Ashley Furniture Homestore ponchatoula la Reviews

Great and easy ordering experience. Some confusion and miscommunication betwixt employees about pricing on my original quote management eventually honored the amount first shared. Couch is taking longer to be delivered because it has to be built (it was discontinued I guess after we'd already ordered it but they are still gonna make it for us) upon delivery two chairs for dining set are damaged but they are sending technicians (tomorrow) to repair... So if all goes as it should then it has been a great experience with Ashley Home Store

We had a great experience at this furniture store. The salesman was knowledgeable and courteous and really made us feel at home. The only negative that I could say would be our sectional couch that we bought took approximately two months to be delivered because it was custom-made

They were very helpful when I was having trouble purchasing from the website. Roxie was wonderful

THE absolute WORST customer service I've ever experienced. These people will not answer the phone...so, a month after ordering our furniture, I stopped by and spoke to the supposed Manager, Brian "Boots" Kellum, and explained, I would love to get an actual date that my furniture would be delivered....as you can't get anyone to answer the phone. Brian "Boots" Kellum explained, that they were a Franchise, and that their staff was so busy, they just couldn't get to the phone calls.....so busy in fact, that I watched 3 sales people standing around visiting with each other. So Brian "Boots" Kellum, gave me one of his business cards, and asked that I call his cell directly....If he didn't answer, leave a message, and he would get back to me as soon as possible....well, Brian "Boots" Kellum MUST have been busy with those imaginary customers as well, as I left no less than 3 messages, to which O were returned. So, we finally get a text saying our furniture is tentatively scheduled to be delivered on 08/28/2020, and that we would be contacted closer to that date to set a firm date of delivery to my home....today is 08/26/2020....still no call....spend a couple of hours trying to contact someone, in an attempt to get an answer.....been hung up on by their system 5 times....tried contacting Brian "Boots" Kellum, again to no avail....just about ready to stop by their Pontchatoula store and tell them to cancel my order.....I cannot understand how a business can stay in business like this, with employees that care no more for their customers than Brian "Boots" Kellum does. He even wrote on the back of his card, "No delivery fee and 25% off of the order", for the trouble and signed it....I'm sure this is as big a NON TRUTH, as was him saying, "Leave a message....I'll call you back".

We were treated very well. Our salesperson took time to answer our questions and was very knowledgeable about the furniture. I m very happy with the price we paid.

I will never shop with you guys again and I will make it a point to tell everyone never to do business with you again. I will tell them how you lied to us about to return policy on a delivered mattress in a box. We specifically asked four times and I made it a point to listen on that part of the conversation.

The representative told my wife soon as we open it if it does not feel right it can be returned. Because as you know you cannot go in the store and feel the mattress at this time. Well guess what, we were not satisfied with the comfort level so we decided to return it the very next day and the representative said we cannot return it at all. Stick to a real mattress company guys, you get a warranty and over 30 days to try it out.

These people mistreated and disrespected us on the phone.

Hassle free and was told everything up front unlike American factory direct. Highly recommend this place. Staff is very friendly and very helpful

Placed an order for a couch and ottoman. Received a text from Ashley for me to pick from 3 dates for delivery. I picked a date and got an immediate reply confirming my delivery date. When I checked the day before delivery was scheduled I was informed that the item had not been received at their store for delivery. I called a number provided in the text to check on the delivery, and was told this is a huge nationwide problem. Will think twice about using Ashley again.

I have dealt with a few furniture stores in the past, but this one (Ashley Furniture in Ponchatoula, La) Is without a doubt the best store with the friendliest, most helpful, staff I've ever had the pleasure of dealing with. My sales lady was Ms. Cheryl and she will get my business EVERY time I need home furnishings!!!

I am not a happy person with my purchase. I paid in advance and took over a month to get what I purchased
Don't buy there

High pressure sales methods with hovering sales consultant (Kathy Alack) . Felt like a used car dealership.
My wife found a sofa she liked but it would take 4 weeks for delivery. So we decided to shop elsewhere. We found another sofa that wasn t as nice at another store available for purchase that day. We decided to make an offer on the floor model at Ashley. We called Kathy and offered to buy the floor model. She agreed to sell us the floor model. Drove back to make the purchase and she then tells me I can only have sofa if I buy the whole set of 3 (sofa, loveseat, and chair). What a waste of time. But it seems like that is how this place works.

