Won't give refunds due to extenuating circumstance...

Won't give refunds due to extenuating circumstances even though they say they will they keep telling me to ask the host then the host says ask airb n b. WORST CUSTOMER SERVICE IN HISTORY.
WOULDNT BE SURPRISED IF AMAZON TOOK ALL THEIR BUSINESS AND STARTED SOMETHING SIMILAR TO THEIR. AT LEAST AMAZON CARES ABOUT THEIR CUSTOMERS.