Bought a dresser from here and was told I would ge...

Bought a dresser from here and was told I would get it in 2 weeks due to it being on the top shelf. I agreed. Bought it on December 26th 2019. Fast forward to today May 14th 2020. After calling every week, 2 times a week, for 18 long drawn out weeks. They tell me every time that it will take 1 more week until they can get a certified fork lift operator to get it down off the top shelf. That never happened. I have spent hours and hours on the phone with them. I was always the one calling in to get updates, they where never calling me to follow up, customer service is non-existent. I talked to the store manager named Ashley and she was no help whatsoever throughout this process, I reached a dead end. Hands down the most horrible service I have ever experienced in my life. Piss poor service to say the least. Please, stay far away from this store. They have been holding on to my money for 5 months and they are still telling me that its available and I will be recieving it. I requested a full refund today. I should have got my refund earlier, but this matching dresser was the last one available in the state to complete our existing bedroom set. I had high hopes to eventually get it. Called Cory at the front desk and shes been asking everyone that works there why I havent received my dresser yet, she said no one can give her any answers. Almost 5 months of complete nonsense phone calls reassuring me that they are "working on getting a fork lift driver" to get it down from the top shelf. If you can't find a fork lift driver in 5 months, there is something really wrong with this place. If I could rate this company -5 Stars, I would do that. I will never be buying here again and will let everyone know that this place is nonsense. Very ridiculous. In the time it took with the money I already paid, they could have trained someone to operate the fork lift. Now that I think about it, I question their integrity, do they even have this dresser at all? Or was I being lied to this whole time?