The furniture here is so beautiful and it appears to be high quality.

My sales person, Olivia, was great. Super patient with me. Extremely helpful. Delivery is only going to take 2 days. Good experience.

UPDATE:
After dealing with several agents, our couch was to be delivered Oct. 24th, they called LESS THAN 24 HOURS BEFORE DELIVERY and canceled, pushing us back another week. 9 weeks post order, not the 6 we were quoted.

If I could give a no star review, I would. We bought roughly $2500 worth of furniture and after four weeks of waiting we were told that, at minimum, it would be an additional two weeks before they could tell us when we would get our stuff (our promised delivery windows was within four weeks of purchase). They refused to refund any money outside of the $150 delivery fee, and had no sense of urgency to remedy the situation. The communication between the store and myself only existed if I reached out first. If you like the idea of furniture, shop here. If you would like to purchase furniture for use, shop elsewhere.

AWFUL!!!!!! We bought over 4k worth in furniture. And, there were several issues here. Without me going into great detail when we went in the store to purchase more furniture people wouldn't help us because we were working with another sales person. Not to mention the salesperson that was ours wasn't even present in the store nor working that day. So, we decided to change go for a smaller bed in our child's room which made or total cost drop a few hundred dollars. They refused to give a refund til after our other furniture was delivered. Last but, not least they delivered our furniture without the power pack. So, they put in on rush and shows up at our door step. I called to make an appointment as I want to make sure this is installed correctly and not defective. I made the appointment and the lady called back and told me I could install it myself. Shortly, after her cutting me off and hanging up on me. If I could return all of this furniture I would. I hate buying furniture and I will NEVER buy Ashley furniture again. EVER. Especially, from this store. The overall satisfaction of buying furniture made my experience that much worse. It is my favorite brand of furniture but, if the people do not present it and makes the experience un-enjoyable then it's not worth it. There are many companies that will make you have an enjoyable experience buying furniture and gladly take your money.

Tony my salesperson was fantastic, but there was no one to help get things to car and truck. We bought a whole clearance package and they said they would get to door. They only had older women there. I am 56 and carried the furniture from showroom around other displays. My daughter helped but was totally appalled at the customer service available.

OUR BUYING EXPERIENCE AT ASHLEY FURNITURE HAS ALWAYS BEEN AN AWESOME ONE. WE RECENTLY PURCHASED A NEW SOFA SET TO REPLACE THE ONE WE PURCHASED AT ASHLEY YEARS AGO. IVE NEVER WALKED AWAY FROM ASHLEY FURNITURE FEELING I RECEIVED BAD SERVICE OR A BAD DEAL. WE WILL CONTINUE TO SHOP THERE FOR OUR FURNITURE NEEDS IN THE FUTURE. I HIGHLY RECOMMEND THEM.

Beautiful showroom! Alvin was a courteous salesman, extremely knowledgeable about their mattress selection, and quite funny too. I will definitely shop here again.

Called and was told they had recliners in stock. Drove 1 1/2 hours and get told at the store that they have to order them because they don't sell straight from store. All furniture has to be ordered. DON'T waste your time.

I had the most kind and know!edge saleswomen with my purchase today at ashley furniture

Very patient and helpful! We laughed a lot with our sales associate

Greg Glover was amazing. He wasn't pushy, very informative, friendly and he new the information about the furniture. He's the best.

1. Called, left word. No one called me. 2. I called, talked to Laurie Collier. Said 10 pillows in stock. 3. Visited Laurie. No pillow, even supervisor looked. Left. 4. Called Denham Springs. Said Ashley in Ponchatoula had them, would order for me. I said no, none there. 5. Next day Laurie said she found the pillow would hold it for me or bring it to me. 6. Today called, could not get Teresa, on break as she would handle it, Laurie's Day off. Rachel answered phone after 3 calls. Yes it s here. Went 35 miles to get it. Laurie was very nice & I could see she was nervise about it. They were all nice. There is a problem with the phone & computer entry s.Thanks 2 trips

The store itself head ton of different styles and options. If I were building or buying a new home, I would certainly think that I can furnish it entirely with the options that are available here!

The sales persons were very informative, kind and accommodating.

