BMW of Sterling Reviews

Buying, leasing, or just looking, you'll always get Class A service at BMW Sterling. Your staff is well versed in the auto industry.

Robert Harrell was professional and tried his very best to make me satisfied with the service

My husband and I went car shopping and had the pleasure of working with Kamal Benhoummad! Kamal listened to our needs and wants and patiently found several vehicles for us to look at and then test drive. No pressure to do anything, which was huge for us! Kamal was knowledgeable and considerate of what we wanted, needed, and willing to spend. What a true professional. Car salesmen are not known for any of this in general, but Kamal is that exception! If you want a stress free, knowledgeable salesman then Kamal at BMW of Sterling is your go to guy!

Peter and Rick were extremely helpful on assisting me with getting the correct parts for a quick and permanent fix for my BMW! Peter and Rick, YOURE MY HEROES! Thank you so much!

Worst service department! Unfortunately, describing the problem to the service person who then is supposed to convey this information to the actual technician is a bad system! We brought the car in for service and two of the major items were not completed.

We called the service person three times and left messages because he was 'unavailable' at the time we called. He did not return our call. We then called the service manager, who was also unavailable, and left a message to return our call. The manager did not call back.

Called again this morning and it was not a surprise that all managers were in a meeting!

I would not use this unreliable service department, ever! Go somewhere else it will be less expensive and more accurately completed.

Attractive dealership. Theo our sales person is great to deal with. Unfortunately the car trade/purchase process is too slow.

Worst Manger Bran ..:No Respect to the Customers.. Not interested to talk with Customers he is Worst...

I don t encourage to come here to buy BMW. Simply changing their mind alaways to do not apply incentives. Some times they accept multiple and next day when we come they don t accept at all

Don t buy any one from here

I hate this store

Worst service center to ever set foot in. They ll make you regret ever buying a bmw in the first place. Every time I have gone there (~5+), the service technicians are always demeaning and rude. Are they not trained in customer service? I also tried out the service center in fairfax and they are also cut from the same cloth. Rude and demeaning all around.

I have also written many bad reviews for each of my terrible experiences and bmw has done nothing with it. They should change the sign on the wall from Excellent Service to Welcome to Hell . It would be more accurate.

Entering a bmw service center is like entering a circle of hell. Worst humans ever. I can t wait to sell my bmw and never have to deal with these people again.

Totally unacceptable was the service I received at BMW of Sterling. I felt like I went to a hole in the wall mechanic who rips people off. First they performed an unauthorized brake fluid change that I did not request and charged me $149 for it. Car was not even due for a brake fluid change yet. When brought to their attention, they said they would send me a refund. It's been almost two months and nothing. When I emailed and called and left messages, no response.

Second, they claimed to find and resolve the issue of my check engine light but when i got a mile down the street the light came back on. When I returned to have it corrected, the light came back on soon after I left the dealership. When I eventually found the time in my busy schedule to take my car to an independent mechanic, they found a small hole in the crankcase vent valve.

I have higher expectations from a BMW dealership who prides themselves on excellence and professionalism.

Mustafa is an absolute professional! He made my service experience smooth and enjoyable.

Great experience at BMW Sterling working with Matthew Tillman and Anthony Lucas.
Both gentlemen were awesome to work with.
They were professional, friendly, knowledgeable and helpful.
Exceptional customer service .......

THANK YOU TO Elijah Beavers for OUTSTANDING customer service. Being a real estate broker of 32 years, I am very sensitive to the customer experience. I could not have asked for anything better. Eli went above and beyond to ensure I was informed and all progress was reported throughout the process. He truly cares about the client....ME....even AFTER the job is done. It's nice to know there is someone to rely on during what can be a tedious process. It's all a breeze with Eli! I love my BMW and I love how I am treated!

Aiman is THE BEST!! He listened to me blab on and on about nothing and was extremely patient and helpful with all of the questions that I had. He provided me with feedback and is going so far as bringing my other vehicle home to me. I was too impatient to wait for a ride to take me to pick my new car up and had to leave my old one at the dealership. He has definitely gone above and beyond and I would recommend him to everyone!

Aside from Aiman, Julius and Liz were amazing to work with as well. And if you need a dog fix, go over to the Mini Cooper side. You will meet a handsome pork chop named... COOPER! Give him a kiss for me!

