Great customer service experience especially from Alvin, my salesperson. I've shopped there twice in the last year in a half. He goes above and beyond to provide a good customer experience. Ashley and Angela were very helpful as well!
I second all the AWFUL experience comments. We purchased a bedroom set for my daughter...told 2-4 weeks for delivery. So far, the date has changed 5x and I get zero communication unless I call. I was most recently told our items were in last Friday, I called today to schedule delivery and they said my items wouldn't be in until NEXT Friday. WHAT?! Now, we're looking at 6 weeks past purchase for delivery, our sales person quit apparently, and there's no way to call the store...it routes you to a RUDE service center in Texas. Completely ridiculous. Never again, what a cluster. If I could give less than 1 star, I would. I advise saving the time and going to American Factory Direct, way nicer and reliable. I intend to cancel IN PERSON tomorrow since you cannot call, sick of dealing with this. If you decide to buy from here...you've been warned ;-)
We ordered a sofa, loveseat, arm chair with an ottoman early September, around Labor Day. We were told it would be 6-8 weeks to ship, which was fine cause most places are similar with the COVID-19 pandemic. I received an automated text message stating that my furniture would was ready to deliver and to select a date: Oct 15th, 16th, or 17th. I selected the 15th, since I wanted it as early as possible and took off that day. Another message stated that I would get a time frame within 25-48 hours before my delivery. I never received a time frame and my furniture was NOT delivered on the 15th. I received another automated message after I called the delivery department twice, stating that I would tentatively receive my furniture on October 20th. So now, I went from selecting a date to just accepting the new date that they gave me. Fine, I took off the 20th to wait for my furniture. I called to CONFIRM my delivery with ALL items for the 20th and the operator told me the time frame would be from 5:00pm-8:00pm - this was on the 17th. The 20th comes and we waited, no furniture. No messages or calls to state that it would be delayed. I called today, 21st, and two different people from the delivery department told me it would not be ready until November 19th and the other date was December 3rd. Which is it? Why call to confirm my delivery for the 20th if it was not ready? Delivery in December 3rd would be DOUBLE the allotted 6-8 weeks they previous told us. I call the customer service department and all they told me was that "we do not see any confirmation for the 20th, just for November 19th." This is the first time I've heard this date. I will not waste my time or business waiting for a delivery that may or may not be coming WEEKS from now. I had to schedule for a cancellation and refund in 24-48 hours... which that have not contacted me about yet. So our options are canceling the set we ve now waited 8+ weeks for or wait another 8+ weeks to maybe have it delivered.
Awesome service and very educating discussions with Rick. I will be back
Great salesperson a great store a great product for the money
Great furniture. Great prices and certainly lots to choose from. Very friendly and helpful staff.
Worse experience ever was promised a delivery date of June 27 sat home all day waiting to find out there is no delivery date set up was told someone would call me back in 24 to 48 hour which has not happened yet. Called sales assistant and she also told me she would look into and call me back the next morning that was Saturday and still no call Monday I get ahold of someone and they said it will be delivered August 20th When I said that was unacceptable they hung up the phone Trying to get in touch with someone is impossible I called the Manger at the store twice and still no return phone call when I finally get someone to answer my call I plan on canceling my order and will never order from Ashley again and would highly recommend no one going thru them
We had Kathy as a sales rep, she was great! We bought a home in Ponchatoula and need to furnish a 6000 sqft house. We bought a large sectional, a table and chairs for our breakfast nook and a desk for my husbands office. We will need to buy more, but want to wait until we move in. We will definitely be back to see Kathy. I will also add, we had been to a few other stores before going into Ashley, my parents had bought from Ashley in the past and didn t have a good experience, so it was the last place we went to. We went to a large mom and pop furniture store in the area and as soon as I walked in, their rep started to speak poorly of Ashley. That sales technique was 50% of his sales presentation. I have been in commission sales 25 years, I thought that was pretty tacky, it actually made me WANT to go to Ashley. We bought a table there and left. When I went into Ashley I was greeted by Kathy and it was a much better experience. We ended up calling that other store and canceled our order. I found a table & chairs that I liked much better. Better quality, better service, faster delivery time, better prices. If our delivery goes smoothly then this will be our go to location for all our other needs, Kathy was a pleasure to work with and we really liked the store overall.
