Ashley Furniture Homestore ponchatoula la Reviews

Kris was very helpful and friendly and professional. All personnel were the same. No high pressure.

Good service. Quality furniture. Our sales rep Efrem Brown was AWESOME!! He took his time with us, explained everything in detail and gave us EXACTLY what we were looking for the amount of money we wanted to spend. We will DEFINITELY be back to see him again. Thank you again Efrem!!

Quickly greeted once we walked into the store. Was assisted w/trying to find a server and shown several options. Sales person was well informed. Good service.

The store workers were great.. They help me get everything i wanted and was patient..

I don't hate this place BUT..... the sales people are not the best and getting something delivered is a joke! I ordered a new bed with new mattress and all. It got rescheduled twice, no notice was given that the mattress was not available leaving me to wait only to call and get told it was not available until later date. Horrible break down in communication with warehouses and items availability.

Fiance ordered a a dining room table which we have been waiting on for weeks. On the delivery date we made sure to be here. We spoke to someone who told us we were 3rd in line and that we would have our table delivered and assembled in an hour. Then it never showed and no one called. When she went to the local store she was told to always go through store rather than online. The manager she spoke to gave her a phone number to another warehouse where we will hopefully get a call from a manager there. I expected the manager to ensure this gets taken care of but she viewed it as not the stores responsibility. Managers at the local level should fight for Ashley customers as they represent the same company and not tell the customer to only deal with stores and toss a phone number at them. Don't expect help from management at this location from the retail manager or the general manager.

I just brought $10k worth of furniture for $6500.00 and 24 months same as cash with no down payment or deposit. THANKS ALOT ASHLEY FURNITURE

Alvin Bartlett was an absolute pleasure to shop with! Thank you for the detailed information on Ashley products. We are very happy with our dining room table selection, thanks again Alvin!

Bought a bedroom set there. OK liked it. Price good

Easy to visit , nice selection. Prices fair. I would have given it 5 stars but our sales person was lacking any personality.

Excellent service and knowledgeable about products and services.

Very pleasant experience Mr Alvin was very helpful in our purchase.

Ashley HomeStore so far came through for me. I made changes to my order by adding additional merchandise and they didn t charge me with extra fees. The only reason I gave a 4 star because my original delivery date was two different dates for the same sectional. I hope that my furniture delivery date doesn t change again.

Good selection. Just feel so wierd going to check out furniture with eyes and ears following you.

Bought furniture over a month ago for a new house and was told o ya everything in stock . Still waiting!!! And tried calling 19 times and no one would answer just got hung up on! Please do not BUY ANYTHING FROM HERE.

O and here is great part........5 days for a refund so now I can t go buy anything new because they holding my cash.

Still waiting on refund........took my money over 45 days ago

July 3rd still waiting on refund!

People Please stop buying stuff from them!

July 19th update... still no REFUND!

I am a driver, delivery a load here an you want me to unload this trailer by myself, so all your guys have to do is roll it out in the warehouse an plus I still having back issues to I never be back don't get paid but $15 bucks to help.

The Sales Person, Kathy Alack, was Very Friendly and Knowledgeable. She called us in a timely manner to advise When our furniture would be delivered, etc.

Ashley Furniture is absolutely horrible. I have been waiting 2 months for my accent cabinet.

1st delivery date 11/30:
Delivery time was from 9am-5pm.........didn t arrive until 9:30pm and the cabinet looked like someone put it together with their eyes closed. Sent it back and rescheduled.

2nd delivery date 12/5:
Didn t get a call until 330pm that day saying my product was on back order. Rescheduled again

3rd delivery date 12/18:
Called to confirm delivery at 9am. Was told it was on the truck.........6pm rolls around.....no delivery......9pm no delivery. Called and was told they could not make it will be there two days

4th delivery date 12/20
Was told when I called to confirm that my product was not even in the warehouse. Was going to need to be pushed back to Christmas Eve.

5th delivery date 12/24:
Was pushed back again because they were over loaded. Cannot ever get on the phone with a supervisors. Really rude customer service. Was promised would be here on 12/26

6th delivery date 12/26:
Was told was on back order again and will not be here until 1/2.

