BMW of Sterling Review

Had to take my car in because the check engine light came on a few days after I got my oil changed. I always have an issue getting a loaner and I had planned a family outing which I needed a vehicle for. Eric was my service advisor and he made sure that I got a loaner and that my car was thoroughly checked and gave a detailed explanation of what was going on. I strongly recommend if you go to have Eric as your service advisor. He is awesome!

I have had the chance to deal with them on a few of occasions and have never considered setting foot on their property since. It is amazing what an impression a business can leave on people without people knowing the truth. I simply wouldn't purchase my BMW there if the next closest one where on the west coast. I am leaving out the ddetails. BUT
let me assure that i am not one of those folks who only leaves a partial story and include a pertinent fact that changes the story. THAT should tell you something. It has to do with the quality of people working there. I wrote this because I saw a commercial on tv. You can change the perception of people obeo time or gain new customers but certain experiences can simply not be forgotten. Americans tend to forget. I don't. I will never purchase a BMW at that BMW of Sterling

I Took my girlfriends 335i in for service at bmw of Sterling and was helped in the service area by Marco Aldana. I d like to thank Marco for his exceptional customer service. I would recommend BMW of Sterling and Marco Aldana to any and all bmw owners as he was very thorough, informative and clear about all aspects of my visit and service. I will definitely be coming back to Bmw of Sterling.

Carlos is awesome! Takes care of everything quickly, efficiently, and with a smile!

As a long time BMW fan, my recent experience with Sterling BMW had been the best comparing with other dealerships that I had dealt before. Andrii Bedratenko has been an excellent sales Consultant who provided very prompt and detailed responses to my inquiry. With his help, the entire process was much smooth and I got the car that I like. Highly recommend Andrii!

Just bought a 3 series sedan with the help of Matt Tillman. He was great to work with and made the whole process painless. Highly recommend him and BMW of Sterling

Our Client Advisor was Karl Mackey. Mr. Mackey was truly exceptional. He was fully versed in all aspects of the vehicle itself as well as all of the "routines" that are usually so incomprehensible to the purchaser. All of our questions were answered completely. We were never pressured to make any decisions, and when we did decide we were confident that we had been given all of the information necessary. We were treated as valued individuals by Mr. Mackey, his manager Tos Chesson, and Finance Manager George Jajonie who were all professional, helpful, and knowledgeable. We would recommend highly BMW of Sterling for a thoroughly professional and pleasant car purchase experience.

By far, the best service I've received in 20 years at any BMW Dealership. Thank you Robin.

Bought from out of state, sight unseen. Car is in perfect condition and well worth the effort. Paperwork across state lines is a little troublesome, but other than that it was a good deal. Jose Rivera was excellent to work with.

After multiple issues with my car, Elijah Beavers, the service advisor, dealt with them head on. He is extremely efficient, informs you of an update as soon as he knows of one and he makes sure his customers are very satisfied with the end result. His determination and work ethic are impeccable. He is the man to go to.

Ralph has been my go-to salesman for all my BMWs. His a knowledgeable person and really takes into consideration our family needs/wants/must haves and, always, finds the right vehicle for us. He always goes above and beyond with us. I would recommend Ralph to anyone!

As always, Robin is on top of her game. She s always prompt to getting my services scheduled when needed and keeping me filled in on the progress. I managed to blow my tire late one night and she responded immediately getting me set up for service the following morning. Amazing customer service and my favorite person at BMW of Sterling. Thank you for all that you do!

I had a wonderful experience when I came in today for help with setting up a new key for my BMW. I had not previously received service at this location and will definitely be returning in the future! Marco at the Service Desk did a great job taking care of me, and the managerial staff were also on-hand and accessible to answer questions. I highly recommend this location!

This dealership look good from outside and inside. May be you can buy a car if there is good offer because you cannot expect great offers from them. Serving and follow ups wise I can rate them as horrible, worst, annoying, disgusting etc. they don't have a dedicated person to take service appointments. If you don't believe me, you can try calling them and have your own single start experience of your life

Had an excellent experience buying a car. Your sales representative, Jose Zapata, accommodated me very well and shared all the necessary information that enabled me to finally make the decision. I am very happy with the ourchase!!!