My husband and I have purchased 2 cars from Kamal Benhoummand and I have to say, he has gone above and beyond for us. Kamal came to our rescue as we were leaving out of town for our daughter's wedding. Kamal stayed at the dealership until our problem was solved - I can never thank him enough for all that he did to make sure our trip was problem free. I am very happy with my new X5 and I know that Kamal will always be there for great customer service!

Brought my 2013 135is in for the Spring Service Clinic and to have a computer service code checked out. Marco was my service representative and was very attentive and professional. He made sure I was settled into the Service Lounge and kept me abreast of status of my car. Within an hour he informed me that the battery (original) was not holding a full charge and was the cause of computer codes. Also, I reported an occasional drip of oil under the car which was determined to be the oil filler cap. Within two hours of arriving Marco had me on my way all issues resolved and also in a freshly washed & vacuumed car! Couldn t have been happier to have all issues resolved and give Marco high fives for his help and support!

The experience I had when shopping for my new vehicle was excellent. The sales person (Angela Collins) was very knowledgeable and very helpful. However, things deteriorated rapidly from there. While taking delivery of my new vehicle, they tried to change the interest rate, and insisted that they had discussed this with me (they had not) and tried to claim that the previously agreed-upon rate did not apply to my vehicle. I literally had to show them - on their own website - that the agreed-upon rate was actually the rate shown online. After resolving this, and signing all the paperwork, I literally waited in the waiting room for 3 HOURS before their one and only "BMW Genius" was able to meet with me and walk me through my new car's various options and features - or so I thought. All I got was a 20 minute tutorial on how to connect my phone to the vehicle, and a quick run-through of how to use the phone interface. No explanation or demonstration on how to use the Parking Assist feature, or the safety features, or the many other options that would actually be good to know before driving off the lot. And finally, I have now owned my new vehicle for 6 weeks, and this dealership has still not paid off the loan on my trade-in. I am now receiving late notices from my previous lender, since I did not make the payment that was due a full 4 weeks after I handed over the keys to my trade-in. I think I have said enough. You get the picture

By far the most enjoyable experience we ve ever had purchasing a car!! Thanks Melissa.

Before I got Elijah Beavers as a service adviser I was getting passed around to a different adviser each time I came into the dealership with mixed results. Elijah is very proactive and gets things done. He always follows up and is good with getting the car worked on quickly. I highly recommend Elijah Beavers for your service needs at BMW of Sterling.

This is the first service for my 2018 X3. I chose BMW Sterling for the job. Eric Brown is the Advisor I worked with. He is very professional and knowledgeable. He discussed with me for the maintenance works needed, and even reminded me for the safety inspection due. My first maintenance experience with BMW Sterling is very positive. Thank you, Eric!

Carlos Martell provided me excellent service. He was able to answer any questions i had and get me a good price on my service. Very Happy with my visit.

Mac made the entire process of test riding the vehicle, negotiating a price, detailing the car and showing me how everything worked on it, very easy. Nice person to work with. I would recommend him to anyone seriously considering a BMW.

I worked with the service advisor Chris Hicks, and he went above and beyond for me. His extensive knowledge as a previous Master Technician really showed true professionalism and dedication to this amazing brand. I highly recommend BMW of Sterling to anyone who is looking for the best possible dealership exprience.

Thank you Eric Brown for the great service from the service department.
Eric explained to me in details what is the issue and how long will take. He is one of the best. Thank you again for your help.

Vance was a awesome guy to work with and very good customer service. Had me in and out in a hr.

Always great customer service from Sean. He provides detail updates on each step of the vehicle service process. Awesome job!

I leased my X3 in November from Kamal (who is the very best person I have ever talked to in purchasing a car) and have been back to the center for a couple of services. I had Eric Brown as my advisor the first time and I have gone back to him every single time I have any work done. He is super professional and very understanding of concerning situations. He also is very transparent of issues that may arise and is always very straight forward and I love that. I will continue going to him for any service on my car. He had Fantastic customer service and professionalism. Highly recommend!

******BEWARE OF THE SERVICE DEPARTMENT******

1) Never ever expect their phones to work or someone to answer your phone. You can expect may be a 1 in 1000 times to someone answer your calls. They have 20-40 people just for sales but not enough people to answer the calls in service department or the shuttle service or any other department other than the sales(because they want your fat wallets).

