Airbnb user for a long time. Yesterday we arrived ...

Airbnb user for a long time. Yesterday we arrived at our new apartment in Stockholm and it was dirty, with no clean bedding, no pillows, dirty toilet and fridge, small and messy space. We opened an airbnb incident and they did not respond, so I look for a nearby hotel. Today they tell me that they are only an intermediary, and that they can not force the user to return the money. It seems a shame to me as they treat the community, they only worry about their commission.