Great! Mr Beavers was very professional and helpful.

The organization of the maintenance area was excellent as was my service advisor, Mr. Mark Kwon. This was my first experience with a BMW garage in the USA, I relocated here from Heidelberg Germany less than a year ago. Without a doubt, the efficiency of the staff as well as the condition of the intake and maintenance area was on par with the best I have seen in Germany. I needed a replacement car for two days, and BMW picked up the cost for that, although it was a Toyota. I am both surprised and pleased and will, no doubt, return to Sterling for subsequent maintenance and recommend the center to my colleagues who own BMW vehicles.

5 starts because of Carlos Martell. He follow up with me about my vehicle while it was getting service and after it was. Keep up the good work

Kamal has worked with me on several BMW leases as well a purchase over the years. He is professional, responsive, and available to answer any question(s) that I have had during each transaction. I would highly recommend Kamal to anyone interested in leasing or purchasing a BMW as he will take great care of them.

Happy w/ Robin! Not happy w/ Sterling's interpretation of the safety inspection regulations. Failing an inspection for not having side reflectors is absolutely ridiculous and does not pass anyone's common sense test! And the $186 quote to fix it is also ridiculous!

I just want to show the people my experience with this crappy dealership. What they have done to me I hope this doesn t happen to the next person after reading this review. I traded my 2015 dodge challenger 392 SRT for a 2014 BMW 550i fully loaded with 5600 miles. Seller, great guy told me right before I purchased the vehicle oh it was in a accident OKAYYY how bad of a accident? Just a small accident here on the lot but everything is fixed no issues. Nothing showed up on a carfax report, test drove and looked over it as best as I could have and no issues so far. They knocked only $2K off the selling price which was $69K. But they still find ways to get you to pay more for the vehicle with their scam tactics. Okay deal is done and I leave with the vehicle. About 3 month has passed and noticed a visible damage on the RT side door panel, so now I m really curious as to how bad the accident was and what was covered up. So I take my car to a body shop that services Richmond BMW vehicles in my hometown to do some investigation. If I could show you the mess they found wrong with my vehicle, but I have posted a few pics online so you can see for yourself and there's more damage that's covered up and not put back together the proper way. First off my car was in a wreck, a bad wreck, not a small fender binder. I still have visible undercarriage frame damage, interior frame damage which all this is hidden from the eye that we cannot see unless we really do a thorough inspection. I have horrible weld work that corrosion and rust is building up on my quarter panel, I have bonding and freehand crap work that looks like someone at the dealer paid under the table at someone s house to make it look good. The paint job was horrible, rear passenger door replaced and much more damages that the body shop said he did not want to take apart because he was going to have to charge me to fix it back properly. So after this information w/photos, I take my car to Carmax to get appraised and they said man where did you purchase this vehicle and how much you paid for it? So I gave them a brief rundown and they said my car was only worth $31K because of that accident with bad body-shop work, we recommend that you take it back and talk to them because that was FRAUD, so now I m HOT. Called my seller and had some words, emailed him all the visible evidence of the cover up crap work that I would have never thought a dealership like this would do. I expect that from a rinky dink dealer. My seller says man I m sorry about this and I really tried to get them to knock off more money, but what would you like me to do? I said I WANT MY MONEY BACK ; this is not fair to me as a very long time customer of BMW. So he gets his boss man which wasn t the general manager and I don t remember his title because I could care less at this point. He talks to me and not in his words but pretty much tells me nothing he can do for me. So the dealership appraises my vehicle, said they will give me $40K to buy it back and purchase another one of there vehicles so they can stick it to me 2 times. WOW really guys? What you have done was fraud, sold me this crap car that is going to be a rust bucket within a year that has frame damage and other damages that wasn t disclosed to me. This is what you called not being appreciated for your service and that crap we go threw. I know I want my money back, I will fight this and do not care what it cost me. Hope this review helps.