The only reason for only four stars is due to the lengthy amount of time that had to be spent waiting to complete the sale.
I selected/purchased one chair (cash purchase) that was a nonrefundable/final sale item, with no warrantee or add-ons or extra options that would ve called for paperwork or running of credit, etc. from the moment I confirmed wanting to purchase the chair, it Took approximately an hour before I was able to carry it out the store and put it into the car.
Just seems a little excessive for a single item that no warranty/etc. would be applicable.

While trying to decide on our furniture we went to the store twice. First Kathy was very helpful, then Alvin was as well! They were very informative but not pushy like some stores are. Will definitely buy from them again!!

Great and prompt sales and finance service especially since I had 2 small children with me. Patricia Casse in sales helped me explore my options and carefully explained the 5 year protection plan which I purchased. The young woman in finance clearly explained all the terms. As I was leaving I realized all of this was done at closing time but I never felt pressured or rushed. Thanks to everyone Merry Christmas & happy & prosperous new year for all.

The sales lady that worked with me very well, she took time to show me a variety of chairs. She was very helpful and didn t mind showing me quite a few chairs. Thank you Jesus

Ordered a sofa around Christmas got it 2 months later. The sofa is awful it sinks when you lay on it . Worst sofa ever. And it's financed so gonna pay a fortune for junk. Already need a new one.

This is a long review but, should be worth the read.
I was given help when needed and it was fairly nice and informative. When I finally made a decisions on buying a sectional I went ahead with the norm of buying one. It was during a black Friday sale i think. I was told that the sale would last all weekend, it was late so we decided to come back the next day. So i went the next day to buy the sectional ...annnd boom the sale is gone and the person helping me said yeah all of a sudden we had a meeting and management said the sale is over (im sure that was a lie I feel)... But she kept her word and price matched me on a cheaper price then the sale so it worked out anyways!

Now time for the shipping, when i got the sectional I was missing one part. I ordered 5 pieces for the sectional and was told i was going to get 5 on a specific day and only got 4. It turns out one of the pieces was on back order.. That's kind of some intel you would want to let your customer know right?..

Welp, nearly paid 200 for shipping so I called Ashley Home customer support ( which was fairly easy to get through) to tell them i didnt get everything for what i paid for... i didnt pay nearly 200 bucks to have only 4 out of the five pieces to only show up because i hate myself?.. haha So they said, and i quote "Sure thing we can go ahead and refund your shipping cost for you sir!"

okay Great! WOW that's awesome of you guys to understand and refund me for this inconvenience.

That was a lie.... called again.. and they keep dragging it on. called again and again.. turns out there is no refund and someone has been lying to me.

I'll never see that refund nor will i ever trust the salesmen or saleswomen considering i missed what potentially in the future could have made me miss a chance on saving money. And if they say they will refund you, make sure it happens while your on the phone with proof or else you'll never see it. It seems like a ploy to just get you off the phone.

This experience would have been 4 stars if I would of simply just got the sectional on the day i paid for it to be there for.. with NOTHING missing..

I should say up right it was a 2 and a half star experience considering I was being lied too a few times. Though i know this inst consistent because usually they are pretty good.

Ordered a full bedroom set for my daughter, everything was delivered as scheduled except the bed slats which are needed for the bed to be used... Adrianna stated that the slats would be delivered the following Thursday, (in which I have a voicemail verifying this) also the delivery guys stated they would be back Thursday with them.. Did not hear from Ashley furniture, so I called them to be told by 1 person it would be Jan 29th... To get transferred to another person that said Feb 1st... to be transferred to the purchasing store to be hung up on... Really my daughter can't sleep in her new bed..

The show room had everything I was looking for.. great experience post covid opening

We recently ordered furniture that was supposed to be delivered the following week . We tracked our delivery and the date and time given to us changed from 4:00-8:00 pm to 10:30-11:00 pm . We thought that was late to be delivering but we waited up for it and no one showed up and no one called to say they didn t plan to show ! The following morning I contacted the number on the tracking to be told that the delivery people wrote that we said it was to late to deliver and to come back at a later date . That was a LIE ! No one contacted me and I am the contact ! How hard is it to to pick up the phone and just say sorry we won t be delivering today after all ???! Easier to just lie in your report ?? Now today I get a message that my new delivery date is not until the end of next week ! Really ? Bad Customer service Ashley Furniture . You just lost a customer here !

