ordered in November. gave no indication that our o...

ordered in November. gave no indication that our order was not in stock. the sales person left us the impression it would be delivered in the next week. after not hearing anything for a month, I called to inquire about the status. it was at this time I was told that the headboard won't be in until February 12th, but the rest of the order could be delivered end of december. fast forward to January 1st, still no update or delivery. we stop by the store to inquire about our order and we're told it was in transit and set a delivery date of the 6th. the 6th came and passed, no notice. we call again, they say it will be delivered on the 8th. my wife wants around all day, no delivery and no call. I call again today, the 9th. I am told the order still hasn't arrived and it will be the 13th. I was told that if I am not contacted 2 days before expected delivery, it hasn't arrived yet. then how have they given us 3 delivery dates when it hasn't arrived yet, and told us 2 days before over the phone that we should expect it on this date. there is no follow up on their end. I would cancel the order but I would have to wait longer if I went anywhere else, as this order was placed almost 2 months ago. will not be purchasing again.

on top of this, we got the protection plan on a couch we bought a year or 2 ago. low and behold, a couple months ago we call to try to claim it and they tell us the company was sold and they can't honor the plan. thus we are out another 100$.