Wonderful service that provides for community. Gre...

Wonderful service that provides for community. Great hosts, and some great customers. However they never rate themselves and their own customer service at Air Bnb.

Overall horrific customer service. If you have an issue with them it takes hundreds of hours or they actually never resolve your issue or request or complaint.

In fact, they never rate themselves in their own customer service. Probably because it's a combination of a few really great customer service representative's amongst many who really don't care. The worst customer service representatives amongst a few good ones. If you're unlucky and get one of the bad ones you're stuck with him forever. You can never review the customer service representative.

Make sure that you read all the fine line print and that you have ESP when working with this company, and know that you will be our need to be available to them 24 seven via Internet, or they will change your policies and you will be penalized.

They create an invent new rules and regulations and interpret things regardless of how well you communicate with them in advance and read all the fine line. If there's an issue or problem they will just throw it on you. You will cover the expense for their mistakes. And the poor customer service representative that you received, you will be stuck with on a particular case forever regardless of how incompetent or uncaring they may appear to be.