Kathy was great. We bought a sofa, she was very knowledgeable. I would definitely recommend Ashley Furniture and Kathy.
We paid in full for a beautiful bedroom set Labor Day weekend. Fast forward to today, we still do not have our drawers set after 2 separate deliveries of damaged furniture. It took 6 weeks to get all of the pieces in then the drawers set was damaged. Replacement was sent and replacement damaged as well. No offer for refund nor an approximation when we will get attempt #3. Furniture was beautiful and customer service the day of our purchase was great. However, irrelevant at this point as we don t have the furniture we paid for.
The personnel we're friendly, knowledgeable and very helpful. Lori C. Took her time to help me choose and then she ordered from the warehouse and saved me money. This is almost unheard of these days. I am extremely satisfied and will definitely go to this store again.
Great experience. Good customer service from Kris. She's helpful and patient.
Nothing like driving an hour to use a coupon because it s instore only, to be told I can t get the best pricing and use the coupon. I will only order online now.
Awesome experience, great customer service, beautiful furniture, will be back...
I am not the type to complain at all, but your customer service is horrible. It was so horrible me AND my fiance didn't want to call back to ensure that ya'll was ordering the correct part for my coach. I called and asked about the part; first it was no it's discontinued and I explained I just' bought the coach not even a year ago, she said give me that s/n okay, gave it to her she found it with no problem but yet it's discontinued? & then she asked my address and everything and said it's on it's way.... Uhh, what's on it's way I haven't even told you what part was messed up and then she didn't tell me how long it would take anything. I work in customer service I understand people can be complicated but I assure I was being extremely nice to her, as for my fiance but he talked to someone totally different and he said he was very rude and unhelpful.
- Over all the furniture is great. Just hope to GOD you never have to talk to any of these people. I would love to go work there and show them how customer service is done. Whether your having a bad day or not you be nice to the customer's that's your JOB!
Worst place to buy anything!! Ordered a chair and a coffee table in mid December 2019.. as of 2/18/20, still not received!! They have changed delivery dates and times each time they were 'going to deliver.' My husband took 2 days off of work to wait for nothing to show up. Customer service is terrible, may as well be non-existent.
Cancelled the order and filed a chargeback on the credit card. I will be buying from American factory direct from now on and I'm going to strongly advise everyone to never ever buy anything from this so-called furniture store.
If I could give ZERO stars, I would. The only advice I can give anyone who is in the market for purchasing new furniture, is RUN away from Ashley HomeStore!! This is the most unprofessional company I have ever dealt with. Just don t do it, guys. Go somewhere else!
Horrible experience.. I ordered 6k worth of furniture in mid November. I was told by the sales person everything should arrive around Thanksgiving worst case a little after. As of mid January, customer service is saying March. They'll say what you want to hear to get the sale. And the person monitoring these reviews is not the owner, it's a customer service team that can't connect you to a manager. Don't waste your time, cancel your order and go anywhere else.
Great experience! Patricia was so nice and easy to work with.
Had a good experience here the staff was very friendly and helpful!
Brad at the Ponchatoula, LA store was very professional and easy to work with. He was very knowledgeable about the system! Over all it was a smooth and easy transaction!
No one will answer the phones and its constant run around. It's been a nightmare. Also don't trust "Boots"! He'll give you his card with his "personal cell number", but it's all lies. Calling customer service is a complete joke. I hope Ashley furniture falls off the face of earth and straight to the agonizing pits of hell!
My first time purchasing from Ashley and it probably won't be my last. The store offers a lot of quality pieces at a good price. My sales advisor Greg was the best! He was very knowledgeable & courteous. He didn't pressure or rush me in any kind of way. I walked away completely satisfied!! Definitely would recommend checking out this location.
