agency to you I do not like injustice and do not leave it here at the same time I also advise everyone to work with this company !!!!

Dirty, annoying, stalking, anonymous cockroaches. Call anonymously every day. Nice if you expect a call from a hospital and these people call continuously unsolicited and anonymous. No they don't seem to really understand either.

Van de week werden wij onaangenaam verrast door onze huidige energieleverancier met het bericht dat ons contract per 31 december zou worden opgezegd. Na telefonisch overleg met onze huidige leverancier bleken we ineens aangesloten bij Total Gas & Power
We waren zeer verontwaardigd en erg boos over de manier waarop dit contract tot stand was gekomen. We hebben namelijk nooit iemand van Total gesproken en al helemaal geen voorstel ontvangen en dus ook geen mogelijkheid gehad om het te annuleren.

New offer from Total Gas and Power was a surprise to me: both out of unfamiliarity and at attractive rates. Exactly with what was promised. First bill was well-arranged. I hope it stays that way in the long term.

Stay away from this company. a big scammer gang. Get a bill from a bailiff 473 euros in one go even though I had already canceled.

Worthless company, even the colleagues of total fuels go crazy about the way of working of total gas and power! We are about to be disconnected by the grid operator. Total gas and power is not in order! On hold for 1.5 hours to be told they are closed. no response to emails. no response via the chat function on social media. etc etc. Not yet registered in national database 6 months after closing.

We too are, to our complete surprise, written by our company from our energy supplier!
After hours of phone calls, I get to hear that Total is now delivering our energy while I have NEVER heard of this company!
We have never received a letter or mail. How is this possible in God's name ?! I have re-registered with the supplier of my own choice and hope that this is also handled with this company !!

I too got swallowed by a telephone seller. They promised a cost reduction, but my monthly expenses just doubled. After having contacted both by telephone and by e-mail, nothing has changed. Now I have canceled the contract and that gives a fine of 600 euros. If that means that I can go back to the energy company for which I have been a customer for years without any problem (Greenchoice), it is more than worth it. An expensive lesson to learn. Of course, I should never have listened to that telephone salesman ... My stupid mistake.

Search the manned gas stations in google map. Went there. Refueling and handing in the card. Ready!!

Really a disgustingly sickly and misleading company that Totalgas I only had an offer and then I'm supposedly tied to a contract. Despite Totalgas's promise to adjust it, everything will continue and they will now send invoices. really sick people who work there. killing dead like vermin is the only solution.

If you do not pay a reminder in the bus within 5 working days and a collection fee of 5 days. Come on, that will be somewhere in the fine print. Now I have installed Solar Panels and should have received a refund for 6 months. We have not yet been able to bring down the advance at all and the annual statement is NOT consistent with the meter readings I have provided. They just keep on billing ?! I am very curious how this will end. Contract takes a while so it should be fine.

This company just reports to my current energy company that they are going to take me over, even though I never even heard of it!
Absolutely ridiculous!

VERY BAD COMMUNICATION, NO INVOICE RECEIVED AND PAYMENT FINE.

Without knowing and signing anywhere, we had switched to total after 6 weeks of misery and so far we cannot go back to Essent.

Terrible company! Not a single good word for them from any department.
There is a dragon of phone support there and they have never heard of agreements, changes have been left there ...

They are not even worth that one star. What a bad treatment you get as a customer. And the administration is even worse if possible

I have been called without any reason by Alex (without a surname). Alex and / or Total Gas and Power is not a relationship or known to me. Alex has my internet number and calls me to sign up for an energy subscription. After I have indicated that I am not interested, there is no link with the call-menu-register. Here I addressed Alex and then the connection is broken. Miserable management.

Total made a good offer, which means that we can heat our entire gas-fired building again for a lot less money!

Gisteren werden wij onaangenaam verrast door onze huidige energieleverancier met het bericht dat ons contract per 31 december opgezegd werd. Bij navraag bleken we ineens aangesloten bij TotalGP.
We waren zeer verontwaardigd over de manier waarop dit contract tot stand was gekomen. We hebben namelijk nooit een voorstel ontvangen en dus ook geen mogelijkheid gehad om het te annuleren. Vandaag heb ik daarover telefonisch contact gehad met de klantenservice van TotalGP. En over de manier waarop het afgehandeld is, kan ik niet anders dan uitermate tevreden zijn. Telefoon werd binnen 2 minuten beantwoord en ik werd snel en correct geholpen. Na het sturen van een annuleringsmail kreeg ik binnen 10 minuten al een bevestigingsmail dat het contract geannuleerd was. Mijn huidige leverancier kon dit ook direct bevestigen. Al met al vervelend hoe het begonnen is, maar hulde voor de afhandeling. Dat mag, mijns inziens, ook wel eens gezegd worden!

Don't fall for it !! My partner was approached by telephone and his company fell for it. From the beginning the invoices were incorrect, we tried to approach them / reach them in different ways, but none of this. By phone more than 60 minutes on hold, the agreements made were not fulfilled, contact sought again for 45 minutes !! On hold, but hung up and tried by mail. Never received a response. After several attempts approached our old society and went back. Total came with a nice bill and after another attempt of more than 73 minutes on hold !! Again made agreements and said that we only pay if they would mail a clear invoice and that we were not going to pay a fine after misery. Never received an email with the invoice, no reminders nothing! And yes Total we called and emailed about this, but received nothing !! And my surprise today .... a letter from the collection agency falls on the mat. After calling the collection agency you seem to do this more often !! This is just scam Total and nothing else !! We will certainly not pay what was on the collection. What to do together with collection agency. And everything arranged in fifteen minutes! But 15 minutes of my time, they picked up immediately, nothing on hold. As it should!! Take an example of this!

My husband would have entered into a telephone contract last year, but I knew nothing about it. until I receive an e-mail from my current supplier that they are sorry that we are leaving. I didn't understand it and started calling. I also did not know who the new supplier would be, but they could tell me that. so I called total but that went wrong immediately. furthermore you have 2 weeks to think about it, but we have never seen anything of a contract. but they could submit a tape with the conversation there with my husband. and that was true. but then you still have 2 weeks to change your mind, but since I never received a contract, I never responded. so the cooling off period would then have turned into a contract! that is not possible at all! in addition, she also sent it to the wrong email address, what I heard on the tape recording. so that's why I never got anything.
But still .... This is not possible at all ??? I have been emailing for 3 to 4 weeks now, I get no response to anything, the only thing I get is a confirmation that they have received my mail and that they are processing this as soon as possible. and that's it ....
I read the same problem everywhere in all messages, how is this possible? such a company should not even exist anymore. in any case I am going to reduce my legal assistance

Never had any contact with you and yet received a contract with all kinds of incorrect information.

After telephone contact, we would still have 4 days to cancel the contract. Despite the fact that we never entered into this contract, we canceled it anyway to avoid problems.

Now we are told by e-mail that we have to pay 100 for each contract year in a fine?
And that while we have never entered into a contract with you!

In addition, the contract is dated May 08, 2018 and we have given a cancellation within 14 days of which we have received confirmation.

You are CRIMINALS who probably just request the Chamber of Commerce data and want to split a stranglehold contract in the stomach.

We would like to receive a signature or some conversation with our commitment from you.

Then we'll talk about bums again!