2) Never ever go with a shuttle service because they can be prompt while dropping you off but, you will be left alone and even forgotten to be picked up even after giving a 100 calls. Of course only 2 or 3 out of those 100 calls will be answered by the so called super busy department.

3) Never ever plan to get any issue resolved with these guys as they will just say they cannot duplicate the issue.

You will be so frustrated trying to get at least the operator over the phone that, you will feel its better to start walking and get there in person rather than wait for them to respond to you calls.

Very positive experience. My service advisor, Sean Spicher, was great! He went above and beyond to help diagnose an issue with my vehicle, to research my maintenance history to identify possible recalls and parts still under warranty, and to keep me posted about the status and expected completion time for the repair throughout the process. I was very impressed! I will return and trust BMW of Sterling with my car and my business again in the future.

Had to take my car in for a recall and had an overwhelmingly positive experience. Elijah communicated with me throughout the whole process so I felt my car was in very good hands and I was never being taken advantage of like at some other dealerships. Will definitely be back!

Great and easy experience. Girish did a great job getting me the best deal.

I have to give a big shout out to my man Marco in the service dept at BMW Sterling! This guy is always willing to go the extra mile to ensure I m satisfied with the work on my X5M. Very professional. Marco and master mechanic Mason are tops in my book!

Mr. Tillman approached me without overwhelming my wife or me into buying a car. What made my car buying experience wonderful was Mr. Tillman's sincerity and the willingness to go the extra mile without hesitation. He even came into the office on his day off when I came to pick up the car. I would highly recommend Mr. Tillman if anyone is looking to make their car buying experience memorable!

Robin Jones was very excellent and professional with me. She gave my vehicle the attention it needed, and I will use her the next time I have to go the dealership.

Eric was my service advisor and he did a great job! They fixed the vibration I had when braking. Car drives like NEW!!!

My service adviser, Beaver, was outstanding! Work was completed on time and below the original estimate.

Neils didn t provide customer service. He provided a great customer experience! I would highly recommend him to a friend or family member interested in purchasing a vehicle from BMW of Sterling.

Vance Doughty is an excellent sales rep. His expertise and level of care and decency goes beyond excellence. I am very happy to deal with and strongly recommend him.

It was really nice to get the BMW serviced at Sterling.

Sean Spicher - SERVICE ADVISOR
Excellent he helped line up the work with good suggestions and a loner and followed up with comments and changes Every thing went great

Very nice dealership they know how to easy sell and well aware of the cars

Mac Safi at BMW Sterling was professional, honest, and a pleasure to work with. Was able to do most communication over the phone and through email. He found the car we wanted and made a smooth transaction. Highly recommend.

Neils Ribeiro in sales is the most patient and helpful salesperson I have ever worked with. He is honest and genuinely wants you to love your car. He won t try to talk you into something you don t want. He listens and takes the time to find what you re looking for. I really liked working with him and would recommend him to anyone.

Good overall experience. They wanted to earn my business and did a great job doing so. Sal in Sales was good, knowledgeable and very helpful. The manager Jay aka Julius was good and even Chad in Finance was good. I used to hate this place but since their acquisition, this is a totally different dealership. You may want to check them out if you have the time!
Okay...60 day update. Warning x-drive does not work in winter weather if your car has summer tires. Check this before you buy. Finance lost our paper work which caused an issue w BMW Finance. Trying to get finance to call you back was challenging. The dealership s complimentary Saturday car wash is only available sometimes. On 3-13-21 their car wash machine was broken. It had issues two week prior to that as well.

I have owned many BMWs, why do I keep coming back?? Costumer service! My experience today was second to none, Mr. Arnold Dumont attended all my needs and then some. He was very patience and happy to help me get what I wanted. He did not pushed a car on me, he actually took his time to make sure my needs were met and that I was satisfied with my purchase. We problay drove six different cars untill we find the one that fitted my taste and budged. If you getting a BMW product from Sterling BMW you need to ask for this young man. Thanks you sir! BMW needs more Clients Advisors like yourself.

Working with Driton was great. He answered all my questions and gave an overall no pressure buying experience. I am very happy with my new X3 and Driton made the buying process easy. If you are in the market for a new BMW, I would recommend going to BMW of Sterling and requesting to speak with Driton.

Working with Robert Graves and David Comfort has been a very pleasant experience. They are very knowledgeable and took their time. I will definitely work with them again.

