THE absolute WORST customer service I've ever expe...

THE absolute WORST customer service I've ever experienced. These people will not answer the phone...so, a month after ordering our furniture, I stopped by and spoke to the supposed Manager, Brian "Boots" Kellum, and explained, I would love to get an actual date that my furniture would be delivered....as you can't get anyone to answer the phone. Brian "Boots" Kellum explained, that they were a Franchise, and that their staff was so busy, they just couldn't get to the phone calls.....so busy in fact, that I watched 3 sales people standing around visiting with each other. So Brian "Boots" Kellum, gave me one of his business cards, and asked that I call his cell directly....If he didn't answer, leave a message, and he would get back to me as soon as possible....well, Brian "Boots" Kellum MUST have been busy with those imaginary customers as well, as I left no less than 3 messages, to which O were returned. So, we finally get a text saying our furniture is tentatively scheduled to be delivered on 08/28/2020, and that we would be contacted closer to that date to set a firm date of delivery to my home....today is 08/26/2020....still no call....spend a couple of hours trying to contact someone, in an attempt to get an answer.....been hung up on by their system 5 times....tried contacting Brian "Boots" Kellum, again to no avail....just about ready to stop by their Pontchatoula store and tell them to cancel my order.....I cannot understand how a business can stay in business like this, with employees that care no more for their customers than Brian "Boots" Kellum does. He even wrote on the back of his card, "No delivery fee and 25% off of the order", for the trouble and signed it....I'm sure this is as big a NON TRUTH, as was him saying, "Leave a message....I'll call you back".