let me start off by saying NO one can predict the ...

let me start off by saying NO one can predict the fluctuating impact covid has in certain areas. We booked a trip to Myrtle Beach, SC for 4 of July weekend. Weeks later we were told that covid has made a huge impact in the area and if you had gone you needed to get tested Right away.. we tried contacting the host and directed us to Airbnb. We tried calling from the 27-30 but no response and have been disconnected several times without any help! We tried reasoning with the host since we were concerned of going especially with a 2 year old On top of that, my husband s job was going to quarantine him after the trip without pay until he was tested negative for covid. We couldn t afford a trip on top of two weeks no pay. I ve used Airbnb for several years and I have never met hosts who are this unsympathetic or inhospitable as these people. They just want their money. All he said was, How am I going to get a new booking? At this point there is nothing I can do! With no regard to the health of my child and my husband being out of work. I tried talking to Airbnb and they were also no help. I didn t feel comfortable with working with these people no longer and asked if I could get credit elsewhere they denied request and said talk to host ... After all this running around. My Husband and I lost 450 to greedy hosts and to a company who doesn t care about their loyal customers. We understand covid is a serious issue, therefore we are trying to protect our family and the community. Airbnb is unsympathetic and lacks compassion for their customer base and are willing to allow families to lose income and put their personal health at risk to avoid violating their cancellation policy, during a world wide pandemic.... I will make sure everyone I know hears about my awful experience with this company. I will also be informing several local news stations that this company does not care about the well being and safety of children and their families during these uncertain times.