Great customer service. Our sales person met us on his day off and took the time to help us make the right purchase for us. We were not followed around the store like at other places we shopped (cough R2G cough) we were allowed all the privacy we needed to make our purchase yet our sales person was on standby and answered all of of our questions!

My experience was great! No other store gave us the attention that we received from Patricia!

*EDIT*
After posting this review Ashley Escalation contacted new. Well they acted concerned and like they were going to look into the overcharge. Well that was all talk apparently Cause absolutely nothing has been done. And she told me I would hear back ASAP. If I could take away the one star that I had to give I would! Buyers beware!!

After going into this store and making a purchase I noticed on my invoice that they overcharged me for an item. I called back to talk with the sales person and he was rude. When asking him about the overcharge he said to me and I quote I DON T MAKE UP THE PRICES and hung up on me.
Prior to him hanging up I told him about the overcharge and that I would go to a different location(meaning another Ashley location) that won t over charge me and he said I can come back and get a refund and said the above comment and hung up on me. I called and spoke to a manager which was absolutely NO help.
I m going to contact corporate next.

Love the team at Ashley Store in Ponchatoula, la!! Melanie is the best sales rep. Greeted us at the door guided us through the whole experience of picking out our first table for our first home!! Love it seats 8! So excited to enjoy the holidays with friends and family!

If you want to receive your product right away you should shop somewhere else. Been waiting 6 weeks for my mattress and box spring.

ordered in November. gave no indication that our order was not in stock. the sales person left us the impression it would be delivered in the next week. after not hearing anything for a month, I called to inquire about the status. it was at this time I was told that the headboard won't be in until February 12th, but the rest of the order could be delivered end of december. fast forward to January 1st, still no update or delivery. we stop by the store to inquire about our order and we're told it was in transit and set a delivery date of the 6th. the 6th came and passed, no notice. we call again, they say it will be delivered on the 8th. my wife wants around all day, no delivery and no call. I call again today, the 9th. I am told the order still hasn't arrived and it will be the 13th. I was told that if I am not contacted 2 days before expected delivery, it hasn't arrived yet. then how have they given us 3 delivery dates when it hasn't arrived yet, and told us 2 days before over the phone that we should expect it on this date. there is no follow up on their end. I would cancel the order but I would have to wait longer if I went anywhere else, as this order was placed almost 2 months ago. will not be purchasing again.

on top of this, we got the protection plan on a couch we bought a year or 2 ago. low and behold, a couple months ago we call to try to claim it and they tell us the company was sold and they can't honor the plan. thus we are out another 100$.

Was not greeted when entering the store. I had to ask someone for help while sales agents were standing around.

I had just come from pre-op for a cervical spine surgery. I guess I wasn't fashionable enough for the staff. When I found the recliner, I wasn't shown the features. I still don't know what type of fabric it is or how to care for it.

When we picked it up, the warehouse shoved it on the loading dock and walked away.

The only reason you got 2 stars is because I like the $900 recliner.

Ashley's Furniture is definitely the place to buy furniture. No pressure. You are free to roam the store at your leisure but yet sales person is always available to answer questions. Loved Kris. She was wonderful. There for my every question. Helpful and wonderful. The furniture I bought is just beautiful. High quality and meant to last a lifetime.

Kris was amazing to work with! She helped us find the right sofa for our family! We are so thankful for her to give us time and tell us all about each item!

We had a great experience and, because of the great President's day sale, got $7000 worth of furniture for $3900!

Had a good time at the store. Enjoy the lady that worked with me to purchase my two in tables. Need a lot more furniture and will be returning to the store soon as I make more money. Good experience.

Always have great experience at Ashley's. Associates are always attentive to my needs.

I went into the Robert store and purchased a queen bed and a narrow boxspring. After choosing a date for the delivery only partial of the bed was delivered. It took me almost 4 months to receive my footboard. Due to the fact that it was on back order, then they scheduled for a delivery they missed and then twice it was delivered and was damaged. I've reached out to the store, mgr of the store, customer service and no one seemed to be able to help me. It was always an excuse or they stated sorry for the inconvenience. Now it time to make my last payment I'm noticing a charge on my account from about a mth in a half again that was NOT authorized. I'm confused. I tried calling the store and customer service and either I cant get through or no one can see what this 300$ charge is for. I WAS NOT pleased with my experience and I know every one has their own experience with companies. Just be careful. Robert's store is a franchise to the actual Ashley Homestore and if they wont fix it the only option you have left to do if it's that bad is take them to court.