I bought a used 2015 car back in April 2018 with 30,500+ miles on it. Before purchasing, I was told that all scheduled maintenance were done on the car. Given that it is a BMW dealership and that the previous owner is an associate, I trusted. I scheduled an oil change roughly 2 weeks ago and was informed that the spark plugs ($900!) needed to be replaced. I was also informed that it needed to be replaced every 15k miles and it was done when the vehicle had 14k miles on it. Assuming that this is correct and based on what my sales person told me, the spark plugs should have been replaced at 30k miles before the vehicle was up for sale. I reasoned this with the service advisor and said he will reach out to their General Manager to see what they can do for me. A few days later, he left me a message stating that the reason why the spark plugs were not replaced was because the service was not due when they scanned my keys and that it was not due until September of 2018. I told him that I absolutely cannot comprehend that reasoning given that in our previous conversation, the spark plugs were to be replaced based on the mileage on the car and not the age of the car. We have been going back and forth for the past few days and OF COURSE they are sticking to their reasoning.

There have also been other instances in the past where I would leave multiple messages for the service department and not get a return call.

I have contacted BMW Headquarters and their response was favorable. A formal complaint has been added to their data base.

Very poor customer service.

***UPDATE***
I appreciated the call back from customer relations, but the "resolution" was just a reiteration of what was already said. They didn't work to resolve any issues and could care less about what your reasoning may be.

If you're in the market for a used car, be very cautious! Ask as many questions as you can think of and make sure everything is documented. It's very difficult to make a big purchase from a business that lacks integrity.

Beaver did a great job supporting me as I was getting my car serviced. He provided timely communication to make sure I knew the status of my vehicle. He also helped with an extended maintenance plan. I was completely satisfied with my service visit.

Danny Saboor was a pleasure to work with and always followed up in a timely manner. I configured an X7 online and when I placed the order with him, he immediately updated one of his allocations and provided the order number on the spot. I got a great deal too. When I took delivery of my X7, everything was perfect with the vehicle and it was provided exactly as specified. I highly recommend Danny and BMW of Sterling.

Experience from sales through 2 years of disappointing service, can't think of a single positive experience.

Bought new 550i M with no trade in and no negative equity. Somehow, 2 years later after driving only 15K miles, they tell me this car has depreciated in value $30K.

Service never answers the phone. When you finally figure out how to obtain service, there is no follow up. Was informed of a part recall 2 months ago. But, the part still hasn't shipped "from Germany."

Had oil supposedly changed, yet within 7 days oil light comes on and come to find out, the oil is now empty (7 days after an oil change appt here.)

And I still can't get anyone on the phone.

Good luck if you do any business here!

I would like to mention "Eric Brown" for his exceptional service during my visit. He was detail-oriented, took care of maintenance and safety inspection of my X3 and went above and beyond to assist me with my needs. Thank you once again Eric and BMW of sterling. Please keep up the good work.

I have been a BMW of Sterling sales and service customer for more than 12 years. Their high level of service is what keeps me loyal. As an owner of two BMWs I rely exclusively on my service advisor, Carlos Martel. He is THE go-to-guy for friendly, professional, and knowledgeable handling of all my service needs. Whether I have an appointment, or drop in with an emergency issue, Carlos is on it immediately as if I were his only customer. He assesses service needs quickly and accurately, and keeps me advised of work progress in a timely way so that there are no surprises. Carlos is more than a "service" advisor...he is my "trusted" advisor.

Outstanding service. Thanks to Robin Jones [Advisor] and Mike Salins [Shop Foreman] for taking on the task of repairing the retractable roof on my wife's Z4 using the supplied couplings and hydraulic hose from Cabriolet Hydraulics resulted in a less expensive repair than was proposed by the BMW dealership in Colorado Springs. I would certainly consider BMW of Sterling for future repairs and service on both our '98 Z3 and '10 Z4.

I always do my vehicle maintenance with here Eric Brown.