I will never buy anything from Ashley furniture again. Their customer service is hard to get in touch with and have no answers to help. They will lie to keep your business. I will make sure to keep spreading the word about how terrible this experience has been

Very nice lady Mrs Kathy very helpful everyone was on the spot with helping one another will tell everyone about Ashley's

Do not and I mean do not purchase any furniture from Ashley. They are the world s worst. I purchased a sectional sofa online recently. I did the drop off delivery in which I unwrap and set up sofa myself. I took the plastic wrapping off the sofa and found a large tear towards bottom of sofa. I unwrapped the chaise and found a hole in top of the chaise exposing the frame. I immediately called their customer service was placed on hold for about 30 min then automatically hung up on. I called several times throughout the day only to have the same thing happen each time. I did the Ashley virtual text only to be told someone would contact me which they never did. I have emailed them as well with no response from them. I emailed the delivery company and was told someone would contact me. Still waiting.... it s been three days now. I have contacted my credit card company to dispute and reverse the charges. I will also be contacting the Better Business Bureau to file a complaint. I now have damaged furniture sitting in my living room that I can t use. Their customer service sucks.

The most amazing amount of furniture i have ever seen absolutely wonderful time i had ever spent there purchasing furniture.

We purchased a sofa and love seat online. Right after they received our order, they tried to sell us a warranty (in addition to Ashley's standard warranties) for $329.99 for 5 years. The catch is, they'll only honor your claim if they consider it to be your fault. If it's normal wear and tear, this warranty will not cover it. For instance, our friend had a seam loose, requested a repair, and was denied. We declined the coverage, and Rick was very gracious and polite about it.

The reason for the 1 star is our dealings with the delivery person, Tasha (she refused to give her last name when I said I'd report her to corporate). It took them 2.5 weeks from the purchase date to deliver. This is because Tasha asked whether they could deliver Friday or Saturday, and I said Friday afternoon, because I was busy all Friday morning. Sure enough, the automated call came, and the only options were to accept a 3-hour Friday morning delivery time slot or call the store. When I called, Tasha told me I had only "requested" Friday afternoon and that now they were all booked for Saturday. She never told me in the first call that I had to devote entire business days and couldn't request time slots. The earliest I could now request was the following Tuesday, when I already had appointments scheduled. So I said Wednesday, and she said I'd receive a call Monday confirming a time slot. No call came Monday, despite my husband calling late Monday afternoon and her assurances to him that we'd receive a call that afternoon. The automated call came at 7:47 AM Tuesday, the day before the scheduled delivery. Of course, it was when I already had appointments scheduled, so my husband had to drive an hour home from work to accept the delivery. Piss poor customer service to expect people to block off entire business days and not confirm until 24 hours prior to delivery, Tasha.

Though the delivery man was very nice and helpful, they did leave 2 connections in the love seat unplugged (power lumbar support and head rest) and left 1 small plastic bag. I must say, though, that our dog was barking at them the whole time (from another room), so they may have felt rushed. All in all, this 1-star rating is Tasha's fault.

Horrible customer service. A 1 year old recliner metal frame broke in half I have been calling for over a month with no response, then finely spoke to Brian K. He said he will personally send in a work request and I should hear within 48 hrs. Well it's been a week and no call back. Once more they haven't picked up the phone or returned my call. I will never buy here again

Ashley (and probably furniture stores in general) are one of those places every one wants to complain about. They're not Value City. What we buy there is nice stuff we are able to be proud of. But it costs money. They're usually helpful except when they're inventory just doesn't have something we found online. I'd give four stars but that's implying that everything is perfect. Delivery takes awhile. But it's not like they don't warn you about that. Don't go in expecting to get what you buy right away. The only other complaint that I have is I can't figure out why furniture buying (or rather the finance part of it) now takes as long as car buying. 20 minutes shopping for the stuff we bought. 30 minutes waiting for it to be written up and another 20 waiting to have it rung up on our already existing credit card. Bottom line: this store requires that you are patient.