Variety and good quality furniture. The agents are friendly and the store has good deals all the time. I really recommended if you are looking for something made to last and good looking.

I was met quite quickly by Cori Bruno my sales person. I went in the store with a specific item in mind. I was told Ashley furniture does not carry this type of item. She did explain to me that she did understand what I was looking for and it is just not sold here. Honestly the type of coffee table I am looking for has been quite hard to find.
She was quick to answer my questions and was very helpful. Because she was being so helpful I did purchase an item that I didn t need at my house. A bed frame.

Went in to buy a new dresser. We were able to shop and look around without any pressure from the salespeople. Found the piece we wanted and they matched the online price we found. Had it in stock so no return to the store for pickup. Loaded it up and we were on our way. The smoothest furniture purchase we made in a very long time. Friendly salespeople. Would recommend this place to everyone.

AMAZING on communication, products and service . Also fast delivery

The people there are very nice. The furniture arrived a little scratched. They should leave it in the box until it arrives on my doorstep.

Horrible customer service nobody knows what s going on. We can t get anyone to get a manager on the phone. Each department we talk to says it s not their problem. We spent 2600 dollar on a sectional was told it d be delivered on 11/29 it gets to the house and we re missing a armless loveseat section and our wedge piece has a broken frame. We called the so called customer service department just to have been told 3 times now that it would be this day but no one ever scheduled it. So the day keeps getting pushed back why schedule for part of the sectional to delivered that makes no sense. This company is a joke my husband said if he was this bad at his job he wouldn t have a job.

This has got to be the worst company I ve ever dealt with. To start, we ordered over $6000 of furniture for our new house back in April 2020. At the time of purchase we were told we would have our furniture within 2 weeks. Well after almost 3 months had gone by we had only received half our furniture and half of what we actually had was damaged. After at least 100 calls or more, with maybe a handful of the calls actually being answered I finally convinced the manger Lisa Phillips to come pick up the furniture from my house and give us a full refund. We kept a bedroom set for my son which was $1371 and had everything else returned. The returned furniture was picked up a month ago on 7/15/2020 and here we are a month later and another 100 phone calls and they still will not credit me back the money for the returned furniture. I had to make 2 trips to the store in person because no one will ever answer the phone and once they finally do they don t have a clue how to resolve what should be a simple problem.

Please do not ever do business with Ashley Furniture
In Ponchatoula, La unless you want to deal with what I have gone through over the last 5 months with them.
My next option is to file legal action because no one will resolve the issue.

We were hounded by a salesman until we picked out a couch and chair. Then he rushed through ordering, acted as if any question we had was annoying, and then dropped us off to pay. He told us it would be 2 1/2 to 3 weeks to get our furniture, which was fine. A few days later we received a call from the delivery department saying our furniture was ready. We set a date and before that date arrived I called to change it. They said my furniture wasn t even ready to be delivered and whoever called me was wrong. So good thing I called to change or I never would have known! The day it was delivered two guys showed up and complained the entire time about the furniture I ordered and how the couch I bought was too big to fit up the stairwell of my apartment building (funny it only took them 5 minutes to move it in). They quizzed me on the dimensions of my doorway and ceilings, complaining about what we purchased the entire time!!! I have never in my life felt so awkward and insulted. Not sure if I will ever be back.

Awesome experience. Greg was very helpful with our decision of purchasing our new sectional.

Great experience shopping at this location. I purchased a super comfy sofa at a great price. I hope to be back soon! Thanks again!

