Ashley Furniture Homestore ponchatoula la Reviews

Poor quality furniture, do not buy the warranty and the staff are rude!

Great service without being overbearing.
Dennis Perret helped us find a sleeper sofa that was perfect for our needs.
We will be visiting this location again soon.

Nice looking furniture but not impressed with how it is made

Amazing service. So patient. Just a great experience.

We purchased a bedroom set and we were very pleased with our sales person s knowledge and information she provided to us to assist us in our purchase. She was extremely helpful and gave us all of our options for delivery and payment. We are very happy with our new bedroom set.

Highly recommend. Cori was fantastic to work with and really took the time and care to help our family.

Looked online before we went to the store. Had an idea of what we wanted. We were looking for living room furniture. We got there and found the one that was online. Looked around some more and found another set we really liked. Our sales rep was Olivia who was very helpful and knowledgeable and helped us with what we wanted. Very pleased with our selection and our sales rep. We even got 20% off of everything. Very quick and seamless.

Good service, and a very large selection of furniture.

Great customer service. Very friendly and knowledgeable staff. Beautiful furniture at affordable prices.

Service and selection where excellent And our salesperson was great also.

Toni was very knowledgeable and helpful. She gave me space to browse the store on my own but was always near if I had a question. Overall I am pleased with the experience and excited about my new purchase.

Our salesperson, Olivia, was great. Informative and not pushy. Excellent.

Great selection, the only problem is the sales people follow you everywhere

Laurie Collier was an amazing, very helpful and patient. She answered all my questions. I very awesome experience, I look forward to future purchases with Me. Collier..

Don't expect a refund from this company if you cancel your order. All you will get is the runaround. Five phone calls later and no results.

I had a very pleasant experience. My sales representative, Brad, was very knowledgable and attentive. I would recommend Ashley HomeStore to everyone!

Just drove 30 minutes to this location that states 'Open' online and it's closed. Bc of cold weather?! No snow. No ice. You guys are weak.

Had a good experience in the store, but when it comes to delivery, customer service, and follow-up, forget about it. Ordered a sofa cushion 3 months ago. They said "It will be here in two weeks." Waited two weeks no call, no show. I had to call to get another delivery date. Again same thing. No call, no show. The third time I called I get a "guarantee" that it will be there, again same issue. I called for the fourth time and the new company blames it on covid. However, if you look back at the reviews this was happening before covid. So what's the real excuse? How can a company stay in business like this? So now they have my money and the sofa cushion I ordered. Their policy is if you cancel you get penalized 10% return fee. Maybe I should get my lawyer involved next.

I have been searching for an outdoor pub style table for my patio and of course- I want I have it right away! I called Ashley in the morning to inquire about an item I saw online and was initially disappointed because no one was available to help me. However I was later able to connect with Lauree in sales and she was fantastic. She was able to find something I didn t even know I wanted and then some! We went in last night and had our new table and chairs set up on the patio before Thursday night football. Thank you Lauree

This was my first time purchasing a piece of furniture in my life. Vince was very professional and made us feel comfortable as we looked around. My girlfriend been wanting this specific couch for a long time and today I was able to help her get it! I look forward to purchasing more items from ashley furniture it s was an unexplainable feeling!

I really appreciate the time and research Chuck put in to help us! He really wanted us to be happy and satisfied with our purchase. Denis also went out of his way to give us a great experience. He took all the time we needed and he was not pushy at all. Left there feeling very comfortable with my purchase with no regrets!

The guys that delivered my mattress were great! Awesome job!

