Calvin McDowall

Review of BMW of Sterling

Totally unacceptable was the service I received at...

Totally unacceptable was the service I received at BMW of Sterling. I felt like I went to a hole in the wall mechanic who rips people off. First they performed an unauthorized brake fluid change that I did not request and charged me $149 for it. Car was not even due for a brake fluid change yet. When brought to their attention, they said they would send me a refund. It's been almost two months and nothing. When I emailed and called and left messages, no response.

Second, they claimed to find and resolve the issue of my check engine light but when i got a mile down the street the light came back on. When I returned to have it corrected, the light came back on soon after I left the dealership. When I eventually found the time in my busy schedule to take my car to an independent mechanic, they found a small hole in the crankcase vent valve.

I have higher expectations from a BMW dealership who prides themselves on excellence and professionalism.