STOP OUTSOURCING YOUR CALL CENTERS TO FOREIGN COUN...

STOP OUTSOURCING YOUR CALL CENTERS TO FOREIGN COUNTIES!!!

Last night I had the worst customer service experience ever. I tried to book a reservation but got an error message that I didn t understand. I called your customer service department and spoke with someone from the Middle East or India. They struggled with understanding or solving the issue. They said the problem was because of my email, and asked me to change my email address. Well, I was out of email addresses because the other one that I have is already attached to an AirBnB account that had an error and wouldn t let me book a reservation. Your customer service agent asked me if I could make a new email, which was a total inconvenience. I made a new email and verified the email as instructed but got the same error message. So I called back to your customer service department and they said it was an issue with my payment, but the error message said different. They had me delete my credit card and add it again but the same error message. Your agent suggested I choose another place to make a reservation and when I did that I got the same error message. Next they told me to change the date to the next day and try that. But I need a place to stay for last night not the next day. That suggestion was so dumb I asked to speak with a supervisor. She told me the supervisor denied to speak with me. I told her you can t deny for me to speak with a supervisor. As soon as the supervisor got on the phone he disconnected the call. I called back and got over to your Middle East/India call center and asked to speak with a supervisor again. That supervisor was so rude and disrespectful. He felt the errors weren t AirBnB s responsibility and offered no remedies. I told him because of the errors and horrible customer experience I wanted to delete my account. He denied to assist me with that. He said I could do it myself and hung up on me. All together this process took 3hrs. 3hrs of my life on the phone talking to agents who didn t know how to fix the issues. Only thing they provide was dumb suggestions that didn t resolve anything. Adding new emails, deleting and adding credit card info, asked me to change locations, and the dumbest of them all, change dates. Because of this stressful experience you all lost me as a customer for life. Besides the horrible customer service experience last night, I ve had to deal with being double charged, bait & switch, and number of other system issues in the past. If you re wondering why you re losing business look at your customer service departments. They re one of the worse in the business.