Respectfully,
William J Ward

I wish I could give more stars.. We are a military family that had to move because of new orders. We placed a large order in St. Louis. A sectional, a king mattress, king frame and two box springs. We picked up at the south county location. The staff who loaded the truck said we didn't need to double check our order because the scanner wouldn't scan if he scanned the wrong item. 9 hour drive later to our new home, we found that 1. The sectional couch we ordered was backwards from what we signed off on, and the box spring for the king didn't include two twins. It included one twin and one queen, leaving a large gap in between the two. I called and Ashley told me there was nothing they could do. I fought back stating what I paid for and signed off on was not what was loaded. The woman on the phone told me there were no locations in Louisiana. She proceeded to tell me I signed off and it was a done deal. I contacted them again stating there was a location here and gave the address and phone number. I said the least you can do is give me my money back. A month later Ashley furniture in Louisiana calls and says they can deliver me a new correct box spring at no cost. Today they delivered the piece and removed the wrong piece that St. Louis mistakenly gave us and refused to handle. While it may just be a box spring, it was preventing us to sleep in a bed. My significant other, having been out of the country on military orders needed a bed to sleep in when he got home. Thank you to Ashley of Tangipahoa for fixing St. Louis' mistake. It's the small things that will go a long way.

I love the furniture, but I can't get through to customer service. They're extended warranty is not recommended. There is no way of knowing if they will honor it.

I was greeted right at the door and had excellent help finding the right mattress for me. The only thing I m worried about is it getting damaged when they come deliver it to my house. I ve heard stories from multiple people saying the delivery guys broke their stuff when they were delivering it to their homes. I hope that doesn t happen to me.

DO NOT order from Ashley Furniture Industries, Inc. I payed for a King size bed frame and mattress they brought a Queen size bed wouldn't refund my 100 dollar delivery fee.. even though nothing was delivered!! Then they went ahead and charged me AGAIN TWICE FOR A BED THAT WAS NOT DELIVERED. THEY TOOK MONEY TWICE FOR FOR ONE BED THAT I DON'T HAVE!! Yes we've contacted the bank they still owe the refund and for the amount that they double charged! If you like horrible customer service, paying for things and not receiving them and being changed for things twice for something you don't have and being told... ohhhh well.. Ashley Furniture Industries is for you.

Great people in the showroom but the delivery side of their business makes me never ever want to use them again.

When we ordered our sofa set (4 pieces) we were told 4-6 weeks before the delivery due to the pandemic. Understanding this, we were ok with that. After calling the distribution center (because the store would NEVER answer the phone) I was told three separate times that the sofas were delayed. Knowing other people ordering from other furniture stores, and receiving their furniture in a timely manner, I asked about why mine was taking so long. I was told that it was taking a while for them to catch up . After 12 weeks, and delivery date being moved again, I cancelled my order. Not one person apologized to me.

I would suggest that you NOT order from this company... unless you like waiting 3 months for your furniture.

I bought 3 rooms of furniture at this location. Great prices but poor salesperson.

Store was laid out well. Pricing had an opportunity, but they were working with limited staff due to Covid. Sales person didn t really have the time to sell as she was those only one on the floor it seemed like. But I d give them a thumbs up for the world situation we re in!

This has been and AWFUL experience. I have been waiting on furniture with no communication with the store unless I reach out to them. I have now been given 3 different dates. No one picks up the phone when you call it goes to a voicemail and no one calls you back. It is the LAST time I buy from Ashley. Very little communication with my sales person who still has sent no confirmation. OH, by the way! They apparently don't have a district manager (or so I am told) to speak with. Lesson learned!

Wife was told by an Ashley Associate on the phone to go here to order a new couch cushion for our couch. The people there told her because she didnt buy it there that they cant help her. This is the same as buying an iPhone at Best Buy and going to Apple and them saying sorry we cant do that because you didnt buy it from us. The cushion was orderable because we were able to go somewhere else thankfully and they did it very professionally and nicely. Have never had a good experience at any Ashley owned stores honestly. This is no high end furniture, so why they act snotty and arrogant I have no clue. Have had much better service at all the nicer stores.

Our sales lady was kriss. She was just awesome. She was very knowledgeable and worked with us to get a bedroom set within our buget. The people at the desk went above and beyond to get us financing. The guys that delivered the furniture were very efficient and professional. Great experience for us.

