Rajesh G

Review of BMW of Sterling

******BEWARE OF THE SERVICE DEPARTMENT******

******BEWARE OF THE SERVICE DEPARTMENT******

1) Never ever expect their phones to work or someone to answer your phone. You can expect may be a 1 in 1000 times to someone answer your calls. They have 20-40 people just for sales but not enough people to answer the calls in service department or the shuttle service or any other department other than the sales(because they want your fat wallets).

2) Never ever go with a shuttle service because they can be prompt while dropping you off but, you will be left alone and even forgotten to be picked up even after giving a 100 calls. Of course only 2 or 3 out of those 100 calls will be answered by the so called super busy department.

3) Never ever plan to get any issue resolved with these guys as they will just say they cannot duplicate the issue.

You will be so frustrated trying to get at least the operator over the phone that, you will feel its better to start walking and get there in person rather than wait for them to respond to you calls.