This tore is very clean. The employees are very helpful. This store had exactly what I was looking for.. Its my go to furniture store.
I gave them 6 months and 8 last minute, canceled deliveries. I guess I have no choice but to post this. I d give zero or negative starts if possible. I understand delays because of COVID but this is beyond ridiculous. We ve repeatedly missed work, school, etc to rush home to a cancelled delivery.
Kris was very helpful and willing to make sure we received all the discounts. Thank you
Friendly Staff. Very helpful when needed but not pushy sells people. Very clean and beautiful displayed store with a wonderful environment.
My first visit to Ashley was in Denham Springs. I was assured that I would receive my purchase as soon as possible, but that it would likely not be before Christmas. My purchase was a Christmas gift. The sales representative sent me to the Ponchatoula store. They were excellent. I was able to make my purchase from the store and had it home when I needed it.
I have since made a second purchase. I ordered. Was told it may be 3-6 weeks before it came in. It was less than 2. One of the items I purchased had an issue, my motorized reclining sofa had a damaged cable. I called the store. They sent out a replacement immediately. I told them that I didn't mind changing it. They were going to send out someone to change it for me.
Wonderful service, great products! Love you Ashley!
My experience was one of a kind today. Ms. Olivia really did an outstanding job. She was thorough, patient, and very kind. She was also knowledgeable and walked me through everything and had me very comfortable with my decisions with my purchases.
I had the sweetest lady Cathy that went so much out of her way to help me.
I bought a beautiful recliner for my husbands 70th Birthday.
Get it home to surprise him and he says he don t need it. He likes his old worn out recliner. So I called back and they took it back no questions ask. Just as long as not damaged. Could not ask for better service. Thank You Kindly for understanding my situation. Very grateful!!! Linda Davis
I am a new homeowner and ordered a new bedroom set & mattress about 2-3 weeks ago. My items were supposed to be delivered today, December 3rd, a few days before my housewarming party. I just received a phone call from Ashley stating that my items will not be delivered today and the next available delivery date will be December 20th. I am so disappointed and upset with Ashley Furniture and will NOT be doing business with them ever again. You do not call me the day of delivery to tell me my furniture won't be coming in until almost 3 weeks later.
It is now the 17th f December and my furniture was supposed to be delivered today. received a voicemail at 5:33pm last night stating that not all of it was available and that some could be delivered today and the rest would be delivered on the 27th of December. This is completely unacceptable and I will NEVER order from this place again.
Cori is AMAZING! So knowledgeable and friendly! Explained the process clearly and didn't press the issue. I bought more items because of how she handled herself and the lack of pressure. Freedom to look around without thinking she was just in it for a sale.
Principle?
Purchased a guest room bed (headboard, frame, foot board) box spring and mattress.
~ Delivery was one week later than promised AND they delivered the WRONG bed. Returned / Cancelled Order
Store manager was very nice so even though we had to put guests in a hotel that weekend my wife decided to go back to the store, spent a little more time and a considerable amount more $ money $ to purchase a more expensive (better quality) bed.
~ 2 days before scheduled delivery date we were told the mattress would have to be ordered and would delay delivery. Called to cancel order and we were Assured bed and mattress would be delivered on scheduled date - they would find the mattress at another store or warehouse and get it to us. Our first guests said they enjoyed the comfort of our guest room. Second guests were thankfully, a bit more honest and said, bed seemed to have been a floor model due to 'un-eveness'. Made a call to our first guests who begrudgingly agreed and said if they'd realized it was a new bed they Certainly Would Have told us.
~ We slept in the guest room and we were both rolling into the center of the bed all night. We did not Pay a lower price for a floor model - We were not told in order to keep our order they would send us a floor model.
Now, ready to buy chest, end tables, and 2 recliners - Ashley is a bit less expensive on some of these items than American Factory Direct but Fool Me Once? maybe, twice, Should have known better - but Nope, not even to save a couple hundred dollar$.