Bought a dresser from here and was told I would get it in 2 weeks due to it being on the top shelf. I agreed. Bought it on December 26th 2019. Fast forward to today May 14th 2020. After calling every week, 2 times a week, for 18 long drawn out weeks. They tell me every time that it will take 1 more week until they can get a certified fork lift operator to get it down off the top shelf. That never happened. I have spent hours and hours on the phone with them. I was always the one calling in to get updates, they where never calling me to follow up, customer service is non-existent. I talked to the store manager named Ashley and she was no help whatsoever throughout this process, I reached a dead end. Hands down the most horrible service I have ever experienced in my life. Piss poor service to say the least. Please, stay far away from this store. They have been holding on to my money for 5 months and they are still telling me that its available and I will be recieving it. I requested a full refund today. I should have got my refund earlier, but this matching dresser was the last one available in the state to complete our existing bedroom set. I had high hopes to eventually get it. Called Cory at the front desk and shes been asking everyone that works there why I havent received my dresser yet, she said no one can give her any answers. Almost 5 months of complete nonsense phone calls reassuring me that they are "working on getting a fork lift driver" to get it down from the top shelf. If you can't find a fork lift driver in 5 months, there is something really wrong with this place. If I could rate this company -5 Stars, I would do that. I will never be buying here again and will let everyone know that this place is nonsense. Very ridiculous. In the time it took with the money I already paid, they could have trained someone to operate the fork lift. Now that I think about it, I question their integrity, do they even have this dresser at all? Or was I being lied to this whole time?

I have been purchasing furniture from this Ashley store for many years. I made an additional purchase last November. I was treated with the utmost rude and umprofessional manner I have ever experienced anywhere anytime in my life.
The unrelenting rudeness and lies prompted a cancellation of both the financed portion and the credit card portion of my furniture order.
This refund process started because of an unauthorized charge on my credit card that I was told I would recieve back but never happened because the credit refund was never submitted to corporate to process. This was a lie. It was a lie because the customer relations department at corporate continued to tell me they had no record of any refund credit in process. Ultimately my credit refund swelled to $760 which Angela would not submit to corporate for my refund although every conversation I had with her she promised that the correct paper work had been submitted.
Additionally whenever Angela swore the refund process was underway I immediately contacted corporate who again told me nothing was being processed regarding any credit or refund for me. Corporate agreed with me that I was being lied to on multiple occasions. Finally after being connected to Lydia Smith at corporate she listened to my problem and processed my refund which I received in less than two days. I am now done with that store and the lies and deception that I incurred as a good customer.
Also one day when I was there a woman came into the store and asked for help to get her mother out of their car and into a wheelchair. This wheelchair is the store's wheelchair for the purpose to help handicapped customers to get around the store to shop or pay a bill.
The woman told people that her mother had cancer and was weak from her treatments. The employees offered no help for the woman and when told that her mother had stage four cancer, the response she got was "Yeh well good luck with that" and the employee turned away and left these two women to fend for themselves.
This store and these employees are rude, biased, unprofessional liars.
STAY AWAY THEY DO NOT DESERVE YOUR
BUSINESS.
Shop at the Elmwood Store. The people there are worth the drive. You will be treated as a customer with dignity and respect not lies and deception.
Dennis M. Scaccia

Update 12/6:
Another day, another cancelled delivery appointment. When will we get the rest of our order!!!

UPDATE 11/30:
Another two cancelled delivery appointments. The most recently being yesterday without a call or notification. Spouse waiting during the 11:00-2:00 pm time frame. Lets review, my original purchase was made 8/30, and I have yet to be made whole. Ashley HomeStore of Ponchatoula I am paid in full and this is beyond ridiculous. I have already filed a complaint with the better business bureau. I will be attempting in the coming weeks to get my money back or some sort of retribution for this.

Original review 10/16:
Man this experience has been terrible
Came in after purchasing a house and spent $5300. Couple weeks later I spent another $1200. I ve only received 50% of my order. My complaint is in the lack of communication. I ve received numerous calls regarding delivery dates with the most recent being today 10/16. I took off of work to be available for delivery. No call or communication. Up until last week I was able to call the store to get some information. Now it forwards to a automated system that DOES NOT pick up. I ve sat and let it run for over an hour just to see how long it would leave me on hold. I ve emailed the owner, without a response. What frustrates me most is that Ashley furniture has my money, I m paid 100%. And yet the lack of customer service after the purchase is terrible. I will not be recommending this establishment to anyone. And next time I need furniture I ll take my business elsewhere.

Our salesperson, Olivia, was great. Informative and not pushy. Excellent.

I had been wanting a chair there to add to my living room set, and they advertised a sale. So I went. The sale lady and I agreed on the price of $349 and it took a while for me to be able to pay because there several customers there for the sale. I didn't mind the wait. I paid and left. after I made it home I received a call from the salesperson indicating that I would need to pay another $120 for delivery. I told her it was just one chair so I could pick it up from the store. She said either way I would have to pay the $120. I told her that was not acceptable. She said I had to pay, i said that I would not. The order was canceled. This is some of the most horrible customer service I have encounter. They do not stand behind their word. I miss the day when a hand shake meant something.

