Jan Sahm

Review of BMW of Sterling

Worst service department! Unfortunately, describi...

Worst service department! Unfortunately, describing the problem to the service person who then is supposed to convey this information to the actual technician is a bad system! We brought the car in for service and two of the major items were not completed.

We called the service person three times and left messages because he was 'unavailable' at the time we called. He did not return our call. We then called the service manager, who was also unavailable, and left a message to return our call. The manager did not call back.

Called again this morning and it was not a surprise that all managers were in a meeting!

I would not use this unreliable service department, ever! Go somewhere else it will be less expensive and more accurately completed.