They are fantastic and the store is beautifully laid out
Good quality furniture, my salesman was awesome. .poor delivery status ordered on the 12th of November still no furniture was given one date then another date then another date ...I need my furniture
My wife and I looking at sectional at the Robert, LA location. We had picked one out but it was just a little big for our living space. The sales associate looked it up in the computer and noticed a new piece was available for the sectional that would make it smaller (a love seat attachment). We were hesitant not knowing the timeline of this new piece so we were about to walk out of store and the sales manager Ashley guaranteed that we would have everything delivered within 4 weeks. This was a complete lie to force us into a purchase. We received only half of the sectional after we asked them not to do this. We have called to speak to a manager and no one will take our call and now have even started picking up the phone and hanging up. Yes, you know who you are. The manager is always out or all of a sudden had a schedule change. Customer service says the piece won't be available until Dec 19th. This will be over 2 months not 4 weeks as promised. This has been a horrible experience and lets hope we actually get the furniture piece to complete our order. I will be filing a formal complaint with the BBB so they understand this is not how you treat a paying customers.
Staff is very helpful and informative! Highly recommend!
I wish I had a house big enough to fit all of the amazing furniture. I had sticker shock from a few pieces but it looks like great quality items. I like how the sales people leave you alone to shop. Some stores they breathe down your neck.
Getting your furniture is a nightmare. The staff was extremely nice.
Vince was wonderful and patient with my family while choosing our new furniture. The showroom was neat and the displays were neatly organized. The prices were reasonable and the furniture is of great quality. Will definitely return.
I have bought a lot of furniture over the years from Ashley, but this last experience has been a total nightmare!!!! I am just so disappointed!!! We ordered furniture in July, and we were told 4-6 weeks...3 months later and we still don t have all of our furniture.
The customer service has been terrible. When you call the store doesn t answer, or when you call in to speak to delivery or status of order you will wait 30 min on the line only to be hung up on. Then you call back and wait another 30 min praying you don t get hung up on again just to find out what s going on with your order. Every time you call, you will waste hours of your day just to speak to someone and then get a different answer. I have been stood up on a Friday night. Confirmed the delivery time, and then no one showed up. I called that Monday morning and no one had an answer. When I called a few weeks ago, the lady said she could take $159 off for set up fee just for my inconvenience...meaning I would still get the service but the fee taken off, right? Wrong! So on the second delivery, the guy said, oh I can t set it up because they took the fee off. I tried to explain to him that I still get the service but they took off for my hassle. So what does the delivery guy do, he lies...he says oh your table is already put together you just have to open the box. Yeah right. No, I took pictures, it wasn t put together already. Ridiculous. So I tried calling the store that afternoon, but guess what? That s right, no one answers the phone. I called yesterday to explain what happened to see if I could get some inconvenience fee since the fee they took off was pointless since I didn t get the service anyway, and the girl said let me speak to my supervisor...she came back and said are you ready for this....that because it was 2 deliveries ago she couldn t do anything. She said I would have had to call by the next day. I said that s a crock, that s just bad customer service. Lies, lies lies. I told her, I did call and no one answers the dang phone!!!! This will be my last purchase from Ashley! I bought a whole dining room set a few months ago online from another company, and it was delivered in 4 weeks.
I prefer to do business with people that will not lie and treat you with good customer service. If you want the same, then you won t want to do business with them either. Run far away.
Ms. Julie was absolutely wonderful to work with!
I was a little frazzled and overwhelmed with needing to buy a house full of furniture, but Julie made it easy. She helped me locate everything I had on my list, gave me some absolutely interesting design history about pieces along the way, and put so much effort into breaking everything down so that I could see exactly where I was at in regards to price. She calculated, double and triple checked things, located everything in their inventory system, and did all of this painstaking work with a wonderfully pleasant attitude and smile on her face.
I will always come back and see Ms. Julie when I need anything for my home.
Salesman very helpful, but not overbearing. Warehouse/dock personnel very professional and knew what they were doing.
Overall one of my best furniture shopping experiences.
