I made a reservation for a trip in February and wh...

I made a reservation for a trip in February and when I booked it, it said it would take half the amount. Instead it took the whole amount out, throwing my bank account into the negative and costing me hundreds of dollars. When I contacted chat, they told me it was a technical issue that others were having and they would have someone get back to me about this. No one did. When I attempted to open another chat box after two days of silence from your company, the CSR told said there was already an open chat about it and closed it. When I attempted to call, the recording hung up on me as my reservation wasn't within 72 hours. Meanwhile I've had to put all my bills on hold, I'm out hundreds of dollars in bank fees for your error and no one can have the common decency to get back in touch with me. My host seems lovely but this company is a nightmare. I've been travelling for years and this is my first experience using your platform. Is this how you treat your customers? Can I expect a response and some restitution for how much your 'technical issue' has cost me?