What does promotional credit mean to you? I have b...

What does promotional credit mean to you? I have been on the phone for two and a half hours trying to straighten out a bill over this issue. I was hung up twice, put on hold three times, not called back twice. I had to explain our situation three times and each time I was told they would get back to me. We are six seniors on a limited budget who wanted to celebrate our birthdays. Because of these circumstances with Airbnb it has been pretty much ruined. There are people flying in so we cannot cancel the reservation. When it say promotional credit or discount that is what it should mean. I didn't even want to put any stars but had to.