While the staff was friendly, we never received 2 items for which we ordered and paid. No calls, emails to update, explain, or refund the purchase. Finally had to go in to store and was told the items would be available in 2 months (after already waiting 6 weeks). Of course, blame everything on COVID-19, but it doesn't explain why no one contacted us about the problem.

Great customer service. Can t wait to get the furniture in

Service was very helpful in choosing some new options for me and my sisters room. The man we talked to was also very personal and made he feel as if I was talking to a friend, not a salesmen. Unfortunately because of COVID circumstances we were not able to get our furniture for 4 weeks. I would recommend this place regardless though. Very good service!

Found what we were looking for, our salesman Kenneth was very patient with our indecisiveness, happy with our purchase and overall experience can't wait to get our furniture.

My salesmen showed phenomenal customer service skills and I love piece. Good product at a great price.

Good experience and outstanding customer service from Mr. Kenneth Billings on 9/27/20 he was easy to talk to and listen to our needs and wants and it was an easy experience and we love the furniture we purchased.This is our second time bying furniture from here and I also have family that buys furniture from here too.

Great experience!!!! Sales people were very helpful, but not too pushy!!

Alvin was very helpful. Very gracious and kind. Got what I came for.

Thought it went well. We looked at the exact same bedding at the main competitors just minutes before. The experience was much better at Ashley and we purchased. Much less pressure which appealed to us. Sometimes too much salesmanship is a turn-off.

We search all day trying to find a dining table. We found it instantly at Ashley. Our sales person, Alvin, was awesome.

WORST experience! I ordered a sofa from the online store at the beginning of the month. They called to reschedule the delivery twice on the second time stating it would take an addition 3 weeks (this was after already waiting 1 month!), they were originally supposed to deliver within two weeks! Upon calling to cancel the order and to give them an opportunity to make it right and possibly keep me as a customer, I first waited on hold for 30 minutes, then they told me they would not give me any type of discount not even the delivery fee so I asked to speak to a manager, the lady hung up on me! Called again, waited another 30 minutes and finally just canceled the order. This other lady did end up giving me 20% off my last purchase. The whole experience was a nightmare and I ended up wasting a month of my time expecting the couch only to have to start looking all over again.

Worst customer service ever! We bought a sofa and recliner back in March 2020. Got it delivered in May. We noticed a rip in the sofa cushion this month. Our sofa is still under warranty and we have tried numerous times to get the service dept. to send out someone to repair it. Even spoke to someone in the Corporate office. 2 service orders were set up. No one has ever come out to fix the sofa and we were never contacted us to say that no one was coming out to fix it. We have always had to call to try to resolve this issue with nothing getting done at all. As I have said previously, their Customer Service is the worst!!
I will never buy anything from Ashley Homestore ever again!!

Had a great experience. My salesperson, Kris, was extremely helpful, friendly, knowledgeable and a pleasure to work with. I love my chairs and they arrived very quickly. Overall I am very pleased and would recommend Ashley Home Store.

Great furniture, reasonable prices, and personalized service. Enjoyable shopping!

Everything went real smoothly from the sale to financing to delivery.

Great customer care ! I was able to shop the store with out being hassled. I however was check on to see if I was helped or not needed anything. I left my number with the lady I met the first day I went shopping there. I usually don t like to do that because I hate when people badger me. She did not. She was very polite and accommodating and appreciated me remembering her when I came back to purchase. She gave me her card after I purchased so I can directly contact her to discuss the delivery of the set I purchased. She well informed me of the warranty I purchased and all. It was over all a great experience.

Alvin was extremely helpful and low pressure approach to helping pick out our selection and closing the sale.

Salesman was excellent. The only disappointing thing is having to wait 3 to 4 weeks for delivery. Certainly takes the excitement out of the buying experience.