Love my salesman.. Friendly and so helpful.. Choices were large and prices that fit our budget whi h we had not found elsewhere.. Thank you for a pleasurable experience and a great piece of furniture..
I had a great experience. The sale Associates did not hover over me. They let me look around until I had a question. Then they were so helpful answering my questions that I turned around and brought a sectional sofa. Will be back bc I found a entertainment center I want
The experience we had with Ashley HoneeStore started out very well when we made our purchase, but when it came to delivery we were very displeased. We still have not gotten all our furniture and it s been about a month now. And to top it off the associates kept giving us the total run around by giving us wrong delivery dates after we had confirmed the dates via telephone and through messages that we still have. I took off work to receive our merchandise on Friday, March 6, 2020. I waited and waited until I finally called to ask if the furniture was still coming and I was told that it will be Saturday, March 7, 2020 and Wednesday, March 11, 2020. My husband and I was highly upset. So with this being said. Our experience was horrible and I hope this never happens to anyone else.
They were delivering a bunk bed and 2 mattresses I also bought a sectional sofa because it was on sale, even though they were delivering bunk beds, they wouldn't deliver sofa, had to rent a truck for 100.00. Then they have rescheduled delivery 3 times and have yet to receive the bed and 2 mattresses. They also messed up my credit application. They should allow me to receive a rug or a night stand. Thank you,Victoria
I enjoy walking in the huge showroom and everyone is so helpful.
I think they may have every piece of furniture that Ashley offers here. Huge selection, friendly people.
If you want good quality furniture, definitely go to Ashley! All reps are willing to go above and beyond to make sure you get what you want for your home.
Sales Associate Melanie, was awesome from the moment we walked in the door she greeted us and took great care of us Thank you so much Melanie V.
Do not I repeat order from Ashley they will rip you off my fiancee and I went to purchase a Bluetooth sofa and loveseat but when we got home the money the acceptance now program wanted us to pay on 2,684.00 was 348.00 a month which was double compared to furniture Mart so we decided to cancel the order which we purchased on black Friday wasn't going to receive it until December 14 what a joke and then a payment would be due after we initially put down 268.99 so now they tell us it's 10% of the total order to keep our money no good dogs will never shop here ever again
Toni was super helpful and showed us around until we found everything we needed and more!!
Rick helped us pick out a bed and we are very happy
Delivery drivers AREN'T directly working for Ashley but a contract delivery company that uses Ashley trucks.
Excellent service and great products. Rick was fantastic at helping me make selections.
Poor customer service. I was in the store over 30 minutes and no sales greeted me
DO NOT BY NO MEANS GO TO THIS STORE!!!! I brought a living room set from here and when we got it a week later the originally told both the love seat and sofa had rips in them and the sofa had a broken board underneath. It has taken the 2 months of me calling them and tracking them down to try and get them to make it right!!! By far the worse customer service and the rudest people I have EVER dealt with!!!
I love shopping at Ashley s furniture store. I found the perfect sectional for the family room. Julie Buras provided excellent service. I highly recommend Ashley s furniture store.
when I was in the store they were very helpful and friendly however when I tried to call the next morning to add something to my order the phone just rings and rings I tried several times they missed out on an additional sale
After going to several furniture stores in a radius of over 75 miles searching for a leather recliner I found what I was looking for at Ashley Home Store. Sales staff was very knowledgeable and most accommodating. They made you feel comfortable with your purchase almost like you were family. I highly recommend the McComb store.
Ms. Toni is so nice and helpful! She s very laid back and makes you feel very comfortable. I d recommend her to anyone!
HORRIBLE customer service! I sit on hold 30 plus mins to get HUNG UP ON!
Ordered a bed frame, foot board and headboard and a dresser and here it is almost a month and they keep telling me the day before my delivery that half of my order will NOT be in until another date! So freeking fed up! Called to cancel the order and got HUNG UP on again. (Despite how angry I am) I not ONCE had an attitude and STILL get hung up on! I DO NOT RECCOMEND ORDERING from this store! HORRIBLE!