On Saturday, I had a pesky Tire Pressure Sensor go off and was baffled as I had just had that checked a couple of months ago. In any event, I dropped by BMW of Sterling, spoke with Andrew Dukes in the service lane and 15 minutes later...problem solved!!! No muss, no fuss...just excellent customer service!! he even went so far as to take a look at the I-drive and correct the appropriate PSI readings, so I shouldn't have this problem again. Bravo Zulu, Andrew! Well Done & Thanks!!
Mike Farrington

I had the pleasure of working with Eric Brown in the service department yesterday. I found Eric to be the consummate professional with a thorough knowledge of my car and the work required to keep it in excellent condition. I trust Eric s recommendations and judgement; he is the reason that I will keep coming back to Sterling BMW for my vehicle service.

I brought in my BMW M6 for service and had Moses as my service advisor. He was extremely professional and helpful through the whole process. I will seek him out whenever I bring my car in for service in the future.

Eric was awesome he helped me out with my tires. Point out that I had a nail in the tire that I never knew about. Shout out to Eric!!!

It was great. Matthew Tillman was a true professional from start to finish. Follow up was prompt and continuous. I would recommend him to anyone. He made the purchase very personal too -- I felt like he really cared about me and my purchase. The dealership was very impressive and Matt lived up to every expectation I had.

Eric Brown provided outstanding service and support to both of my vehicles. I came in for some work on my older X5 and then had a warning light concerning my tires on the X6. Eric quickly checked it out, found a nail in my tire, and has it replaced that same day. Outstanding service as usual!!!

Received some marketing material from the Sales manager, whom was who I met as soon as we got out of our car. Showed him the letter which was an offer to get out of my almost finished lease (6 payments left) so inside we went. Once inside he introduced us to Danny who walked us over to his desk, and the second question he asked was how much we were going to put down, and if I was willing to go up on monthly payments. Wow... I was holding in my hand a letter that claimed to not need to... Just goes to show how much they will tell you anything just to get you in the door. The Sales Manager was very professional, but he should really work on his staff... if you walk out after 5 mins at a table they re are doing something wrong... considering your letter even stated what my current monthly payment was and that they could meet or reduce your monthly payments

Picked Up my CPO 2015 M3 !

Sal My Salesman was the man! David the GM, Ali The FM All where fantastic i know where i'm shopping for BMWs from now on!

Fixed my problem quickly! Nice place to work if you can't get a loaner too.

Just went in for service on December 13th, my service advisor was Eric Brown. He was extraordinarily helpful resolving an issue I had with the BMW dealer I bought the car from. I will be asking to work with Eric again.

This is my go-to dealer for all my parts and service needs. The staff is incredibly friendly and professional, and they honor the CCA discount. Not to mention one of the most impressive looking dealerships in the area.

The service from Andrii.Bedratenko was excellent. I really appreciate his top class customer service.
If you are buying a BMW, do yourself a favor and buy one in BMW of Sterling. Don't waste your time on nearby dealerships, I've done this mistake and I don't want anyone else to make the same one.

I wish I could put zero stars, but it wouldn't let me post without clicking on at least one star! All I wanted to do was schedule a regular maintenance appointment, but the schedule service page was blank. I tried calling the service # and all I got was voicemail (this is 11am on a Saturday), and when I tried asking a question about it on the chat window that was on the service page, I was told that it was a dedicated sales chat window! So what? -I buy a car from there and after it's paid for, there aren't any resources to help me maintain it? So frustrating! Customers, go to another BMW dealership!

Excellent car buying experience with Jose Zapata, from test driving to purchasing. Thank you!

Hi my name is Ever iglesias. I want to thanks Carlos Martell! I took my bmw 335xi 2008, and I had good service! I m very happy with the service they did to my car!!He is very professional and very kind person. Also he is bilingual!! If you take your car to BMW of Sterling ask for Carlos Martell.

Matt Tillman has gone above and beyond to provide the best customer service possible.

Robert was extremely knowledgeable about the 5 Series features and technology. He did a great job explaining the performance advances BMW has over other cars in that class. He also went out of his way to help me find the right model that fit in my budget.

Great experience with my sales guy Kamal Benhoummad. I have purchased 3 vehicles from him now. I highly recommend working with him if you are in the market for a new BMW. You will not be disappointed.

Very pleasant experience. My sales advisor Gabriel McCloud was wonderful, very knowledgeable and patient with me as he was helping me find the car I wanted, he is always there when you need him. I've had my car for a couple of months now and I'm very happy with my CPO 3 Series.

In regards to the service department, I must say I could not be happier with my service advisor Steve Dukes. He is the best service advisor I've worked with in months.
He is always very kind and willing to help whenever you need him.