Very pleasant, very professional. Dropped my car off and was taken care of immediately. I received a call from a service rep towards the end of the day when my car was ready. The loaner was also ready quickly.
Had my car serviced again, same experience. Stefan, my service adviser was in touch with me promptly giving me status of my car. Very nice.

I have been a BMW owner for over 25yrs and purchased numerous vehicles during that time but this was the first time from BMW of Sterling. I was shopping from out of town and Matthew Tillman was exceptional in helping us with the purchase long distance. He answered all of our questions (including my wife's many questions) and helped guide us through the process with patience and professionalism. He was very easy to work with and responded promptly to all of our inquiries and made buying a car a pleasant experience. The entire staff that we dealt with at Sterling was wonderful and would highly recommend their dealership.

Customer service is nowhere to be found. Our salesmen was having me jump from car to car to show different leather and exterior color combos instead of showing some swatches in the showroom. I believe that showing swatches of paint/leather colors should be the norm on an $80K vehicle. The service department is also below average to say the least, in regards to customer service. Took my vehicle in after getting a confirmation over the phone that it was ok to wait on a taillight failure repair/diagnosis. After waiting nearly 2 hours I was told that they didn't have the part so I have to come back next week. TWO HOURS to tell me the part isn't in stock, really? I was told that they would wash the vehicle if I had another 10min and although I was upset I figured it wouldnt be a total waste of time if I at least got my car cleaned... After 30min I asked where my car was.... they couldnt find my car and I missed an important meeeting!!!! I went and searched their lot to find my own car. When I found it with the service advisor himself he said, "oh looks like they forgot to wash it, sorry about that" UNREAL. Go elsewhere

BMW of Sterling's online parts ordering department is great! They have competitive prices and if something you need is out of stock and needs to be ordered, it arrives at the parts department within a day or two. Their communication throughout the entire ordering/pick-up process is also top notch. I highly recommend going through them for all your parts needs.

My wife and I worked with Robert and George (finance manager) and they were both amazing. The buying experience was a breeze--mainly because the car we were buying was so competitively priced. There was a minor programming problem with the car that needed a couple days to fix. Instead of making us drive back up to Sterling from Lynchburg (where we live), Robert offered to deliver the car to us after getting the repair taken care of. I'm young, so I've only ever bought two other cars, but this experience was one of the best I've ever had. I felt comfortable, not rushed, and Robert and George were both honest and very accommodating to our needs. Looking forward to making another purchase from them in the future!

Most pleasant experience, I have had buying a car. Mac know s his stuff!

Kamal is a professional! His attention to detail throughout the transaction was rewarding thus turning the purchase of one vehicle into two new BMWs. The basic tenets of a transaction; honesty, know your product, and performance. All were obvious and I'm not sure he sat down the whole time. He is a professional and surrounded by professionals at the dealership, great services throughout, great experience!

Walked in today, did not have many questions but wanted to take a closer look at a specific car, see it live, drive it. Nobody at the front desk, walked back and forth for about 15 minutes - nobody asked me anything. I helped myself to jump into a 328i xDrive which was in the showroom and very close to what I needed to look at, that was about it - I left like I was never there.

As an out of state buyer, Matthew was absolutely amazing and outstanding in my buying experience. He is very responsive, friendly and warm. He went above and beyond in transparency and support to make sure I was comfortable and had everything I needed to complete the transaction. I am completely grateful to Matthew and the team at BMW of Sterling for making my first BMW buying experience an amazing one. I highly recommend them!

Service here is great! And they provided all the information of the vehicle that I want. This car looks very good so far. My agent is Aiman Wahba

First, they change my brake oil and when i left my car still shows me a maintenance message so, i came back and they said we forgot to reset it.

Second , i wait for my car wash for approx 2 hours after the state inspection done

Third, They ordered a part for me and now its over a month but they did not get it and now they did not respond my calls and texts.

In a row it happens to me 3 times. Now i am done with it. Never go there again.

Excellent customer service from salesman Gabriel and General Sales Manager Jeffrey Pen. I cannot day enough nice things about the service we received. As a company owner myself, it is rare to see such incredible customer service top to bottom of all the staff. I highly recommend Gabriel and making your next purchase at BMW of Sterling!

