Alexander Bernard Review of Ashley Furniture Homestore pon...
Update 12/6:
Update 12/6:
Another day, another cancelled delivery appointment. When will we get the rest of our order!!!
UPDATE 11/30:
Another two cancelled delivery appointments. The most recently being yesterday without a call or notification. Spouse waiting during the 11:00-2:00 pm time frame. Lets review, my original purchase was made 8/30, and I have yet to be made whole. Ashley HomeStore of Ponchatoula I am paid in full and this is beyond ridiculous. I have already filed a complaint with the better business bureau. I will be attempting in the coming weeks to get my money back or some sort of retribution for this.
Original review 10/16:
Man this experience has been terrible
Came in after purchasing a house and spent $5300. Couple weeks later I spent another $1200. I ve only received 50% of my order. My complaint is in the lack of communication. I ve received numerous calls regarding delivery dates with the most recent being today 10/16. I took off of work to be available for delivery. No call or communication. Up until last week I was able to call the store to get some information. Now it forwards to a automated system that DOES NOT pick up. I ve sat and let it run for over an hour just to see how long it would leave me on hold. I ve emailed the owner, without a response. What frustrates me most is that Ashley furniture has my money, I m paid 100%. And yet the lack of customer service after the purchase is terrible. I will not be recommending this establishment to anyone. And next time I need furniture I ll take my business elsewhere.
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