Update: I went to the store in Ponchatoula bc I was getting conflicting info from the call center and the delivery department. I was told at that time my issue was escalated. I was also informed that although the warehouse message said we would get our nightstands and dresser today that the only item in the manifest to be delivered was the dresser. Ok. The store told me the dresser on the 11th, the rest on the 17th. Ok. So today... nothing delivered. My husband calls the store and she s not sure what happened but we have to wait for the manager to come back on Friday. No, we really don t. I emailed the guy that responds on here and that manager guy to cancel this order.
If our money isn t refunded ASAP, it s the BBB next. So many complaints about delivery on here, looks like that department needs a good cleaning. We will never be back.

Original review:
The sales ladies were fine, I guess I'd really need to rate the warehouse and their inability to provide service to the customers. If you order a bedroom set and mattress, is it really such a crazy idea that those items get delivered together? At the very least the bed, base (rails), and mattress. Am I supposed to sleep on a bedframe for week? We ordered and paid for these items about a month ago and delivery still cannot be scheduled correctly. The warehouse advised my husband that they don't hold pieces of your order until it's all ready to go together, they take from your order to complete another and send out. At some point, within a freaking month, all of our ordered items should have been at the facility. Unprofessional and unacceptable.

I will never again make another purchase from Ashley Furniture! Before you buy any furniture from this place please read the reviews and make sure you join the Ashley furniture complaint groups on fb. After you read the reviews you will think twice before making a purchase with this company. I received my table and chairs on September 22 and I received a unbalanced table and 2 broke chairs. We are now in November and I still have damaged furniture. This has been a very stressful nightmare and you can t get in touch with anybody. Please go read your reviews before you make a purchase.

I had a great experience both times I came to this store. Thank you very much!

My sales lady was so friendly and patient while I was looking for the perfect furniture!

Bought an ottoman from this store at the end of November. Our first estimated delivery date was December15th. They pushed it back to December 30th. After confirming the delivery time and date three times (December 30th between 4:00pm and 7:00pm) it s a no show ...
My husband calls them because noone from Ashley furniture bothered to call us to let us know the status of our delivery and he finds out that it is pushed back to January 10th.
They might be able to deliver sooner but we ll have to call them back to see if it is really possible...
Over 6 weeks wait for an ottoman delivery !
Absolute nonsense.

Last update : it is January 10th and again, no ottoman. Next delivery January 17th. What a joke !

Very efficient team of people helping costumers with their purchases.
Thank you Vince for all your efforts!

We received great service and the salesperson was great to work with.

The experience we had with Monica at the Ponchatoula Ashley Home Store was excellent. She went above and beyond to ensure we got the best deal and service.

Nice when making the sale, and they promise delivery in two weeks, six weeks later no delivery and it is impossible to get anyone on the phone. Its now been over 8 weeks and still no delivery, and no communication, the Covington, LA 70433 Ashley Furniture has the worst customer service I have ever seen in my life. They are selling furniture they do not have and they cannot tell the customer anything but they do not know what to do.

If I could rate it 0 stars I would! This is the WORST possible furniture company there is. I bought furniture paid in full I was given a delivery date, and I even recieved an email confirming they would be at my home between 11-2. No on ever showed up even after I called customer care 3 times and all 3 times they told me I was next in line for delivery that day. The next day I called only for them to tell me they never had my furniture to begin with stating it would be another few weeks before I recieved it. This company lies, there is zero teamwork or collaboration, and they have no regard for customers. Its pathetic that I had to pay so much for delivery service and never even recieved the service. The worst part is no one had the decency to even call and tell me anything they just let you sit around and wait for orders that are never coming.

Experience was very pleasant.was greeted as soon as I walk in the door.

HORRIBLE customer service! Was told our living room set would be delivered in 2-3 weeks. Took almost 5 weeks for it to come in and then the warehouse didn't send all of our stuff. Now we will have to wait another week or two to get our love seat. Store Manager acted like it was a bother to speak with me and actually asked if I tried speaking with someone else before talking to him. Everyone I have spoke too wants to hand me off to another person. WILL NEVER DO BUSINESS HERE AGAIN!