Getting my 335i serviced is easier with people like Robin Jones as your Service Advisor. She has the answers to your questions.

Excellent service - Robert Graves went above and beyond and was super helpful and kind throughout the process. I would recommend asking for him if you re thinking of purchasing a car from Bmw Sterling. They also offer free pizza on Saturdays :)

Matt Tillman is hands down the best sales I have ever worked with. Not only was Matt knowledgeable on all the BMW models but he was also patient and easygoing throughout the entire process. The best part of the entire experience was that since the 2019 X5 purchase was a surprise gift for my mom, after finding me the perfect spec, Matt took it all a step further and went above and beyond in helping me finalize the purchase (paperwork and all) beforehand as well as organized a spectacular delivery that took my mom by complete surprise. All in all, my experience with Matt was both professional and very fun; I will 100% be reaching out to Matt for any and all of my future BMW purchases/needs and whole heatedly recommend that you do as well!

Sent an online request regarding a vehicle. SPECIFICALLY STATED I WANTED TO BE CONTACTED VIA EMAIL. Got a call from Jonathan Greaves and then received an email to which I replied to with a question. Never heard back from him.

Eric Brown did a great job taking care of all my repairs at BMW Sterling. Also he made sure warranty repairs are done. Thank you Eric.

I had my tires rotated and balanced for $120 while 328xi was in for a safety recall. After leaving and getting on the highway I experienced a bad vibration from 60 and up resulting in my steering wheel violently shaking in my hands. I brought the car to Mr. Tire once I limped her home as she was pretty much not drivable at any speed over 55. All 4 tires out of balance! Front right and left rear with more then 2 oz each. Hard to believe they actually balanced any of the tires. If their machine needs calibration and is out of spec, all 4 tires would have been out of spec by the same amount. Mine were out of spec ranging from 0.7 to 2.5. I paid $33 at Mr. Tire for the same job, this time done right, and the car runs smooth at any speed now. BMW of Sterling either did a seriously bad job or no job at all and just charged me for it. I called them the next day and am still waiting for a manager to call me back. To be continued .

Very pleasant experience having my 550 serviced at BMW of Sterling.

Excellent service. Tony was very accommodating - appreciated the use of a rental car for a few hours during the service. I'll definitely be back.

I came to the dealership to buy some accessories for my car. I called to see what time they sell accessories until, and the woman who answered my phone call said that they sell accessories until they close at 8 PM. When I got here, I was told by a woman at the service desk that I was given bad information by someone who was "new", and there really wasn't any attempt to remedy the situation. Basically, sorry, but it sucks that you got bad information. Don't shop here. If this is the kind of service that you get when you're not buying a car, just imagine what kind of service you would get if you actually had an issue with your car.

Poor service!!! Was sold extended service contract and informed I could cancel it if I changed my mind. Realized car was still under manufacture's warranty therefore service contract not needed. Unable to cancel directly, have to cancel through financing rep George Jajonie. I've been trying to cancel contract since March 14, repeated unanswered phone calls and emails. Extremely unprofessional and discourteous.

Brought my 3 series in for some routine maintenance and to take care of a few issues I was experiencing. I was very happy with my service. Carlos Martell was very knowledgeable about service and answered any questions I had. I will most definitely be using this dealership in the future.

I am very glad that I was able to have Matthew Tillman helped me find the best car for me. He was very helpful and knows his product. Thank you Matthew.

Aiman was amazing. I was unsure of the model that I wanted to buy so he had me drive several different vehicles until I had decided. He was kind, highly knowledgeable and extremely patient. Never pressured me into any decision. Highly recommend his expertise!

Been taking my 750li to get serviced there the last yr and Eric Brown has always came through I recommend him he goes the extra mile

Marco, in the service department is top notch! I was given a 1999 BMW and needed tires. Because it was an older model, my choices were limited. After 3 conversations with Marco answering my many questions, the tires were put on and the alignment was done. Marco explained everything in detail and made the entire experience calm. The waiting area was very comfortable and spacious. I will be seeing you all again. Thank you

Always a pleasure taking my BMW 650i to BMW of Sterling. My car was losing acceleration, power, and I was getting poor fuel efficiency. I worked with Moses Mahdi and my favorite tech Aaron and they made sure my vehicle was back to performing like it should. BMW of Sterling always exceeds expectations!!!