He always make sure my husband and I get the best possible service, we will keep bringing our BMW M5 and our 328i for service here.

Go see beaver hes the man! You will not be disappointed. That says a lot coming from someone that owns a repair shop and still goes to the dealership for excellent service.

Robin Jones and Mike Salins were very kind and resourceful and resolved my concerns. Mike is inspecting my car personally. Very satisfied with this level of customer service after a rough start. But we got there.

Excellent and very satisfactory. Kamal was very knowledgeable about the car and helped us make the right choice.

Everyone I have come in contact with over the years has provided the best service - professional and friendly.

Tarina Willoughby is the most unprofessional person I have ever seen. Avoid this lady at all costs!!!!!

I was eyeing a pre-owned toyota highlander for a while and I found one at BMW of Sterling. This vehicle was in great condition. My sales person Mac was helpful and responded to my questions promptly. I was in and out of the dealership in less than 2 hours with great looking highlander. I definitely recommend looking at off-brand vehicles here for good deals even though this is BMW store.

It could not have been a better experience! Neils was the perfect gentleman from the first time I met with him, and didn t make me feel pressured to purchase anything other than what I really wanted / needed / could afford. He communicated the status of the production and delivery of the vehicle every week. He made the buying process a great experience. I would recommend him to anyone looking to buy a BMW.

I recently accompanied a good friend to the dealership. My friend (Susan L.) is a widow and felt that she needed some support with buying a new car. She had initiated contact with the dealership a couple weeks prior to last Saturday s visit and was fortunate to have been connected with Newton Gentry. From day one, Newton put her at ease and assured her that he would be her best advocate. He located the perfect car (for her) from their extensive inventory and had it ready and waiting for us when we arrived. After a short test drive, we began the ( stressful part ) negotiation phase. Our friend is on a budget with firm limitations. Newton s personality, professionalism and sincerity came shining through during this process. In an unexpectedly short period of negotiation, he made the deal possible. When he says he is working on your behalf, he is truly serious. We greatly appreciate all of his efforts and will most definitely work with him again. We would strongly recommend Newton to anyone shopping for a new car. B.

Fantastic overall experience with Faris Turkistani at Sterling BMW yesterday 2/18/19! Faris helped me find an awesome vehicle with the perfect combination of performance, functionality and cargo space. I had a blast test driving multiple vehicles before ultimately deciding on the X3 M40i :) Thank You Faris!!

Beaver was great. Checked me in quickly, informed of the work being done, and got me out fast.

It was a tough negotiation but an overall pleasant buying experience.

Any people who would previously hire Lawrence larry king (google franklin coverup) are not people you want to ever meet let alone buy something from.

Showed up on a Saturday morning with no appointment....wanted to get a new set of wipers but couldn't at my last service because it had been less than a year and my maintenance plan wouldn't cover them....Eli apologized and told me that it would be at least an hour if I wanted to wait....He had me out in 45 minutes...very happy...

Dealt with the parts dept, and found them to be very helpful, knowledgeable, and pleasant. They also introduced me to Josh, in service, who was also great. We ll definitely recommend BMW of Sterling, and will be back!

I was floored by the professionalism of the entire staff. Car salesman have a certain stigma and these amazing guys definitely break the stereotype. They really make you feel like you're part of a family and give you the white gloves treatment from the time you walk in the door to the time you're signing off on a lease.

My service experience at BMW of Sterling was outstanding. Robin Jones, my service advisor, was professional, knowledgeable and friendly. Great customer service!

Service appointment girl is terribly unprofessional. Called to schedule an oil change service. Asked about a winterization service and the girl got annoyed and gave me a lecture about the difference. Had a terrible tone an attitude on the phone. Left a VM with the Service Director with disinterested feedback only to be flanked with lies he heard from his employee that I was being uncourteous. Mmm... Appalled and upset, I called the SD back to explain but he did not returned my call. He probably didn't wanted to be bothered with such nonsense. Too bad BMW of Sterling... You just lost another potential customer for a lousy service issue and not bothering to hear the customer side of the story. What a shame...

Be sure to ask for Dexter. He is very knowledgeable about the cars and he will not push you or oversell you. He's honest and worth waiting to work with him. Put a hold on your car if you are thinking of buying or get there early in the AM as the cars do sell quickly. Dexter is very accommodating and will meet you early before others.