This is a long review but, should be worth the rea...

This is a long review but, should be worth the read.
I was given help when needed and it was fairly nice and informative. When I finally made a decisions on buying a sectional I went ahead with the norm of buying one. It was during a black Friday sale i think. I was told that the sale would last all weekend, it was late so we decided to come back the next day. So i went the next day to buy the sectional ...annnd boom the sale is gone and the person helping me said yeah all of a sudden we had a meeting and management said the sale is over (im sure that was a lie I feel)... But she kept her word and price matched me on a cheaper price then the sale so it worked out anyways!

Now time for the shipping, when i got the sectional I was missing one part. I ordered 5 pieces for the sectional and was told i was going to get 5 on a specific day and only got 4. It turns out one of the pieces was on back order.. That's kind of some intel you would want to let your customer know right?..

Welp, nearly paid 200 for shipping so I called Ashley Home customer support ( which was fairly easy to get through) to tell them i didnt get everything for what i paid for... i didnt pay nearly 200 bucks to have only 4 out of the five pieces to only show up because i hate myself?.. haha So they said, and i quote "Sure thing we can go ahead and refund your shipping cost for you sir!"

okay Great! WOW that's awesome of you guys to understand and refund me for this inconvenience.

That was a lie.... called again.. and they keep dragging it on. called again and again.. turns out there is no refund and someone has been lying to me.

I'll never see that refund nor will i ever trust the salesmen or saleswomen considering i missed what potentially in the future could have made me miss a chance on saving money. And if they say they will refund you, make sure it happens while your on the phone with proof or else you'll never see it. It seems like a ploy to just get you off the phone.

This experience would have been 4 stars if I would of simply just got the sectional on the day i paid for it to be there for.. with NOTHING missing..

I should say up right it was a 2 and a half star experience considering I was being lied too a few times. Though i know this inst consistent because usually they are pretty good.