Large selection. Good prices. Alvin & Greg very helpful!

We had a wonderful experience shopping at the Ashley Homestore in Ponchatoula. Ms. Chris was so helpful and just an awesome salesperson. We got a great deal on an amazing sectional with ottoman. I am so excited that we got to add the 5 year protection plan. I highly recommend getting it. If you're in the market for furniture, check them out. I guarantee you'll find something you love.

Nice and large selection of anything a home could need

My sales associate was Cori Bruno. She was awesome. She was very friendly, welcoming, knowledgeable and she gave us a great deal on our bedroom set that I could've never got anywhere else. Only downside is I wasn't offered the protection plan an it totally slipped my mind. An set arrived last week an I noticed a crack. But of course that part was on delivery. But yes Cori is awesome.

The sales person/manager was so helpful in helping me locate what I wanted and helped me and understanding financing procedure

My fiancee and I spent over $5,000 on new living room furniture at the Ashley Store in Ponchatoula, LA. We were told on July 9th our furniture would be in by the end of July. I called to see if that had changed and now I'm being told the second week of August. So, we will have nowhere to sit as a family in our new home for over a month. All other furniture we purchased elsewhere and all were delivered within a week. This is absolutely ridiculous and for the money we spent on the furniture, plus delivery costs, we will not be recommending Ashley at all again. If you're in this area we would implore you to choose American Factory Direct. And I'm not emailing my information to an email that looks fake either! WTF is wrong with you?

Went to purchase recliner. This was the most pleasant shopping experience ever. No pressure from sales associates. I will definitely be going back in the future.

We went in looking for a new mattress and Corie was absolutely wonderful!! Allowed us to try out different ones and explained the difference with each. Corie is definitely a "sleep guru wizard" and understood exactly what we needed in a mattress. Corie is very knowledgeable in the different brands, why one brand may be better for our needs than others, can describe the material and technology behind each matress, and didn't make us feel pressured to buy (although we did make a purchase)! During our time at Ashley's while Corie helped us, it didn't feel like we were talking with a salesperson- it was like an encounter with a friend who genuinely cared that we needed a better matress that met our needs.

Greg our salesman was a class act. He was very knowledgeable while helping us find our recliners. We wound up buying two recliners!!!

What a horrible place to do business. Will sell you everything but never deliver and there is no way to get an answer or change the order without going into the store again! Spent 5 hours there first time with multiple interruptions while trying to buy multiple large pieces. No communication, no apologies, and nothing delivered except a box spring with 20 minute notice they were on their way. Never again. Buyer beware. Sales person s email on their card is invalid, call the store, wait 15 minutes to be disconnected without being answered over and over again. No one can help...ridiculous.

My salesman Alvin was amazing!!! Great service with a friendly personality!

Very helpful associate.
She asked the right questions and really helped me decide.
I had every intention of shopping around but found the perfect bedroom suit at a great value here.

Greatest experience I ve had so far buying furniture easy processes with great people to help you out

6/26/2020 UPDATE: As BGraham requested, I sent the information as requested. She answered me two days later informing she was sending my case to the Escalation Team and if I don t hear from them in two days to let her know. I did NOT hear from the Escalation Team, so I sent an email again to BGraham. Her response: I m sending your case to the Escalation Team again. So here it is 96 hours later and still NOTHING. I HAVE CALLED, gone by the store, sent emails, and NO ONE will give me an answer about my mother s order placed over six weeks ago. My mother is 76 years old and has dementia. When we were given the original delivery date of 6/11, we got rid of her old furniture. She has now been with no family room furniture for over two weeks now!!!!

ORIGINAL POST: Ordered furniture for my mother four weeks ago. They said it would be two to three weeks for delivery. I was sent an email last week setting up delivery for today and was told I would be given a time 48 hours in advance. I received no time. I tried calling the store and got a recording saying they were closed. I called the delivery number provided and was on hold for 20 minutes and then they hung up. My husband went to the store this morning and was told he had to call the 800 number, that they could not help him. After being on hold for 25 minutes they answered and said my mother is not getting her furniture today and they don t know when she s getting it! They could offer no explanation for why they set delivery for today but didn t call me to tell me it wasn t happening. All they could do was read their script. Oh, and if you want to cancel, they charge a restocking fee. To restock what? They don t even know where the furniture is or when my mother will receive it.