My Husband and I has an awesome experience with Theo when we went out a few weeks ago. We started the process online and Theo was quick to respond and answered all of our questions via email! Once onsite, he knew so much about the car and he has a great personality for this job, not pushy at all!!!! Thank you Theo and Thank you BMW of Sterling, we enjoyed the whole experience and LOVE the car!

Reviewing the service center... I just recently moved to the area and became alarmed after reading some of the reviews. Fortunately my concerns were quickly washed away. Today was my second visit and I arranged both services on-line with ease. The service center was state of art and the employees were efficient and friendly. I was able to get loaner vehicles both times, even with short notice scheduling. The customer waiting area has a coffee bar, wifi, relaxing chairs and sofas... Compared to my previous service center, this has been heaven. I almost traded in my 535 for a VW just because of the lack of professionalism at that Fayetteville, NC location.

I noticed most of the poor reviews were prior to the move to the new facility.... Try it out, you can't go wrong.

BMW of Sterling has been great to help me with issues. Eric and Jason are outstanding and courteous and I highly recommend them without reservation.

My husband and I went to look at a used 5 series a week before our house settlement and loved the car. It was the only one with the exact colors and options we were looking for. We offered BMW cash to hold the car for one week but wouldn't let us hold it because they needed to pull our credit. Here we are a week later and they are holding the car for someone else without cash down. I couldn't believe the shady interaction we had with their manager. We were there to buy the car and they had someone else who took paperwork home with them late last night so they owned the car...we shortly saw the car getting tagged and ready AFTER we came to purchase the car. One of the worst experiences we have ever dealt with. Will never go back to this dealership even if they paid me to buy one of their cars.

The sales representative Jose is super efficient and hard working, as well as the financial team. I was meeting a problem with leaseing a 2020 X1, Jose and financial manager gives me a lot of help and finally we can get it done. I will recommand my friend to get theirs dream BMW at here.

Sean is a very trusted advisor. I am very happy with him

Great experience... Straight forward and honest in pricing.

Extremely unprofessional, and unlike any other European luxury brand dealership I have dealt with. Reading the great reviews here I am surprised and dismayed at the experience I had with this dealership. Very unpleasant experience dealing with the internet sales staff, with more than a weeks worth of back and forth emails including multiple reminders to just tell me about availability, and a phone call on my rare day off where I was asked the same questions all over again, and a deal way more than reasonable. I followed up with a phone call the next week, and was reached by the same staff member to give me an even higher number, after which a manager ( Ed ) spoke with me remarking that he wasn t aware that the vehicles in question were loaners and that he would fix the numbers and call me back in 5 minutes. 2 hours later, he reaches out to me to tell me in fact the numbers I was quoted were correct (lease numbers higher than new inventory) because the vehicles have not been in the loaner program long enough ( these vehicles are still listed for the low sales price that I was going off of).
Perhaps the reason I was treated this way is the fact that I was dealing with inexperienced staff through the website, but my attempt at reaching the more experienced advisors to finalize a deal before my move was futile.
This is a new low and is unbecoming of the BMW brand, because the experience of my friends and family with the brand was what prompted me to look at leasing a BMW in place of my Jag/Mercedes.

I had my 328xi in for service several times over the last month. There were a few issues that weren't easy to track down. I worked with Moses and Eric through all three visits and they were both outstanding to work with. They both went beyond my expectations to keep me informed as the tech worked through the problems. I live pretty far from the dealership (Culpeper) but it is worth the hour long drive to take my car in for service there so long as one of the two of them works with me.

My experience with Matthew Tillman was great. He kept me informed and provided me with helpful information in the selection of my new vehicle. He was very attentive to my needs and took the necessary action to address my concerns. Thanks Matt!!