I really had a great experience. I came in found what I liked. Even paid way less then what I was expecting.
I liked that I was given my own time to look around and not followed to make a decision. Mr. Alan was very helpful answering my questions.
Person that helped us was very customer oriented! They got a couple of k"s from us!
Patricia was a great sales person . She was very customer service oriented and was extremely helpful finding us what we wanted to buy . Actually she was relentless in finding what we wanted . We would definitely recommend her as a sales person at Ashely Furniture .
Has nice furniture and some super sales. Have great financing special. So you can 0% interest.
We ordered a $3600 bedroom set on July 5th and as of today, Dec 15th, we still have no hardware for our bed. Not only that, but I have made 26 phone calls to try to get said hardware, and I have been lied to, hung up on, transferred, and over all given multiple explanations and false answers. I ve even been sent THE WRONG HARDWARE TWICE. I ve also sent 4 emails to 4 different departments/people and never once got a reply. It s an absolute joke that a company this large can t resolve this and the level of frustration that I ve experienced trying to get this handled cannot be out into words and will forever and always be underrated. I urge you to go buy furniture from anywhere besides Ashley. And if Ashley furniture happens to read this, I d like to speak to the owner of the Ponchatoula Louisiana store and the District manager as well as GET THE HARDWARE FOR MY BED. The purchase is under my wife Michelle Glassett but the phone number on the order is mine. Love to see if you actually call...
Sales woman was not knowable about products and spent so much time trying to find info that we just left the store.
I have to agree with the previous post buying from Ashley was a terrible experience and I don t plan to buy any more from there already cancelled my appointment to buy a whole house of furniture. Other stores were honest about delivery time taking longer due to Covid however Ashley's sales person (cb12) said it was not an issue. Ordered early September received in November. Knobs missing off cocktail table after 3 phone calls to customer service I was told it was discontinued and part could not be ordered. I did not pay a discontinued price and was told it was a new piece. Salesperson was questioned because we wanted to order matching pieces when we did our house order. The store must be under new management because it is definitely not the same excellent service in the past.
This place also has good furniture at good deals that I have gotten throughout the years. They got me an amazing bed frame that is beautiful, and people think I paid five time what i paid for. I don't see how they are able to sell things at such low prices, and stay in business. Excellent customer service is also available here.
It was very easy to order this product. Immediately after trying to order the product I realize that I wanted the fireplace Edition instead of the open Shelf. I tried calling and emailing multiple times and even stayed on hold for over 2 hours. No response in any way until they asked me to rate my experience. I'm giving them one star until they fix this because so far their customer service is pathetic.
We ve been shopping for a long time for the carpet in living room set to replace the one that we have now. We walked into Ashley s home store and the salesman immediately went to work. He was not high pressure but yet he kept giving us advice from his experience. We ended up buying exactly what we wanted today. I will definitely come back to this place when I need more furniture.
My wife and I were looking to make a purchase for our new home and after trying multiple furniture places we ended up with Ashley. I can safely say the sales associate Olivia was perfect in her customer service approach. We never felt pressured to buy and she explained every step of the process easily and concisely. Thank you Olivia for the excellent customer service and helping us make our new dream home full of our dream furniture!
Very Nice Experience. Very Helpful Staff (Special Thanks to Roxie & Debra)..Highly Recommend!!
Thought it went well. We looked at the exact same bedding at the main competitors just minutes before. The experience was much better at Ashley and we purchased. Much less pressure which appealed to us. Sometimes too much salesmanship is a turn-off.
Great experience! The sales person was nice and helpful! My only issue is they did not discuss delivery charge and was unaware until the price at the Checkout was given!
They have a great selection and great prices. The staff is very friendly and are awesome to work with in finding what you need.
My husband & I went in with a particular look in mind for our breakfast area. We d been looking in multiple furniture stores & online (even Ashley s site) to no avail. Our friend & school mate, Efrem, found the look and size that we needed. Thanks our friend. Nice doing business with you.
Really nice people! Would purchase again from here!
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