Normally, going into a retail location, one would expect pushy salesmen that hover over you and make your shopping experience feel a bit claustrophobic. This experience was much more comfortable and relaxed than anything like that. We were greated by Alvin and after a quick rundown of the current sale, we were left alone to shop at our leisure and only approached when we had questions or concerns. Very good buying experience and would absolutely consider shopping here again for this reason.

Well I came in to look at a power sofa after not getting greeted at the entrance I found what I was looking for an decided to look at other things for my wall . I noticed how others were entering and was asked did they need any help several times and as I continue to look around other guests were looking around and was asked can they be helped. I m close by 5 feet sometimes 10 feet away and never was asked can I help you sir .I had to go to the front desk and the young lady asked me have I been helped she then call for the very nice gentleman in the white doctor coat that answer my questions and got me the items that I needed off the wall. Now as I think about the power sofa I am looking elsewhere before I come back to decide whether I want to buy thereOr somewhere else.
On 1/25/20 2:00 pm

Long wait times topped with delays delays delays. Ordered my furniture on the 18th of December and as of February 12th we still haven't received it all. I will never shop here again nor recommend this shady establishment to anyone. Go to Rooms To Go.

This franchise charged us more than advertised on its website. We cancelled immediately. We then found our credit card had already been charged. Months later they gave us a partial refund. They had charged us a cancellation fee. We had signed a contract. The fee was in the fine print. It would be upheld in court. We lost the money. It was our fault but we will never make the same mistake again.

Kris is the best salesperson!
No hassle and great insurance plan for furniture.

Very good experience at the store. Sales lady was very helpful and courteous. went above and beyond helping us with selection and financing.

Horrible customer service. 2 sales representatives stated that my piece of furniture would be delivered by December 10. Come December 10 they state that it was only going to be manufactured by this date and would not be delivered to the warehouse until February 4, 2021. This is unacceptable I would not have spent the money that I spent knowing that it was going to take this long to arrive to my house. Will not be back to this place to buy any furniture.

The store was set up in a way that just flowed. I thought I knew what I wanted but after looking around I realized I had more options. Our salesperson, Ms. Viviano was extremely helpful and friendly. She looked everything up to make sure of the delivery dates and helped match a recliner. She checked on a sofa I wanted but they no longer carried it. She checked all our options. We were relieved to fine out that there was a warranty that covered many of our concerns, such as spills and staining. We purchased the warranty with no hesitation. I will definitely shop at Ashley s for my next purchases.

Sales and management very nice....no high pressure sales as with other furniture stores

If you are fairly conservative in taste and like to decorate with ideas from Pinterest (and I'm not saying that there's anything wrong with that), you will likely find a lot to like here. If your taste is more modern or contemporary, nah. Since I fall into the latter group, I left without a sofa or anything else and headed over to RTG, where they had a few interesting things.

If I could select no stars, I would. The quality of the furniture and inability to resolve their own issues is atrocious.

Cori is the most knowledgeable non pushy sales person/furniture guru I ve ever met. I was so tired when coming to purchase my sofa recliner set and nothing she said was misleading or distracting to my task. She worked with me and went over all of my options financially very patiently, intelligently, and even made me laugh in the process. I am thoroughly impressed, and I am experiencing absolutely zero buyers remorse. Thank you so much!

I needed a dresser because we were updating our bedroom with white furniture. Ashley Furniture in Ponchatoula was able to match the online price and give us free delivery within 2 weeks. I knew on the date of purchase what day it was being delivered which helps a lot with making sure someone will be home. The staff was helpful and polite and my experience has insured that I will definitely come back.

Excellent customer service, left the store with exactly what I wanted!