Went for an airbag replacement. Had my appointment for 3 days. Received 3 texts and 2 emails. When I got there and after one hour in the waiting area they said they didn't have the part. One star just because they said they will call me once they get the parts. Let's see how this goes

Wonderful dealership with great technicians and sales staff. Would highly recommend for your next BMW purchase or service. Also the dealer is BMWCCA club friendly!

BAD CUSTOMER SERVICE, AWFUL SERVICE DEPARTMENT, STAY AWAY!

I wish I could them 0 stars.

I dropped off my car for service; nothing major just a few things that I wanted the service department to check.

They gave me a loaner car for the day, the car was in ok shape, a bare bones 2014 328i.

While my car was in the shop, I had to drive NYC for a family emergency.

The loaner car had less than 11K miles on it. While I was driving on a local road in NYC, the transmission dies on me.
Stuck on the side of the road, I waited for the tow truck for 2 hours to show up and take the car to the local BMW dealership in NYC.

The dealership in NYC said they would fix the car; 11 days later I receive a call from BMW of Sterling telling me to go to NYC and drive back their broken, poorly maintained loaner car and if I don't they would charge me for everyday it was not in Sterling.
It would have been nice if BMW could had given me another car in NYC so that I wouldn't had to last minute try to find a way back to VA.

Apart from that nightmare of being left stranded in NYC, I am now expected to pay for something that is not my responsibility.

This dealership has awful customer service, their poorly maintained car broke down on me and now they expect me to pay for the shipping cost to bring it back to Sterling.

If they can't keep their loaner cars well maintained, how well do you think they service your car? Not very well.

They DO NOT value customers, go elsewhere for service on your BMW.

My service advisor, Beaver Ho, is the best of the best. He is courteous, professional and proactive. I cannot day enough nice things about him!

amazing experience at BMW sterling. My first great impression was when I talked to Julius (sales manager) on phone and he was super helpful, professional, took the time to explain what are my options regarding leasing an X5, he answered all my concerns. The next phone call was from Angela (client advisor) which was super knowledgeable, respectful and not pushy at all. after getting all these phone calls with the great service, I had to drive almost 40 miles from Maryland just to see those people in person. unfortunately, didn't have a chance to meet up with Julius but Angela helped me to continue the process with Vans( sales manager), which he is another great manager at sterling location . Believe me, those people, care to get your business and take the time to sit with you and give you a whole attention to make the deal happen and make the client satisfied with the purchase. definitely, I recommend BMW sterling location to be your first stop when shopping for bmw and you will be satisfied and surprised if you met one of those persons I mentioned above.

Everything was great with the way Mr. Spicer took care of my car. I would recommend Mr. Spicer as well as BMW of Sterling!

UPDATE for a second lease:
Sal is very courteous, polite and most of all an honest guy. this is the second car I lease with Sal and I will be going back In the future as BMW of Sterling has earned my current and future business through him!

(Older Review)
When I leased my car Sal Ufyani from show room was extremely helpful, knowledgeable, courteous and honest. Not feeling honesty from the sales person is a deal breaker for me. He made my leasing experience smooth and comfy.
When I have serviced my vehicle I dealt with Beaver who was a pleasure to deal with throughout the process. He was also professional, nice and knowledgeable.
All in all BMW of sterling is a really nice dealership that are capable in all aspects. I would recommend them especial Sal and Beaver!!

The BMW side has always been outstanding.

Thanks for the help!

Mac is a BMW expert. He is the most engaging comfortable knowledgeable sales advisor in his field. He is willingly to demonstrate and entertain any questions I have about the buying process or about the BMW I purchased. Unfortunately for Mac I can bring my car and have him show me anything I need to understand.

Great dealership from a sales perspective. Worked with Matt Tillman and the transaction was very smooth and pressure free.