Everyone was very welcoming upon entrance; i will be back...Great selection of items to choose from.

I am glad I was able to buy what I wanted at the price that was shown online. However, the sales lady needs to NOT smack her gum while conversing with me and finalizing my purchase.

Took a while to get noticed in a large store without that many customers. Having to wait 4-6 weeks on any furniture is not good customer service, went elsewhere and got furniture delivery within a week.

I DO NOT understand the comments made by some shoppers. My visit and furniture purchase today at Ashley Furniture in Robert, LA was excellent! I believe my many years of training in customer service make me a pretty good judge of how customers should be treated, and my husband and I were well treated. Our salesperson was friendly, courteous and knowledgeable. We found the furniture selection quite good, the showroom nicely arranged and pricing what we expected.

Toni provided me with exceptional customer service. She searched around to give me the best deals while meeting my overall needs.

I visited the store (Ponchatoula/Robert La) twice within a week and each time I got Greg. Greg is the Best. He greeted me immediately when I entered the store. And he was able to answer every question I had and he was very professional. I will be back to purchase another bed and Greg will be who I am looking for. Hope u read this Greg because you were amazing. You can t really get good customer anymore when u go places but Greg gave it to me. Thanks for everything Greg. Amazing Service

Very easy and fast service! I found what I wanted and when the salesman came we filled out the paper work and I was done!

Mrs Shelia is one of the most pleasant people I have ever met. She is the kind people want to be around. She is as helpful as she is pleasant. You are blessed to have her on your team

Went to Ashley today to purchase a sectional. We were pleasantly surprised at how helpful everyone was. And we love their furniture!!

Working with Katherine was great. She gave us space to walk the showroom to talk through what we wanted. We made several changes and she was very patient us and we appreciate that very much.

Laurie sales person was very nice; the credit company they offer for financing was terrible and I reported it to the store manager.

Sales lady Kris was awesome. Quality of furniture and value was very good. The guys that loaded the furniture in my truck leave something to be desired. I was told to drive around to the door that said "customer pick up". I went in that door and no now was around. I wandered the warehouse until I found three guys sitting at a table. They told me to go up front and tell the "no one is in the office". Went up front and someone then told the same guy to load my furniture. It would have been better for everyone if the guy would have gotten out of his seat and helped a customer as opposed to sending me on a goose chase.

The store was immaculately clean and all of the staff wore masks. They also maintained social distancing protocols while helping make a selection. They were polite and courteous.

Very friendly and helpful! Very easy transaction and the sales person was wonderful!

Ms. Kate (I think that s her name) was so nice, sweet and very professional. She made our family s experience very smooth. We ended up purchasing both a sectional w/ the ottoman and a sofa! I would recommend for sure!!!

Terrible terrible terrible. It s lie after lie with this company. Don t expect a delivery in a timely manner. If anything you WILL get a lie told to you making you THINK it ll be delivered in a timely manner. BUT that s a lie. They ll just keep pushing the delivery date back until you finally cancel the order due to frustration. You end up losing money and on any piece of furniture you had ordered.

Our rep was extremely helpful and friendly! We went to the store on Wednesday and by Friday we received our mattresses, pillows and sheets! Execellent customer service!! Can t wait to sleep on our new mattresses! You guys rock!!!

Alvin is a great salesman, a delight doing business with this company

The staff was very friendly!!! We went in to purchase a mattress and our salesman Greg Glover was the best. He was very knowledgeable about the different types of mattresses that Ashley's carry!!! We purchased a very good mattress thanks to Greg!!!

A fantastic selection of furniture, especially beds with upholstery and/or storage underneath. Some really great couches and coffee tables. We had Olivia, and she was great. Helped us pick out a new bed within 30 minutes. No fuss, wasn't pushy, didn't try to upsell, and actually helped us save almost $200. 5 out of 5, would buy from here again.

The Sales Rep. was very helpful & patient. He took out the extra time to go online and locate the exact color of the items we wanted. We re going back for additional purchases.

Went to look and add some pieces to our home. Thanks!

Found exactly what we wanted! A dining room table with a matching server/buffet table. Large selection to chose from!