Absolutely great service, our sales representative Kori (probably misspelling their name) or as they put it, "the sleep geek" was exceptionally informative and very helpful in finding my wife and I a mattress that would help us get better more restful sleep while also making it a personable and fun experience.

This store has a large showroom and a large variety of furniture on site. The Salesman Mr. Rick is very professional and the staff is great.

Our sales guy Efrem was awesome! Definitely recommend him!!

Very poor experience after purchasing a sectional. Eventually got my money back after over a month of no delivery and poor communication.

Mrs. Ashley is extremely patient. My mom originally came in for me to purchase bedroom furniture for my children but I had to end up saving the day. Through it all, Mrs. Ashley answered my moms tough questions & the process was smooth selling.

We visited Ashley furniture to purchase a bedroom set and Brian was our salesman. He was very professional and knowledgeable without any pressure that is usually expected from salesman. He took his time to work with us to ensure our happiness and was able to work out a great price for us. We were so happy with the price and ease of our purchase that we ended up buying 2 living room sets and a dining room set from him also. If you plan to visit the store in Robert, La, I would ask for Brian.

We love our new bedroom set and the service we received was phenomenal. This showroom is awesome and we will definitely be back for our next furniture purchase.

I m Jessica Wilson I just wanted to thank This store for helping me and my husband with everything that we purchased. We loved the positive vibes and the patience that everyone had with us I truly recommend this store thank u we will be shopping with y all again be blessed

Worst customer service EVER!!! We were followed by our sales person like we were being stalked. When my husband and I tried to move away to "talk it over", she came and plopped right next to us listening in and making comments. WHAT!?!?! Also, we felt SOOOOO pressured into making a decision RIGHT THEN! She also lied to us about checking in on our order. First, I HAD TO CALL each time to get information, and she had the nerve to say she left messages. I had NO missed calls or voice mails from her. We also kept getting pushed back when truck was to deliver furniture to their warehouse. Almost 2 weeks since we bought our sectional and the trucks hadn't even set a date to deliver to their warehouse. DOOOOOO NOOOOTTTTTTT BUY FROM THIS STORE!!!!! SAVE YOURSELF A HEADACHE AND GO SOMEWHERE ELSE WITH BETTER CUSTOMER SERVICE!!!!! I only hope we get delivered the right furniture and nothing broken.

The salesclerk was very friendly. Helped find want we wanted.and we were in and out in and out in no time.

I created an account just to leave a review. I bought about 8000 dollars worth of furniture. Worst customer service ever. There delivery service called and had to push their date back. Then when I got the couch one of the pieces had broken springs. It took over 2 weeks to finally send someone out and then they said it shouldn't take longer than 4 weeks for a replacement. Fast forward to today and it's been 2 months. I call and ask and they say it's going another 2 months wait. So 4 months total before I receive my replacement section. And they never contacted me via email or phone to tell me any of this.They have given me the run around on time frames for every aspect from delivery to them to delivery to me to this replacment. If i could I would send every piece back. Will 100% never ever shop with them again and will do my best to make sure no one else does either.

Rating is average for now. I put more emphasis on service-after-sale then I do the sales experience. I have not received my furniture yet so it is hard to truely rate Ashley Furniture with accuracy until I have taken delivery of items. Send me another survey once items have been delivered to get true customer satisfaction rating.

Well the actual purchase completion experience was a drudgery. The sales person had to spend an excessive amount of time completing the sales documentation. My wife and think your selection and prices are exceptional but the final purchase really needs to be simplified to give your sales staff more to be with customers rather than dealing with your draconian paper work. It is my opinion that your processes may well be a detriment to your business model and profits.

Malcolm Lloyd PhD

Awful return/exchange policy. I hope you like the mattress you purchased because there is no going back! This was absolutely not disclosed prior to my purchase. Never again. I d rather sleep on the floor than my chime elite mattress... it would most likely be more comfortable!

Went to look at beds late Sunday afternoon! Was left to stroll the store and 10 minutes before close we made a decision, purchase, & was completely hassle free with no pressure. Great selections to chose from!