Mr. Williams,

I recently purchased a BMW 530i sedan from your dealership and I wanted to express my sincere appreciation for the courtesy I have received from members of your staff. Beginning with the sales manager, George, who was very professional and thorough explaining all details of the purchase. I can't say enough about the courtesy and assistance I have received from Kamal Benhoummad. This is my first BMW and I'm going through a learning curve which Kamal has graciously helped me with on a number of occasions. He is truly one of the finest gentleman I've had the pleasure to do business with. I recently had a service and received exemplary treatment from Mark Kwon and a service technician, Paul, who were both very patient and helpful explaining various details about the car. My son, John T. Tramack, is one of your regular customers and suggested I do business with your organization. He couldn't have made a better suggestion! It's quite common for organizations to get complaints from customers, so I wanted to ensure you received some well deserved praise concerning your staff members. I look forward to doing business with your dealership in the future.

Sincerely,

John C. Tramack

Beaver is a great service manager, he listens to what the problem is and works with the service technician to get the problem solved the first time.

This was my first BMW purchase and the last time I purchased a car was in 2010. Needless to say, I wanted to meet with a dealer who wouldn't take advantage of novices like me. After doing thorough research and finding many good reviews about Kamal, I decided to make an appointment with him. After meeting with him, all the reviews about Kamal's honesty, passion, and respect for his work and his clients were 100% accurate. I am glad I met him and I decided to purchase my first BMW with him!

I purchased a pre-owned Countryman only to discover there was a leak into the interior driver's side floor board. I had driven my car for only 2 days...but back it went. Service was determined to find the leak and Andy kept me updated every step of the way. It took a week...but they got it! (And supplied me with a loaner to boot) And despite the torrential rains we had yesterday, my car was bone dry inside! Would certainly return for any service needs.

Each and every time I leave the BMW Sterling service department I am extremely disappointed, not with the actual work done to the vehicle, but with the service provided by their employees communicating with me. They are non-responsive, take hours to call back, will not give you a rental car for an oil change (even though it is supposed to be guaranteed for the life of the vehicle when you buy it), tell you it should by done by lunch when you drop of off for your 7am apt and still don't hear from them until 4pm. The receptionists are not helpful - call to find out the status of my vehicle and they tell me only my service advisor can tell me, but my service advisor is unavailable (they don't even check to see if they are available). The customer service is truly unfortunate... I buy a luxury to be provided excellent customer service, but you definitely will not receive it at BMW of Sterling. I cannot wait for my maintenance warranty to be over so I can take my vehicle elsewhere.

I will always purchase my cars through Kamal. Always get first class service.

Anthony and Jose were very helpful made the whole car buying experience easy . Finance person could use a lot of help very . Does not like to explain anything and looks at you like you are annoying him

Fantastic! Aiman is not only extremely knowledgable, but he is also very welcoming and friendly. Aiman has secured me as a loyal client of the BMW Sterling brand with his professional rapport, positive attitude, and transparency.

Kamal @ BMW of Sterling has sold us over 7 BMW s. We are still buying through him even after moving to Florida. I would say that s a pretty good relationship. He s honest and trustworthy. What else could you ask for!!

I bought a used BMW from them and it had a few problems with it once I bought it. They were super helpful and fixed all the issue for free since it was so close to the time I bought it. Plus, they let loaned me a 2016 X5 M series for free. :)
I will definitely buy my next BMW from them.

I called before I went to this BMW to get my brakes checked. They said "come over it's free of charge and we will be able to do it today." I went there, and once I got there they said that technician leave at 3pm (Saturdays). Then when I asked about the brake check they said they would charge me $180.

This place needs to improve it's customer service. They are wasting people's time. You need to coordinate with each other especially the people that talk on the phone and those that are in the service department.

Wasted my 1 hour of time and my gas money.

Went to pickup an item that I ordered on line, it took me few minutes and all was done.

Matthew Tillman was my salesman. He was professional and very knowledgeable. I would recommend Matt to anyone looking to purchase from Sterling BMW.

Please stay away from this dealership. Phony people to do business with. They made me go this dealership several times and even though I accepted their offer every time, they would raise the price or change the offer after making me go there. Very un professional

Sean was great to work with; I would return to Sean for service.

Beaver did a super job with my 328XD. Not only did he fix the issue that brought me, he also closed an open issue that had been waiting on a part for nearly 2 years. I can always count on an honest assessment and solid restoration plan.