Excellent customer service quality furniture all staff friendly and helpful great prices

Purchased a couch back in April and the sales rep told us it would be delivered on June 9th. We never received a confirmation text or call (like we were told we would) and no one even showed on the 9th. I have called repeatedly and no one picks up. I called Ashley s corporate and they told me this was something that had to be taken up with the store itself. He then proceeded to tell me We can t deliver an item we don t have . This couch wasn t even available in the warehouse for the scheduled delivery date. Not to mention my friend and I had already taken off work on June 9th, so we missed a day of pay for nothing. For no one to deliver my couch and no one to keep communication open. This was absolute trash customer service and I 0/10 would never recommend Ashley s. Save your money and go elsewhere. Only thing good about it was the nice delivery guys.

Successful visit! Greeted promptly by Olivia and she was very helpful in helping us a find a nice sofa table and a leather recliner, that we thought was no longer available, to go with our sectional we purchased a couple of years back. She looked up our sectional purchase and found that the oversized power recliner was still available even though it was not on the floor or on the Ashley website. My husband was elated. Olivia went above and beyond and exceeded our expectations with her excellent customer service.

No one answered my phone call for the last 4 hours ! I tried Madisonville store and the Madisonville store.... no answer! What s up!

Quick and easy, like we wanted. Found what we were looking for.

Nice furniture. Better quality than most local stores. Unprofessional. Overly priced. Rude. I find it unfair that the consumer has to bargain down to get the real price on furniture. For those that pay sticker pricing because they have no idea.... Shame on them (the store). For those that do negotiate and bargain down because they did their homework.... the salesman shames you. Rude & ridiculous.

I had been looking for furniture for weeks and all over town and Ashley Furniture had the perfect sofa and loveseat for me and my family. Their living rooms sets are very nice quality and the financing options were great. I found the set I wanted and a salesman helped the entire time I was there and within an hour the whole process was done and went smoothly. I was gave a delivery date that is within a two week time period and I am very excited to have our new sofa and loveseat so quickly. I would recommend Ashley Furniture to anyone looking for great deals on furniture.

Very large selection of furniture. The employees were very nice and helpful. Was never pressured and was allowed to browse at my pace.

Salesman was knowledgeable, friendly and extremely helpful. Sofa and love seat was exactly what we were looking for.

Very helpful and polite staff--and not too pushy. We will be returning once we are ready to but because of the friendliness and helpful sales people.

Fiance ordered a a dining room table which we have been waiting on for weeks. On the delivery date we made sure to be here. We spoke to someone who told us we were 3rd in line and that we would have our table delivered and assembled in an hour. Then it never showed and no one called. When she went to the local store she was told to always go through store rather than online. The manager she spoke to gave her a phone number to another warehouse where we will hopefully get a call from a manager there. I expected the manager to ensure this gets taken care of but she viewed it as not the stores responsibility. Managers at the local level should fight for Ashley customers as they represent the same company and not tell the customer to only deal with stores and toss a phone number at them. Don't expect help from management at this location from the retail manager or the general manager.

Went to the store 11/07/2020 to look at some items that we wanted for our new home. Walked around was greeted by a Sales Person (Christy). After being told that everything that we wanted in the store would be months before we could get it we decided to look at clearance items in the store because we could take it with us that day. We decided on a set of tables that were marked down and was told that the price listed was going to be 35% off that price when it was all done. That wasn't the case, and people make mistakes so I let it go. I waited for what seemed like forever for her to come back where we were, while see was dealing with me a few times she stated talking to other customers at the same time which made my visit even longer (Being in sales you focus on one customer at a time). After all the run around I went to pay and told her that I wanted to put my purchase on my Ashley Credit Card. She was completely confused of what I was talking about, good thing that I was at the counter with another employee that knew how to handle the situation. All in all I give my experience a 3 out of 10 and do understand that she may be new. I hate leaving a negative review for anyone but in this case Management needs to make sure things like this doesn't happen.

I wish I had a house big enough to fit all of the amazing furniture. I had sticker shock from a few pieces but it looks like great quality items. I like how the sales people leave you alone to shop. Some stores they breathe down your neck.