To be completely honest, I I had reached out to the leadership team to help resolve this long standing open issue and never received a response. Obviously, that is disappointing from a dealership with so much potential.

The one Item that concerns me and appears to be systematic (throughout dealership) is consistent follow up communication while my vehicle is in for service or awaiting a part. The communication usually starts off good, usually through texts, but as the time goes on it gets less and less. 3:30 in the afternoon, I had to ping them asking for a status to find out a part was ordered, and the vehicle would need to stay overnight. If I'd had a loaner car that would be ok, but this time around there were no available cars and I was "Stuck" at my office. After a while they worked out a solution. If I would not have asked, it would be long night at the office. Soon as the decision to order the part was made, somebody should have looped me in, not left me hanging.

Bottom line
Beaver - 10
Dealership - 6

Thumbs up to Moses Mahdi at BMW of Sterling. I took my BMW M3 F80 for service and he took care of me I was in and out quick and did not have to wait hours. I will highly recommend you to go and see him for your next BMW service he will take care of you.

Great experience ever! staff very professional and helpful !
store is clean and elegant
would buy from them again

The buying experience was first rate from the beginning to the end. Matthew was very knowledgable about all aspects of the vehicle and the details of the transaction. I highly recommend BMW of Sterling and especially Matthew Tillman.

Andrew was very good. He went above and beyond what I would consider normal assistance. I was provided with a loaner vehicle. I made a $900 error interpretating the estimate Andrew provided and was devastated when he brought me the final bill. Big difference between the $150 I thought I had authorized and the $1011 I actually requested. Andrew did some MAGIC in the back and saved me around $300. Much appreciation to Andrew! I would definitely ask for him again. Bravo Zulu!

I worked with Carlos. I was very happy with my service and repairs. No hassle. I recommend the dealership and Mr. Carlos as an advisor. Thanks for the good work.

Sean Spicher is a consummate professional!!! He responds to my text msgs immediately, scheduled me for the free service check in a timely manner and advised me of their findings very promptly! On short notice, Sean got me a loaner car, contacted my extended warranty company and ensured that they provided the warranty the evidence needed to approve the warranty repair on my car. The car was repaired within the estimated time, Sean gave me!!! Sean does an outstanding job everytime I take my 335i or my wife's X4 in for service or repair. Thanks for always taking care of our cars, Sean!!! Outstanding job all round!!

What a joke! Started out with being blatantly ignored by the group of salesman chatting about their weekend, and should have left at that point. We stuck it out and the salesman we worked with was nice enough, but very disinterested in working with us more focused on texting and stumbling his way through a sales pitch admitting he didn t know much about the car we looked at yet he had someone coming to look at the same car.. Then came the trade in process... Their new preowned manager is supposedly a Mercedes Benz EXPERT and didn t know enough about our car to offer us a trade value that wasn t laughable and not just based on price, he didn t know what model he was even appraising (an R350 is NOT the same as an ML350 as he kept referring to it VERY different vehicles)! We had been offered $5000 more an hour earlier at another reputable dealership (we couldn't come to terms on a sales price). His response was he could go up $500 and tried to use the airbag recall (that s on EVERY Mercedes from those years) to say he couldn t sell it, yet we bought two that way, and no other dealer had an issue with it. I suggest that your team reevaluate the use of the term expert when in fact this guy has no clue. What a waste of time.

Working with Matt Ritson was great, he seemed very knowledgeable about the vehicle and didn t push me to do unnecessary repairs to my vehicle only what needed to be done. I stopped by with out an appointment and he took me in and even provided me with a loaner. Excellent service, look forward to working with him in the future.

Sean Spicher always offers excellent service and advice. I've owned BMWs since 2003. Sean is the best Service Advisor that I've had. I'm extremely pleased to do business with Sean and BMW of Sterling!

I thoroughly enjoyed buying my new car. My sales representative, Matthew Tillman, was great. He handled everything quickly and professionally. I highly recommend him. Everyone at the dealership made sure I had a good experience.